Total 27 Manager production engineer job vacancies in Customer Service category in The United States of America

Other Duties and Responsibilities Finance and Resource Management Manage Service financial budgets across all staff within the Service and that appropriate Cost Improvement Plans are developed and delivered to ensure savingsare achieved annually contributing to Divisional targets To maximise the efficiency and productivity of Service resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Leadership Team. To work in close liaison with the Divisional Finance Business Partner (and the wider finance team) to ensure appropriate delegation of budget to budget holders and lead in setting, forecasting, managing and monitoring service budgets. To work in collaboration with corporate colleagues across Digital Technology Services, Estates & Facilities and Performance, Contracting & Information, to ensure that the appropriate infrastructure is in place and that services are meeting the agreed local and national targets. To ensure all staff have access to appropriate Digital systems to support patient care in line with the national and local programme for digital maturity. Service Delivery and Development Develop operational and business plans for all Services in liaison with the Service Clinical Manager/ Matron which support the delivery of activity and service development in line with the the Divisional and Trust Strategy and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team. Take Service lead responsibility for efficiency programmes reporting to the relevant Board. To support the Service Clinical Manager/ Matron by ensuring that the efficiency and productivity of clinical and support services are maximised. Ensure Equality, Diversity and Inclusion are embedded into the core business of the Service(s) in line with the corporate framework; including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes. Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or review/developing policies. To prepare, develop and write business cases, bids and information papers for the Service(s) on behalf of the appropriate stakeholders, both internal and external as required. Governance and Performance Responsible for the performance management of the service(s), and contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales. Ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery. Identify, develop, implement and review effective systems for the comprehensive performance management and improvement services and to lead the identification, monitoring and reporting of key performance indicators for these services. Analyse and monitor sustained improvement in service provision to improve quality, access and choice against measurable outcomes and KPIs. Manage the delivery of a complex mix of competing requirements which include contractual, financial, quality and human resource issues concurrently. Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from the Service Clinical Manager/ Matron and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is wide spread dissemination of the lessons learned. Promote and raise awareness of individual responsibilities with regard to Governance including health and safety legislation. Facilitate the collection and collation of appropriate data and information, including benchmarking data to enable the interpretation and analysis of service performance. Establish information flows, analysis, and reporting that supports a culture of evidence based management decisions. In liaison with the Service Clinical Manager/Matron ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required. Contribute to the development and management of a Service Risk Register. Management & Leadership To provide strong visible, inclusive and compassionate leadership across the Service, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets. Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure that staff in your team/s are fully aware of the implications and can contribute effectively to service improvement. Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate. Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDRs) for direct reports. Ensure all staff in sphere of responsibility have annual PDRs resulting in specific objectives and effective personal development plans including identifying the learning and development needs of individuals. Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDRs. Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and Learning for staff. Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams. Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams. Undertake disciplinary/grievance investigations and sit on panels as required. To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. Responsible for ensuring identified training and development is undertaken appropriate to the postholders role. Key Relationships To establish effective working relations with the following: Divisional Director Divisional Medical Director Divisional Director of Nursing and Therapies Group Clinical Manager Group Manager Service Clinical Manager Divisional Finance Managers HR/ Estates/ Information/ Service Transformation Leads External Commissioners Clinical and Non Clinical Staff within Services Performance Management All employees have a responsibility to participate in regular appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development need

A Vacancy at Birmingham Community Healthcare NHS Foundation Trust.


The following exciting opportunities are as a direct result of a large-scale ‘Strengthening Operational Structures’ transformation programme recently undertaken. The Programme has resulted in the development of a leadership framework that will facilitate improvements in clinical service delivery for patients within our community and support our objectives.

Birmingham Dental Hospital and Community Dental Services has a number of fantastic opportunities for Laboratory Managers who want to be a part of developing a new management team, focused on delivering safe, high-quality care in the community to children and adults across Birmingham.

It is important to us as a team that our management practice and delivery of care reflects the core values of our organisation and that we are caring, open, respectful, responsible, and inclusive and support the Division in being a ‘Great Place to Work’.

The post-holder will be primarily responsible for the operational management and service improvement of services working within the Dental Laboratory to contribute to the overall performance of the Group.

The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.

The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.

The role involves working in partnership with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe services listed within appendix 1, against agreed outcome measures, service level agreements, activity and financial targets.

The Service Manager will, along with the Service Clinical Manager / Matron lead on the development of relevant services and see that they contribute to the performance of the Division overall.

The Service Manager will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a “Great Place to Work”.

The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager. This will include the rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (e.g. Estates/IT).

IMPORTANT
• Please ensure you check yourTRAC account regularlyas this is how we will communicate with you during the shortlisting and selection process.


• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees includingBUSINESS EMAIL ADDRESS, telephone contact details and postal address

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.



Other Duties and Responsibilities

Finance and Resource Management

Manage Service financial budgets across all staff within the Service and that appropriate Cost Improvement Plans are developed and delivered to ensure savingsare achieved annually contributing to Divisional targets

To maximise the efficiency and productivity of Service resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Leadership Team.

To work in close liaison with the Divisional Finance Business Partner (and the wider finance team) to ensure appropriate delegation of budget to budget holders and lead in setting, forecasting, managing and monitoring service budgets.

To work in collaboration with corporate colleagues across Digital Technology Services, Estates & Facilities and Performance, Contracting & Information, to ensure that the appropriate infrastructure is in place and that services are meeting the agreed local and national targets.

To ensure all staff have access to appropriate Digital systems to support patient care in line with the national and local programme for digital maturity.



Service Delivery and Development

Develop operational and business plans for all Services in liaison with the Service Clinical Manager/ Matron which support the delivery of activity and service development in line with the the Divisional and Trust Strategy and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team.

Take Service lead responsibility for efficiency programmes reporting to the relevant Board. To support the Service Clinical Manager/ Matron by ensuring that the efficiency and productivity of clinical and support services are maximised.

Ensure Equality, Diversity and Inclusion are embedded into the core business of the Service(s) in line with the corporate framework; including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes.

Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or review/developing policies.

To prepare, develop and write business cases, bids and information papers for the Service(s) on behalf of the appropriate stakeholders, both internal and external as required.



Governance and Performance

Responsible for the performance management of the service(s), and contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales.

Ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery.

Identify, develop, implement and review effective systems for the comprehensive performance management and improvement services and to lead the identification, monitoring and reporting of key performance indicators for these services.

Analyse and monitor sustained improvement in service provision to improve quality, access and choice against measurable outcomes and KPIs.

Manage the delivery of a complex mix of competing requirements which include contractual, financial, quality and human resource issues concurrently.

Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from the Service Clinical Manager/ Matron and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is wide spread dissemination of the lessons learned.

Promote and raise awareness of individual responsibilities with regard to Governance including health and safety legislation.

Facilitate the collection and collation of appropriate data and information, including benchmarking data to enable the interpretation and analysis of service performance.

Establish information flows, analysis, and reporting that supports a culture of evidence based management decisions.

In liaison with the Service Clinical Manager/Matron ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required.

Contribute to the development and management of a Service Risk Register.



Management & Leadership

To provide strong visible, inclusive and compassionate leadership across the Service, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets.

Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure that staff in your team/s are fully aware of the implications and can contribute effectively to service improvement.

Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate.

Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDR’s) for direct reports. Ensure all staff in sphere of responsibility have annual PDR’s resulting in specific objectives and effective personal development plans including identifying the learning and development needs of individuals.

Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDR’s.

Develop a working culture that ensures Health and Wellbeing and promotes a ‘Great Place to Work and Learning for staff.

Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams.

Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams.

Undertake disciplinary/grievance investigations and sit on panels as required.

To minimise the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Responsible for ensuring identified training and development is undertaken appropriate to the postholder’s role.



Key Relationships

To establish effective working relations with the following:
• Divisional Director
• Divisional Medical Director
• Divisional Director of Nursing and Therapies
• Group Clinical Manager
• Group Manager
• Service Clinical Manager
• Divisional Finance Managers
• HR/ Estates/ Information/ Service Transformation Leads
• External Commissioners
• Clinical and Non Clinical Staff within Services


Performance Management

All employees have a responsibility to participate in regular appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development need


This advert closes on Thursday 2 May 2024

Service Delivery Engineer / Manager

Responsibilities:

• Manage the performance of services and ensure that Service Levels are met.

• Engaging the customer and/or vendors to ensure the smooth delivery of services when required

• Communicate and liasing with clients, stakeholders and vendors.

• Provide Service Performance Reports to clients

• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.

• Do trending of the equipment failure and provides feedback to QA on products quality.

• Keep track of the equipment obsolete and prepare/updates service checklist.

• Ensure adequate and continuous flow of equipment to support and meet downtime of system.

Monitor of EOL/EOS of equipment installed

Requirements:

• Good communication skills, keen to learn and a team player

• Experience with contract and vendor management

• Ability to work independently, plan and provide system solution and troubleshooting

• Ability to manage stakeholders and vendors

• Knowledge of infrastructure, security access system is an added advantage

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com

*Only shortlisted candidate will be notified.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)

Responsibilities:

• Manage and develop the maintenance and service personnel.
• Oversee and procure maintenance agreements.
• Establish a schedule for maintenance tasks.
• Develop quotes and tenders for service maintenance.
• Determine necessary tasks for maintenance sites through regular inspections and obtain input from site supervisors.
• In charge of checking in with clients on maintenance tasks.
• Compile and distribute customer feedback to the authorised staff members.
• Assure timely attention to customer feedback.

Requirements:

• Min Diploma in Mechanical Engineering, Electrical engineering, or equivalent.
• At least of 5 years' working experience in the ACMV field.
• Able to lead a team
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Manage and develop the maintenance and service personnel.
• Oversee and procure maintenance agreements.
• Establish a schedule for maintenance tasks.
• Develop quotes and tenders for service maintenance.
• Determine necessary tasks for maintenance sites through regular inspections and obtain input from site supervisors.
• In charge of checking in with clients on maintenance tasks.
• Compile and distribute customer feedback to the authorised staff members.
• Assure timely attention to customer feedback.

Requirements:

• Min Diploma in Mechanical Engineering, Electrical engineering, or equivalent.
• At least of 5 years' working experience in the ACMV field.
• Able to lead a team
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Service Delivery Engineer / Manager

Responsibilities:

• Manage the performance of services and ensure that Service Levels are met.

• Engaging the customer and/or vendors to ensure the smooth delivery of services when required

• Communicate and liasing with clients, stakeholders and vendors.

• Provide Service Performance Reports to clients

• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.

• Do trending of the equipment failure and provides feedback to QA on products quality.

• Keep track of the equipment obsolete and prepare/updates service checklist.

• Ensure adequate and continuous flow of equipment to support and meet downtime of system.

Monitor of EOL/EOS of equipment installed

Requirements:

• Good communication skills, keen to learn and a team player

• Experience with contract and vendor management

• Ability to work independently, plan and provide system solution and troubleshooting

• Ability to manage stakeholders and vendors

• Knowledge of infrastructure, security access system is an added advantage

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com

*Only shortlisted candidate will be notified.

Lee Soo Hong (Reg. No. R1872625)

STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)

Site Support Engineer - TL

The individual needs to hands-on & have prior experience of managing teams in similar environment

Job Responsibilities:

• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
• Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
• Assist with patching and upgrading end user devices
• Address quality and schedule conflicts
• Availability for ad-hoc work after hours and on weekends where necessary
• Ability to work in a high-pressure, fast moving environment

Job Requirements:

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• Knowledge/Experience in Asset Disposal Processes
• At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 10 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills

Service Delivery Engineer / Manager

Responsibilities:

• Manage the performance of services and ensure that Service Levels are met.

• Engaging the customer and/or vendors to ensure the smooth delivery of services when required

• Communicate and liasing with clients, stakeholders and vendors.

• Provide Service Performance Reports to clients

• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.

• Do trending of the equipment failure and provides feedback to QA on products quality.

• Keep track of the equipment obsolete and prepare/updates service checklist.

• Ensure adequate and continuous flow of equipment to support and meet downtime of system.

Monitor of EOL/EOS of equipment installed

Requirements:

• Good communication skills, keen to learn and a team player

• Experience with contract and vendor management

• Ability to work independently, plan and provide system solution and troubleshooting

• Ability to manage stakeholders and vendors

• Knowledge of infrastructure, security access system is an added advantage

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com

*Only shortlisted candidate will be notified.

Lee Soo Hong (Reg. No. R1872625)

STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)

Role Summary & Role Description

As a Technical Operations team member, you will be part of a global team providing second and third level support for the GlobalLink applications. You will be involved in projects which will optimize the current services as well as work on building the next generation infrastructure to support new initiatives.

Successful candidates will have a broad knowledge across multiple areas of information technology with the ability to quickly diagnose and remediate service issues. We are looking for innovative and enthusiastic candidates who are self-motivated and able to drive projects from beginning to end.

Responsibilities:

• Provide second and third level support for the GlobaLink applications.
• Quickly diagnose and resolve issues across multiple functional areas (server, network, storage, etc).
• Execute Change Management tasks in Production, UAT and Development environments.
• Contribute towards on-going migration tasks in the areas of Maintainability, Performance, and High Availability.
• Monitor system performance and make recommendations on how to improve performance.
• Must work closely with Engineering and Development teams in order to deliver a highly available and resilient system.
• Participate in on-call rotation and perform weekend maintenance tasks.

Years of Experience: 8 years minimum

Core/Must have skills

5+ years of experience using AWS services, EKS/Kubernetes, Python, BASH, or similar scripting language.

Designing CI/CD pipelines using Jenkins, artifactory, and other devops tools.

Experience supporting a production application.

Linux system administration knowledge (preferable Red Hat or CentOS).

Strong familiarity with web servers and their inner workings (specifically Apache) and development of CGI scripts.

Good to have skills

Basic knowledge of networking and troubleshooting network components. (TCP, UDP, Load Balancing, NAT, FW, etc.)

Experience administering SiteMinder Server, Webagent, Messaging queues like WMQ, Sonic, RMQ.

Experience with running and troubleshooting Java applications.

Work Schedule

Hybrid

Keywords (If any)

 AWS, Kubernetes, EKS, DevOps, CI/CD, Ansible, Jenkins, Linux, Python

• Attractive Remuneration
• MNC
• Working Location: East

RESPONSIBILITIES:

• Supervise cash processing equipment staging and production processes.
• Monitor and manage stock levels, ensuring prompt resolution of shortages.
• Supervise Field Technicians' schedules, tools, and skills for efficient operations.
• Communicate issues affecting product and service delivery promptly.
• Manage personal stocks and facilitate timely stock transfers.
• Oversee central warehouse operations, ensuring compliance with guidelines and metrics.

REQUIREMENTS:

• 3 to 5 years of experience in similar role
• Experience of Oracle Netsuite ERP systems
• Diploma / Degree in Electronics Engineering

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

Manager - Service Reliability Engineer

Common accountabilities:

• Accountable for the budget, performance and results of a medium-sized team or multiple teams of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members.​
• Has a mid/long-term vision of the activity and the business, influences the department's strategy based on a broad understanding of the environment. Exposed to complex decision making. ​
• Works with a high level of autonomy, based on management directions, escalating issues only when necessary.

Specific accountabilities:

• Manage application operations for Amadeus Core Services end to end.
• Manage the full application stack (OS, Data Bases and Data Stores,
• Application, Links, vNW and the corresponding support functions according to the agreed service levels (internal & external)
• Service Automation.
• Change and Release Management: Manage and execute change, release and test processes and drive automation of these processes

Problem & Incident Management.

• -Produces deliverables and carries out problem investigations, support or change management activities within timescales and standards defined by Team Leader or Project Leader.
• -Develops end to end technical understanding of the Customer application and dependent components and applies such knowledge to generate desired business outcomes.
• Participates in projects and initiatives aimed to maintain and evolve the application.
• Follows the company’s IT best practices and security guidelines.

Business Knowledge

• Combines technical skills with business awareness to get a bigger picture understanding of the Service Reliability Engineering DCS division and Amadeus.
• Gains an appreciation of the standards of work required, project life cycle and Amadeus methodologies.

Dev Management

• Oversee the software development team, driving the delivery of high-quality, scalable software solutions.
• Set clear development goals, priorities, and timelines in alignment with business objectives.
• Manage the software development lifecycle, from design to deployment.
• Foster a culture of innovation, code quality, and continuous learning.
• Collaborate with product management and stakeholders to define project requirements and specifications.
• Ensure adherence to coding standards, best practices, and quality assurance processes.

Team Management

• Recruit, onboard, and retain top talent in DevOps and development.
• Provide coaching, mentorship, and performance feedback to team members.
• Foster a collaborative and inclusive team environment.
• Manage resource allocation and workload balancing.
• Conduct regular performance evaluations and goal-setting.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Manager II, Customer Engineer - Shift Supervisor (M2)

Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.

Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.

Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.

Executes escalation procedure.

Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering.

Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers. 

Functional Knowledge

• Demonstrates understanding and application of procedures and concepts within own job family  and basic knowledge of other related job families.

Business Expertise

• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Leadership

• Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Problem Solving

• Uses judgment to identify and resolve day-to-day technical and operational problems

Impact

• Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issues

• May be required to interact with outside customers, vendors or suppliers

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

#LI

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

U.S. Salary Range:

$76,000.00 - $104,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

This role involves a blend of technical expertise, customer service, and sales support, ensuring optimal use of our ITCH operations.

Key Responsibilities:

- Client Support: Assist clients in understanding and utilizing data from ITCH operations.

- Address any queries or issues, ensuring a high level of customer satisfaction.

- Optimization of ITCH Operations: Guide clients in enhancing the efficiency and effectiveness of ITCH operations.

- Claims and Warranty Assistance: Provide support in the event of claims and manage warranty-related issues.

- Technical Demonstrations: Conduct on-site demonstrations of equipment for crew members when ships are in port.

- Onboard Trials: Join ships on voyages to demonstrate the ITCH system in action, showcasing its features and benefits.

- Sales Support: To assist the regional sales director and colleagues with sales-related activities to drive regional growth, when not engaged in the above activities.

Qualifications:

- At least 1 to 2 years in operational roles within Maritime / Shipping industries. Ex ship-cadets are welcome to apply.

- Professional technical maritime certificates, or Diploma in Marine Engineering.

- Technical proficiency, with the ability to understand and operate equipment.

- Strong problem-solving and customer service skills.Willingness to travel, including joining ships for voyages.

- Good communication and presentation skills.

- Collaborative mindset, able to work closely with the sales team.

- Benefits:Opportunity to be a part of a dynamic and innovative team.

- Exposure to diverse regions and maritime operations.

- Competitive salary and benefits package.

Employment Type
Full-time

Edit job description

Senior Operation Manager - fragrance production machinery / Set up product line / Backend Stream [3770]

Working Location: Warehouse – Woodland
HQ location: Central
Working Day : Monday – Friday ( office hour )
Salary : $4,000 - $5,000

Responsibilities:

Warehouse Management:

• Oversee all aspects of warehouse operations, including inventory control, receiving and dispatching goods, and maintaining accurate records.
• Implement and refine warehouse processes to optimize efficiency and productivity.
• Ensure proper storage and handling of materials and finished products, adhering to safety regulations.
• Conduct regular inventory audits and reconcile discrepancies.
• Liaise with global suppliers and retailers to ensure orders are delivered in a timely manner

Production Operations:

• Lead a team and overlook fragrance assembly and packing following established procedures and ensuring quality control.
• Perform routine maintenance and troubleshoot minor production issues.
• Maintain detailed production records and ensure compliance with safety regulations.
• Coordinate with other departments (purchasing, quality control) to ensure smooth production operations.

General Responsibilities:

• Lead and motivate warehouse and production staff, fostering a positive and collaborative work environment.
• Develop and implement cost-saving initiatives to optimize operational efficiency.
• Contribute to continuous improvement projects, identifying and implementing process improvements.
• Maintain accurate documentation and reports for all operational activities.
• Conduct routine inspections and preventive maintenance tasks to identify and address potential issues before they disrupt production.
• Maintain accurate records of production data, equipment performance, and maintenance logs.
• Assist with troubleshooting and resolving production line issues, working collaboratively with team members and supervisors.
• Maintain inventory of supplies
• Liaise with component suppliers for stock of goods
• Ensure maintenance for stock of finished products
• Liaise with logistics / shipping company to ensure timely shipping and clearing customs for delivery of goods

Qualifications:

• Minimum of 3 years of experience in a warehouse or production management role.
• Possesses a Diploma or Degree in business or project management equivalent
• Experience operating fragrance production machinery (a plus) and/or be able to understand basic machinery mechanics.
• Proficient in Microsoft Office Suite and warehouse management software (a plus).

WhatsApp: +65 82026403

Email: supreme.annechu@gmail.com

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Manager IV, Customer/Field Service Engineer (M4)

** Experienced in semiconductor manufacturing and wafer fab equipment **

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start ups in terms of time and cost requirements.

Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance. Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

• Communication of business progress and all related action.

• Setting goals and controlling achievements.

• Establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required. Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

• Reduce cycle time

• Drive continuous improvement of technical performance 

• Empower the work force

Functional Knowledge

• Solid understanding of semiconductor manufacturing & wafer fab equipment (operational & service experience)

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems 

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

#LI

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$112,000.00 - $154,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.