Total 9 Workforce Administration job vacancies in F&B / Tourism / Hospitality category in The United States of America

Specific duties include:

• Controls and prepares recurring and special reports, studies, and analyses as may be required by the VSCM or station management.
• Responds to a variety of personal, telephone, and written inquiries, including those regarding general procedures and policies of the Department, as well as the benefits administered.
• Prepares forms, documents, training requests and other various administrative related documents that are needed to meet reporting requirements or to support claims or applications for benefits.
• Maintains records of correspondence sent through VSC's corporate email box.
• Provides tracking and reporting to VSCM of employee FMLA usage, LWOP, Compensatory Time, and yearly Use-or-Lose.
• Responsible for reviewing internal correspondence for accuracy and completeness.
• Monitors a list of the Division's upcoming personnel actions to ensure Supervisors are notified in a timely manner.
• Transcribes information on the Performance Appraisal, VA Form 0750 for the VSC Front Office Staff. Tracks and reports compliance to the VSCM regarding Division performance standards issuance at the beginning, mid-year and end of the fiscal year.
• Maintains a personnel listing of all VSC employees, to include emergency contact information, current position, grade and step, and time in position; and ensures the VSC staffing report is maintained. Maintains the office filing system and the locked file documents that contain confidential personnel information.
• Prepares or assists with all VSC employee travel. Coordinates air travel and accommodations with the travel agent; prepares travel authorities and reimbursement vouchers for all VSC travelers; and ensures accuracy of all travel-related vouchers and requests.

Work Schedule: Full time, Monday through Friday; 8:00 am - 4:30 pm
Compressed/Flexible: Not Available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst; PD# 3965800
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
This is a bargaining unit position

Starting at $64,957 Per Year (GS 9)

Specific duties include:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Plan and assigns work, advises employees on program goal and objectives, and makes decisions on work problems presented by subordinate employees. Sets performance standards and appraises work of employees, identifies developmental and training needs of employees; provide and/or arranges for needed development and training.
• Serves as a technical expert in all aspects of Education field operations, including claims processing and contact center operations. Serves as primary point of contact between Education Service and Regional Processing Office and Education Call Center Leadership. Communicates regularly with SES Directors, Assistant Directors, Division Chiefs and other field and headquarters leadership orally and in writing.
• Liaison between Education Service and various VBA, VA and external entities, including Office of Field Operations, Government Accountability Office, Office of Inspector General, Board of Veterans Appeals. Facilitates and participates in conference calls, researches and responds to inquiries and briefs Education Service leadership on interagency and other agency decisions that impact Education Service operations (field and headquarters).
• Provides expert coaching to VA and VBA executives, senior leaders, managers and supervisors to improve implementation, communication and execution of change management plans throughout the workforce. Recommends resource and budget allocations to senior leaders and executives for Education field operations. Provides senior executives with critical input pertaining to the development, implementation and assessment of strategic field operations management. Coordinates with top management and technical project officers to develop policies, procedures, standards, and methods for collecting, processing, analyzing, summarizing, and presenting statistical, financial, cost, and performance data needed for program evaluation.
• Analyzes and evaluates, on a quantitative and/or qualitative basis, the effectiveness of Education programs and field operations in meeting established goals, measures and objectives. Analyzes and prepares program status reports for review at all levels.
• Facilitates discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, and other federal agency officials to secure and provide information; investigate facts; present conclusions, recommendations, and alternatives; obtain concurrence; develop alternate courses of actions; and mutually resolve problems.
• Advises management of unique conditions and issues which affect program activities and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations and procedures.
• Routinely documents and summarizes assignments, tasks, data, decisions, and the impact on resource utilization, etc. Ability to clearly convey complex ideas in simplistic ways to ensure information is useful and can be acted upon. Provides the entire organization with objective, independent assessments as well as recommendations for policy, operational issues, and initiatives requiring Director's decision and action.
• Analyzes individual programs, functions, and initiatives within the Service to determine whether the management systems in current use efficiently accomplish sound objectives sought and whether they provide controls necessary for sound management. Works with management to formulate and implement corrective action plans.
• Develops and implement organizational change strategies, goals, plans and metrics. Develop change management processes and tools to support the integration and engagement with change management principles. Prepares impact analyses and evaluation of changes. Captures data, defines, and measures success metrics including the evaluation of resistance to adopting change. Identify and maintain key relationships with stakeholders. Collaborate with other business/service lines and divisions to integrate change management activities into the existing project plans and/or organization.

Work Schedule: Full time, Monday through Friday
Compressed/Flexible: Not Available
Telework: Available
Virtual: This is a virtual position. NOTE: This is not a remote position. This position will be located at a duty station in either Buffalo, NY or Muskogee, OK. The selectee must physically report to the local regional office in one of these locations as the official duty station on a routine basis. Telework for this position is available per agency and program policy.
Position Description/PD#: Supervisory Management & Program Analyst; PD# 41430-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

Starting at $99,908 Per Year (GS 14)

Specific duties include:
Major Duties:
The incumbent is subordinate to the BEST Division Manager. The duties include, but are not limited, to the following:

• Provides objectively based information for making decisions on the administrative aspects of organizational operations and management
• Establishes methods to measure and/or predict the attainment of program or organizational goals and objectives
• Based on analytical review of data compiled both during and after studies/reviews, reduces findings to writing in technically sound reports to upper BEST division management
• Participates in discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, and other federal agency officials to secure and investigate facts; present conclusions, recommendations, and alternatives, obtain concurrence, develop alternate courses of actions, and mutually resolve problems
• Advises management of unique conditions and issues which affect administrative activities and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures
• Is the focal point for all SAO reporting and is responsible for researching, carrying out, and reporting, in writing, the results of several systematic analyses of operations within the BEST division
• Assists in overseeing the front office and assisting the supervisory staff by carrying out a complete range of administrative, project management, and analytical functions

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-12.

Work Schedule: Full time, Monday through Friday
Compressed/Flexible: May be available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst; 39149A, 39148A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

Starting at $69,107 Per Year (GS 11-12)

• Through the direction of the Supervisory Program Analyst (SPA) (Classified Research Operations Chief) (CROC), the incumbent will serve as a subject matter expert on the classified research operations team. Accountable for the day-to-day administration of activities related to the formulation, development, recommendation, promulgation, implementation and tracking of military records research for the purpose of reconstructing activities and events of units and individuals who participated in hazardous and dangerous operations, including those activities that are classified and sensitive. Includes analysis and verification of toxic exposures and the existence of combat stressors to facilitate claims adjudication.
• Serves as the expert on research methodology and processing for post-traumatic stress disorder (PTSD), agent orange, and other health related disability claims. Also serves as an expert consultant and advisor to the SPA(CROC) on highly visible, complex, and enduring issues concerning the delivery and application of Veteran benefits.
• Advises the SPA (CROC) and Program Manager (Director) on the application of methodologies and techniques of program analyses and historical research related to the development of Veteran benefit claims.
• Identifies areas of research and analysis, original studies, and recommendations for change objectives. Incumbent is expected to anticipate the organization's needs based upon policy.
• Serves as the expert on research methodology and processing for PTSD, agent orange, and other health related disability claims. Serves as an expert consultant and advisor to the SPA (Research Operation Chief) on highly visible, complex, and enduring issues concerning the delivery and application of Veteran benefits.
• Advises the SPA (Records Research Operations Liaisons) and Program Manager (Director/Assistant Director) reference the application of methodologies and techniques of program analyses and historical research related to the development of Veteran benefit claims.
• Identifies areas of research and analysis, original studies, and recommendations for changing objectives. Incumbent is expected to anticipate the organization's needs based upon policy.
• Coordinates with records personnel in Federal agencies responsible for maintaining official records/database/document repositories in researching requested materials. Performs classified research and onsite oversight and coordination of research operations with various federal archive facilities and sends and receives requests to/from various federal agencies using secure methods of communication such as Secure Internet Protocol Router Network. Provides guidance and direction to the Program Specialist on classified research operations. Responsible for the coordination of administrative activities related to records research. Monitors operating programs and activities supporting records research. Manages tracking processes that ensure research request are addressed in an effective, systematic and timely manner within the Department.
• Develops procedures and protocol for the formulation, development, recommendation, promulgation, and implementation of military records research to reconstruct activities and events of units and individuals who participated in hazardous and dangerous operations.
• Follows records retention guidelines for accessibility and uses knowledge of policies and regulations to include 38 United States Code, 38 Code of Federal Regulations, and M21 to manage records research.
• Serves as Contracting Officer Representative as needed and other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-13.

Work Schedule: Full time, Monday through Friday, 8:00am - 4:30pm
Compressed/Flexible: Not Available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst; PD# 38568-A, PD#38569-A, PD#38570-A
Relocation/Recruitment Incentives: Authorized
Relocation expenses and services (Permanent Change of Station - PCS) are authorized for this recruitment. PCS is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. Click here for more information. Additionally, you may qualify for the Buyer Value Offer Program (BVO) to assist with real estate transaction, in accordance with agency policy.
Financial Disclosure Report: Not Required

Starting at $78,592 Per Year (GS 11-13)

Major Duties:

The duties and responsibilities include but are not limited to:

• Review operations to ensure policies, practices and procedures are effectively implemented.
• Assist in the development of organizational plans and goals.
• Conduct validations of various programs to ensure compliance with reporting requirements.
• Perform work independently utilizing judgment.
• Prepare briefing materials for use in training.
• Responsible for documenting project progress, problems encountered, resources expended and results.
• Analyze data to validate any changes/recommendations.
• Develop programs to improve controls and reduce time used for accomplishment.
• Develop computer-based applications for automatic data storage and other functions anomalous workload fluctuations, etc.
• Uses Microsoft Office Suite programs (Excel, Word, PowerPoint, etc.) to create reports and presentations.
• Create and manage Microsoft Teams Channels and SharePoint sites to host, control and assign work assignments.
• Manage and assign workload throughout Insurance operational elements, including reviewing work items to determine best course of action.

Starting at $62,677 Per Year (GS 9-11)

The major duties of this position include but are not limited to:

• - Conducts continuing and periodic studies involving compilation and analysis of data for purpose of evaluating the effectiveness of the National Call Center's operations.
• - Conducts management audits, surveys, and systematic reviews of operations in order to ensure that established policies, practices and procedures are effectively implemented.
• - Prepares graphs, charts, and other audio-visual displays depicting NCC program information and statistics for use in training, management briefings, and information dissemination activities both within and outside of the VARO.
• - Reviews, analyzes and evaluates reports and statistics to advise on trends, out-of-line situations, and anticipated needs.
• - Coordinates incoming data from a variety of sources. Coordinates the review process of all incoming and outgoing deliverable from the NCC. Reviews documents, reports, and/or applications for omissions and inconsistencies.
• - Participate in the composition of complex correspondence or other written work for external, high-level officials.
• - Independently identifies and performs special studies to assure compliance with directives and quality standards.
• - Serves as liaison between the NCC, OFO, BAS and any outside organizations.

Work Schedule: Monday-Friday 08:00am-4:30pm MST
Compressed/Flexible: Not Available
Remote Position: Yes
Virtual: This is not a virtual position.
Position Description: Management Analyst PD#:(39818A)
Relocation/Recruitment Incentives: None
Financial Disclosure Report: Not required

Starting at $59,319 Per Year (GS 11)

• Serves as a liaison for the OSSP Director by facilitating meetings, conferences, and events.

• Coordinates OSSP program goals and initiatives with internal VA and VBA stakeholders, private interest groups, non-profit organizations, and other federal, state, local agencies.

• Ensure effective inter-agency coordination as well as to build strong and effective internal collaborative efforts and inter-agency partnerships.

• Develop and improve policy and program initiatives, provide recommendations, and inform the Director of any potential problem areas requiring attention.

• Resolve programmatic or problematic issues using professional discretion, judgment, confidentiality, and sensitivity.

• Reviews, analyzes, develops, and/or updates VA and VBA policy, guidance, doctrine, goals, and objectives to meet program requirements.

• Works with the Director and OSSP leadership to prepare technical documents, reports, and action plans.

• Conducts detailed reviews of FIOA requests, congressional requests, senior management inquiries and correspondence and assigns VIEWS to the appropriate OSSP liaisons/Subject Matter Experts (SMEs).

• Ensures all assignment submitted are complete, thoroughly examine, and ready for supervisory level reviews.

• Manages a workflow assignment tracking database and reporting tool(s) to ensure OSSP leadership are aware of pending deadlines.

• Provides administrative management for the organization such as maintaining hard and soft file systems, office travel, budgets, and purchase card procedures.

• Researches, analyzes, evaluates, and reports on system-generated data, narrative information, and statistical data.

• Develops written input for briefings, data-calls, meetings, charts, and the like.

• Assist in developing and providing training on administrative topics and/or OSSP programs.

• The incumbent is expected to use the full range of automated technology tools available in the organization, including those available from the MS Office Suite and similar information technology tools.

• Effectively manages and coordinates special projects and/or initiatives within OSSP.

• Builds strong and productive relationships with other VA/VBA Central Office entities to reach project objectives and buy-in from different business lines.

• Determines resource requirements and recommends resource allocations based on priorities and needs.

• Ensures appropriate resources are allocated to allow successful and timely completion of the project without disrupting normal workload activities.

• Communicate effectively orally and in writing.

• Prepare clear, detailed, thorough, concise reports, and briefing materials to senior management on the project and/or program.

• Resolves sensitive, controversial, and complex situations, while assessing, identifying, and recommending solutions that balance VA and VBA requirements.

• Keeps the Director informed of unresolved or controversial issues, and related progress until the issues are resolved.

• Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VBA policy.

• Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.

• Other duties as assigned.

Promotion Potential: 13

Work Schedule: Full time
Compressed/Flexible: At discretion of agency.
Telework: At discretion of agency.
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst; 38236-0
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

Starting at $84,546 Per Year (GS 13)

Serves as the Assistant Vocational Rehabilitation and Employment Officer (AVREO), in a Regional Office setting, providing administrative and technical direction and professional leadership to a professional and technical staff of Vocational Rehabilitation Counselors and clerical staff in the Regional Office and its out-based locations. The AVREO ensures that performance goals in the areas of speed, accuracy, cost, customer satisfaction, and employee development are achieved. Must be responsive to the dynamic nature of the Veteran and beneficiary populations and their needs within the jurisdictional area. Recommends acquisition of resources to improve delivery of services to meet established program goals. In the absence of the Vocational Rehabilitation and Employment Officer, will function as the Acting VRE Officer exercising all appropriate duties and responsibilities. Duties include, but are not limited to:

• Supervises Vocational Rehabilitation and Employment (VR&E) staff at out-based locations and within the Regional Office. The AVREO is responsible for the administration and workflow of the VR&E Division program.
• Facilitates operations with major public and private universities, community colleges, and vocational/technical institutes in the state to resolve training issues.
• Serves as a technical representative in developing, awarding, implementing and evaluating contracts to provide professional counseling, evaluation, case management, employment, and traumatic brain injury (TBI) services.
• Gathers and interprets a wide range of data addressing service concerns and is able to recommend appropriate action based on that data.
• Works closely with division teams in planning, designing, and carrying out programs, projects, studies, or other work to support the mission.
• Evaluates the work performance of subordinates, make recommendations to fill division positions, receive employee complaints, approve employee travel, recommend awards and determines alternative courses of action to reduce work backlogs and barriers to production.
• Develops multi-year plans for scheduling in-service and contract work. The incumbent provides supervision of contract quality reviews and ensures that all contracting activity in the out-based offices or under the division control is consistent with regulatory requirements.
• Possess extensive knowledge about Department of Veterans Affairs laws, regulations, policies, and procedures and their proper utilization and application and must be aware of the full scope of benefits and services available through the Department of Veterans Affairs and other agencies or sources.
• Serves as the professional and technical expert to advise higher management in areas of education, training, psychology, testing, evaluation, counseling, rehabilitation, job development, and job placement in this capacity is responsible for implementing the counseling, training, and related rehabilitation services under Chapter 31 and other VA rehabilitation, educational, and training programs as well.
• Assists the VR&E Officer by providing professional and technical expertise in all phases of rehabilitation activities, including counseling, case management, rehabilitation plan development, and job development and placement.

Promotion Potential: This position is being announced at the Full Performance Level

Work Schedule: Standard 5 day, 8 hours, full time (40 hours a week); Hours may vary to effectively carry out the mission.
Telework: Per Agency Policy
Virtual: This is NOT a virtual position.
Position Description/PD#: Supervisory Vocational Rehab Counselor (Assistant Vocational Rehab & Employment Officer-AVREO)/Pd# 002760
Financial Disclosure Report: Required-Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

Starting at $98,496 Per Year (GS 13)

• Developing, organizing, analyzing, and promoting Education Services products and services through digital channels - web, social media, mobile, e-mail.
• Develop EDU?s digital strategy in compliance with established standards and oversight to ensure content and products effectively communicates benefits information to Veterans, servicemembers, survivors, and their dependents.
• Develop plans to implement EDU messages and campaigns.
• Ensure EDU?s digital content and products is consistent with existing and evolving web practices.
• Monitor operating programs and activities supporting digital media products to promote EDU benefits and services to Veterans, their dependents, or beneficiaries.
• Formulate objectives and operations for new and existing programs within the scope of Digital Engagement.
• Outline appropriate method of securing required information and develop web and social media items from surveys, discussions with operating officials, legislative directives, policies, plans, reports, schedules, records, and similar materials.
• Analyze management techniques, processes, and styles for improving organizational effectiveness.
• Review procedural issues of other VA programs and other agencies as well as newly enacted, or changed legislation dealing with servicemembers' and Veterans' benefits matters to determine the effect upon the web and social media program.
• Manage long and short-range activities and program initiatives designed to enhance digital engagement platform and outreach that includes developing and interpreting policies, devising alternatives for management decisions for change.
• Coordinate with appropriate VBA/VA entity, acts as a resource to leadership and management officials within VBA on program integrity related issues and serves as a liaison and facilitator to ensure appropriate action for resolution.
• Keep the management staff informed of the attitudes of users of VA services as well as their reaction to and criticism of those services.
• Develop presentations covering highlights of new material and providing practical applications and examples.
• Aid and consult with field offices to maintain web and social media relationships and product development.

Starting at $84,546 Per Year (GS 13)