Total 2 Manager Supply Chain Operator job vacancies in Education / Training category in The United States of America

The Call Center Trainer develops and facilitates classroom training programs under the direct supervision of the department manager. The Call Center trainer is expected to assist with continued improvement of current curriculum, policy and procedure updates and the creation of new curriculum as needed to support the Third-Party Services department. The focus of this position is facilitation and delivery of program curriculum for new and existing gov agencies as well as our third-party services client’s performance.

• Delivers approved new hire and continuing education training with emphasis on customer service skills, Third Party Services product and process knowledge, as well as Third Party Services and policies and procedures including all systems training that would require the agents to use
• Collaborates with the management in assisting with the transitioning of agents from the training class to their new/ existing work environment and ensures competency levels meet business needs.
• Developments and maintains associate training support materials, including department policy and procedures.
• In collaboration with management, assists the Quality Assurance team in the quality improvement process.
• Maintains current operational knowledge of workflows, policies, procedures and systems through taking calls, processing inventory, attending team meetings, side-by-side observations and conducting quality monitoring.
• Update the client/ agencies on monthly performance on all matter related to training and QA.
• Collaborate and come together as a team bring both QA and Trainers together in order to create a synergy with the Call Center through daily huddles, weekly and monthly meeting with the intent to achieve SLAs, Quality and Consistency

Requirements:

• Possess and demonstrates strong written and verbal acumen along with excellent communication skills for training delivery, including a dynamic and engaging classroom presence.
• Exhibit customer service knowledge and ability to deliver exceptional customer service.
• Use resources creatively and adjusts to changes quickly and professionally.
• Reads and writes English as demonstrated by clear and concise written and verbal communication.
• Create and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
• Perform basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
• Possess time management and organizational skills.
• Exhibit analytical and teamwork skills. Displays excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)
• Exhibit ability and willingness to work on a flexible schedule.

Airbus est un pionnier international de l'industrie aérospatiale. Nous sommes un leader dans la conception, la fabrication et la livraison de produits, services et solutions aérospatiaux à des clients à l'échelle mondiale. Nous visons un monde mieux connecté, plus sûr et plus prospère.

Constructeur d'avions commerciaux, avec des divisions Espace et Défense ainsi que des hélicoptères, Airbus est la plus grande entreprise aéronautique et spatiale en Europe et un leader

mondial. Chez Airbus Canada, nos collaborateurs travaillent ensemble à faire évoluer la mobilité partout dans le monde, une bonne idée après l'autre. Si vous avez une bonne idée, nous avons l'environnement pour qu'elle devienne un produit unique ou une expérience client exceptionnelle. Vos idées sont notre énergie.

Situé sur le site de Mirabel et relevant directement du responsable de la qualité en service de l'A220 (ABQS), le responsable de la surveillance de la conformité Formation et du Certificat d'Opérateur Privé (CMM) joue un rôle clé pour assurer le système de surveillance de la conformité des activités de formation et de celles liées au certificat d’opérateur privé d’AIRBUS Canada pour l’A220.

En plus de son rattachement direct à ABQS, le CMM rapporte fonctionnellement :

• À la personne responsable du Certificat d'Opérateur Privé d’AIRBUS Canada.

• À la personne responsable de la conformité des organisations ATO & FSTD d’AIRBUS.

Dans vos fonctions, vous serez appelé à :

• Soutenir l'organisation centrale ATO & FSTD d'AIRBUS dans leurs relations avec les principales autorités de l'aviation (EASA, FAA), en soumettant aux autorités les notifications de changement d’organisation.

• Dès réception de l'organisation centrale ATO & FSTD d'AIRBUS de toute modification des exigences règlementaires, il/elle assurera la cascade d'information à l'organisation locale du Centre de Formation de Montréal.

• Consolider un plan d'audit pour les activités de formation et de celle du certificat d’opérateur privé d'Airbus Canada.

• Être le point focal d’AIRBUS Canada pour le département qualité d’Airbus gérant les activités de formation (QBST).

• Établir une surveillance locale des processus réglementaires et opérationnels avec l'entreprise.

• Participer aux audits internes et externes réalisés dans ces organisations.

• Gérer la résolution des constats d'audit avec les responsables des organisations locales, le suivi des actions ainsi que les réponses officielles aux autorités.

• Soutenir les mises à jour des procédures et de la documentation d'Airbus Canada liée aux opérations de vol et aux activités de formation.

• Promouvoir en permanence la politique de sécurité auprès de tout le personnel et participer aux initiatives SMS.

En tant que candidat idéal,

• Vous faites preuve de solides compétences en leadership, en ligne avec le modèle de leadership d'AIRBUS.

• Vous maîtrisez la réglementation des autorités nationales (EASA, FAA, TCCA).

• Vous avez acquis une solide formation aéronautique (au moins 10 ans).

• Vous êtes compétent en gestion de projet et conduite du changement

• Vous êtes compétent en amélioration continue

• Vous savez communiquer à tous les niveaux de l'organisation et des fonctions.

• Vous êtes autonome

• Vous avez un fort esprit d'équipe

• Vous faites preuve d'innovation et de vision

• Vous faites preuve de solides compétences en matière de prise de décision

• Vous savez influencer et mobiliser les autres

• Vous possédez de l'expérience dans la méthodologie et les outils de résolution de problèmes

• Vous êtes bilingue (français et anglais) écrit et parlé

• Vous avez la capacité de diriger des projets dans un environnement de transformation avec d'excellentes compétences en communication

Veuillez télécharger votre curriculum vitae.

L'utilisation du genre masculin a été adoptée afin de faciliter la lecture et n'a aucune intention discriminatoire.

Airbus Canada souscrit au principe d'équité en matière d'emploi et encourage les femmes, les autochtones, les personnes handicapées et les membres des minorités visibles à soumettre leurs candidatures.

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Airbus is an international pioneer in the aerospace industry. We are a leader in the design, manufacture and delivery of aerospace products, services and solutions to customers worldwide. We aim for a better connected, safer and more prosperous world.

Manufacturer of commercial aircraft, with Space and Defense divisions as well as Helicopters, Airbus is the largest aeronautics and Space Company in Europe and a world leader.

At Airbus Canada, our people work together to make mobility evolve around the world, one good idea after another. If you have a great idea, we have the environment for it to become a unique product or a great customer experience. Your ideas are our energy

Located at Mirabel and reporting directly to A220 Head of Quality In Service (ABQS), the Training & Private Operator Certificate Compliance Monitoring Manager (CMM) plays a key role to assure the compliance monitoring system of both Private Operator & Training activities for the A220 in Canada.

In addition to the direct report to ABQS, the Compliance Monitoring Manager functionally reports to:

• The Accountable Manager for the Private Operator Certificate.

• The Accountable Manager for the ATO & FSTD Certification and Compliance monitoring domain. 

In your duties, you will be called upon to:

• Support ATO & FSTD central organization of AIRBUS in the relationship with main Aviation Authorities (EASA, FAA) as focal point of contact for A220 training center in Montreal.

• Ensure the relationships with national aviation authorities for local specific approvals.

• Ensure that the activities of the organizations are monitored for compliance with the applicable regulatory requirements and any additional requirements as established by the Airbus Training & Airbus Canada Flight Ops organizations. 

• Monitor the compliance of AIRBUS Canada subcontractor for Maintenance Training.

• Support Flight Ops organization to create / update their processes in the frame of CSAT2 transformation project.

• Support ATO & FSTD central organization of AIRBUS in their relationship with main Aviation Authorities (EASA, FAA), submitting to the Authorities the notifications of change 

• Upon receipt of any modification of requirements from ATO & FSTD central organization of AIRBUS, he/she will ensure the information cascade to the local organization in Montreal Training Center.

• Consolidate an audit plan for training & flight operations activities in Airbus Canada.

• Be the focal point in Canada for Airbus training quality (QBST).

• Establish a local surveillance on regulatory & operational processes with the business. 

• Participate as main auditee with business to internal & external audits. 

• Manage the resolution of the audit findings with the business, the actions follow-up and the official answers to the authorities. 

• Support the business to manage the Airbus Canada Documentation linked to Flight Ops & training activities. 

• Continually promote the safety policy to all personnel and take part to SMS initiatives.

As our ideal candidate,

• You demonstrate strong Leadership skills, in line with AIRBUS Leadership model.

• You are skilled in national authorities’ regulation (EASA, FAA, TCCA).

• You have acquired a strong aeronautical background (at least 10 years).

• You are skilled in Project Management and Change Management

• You are skilled in Continuous Improvement

• You are skilled at communicating through all levels of the organization and functions.

• You demonstrate strong abilities in rational thinking (formal or informal)

• You are autonomous and demonstrate strong leadership skills

• You have a strong team spirit

• You demonstrate innovation and vision

• You demonstrate sound decision making skills

• You are skilled at influencing and mobilizing others

• You possess experience in Problem Solving methodology and tools

• You are bilingual (French and English) written and spoken

• You have the ability to lead projects in a transformation environment with excellent communication skills

Please upload your resume.

The use of the masculine gender has been adopted for ease of reading and has no discriminatory intent.

Airbus Canada subscribes to the principle of employment equity and encourages women, aboriginals, persons with disabilities and members of visible minorities to apply

Airbus Canada Limited Partnership

Permanent

Professional

Quality Assurance <JF-QU-QA>

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.