Housing Manager
South Tyneside
Permanent, full time (37.5 hpw)
Salary £26,400 to £29,858 pa and great benefits including Health Cash Plan
Home, a place where you belong
This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in South Tyneside. As our Housing Manager you’ll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.
Typical day as a Housing Manager
- Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
- You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
- Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.
- Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
- Managing our voids process including liaising with local authorities.
- Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
About You
- Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!
- Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude
- Passionate about delivering excellent customer service and have a genuine desire to help your customers.
- This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
- Confident working with external partners and stakeholders such as local authorities, MP’s etc
- Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our Team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
- This is a hybrid role and in an average week, you’ll spend 2 or 3 days working from our community patches.
- Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office as an anchor day with the South Tyneside Housing team at Mercury House in Durham and 1 or 2 days working from home catching up on admin.
- There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
- We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
- You’ll need a Standard DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Explore our benefits in detail on our website.
Find out more
Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
