Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

This role resides within the Marketing Department and the successful candidate will be responsible for leading and driving the growth and penetration of our products and financing solutions to ensure that Aeon Credit achieves its growth and commercial ambition. The individual should have a good understanding of consumer marketing and retail merchandising. 

Key Responsibilities

• Lead the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• In charge of planning and implementing brand activation strategies and integrating retail marketing plans with overall brand positioning.
• Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations.
• Supervise and ensure the smooth execution of all brand activation planning, retail installation and implementation across all touchpoints. 
  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives.
• Conduct regular market visits and engage in fieldwork to gather feedback, identify challenges, and align strategies with market realities.
• Evaluate the effectiveness and impact of current retail marketing initiatives through tracking and analysis with the aim to optimize cost spending.
• Build advocacy and enhance awareness amongst AEON Credit Employees through Internal Marketing funnels.
• Manage department’s A&P expenses tracking & processing of PO and/or invoices as well as ensuring full compliance to procurement processes, campaign fulfilment requirements, campaign expense controls, and other audit/regulatory obligations. 

Requirement

• Degree or other suitable qualification, preferably in Business Management/Marketing.
• Minimum 8 years of relevant working experience in marketing, preferably within the financial or banking industry.
• Possesses sound Marketing/Trade Marketing/Retail Marketing knowledge, excellent communication & strong interpersonal skills.
• Customer centric marketer with an inquisitive and passionate brand mindset.
• Robust analytical and customer insight skills, including confidence with both digital tools and traditional touchpoints across all channels and platforms.
• Proficient in marketing research and statistical analysis with ability to interpret and translate online and offline customer behaviours into strategic activities.
• Able to work independently without much supervision, resourceful, innovative and is a team player. Self-motivated with a high level of drive, initiative, and commitment.
• Possess excellent communication and interpersonal skills to work collaboratively with cross-functional partners to optimize quality and impact of omni-channel plans and campaigns.
• Prepare to take on other roles and responsibilities when required.

Perks & Benefits

• Performance bonus
• Parking Allowance
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

Job Description 

• To conduct desk and field investigation for both issuing and merchant acquiring fraud.
• To identify gaps along the processes to minimize fraud risks.
• Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
• Investigate and resolve any fraud cases with comprehensive findings and recommendations.
• Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
• Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
• Conduct fraud awareness trainings to internal customers.
• Conduct site visit and/or field investigation to suspicious merchant / potential new merchant.
• Conduct merchant training as and when required.
• Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
• Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
• To represent the Company in MRMTF meeting and court appearance for fraud cases.
• To conduct joint investigation with industry players as and when required.
• To conduct periodic review on process flow and update the operation manual (where necessary).
• To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management.

 

Job Requirement 

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum eight (8) years’ experience in card / banking fraud investigation experience.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Credit card, personal loans and consumer merchandize knowledge.
• Good analytical skill.
• Computer Literate.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.
• Preferably Managers specializing in Banking/Financial Services or equivalent.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• Preparation and review of finance and accounting overall functions, including payments as part of Finance day-to-day operations
• Ensure timely and accurate submission of monthly/quarterly/annual management report with proper analysis of schedules
• Assist in handling tax matters as assigned in close liaison with the tax agents, including having understanding of tax regulations.
• Enable proper tax planning and ensure timely and accurate filing of annual tax return, tax estimation and payments
• Assist in liaison with external auditors to finalize the annual audit and ensure the statutory audited report are promptly submitted to Company Registrar
• Undertake any other jobs and duties assigned from time to time from superior
• Preparation of finance and accounting policies and procedures
• Collaboration with other business unit routinely
• Supporting and working on the financial forecast and annual budget
• On going review the internal control process of its effectives
• Monitoring cash flow, receivables and reconciliation of cash balances via bank statement
• Drive the finance and accounting related project

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code

Responsibilities:

•  Managing a sub-business unit to market and secure business through
  aggressive & effective marketing activities
• Build strong business relationships with customers and suppliers.
• Expand customer and supplier base
• Plan and execute marketing strategies and lead a team of marketing staff to achieve target/KPI set
• Review the financial data and market information to facilitate credit
  assessment and analysis
• To develop new business, conduct customer service relationship activities
  and promote cross selling of Group products and services

 

Requirements:

•  Degree in Accounting, Finance, Business Administration or equivalent
• Minimum 5 years of relevant working experience in equipment leasing and financing in both SME and corporate clients
• Strong leadership / management skills
• Aggressive in business development
• Good spoken and written communication skills.

Perks & Benefits

• Flexible working hours
• Nearby to LRT Kerinchi Station
• Medical benefits inclusive insurance, dental and optical
• 16% employer EPF contribution

職責：

• 透過以下方式管理子業務部門進行行銷並確保業務
  積極有效的行銷活動
• 與客戶和供應商建立牢固的業務關係。
• 擴大客戶和供應商基礎
• 規劃和執行行銷策略並領導行銷人員團隊實現設定的目標/KPI
• 審核財務數據和市場信息，便利信貸
  評估與分析
• 開發新業務，開展客戶服務關係活動
  促進集團產品和服務的交叉銷售

要求：

• 會計、金融、工商管理或同等學歷
• 至少 5 年中小企業和企業客戶設備租賃和融資相關工作經驗
• 強大的領導/管理能力
• 積極進取的業務發展
• 良好的口頭和書面溝通能力。

津貼和福利

• 彈性的工作時間
• 鄰近輕軌 Kerinchi 站
• 醫療福利包括保險、牙科和眼科
• 16% 雇主 EPF 繳款

Main Purpose of Job
The primary objective of this role is to spearhead the development and execution of comprehensive HR operational enhancement initiative, assess and initiate HR digital adoption strategies for the Group.

Principle responsibilities & duties

• Propose, develop, and to propose enhancements initiatives/HR framework in collaboration with relevant departments to ensure efficient human resource management across the organization.
• Review existing HR systems, conduct research, and utilize AI-driven analytics to identify areas for improvement, automation, and optimization. 
• Monitor AI adoption metrics, analyze data insights, and provide recommendations and implement HR digital adoption strategies, such as AI adoption, to enhance employee experience, including recruitment, talent management, onboarding, training, performance evaluation, and employee engagement.
• Ensure smooth adoption through training programs and communication campaigns for employees.
• Define a roadmap for HR tech implementation aligned with business goals, build business cases, and calculate ROI to justify investments in HR tech.
• Track KPIs related to efficiency, productivity, and other metrics to quantify tech ROI.
• Stay updated on the latest trends in HR tech, including people analytics solutions and virtual reality for training.

Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field. 
  In-depth knowledge on overall Human Resources practice
• Minimum 8 years of working experience in HR operations and HR digital adoption
  Experience in handling HR transformation projects
• Knowledge of HR digital adoption trends and technologies, including AI, HRIS systems, and communication tools.
• Strong understanding of HR operations and processes.
• Analytical mindset with the ability to analyze data and draw meaningful insights.
• Project management skills with the ability to prioritize and manage multiple initiatives simultaneously. 
• Excellent communication, and interpersonal skills.
• Strong problem solving and decision-making abilities.
• Detail-oriented with excellent organization and multitasking skills.

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

Salary: HSO Level P2 $112,269 - $119,290 p.a. pro rata
Location: Fremantle, Western Australia
Unit/Division: Fremantle Hospital and Health Service / Older Adult Mental Health / Service 5
Work Type: Casual, Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Position No: Pool Ref 114740
Closing Date: 8 MAY 2024 4:00 PM AWST

Fremantle Hospital Mental Health Service is seeking dedicated and experienced Senior Social Workers to join our dynamic Older Adult Mental Health team across inpatient and community. We are committed to providing high-quality social work services to individuals and families in need. If you believe you have the skills and qualifications outlined on the job description form attached, we invite you to apply!

You can find out more about us by visiting our Mental Health Careers webpage too.

Why Fremantle? - Freo! is a vibrant city with numerous attractions for visitors and locals alike that make Fremantle an enjoyable destination. The city also hosts various festivals, markets, and events throughout the year adding to its lively atmosphere’

Job Description
As part of a multidisciplinary team, plans, implements, coordinates and evaluates Social Work services to consumers and their families/significant others in the clinical specialty area of Older Adult Mental Health, using advanced Social Work clinical practice skills from a recovery orientated, trauma informed and positive aging perspective. Plans, implements and evaluates consumer safety and quality of care. Supervises Social Work staff, students and support staff in the unit/clinical area, coordinates duties and manages performance.

This is a recruitment pool for Older Adult Mental Health Community, Inpatient and Hospital in the Home Teams for permanent full time, permanent part time, fixed term full time, fixed term part time and casual appointments.

Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 31/08/2024.

If this interests you, and you have:

Excellent relationship-building abilities
Minimum three (3) years post qualifying experience (AASW)
An ability to work independently and collaboratively
Passion for providing exceptional care to our clients and their significant others
then we just might be the right fit for each other.

Want to know more? We encourage you to contact Tarryn Burrows, Professional Lead Social Work on 08 9431 3434.

International candidates may be able to access financial incentives through the WA Government Belong Campaign; and we are happy to discuss and support you with a range of visa options according to your requirements.

WA Government Belong Campaign incentive: $3,000 to $8,000 depending on circumstance. Find two documents attached that outline the campaign.

In addition, SMHS Incentives up to maximum $15,000 may be considered to bridge the gap between the Belong Campaign and other incurred costs.


For further job related information or to view the Job Description Form go to: https://search.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=349459

Shape Your World
At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.


About the Role:
We are seeking a highly motivated and experienced Social Performance Lead to join our team. As a Social Performance Lead, you will play a crucial role in enhancing our organisation's social impact and fostering positive relationships with stakeholders. You will be responsible for designing and implementing strategies to measure, manage, and improve our social performance, ensuring alignment with our values, mission, and community expectations.

Key responsibilities:

Develop and implement methodologies to gather quantitative and qualitative data on social performance indicators.
Collaborate with internal teams to ensure effective communication and understanding of social performance goals.
Identify opportunities for social innovation and sustainable practices that contribute to positive social outcomes.
Stay current on relevant industry
... Click here to view more detail / apply for Social Performance Lead

Entry-Level Social Worker

Are you passionate about helping others and eager to start your career in social work? We're seeking compassionate individuals to join our team as Entry-Level Social Workers.

As an Entry-Level Social Worker, you'll have the opportunity to make a positive impact in the lives of individuals and families facing social challenges.

Key Responsibilities:

Assist with conducting assessments and developing care plans for clients
Provide emotional support and counseling to individuals and families
Advocate for clients' needs and access to community resources
Collaborate with experienced social workers and professionals to support clients' well-being
Maintain accurate records and documentation of client interactions

Requirements:

Strong interpersonal and communication skills
Compassion, empathy, and a desire to make a difference
Willingness to learn and grow in the field of social work
No prior experience required - comprehensive training provided

Benefits:

Comprehensive training and mentorship provided
Opportunities for career advancement and professional development
Supportive team environment with opportunities to learn from experienced professionals
Competitive compensation package with benefits

If you're passionate about social justice and ready to embark on a rewarding career in social work, apply now! Join our team and become part of a mission-driven organization dedicated to serving our community.

Adult Social Care Lawyer

Job Description

A Local Authority in South Yorkshire is seeking an experienced Adult Social Care Lawyer to join their team. As an Adult Social Care Lawyer, you will be responsible for providing legal advice and support on behalf of the legal team. You will handle a caseload of complex cases, including Court of Protection matters, mental capacity issues, and safeguarding investigations.

Requirements

• Qualified Solicitor or Barrister with a minimum of 3 years PQE
• Experience in Adult Social Care Law
• Strong knowledge of Court of Protection matters, mental capacity issues, and safeguarding investigations
• Ability to manage a busy workload and meet deadlines

Salary and Benefits

The Local Authority is offering a competitive hourly rate of £40-£50ph for this 3-month contract position. As an Adult Social Care Lawyer, you will have the opportunity to work with a supportive and collaborative team, gain valuable experience, and make a difference in the lives of vulnerable adults.

Hybrid - possible remote

Flexible

How to Apply

If you are interested in this Adult Social Care Solicitor position, please submit your CV to me on beth.kirby@servicecare.org.uk or 01772208969 . If you know someone who may be interested in this post, please send over the advert as we offer a £250 referral bonus if a candidate is placed

Adult Social Care Lawyer Job Opening

Location: Yorkshire

Job Type: Contract

Job Title: Adult Social Care Lawyer

Salary: £50ph

Proud member of the Disability Confident employer scheme

15th April, 2024
About us    All West Engineering is a mining service provider that offers fixed and mobile maintenance, manufacturing and equipment rebuilds for mining clients across Australia. We are a 100% privately owned Australian Company and have a friendly and professional culture with an emphasis on delivering the best service and results possible for our clients while acknowledging and rewarding our staff in the process.    About the role We are in a phase of significant growth and have a new position for an experienced Social Media & Content Coordinator to join our team at our High Wycombe facility. This is a stand-alone role, so you will need to be able to work independently, while creating a significant impact for AWE. We need help with all things social and take our social media game to the next level!    You will be someone who?s
... Click here to view more detail / apply for Social Media and Content Coordinator

Ongoing Full Time Salary: $78,837 pa super 19 day month Location: Ringwood Social Media and Digital Officer Ongoing Full Time Salary: $78,837 pa super 19 day month Location: Ringwood Make your mark on social and digital communications at Maroondah.Reporting to our Coordinator Digital and Online, you will be a passionate communications professional with at least three years’ experience in managing social media platforms. You will be responsible for developing highly engaging, unique and informative content across our various social media platforms and supporting our digital channels, as well as using analytics to adapt and improve our engagement and reach, and provide detailed reports on campaign results.The role will be responsible for maintaining a rolling content schedule in line with our Social Media Policy, brand guidelines, campaigns and budget and will support the implementation of Council’s digital strategy.To be successful you will have a relevant tertiary qualification with demonstrated experience in a similar role, including managing…

Click here to view more detail / apply for Social Media and Digital Officer