Total 45 Others Research job vacancies in Customer Service category in The United States of America

The jobholder will be actively involved in providing direct and indirect compassionate care for patients in support of the multidisciplinary team. The jobholder will be expected to work under direct or indirect supervision by a registered practitioner. The job holder will assist in the overall implementation and evaluation of care as part of the multi professional team. The jobholder is expected to plan, implement, deliver and maintain high standards of patient care. The jobholder will be skilled in taking appropriate action(s) to achieve the planned outcome.

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will assist the Research Fellow and Manager by providing secretariat support to various research meetings. You will help with developing the programme evaluation plans, engaging the programme stakeholders and coordinating meetings. You will also assist with the logistical preparation for recruitment drive. Additionally, you will be required to do data entry as well as record keeping.

Requirements:

• Bachelor’s Degree in Public Health, Statistics, Biological Sciences, Social Science, Epidemiology with at least 1 year of relevant experience
• Good knowledge with Microsoft Office softwares
• Experience in using any statistical package (SPSS/STATA/SAS) or qualitative analysis software Nvivo
• Good verbal and written communication skill
• Good interpersonal skills and ability to work both independently and in a team

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will be responsible for the strategic planning and implementation of CPHRI’s various programmes and support the operations of the centre. You will also support the conceptualisation of research and prepare grant proposals. This includes administering and managing the SingHealth Regional Health System centre grant, external funded grants and research grants awarded to CPHRI.

You will oversee research compliance and data governance as well as prepare papers, reports and other documents to update the funders, SingHealth management and other external stakeholders as required. You will be supervising and coaching junior staff. You will plan, organise and manage events such as scientific symposiums, training workshops and other related activities.

Job Requirements

• Bachelor’s Degree in SocialScience, Life Sciences, Biostatistics, Public Health, Epidemiology, HealthEconomics or related academic area with at least 10 years of relevant experience
• Candidates with a PhD would be preferred
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Strong analytical skills and able to work in a dynamic and fast paced environment
• Adept at handling complex, ambiguous and challenging situations
• Team player with the ability to manage cross-functional and institutional relationships

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Roles & Responsibilities

• L1/ L2 Support and Maintenance of the Company’s IT laptops/ smart devices, printers, backup and network security on Microsoft, Android and Apple in office and for the remote users
• IT Patch Management and Vulnerability Management of laptops, company phones via Intune
• Manage Azure Active Directory, Authentication, Authorization Group Policy in all company assets physical/virtual
• L1/ L2 Support and configuration of Microsoft Dynamics Sales CRM
• L1/ L2 Support and configuration of Microsoft Business Central
• Partner with Tech Partners to ensure IT integration and security compliance of Tech. Partner staff using Tech. Partner devices

Requirements

• 3+ years of previous experience as IT Desktop Support/ System administrator Microsoft 365, Microsoft Security on laptops, mobiles
• Experience in supporting / basic configuring of Microsoft Sales CRM
• Experience in supporting / basic Microsoft Business Central
• Proficient Unix, PowerShell, Power Platform, Microsoft Graph skill
• Proficient SQL, .Net coding skills
• Excellent written and oral communication, presentation, listening and interpersonal skills in English
• Self driven and collaborating effectively with the internal and external teams
• Relevant Microsoft Certifications will be plus

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

NIE invites suitable applications for the position of Manager, Centre for Research in Child Development (CRCD) under the Office of Education Research (OER). The selected candidate will assume administrative leadership at the Centre and support the Centre’s initiatives. This is a 3-year contract position, and may be renewed depending on the Institute’s needs and the individual’s performance.

Responsibilities

• Lead the administrative team in supporting CRCD Principal Investigators (PIs) in various project-related matters such as human resource, finance, and grant management processes.
• Ensure good governance and compliance across research administration processes.
• Support the CRCD management in executing the Centre’s strategic initiatives and meetings.
• Write reports/papers and prepare presentation slides for the Centre’s strategic reporting to internal and external stakeholders as well as host visitors to CRCD/NIE.
• Act as a liaison between the Centre and internal and external stakeholders.
• Provide administrative leadership in organising research symposiums, workshops, and other academic events.
• Represent the Centre in administrative task forces and committees.
• Other duties as assigned by the Reporting Officer.

Requirements

• A university degree.
• Proven experience in administrative roles for at least 10 years, preferably in an academic or research setting.
• Strong leadership skills.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills with a keen attention to detail.
• Strong interpersonal skills.
• Proficiency in Microsoft Office suite and other relevant software.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Research Interviewer

Timing/Shifts: Mon - Fri (Part-time: 12.30pm to 4.30pm) or (Part-time: 5.30pm to 9.30pm) Able to choose 1 time slot and will be fixed permanently

Location: City Hall

Salary: $1,100 (Afternoon Shift) / $1,600 (Evening Shift) - Fixed Salary for different shifts

RESPONSIBILITIES

The Research Interviewer is responsible for collecting data by conducting structured surveys over the telephone and entering the responses into computer systems. No marketing or selling is involved. The part-time research interviewers will be required to work on a four-hours shift Between 12.30pm to 4.30pm or 5.30pm to 9.30pm Monday to Friday.

REQUIREMENTS

• Minimum GCE ‘O’ levels
• Prior call center or telephone interviewing experience preferred
• Proficiency with computers and software
• Comfortable in managing repetitive task

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Industry:

Market Research

1. JOB DESCRIPTION

Tele Agent (Audit) (Non sales related)

Job Description & Requirements:

Roles & Responsibilities

This position does research related to the aduit and compliance SOP required for each calls. Manage key events, and adminstrative matters relating to clearing the audit. You will be expose to various aspects of a project to pick up relevant skills.

Specific Responsibilities

-To assist with the execution of the calls based on the SOP in general

- Work closely with the company managment and manage tasks

- Create and maintain necessary project mgmt docs (Excel, System, Website usage)

- SOP to key in data and operations.

- To trigger to management when SOP is not in order.

- Be helpful and learn to manage together as a team. Build rapport.

Requirements:

- Able to work independently and to work within the project schedule

- 5 day/week, 10am to 630pm. (WFH arrangements will be in place)

- Good office environment and near MRT. Local SME, bond and work together.

- Training will be provided, good job to gain experience. Learn to have good co-ordinating skills.

Competencies

1. Self-independence, work with min-supervision.

2. Able to follow SOPs

3. Able to apply some logic thinking

4. Excel and using computer systems

Duration of role:

12 months

Who should apply:

Telemarketers, people who enjoy speaking to participants over the phone.

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Salary: up to $3500

Working Days & Hours: Mon-Fri Office Hours

Location: Changi South

Job Description:

• Handle full spectrum of accounting duties, including Accounts Payable, Account Receivables and General Ledger functions
• Cash management including cashflow planning and bank reconciliation
• Support month end closing activities
• Ensure all monthly processes and requirement are completed in an accurate and timely manner
• Prepare balance sheet schedule and balance sheet reconciliation
• Produce all regulatory reporting including GST and ensure accurate and timely submission
• Support and follow through process improvement initiative to improve efficiencies including implementation of new project
• Assist HOD to roll out new procedures and policies and ensure compliance are in place for internal and statutory requirements
• Support the internal/ external regulatory audit & tax requirements
• Any other duties as and when assigned by immediate superior

Job Requirements: Min Diploma/Degree in Accountancy / Business or similar w min 2 yrs of relevant experience

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg

Customer Insights and Behavioral Science Research Associate (On-Call)

Location: (Remote – Home Office with no Local Travel) 

 
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
 
Are you interested in an opportunity to help utilities better understand their customers?  Does creating solutions through research spark your interest? Do you want to apply your education and professional experience to make an impact in the areas of energy use, customer behaviors, and climate change?  Our Customer Insights and Behavioral Science team is seeking a research expert to join them on a part time, on-call basis. 

About On-Call Employment with ICF:
Given the project-specific nature of our client work, ICF often hires research professionals as “On-Call” employees. On-Call employees are scheduled for work hours as they become available (we usually schedule work hours a few weeks ahead of time), and each on-call employee is free to accept or refuse the hours assigned to them in a given week. On-Call employees may work concurrent projects outside of their ICF assignment (as long as their outside work does not create a conflict of interest with the work they do for ICF).
 
What you will be doing: 
You will be working with ICF’s Customer Insights and Behavioral Science Team conducting qualitative and/or quantitative customer research for our utility clients. In this role, you will design, implement, analyze, and report on a broad range of customer research topics using best-in-class research practices. In this position, you will be responsible for developing new insights about utility customers by exploring their perceptions, attitudes, knowledge and behaviors through the application of a range of social science and customer research methods, including (but not limited to) online surveys, focus groups, in depth interviews, triads, customer journey mapping, A/B and usability testing, user testing, market research, literature reviews, and workshops.
 
ICF is looking for a Research Associate to play a critical role in supporting our Customer Insights and Behavioral Science research efforts.  

• Qualitative Research: Conduct qualitative customer research including online and in-person focus groups, in-depth interviews, triad, customer journey mapping, A/B testing, usability testing, and user testing involving the development of research plans, moderator/ interview guides, sample designs, and analysis plans
• Quantitative Research: Develop online surveys and provide methodological guidance in support of quantitative research activities including sample design, survey instrument development, and survey programming (Qualtrics or QuestionPro)
• Data Visualization: Use advanced data visualization skills and experience in creating infographics, customer journey maps, and other creative materials and power point presentations
• Project Management: Work closely with the Director of Customer Insights and other ICF staff to ensure customer research is achieving goals on schedule and within budget and that work products are of the highest quality
• Behavioral Science Research: Apply relevant psychological theory and principles of behavioral economics to construct frameworks for customer research, interpret research results, and develop program designs. Conduct user testing on elements of programs designed to instigate behavior change.

 
What we need you to have ( minimum qualifications):

• Bachelor’s in (social science or related field) and
• 2+ years of experience developing, designing, and/or conducting successful qualitative or quantitative research projects pertaining to Evaluation, Measurement, and Verification (EM&V) or similar applicable experience
• 1+ years of experience in focus group research platforms, survey research software (Qualtrics, QuestionPro, etc.), and data analysis software (SPSS, R, etc.)

     
What we would like you to have:

• Advanced skills in the following areas: organization, creative problem solving, financial and time management, data analysis, stakeholder collaboration, written and verbal communications
• Ability to work in a fast-paced environment  
• Proficient in Windows PC environment, including Microsoft Office applications ​
• Communicates clearly and concisely and works well with all types of personalities 
• Strong organizational and time management skills and extreme attention to detail 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$63,511.00 - $107,968.00

Nationwide Remote Office (US99)

NSCC is looking for a visionary leader with an outstanding record of accomplishments, at the intersection of computing and other disciplines, to work with Chief Executive Officer, NSCC to set the strategic goals and specific directions of NSCC, and to plan and direct the deployment of its next generation of extreme-scale computing and cyber infrastructure, in a rapidly changing landscape of high-performance computing (HPC) technologies, distributed resources and commercial "big-data" platforms.

As the Deputy CEO, your responsibilities will include, but not limited to, the following:

• Review the annual workplans and budget projections for NSCC to drive NSCC’s objectives and directions
• Monitor the progress and achievements of NSCC, and its key performance indicators
• Fulfil the key performance indicators set in the NSCC proposal
• Oversee and manage the operations of NSCC infrastructure
• Provide leadership to NSCC staff to ensure that they make their best contributions to the organsiation
• Strengthen and initiate new strategic partnerships with relevant stakeholders, including industry and IHLs, locally and internationally
• Coordinate alignment of strategic research and development initiatives at NSCC with the Scient and Engineering Research Council and A*STAR.

Job Requirements

• Masters or PhD in Computer/Computational Science, Computer/ Computational Engineering or a similar field
• Significant experience in technological/ research leadership positions in top tier organisations and/or renowned academic institutions

NASA NCAPS Center Relationship Manager - Glenn Research Center

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: Public Trust

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

* * *

CACI’s Agile Digital Solutions Operating Group is recruiting an experienced project manager to join our NASA Consolidation Applications and Platforms (NCAPS) team.  As a member of the NCAPS Team, you will support the men and women leading America’s space exploration.

The NCAPS Center Relationship Manager plays a key role by working with NASA Center leaders to ensure alignment of priorities to solutions as NASA transition solution delivery to an enterprise model.  The selected candidate will work with CACI’s program leadership team and is responsible for identifying, managing, and resolving center identified issues and risks. 

What you’ll get to do:

• Work with NASA center leadership to drive customer satisfaction and ensure alignment with enterprise priorities.

• Develop and maintain customer relationship maps

• Develop and maintain customer satisfaction plans and processes

• Work with NASA center leadership to identify, track and manage center priorities, issues and requests

• Work with center product owners and CACI’s delivery team to align priorities to product backlogs and in PI planning events

• Assist in managing performance against SLA metrics and preparing/delivering center specific status reports and information

• Work with Team CACI NCAPS leadership in strategic planning, understanding of NASA/Center processes and priorities, and participate in monthly program review meetings

You’ll bring these qualifications:

• Must be a U.S. citizen with ability to obtain Public Trust clearance.

• 10+ years of relevant experience

• Knowledge of NASA business systems and software development processes and procedures

• Proven track record of effectively managing customer relationships.

• Prior experience successfully identifying, managing, and resolving customer satisfaction issues.

These qualifications would be nice to have:

• Active Secret security clearance

• Prior experience leading a NASA research center

What we can offer you:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$86,800-$191,000

NASA NCAPS Center Relationship Manager - Langley Research Center

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: Public Trust

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

* * *

CACI’s Agile Digital Solutions Operating Group is recruiting an experienced project manager to join our NASA Consolidation Applications and Platforms (NCAPS) team.  As a member of the NCAPS Team, you will support the men and women leading America’s space exploration.

The NCAPS Center Relationship Manager plays a key role by working with NASA Center leaders to ensure alignment of priorities to solutions as NASA transition solution delivery to an enterprise model.  The selected candidate will work with CACI’s program leadership team and is responsible for identifying, managing, and resolving center identified issues and risks. 

What you’ll get to do:

• Work with NASA center leadership to drive customer satisfaction and ensure alignment with enterprise priorities.

• Develop and maintain customer relationship maps

• Develop and maintain customer satisfaction plans and processes

• Work with NASA center leadership to identify, track and manage center priorities, issues and requests

• Work with center product owners and CACI’s delivery team to align priorities to product backlogs and in PI planning events

• Assist in managing performance against SLA metrics and preparing/delivering center specific status reports and information

• Work with Team CACI NCAPS leadership in strategic planning, understanding of NASA/Center processes and priorities, and participate in monthly program review meetings
   

You’ll bring these qualifications:

• Must be a U.S. citizen with ability to obtain Public Trust clearance.

• 10+ years of relevant experience

• Knowledge of NASA business systems and software development processes and procedures

• Proven track record of effectively managing customer relationships.

• Prior experience successfully identifying, managing, and resolving customer satisfaction issues.

These qualifications would be nice to have:

• Active Secret security clearance

• Prior experience leading a NASA research or flight center.

What we can offer you:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$86,800-$191,000

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

The Customer Journey and Insights Principal will lead pertinent consumer market research initiatives which cannot be addressed by the available internal historical customer data (i.e. consumer lifestyle and behavior, purchase intent for a new product, prognosis towards utilization of service platforms), conduct in-depth analysis of customer preferences and behaviors; and provide insights or set measures that will contribute to continuous improvement of customer experience. Relative to the Human Centered Design principles, conduct applicable user research that will aid in UX/UI design of digital platforms.

He/She will also act as country relationship lead to regional or enterprise research initiatives such as the Customer Relationship and Satisfaction Survey, Voice of the Customer / Distribution, Customer Community, User Experience Research and so forth. He/She will also serve as a functional expert and work with Distribution Channels, Customer Strategy and Segment and AIA Group to identify, plan research projects and liaise with reputable research agencies to deliver quality output while managing research budget of the respective entities under AIA Philippines, including BPI AIA.

The Customer Research and Insights Principal will oversee and serve as subject matter expert in the preparation and development of customer journey maps, act as custodian of these documents, and also lead in the enhancement of customer journey and transition maps alongside the Customer Experience Design team.

He/she will act as catalyst for transformation initiatives resulting from customer research results, ensuring that customer experience principles are integrated in all services and touch points by collaborating with Customer Champions Tribe, Sales, Marketing and Segments, Customer Touch Point Managers (Website, Call Center, Branch Offices, Social Media), Operations BUs, Legal and Compliance, or with Insurance or Bank Regulator when necessary. Provides insights for effective implementation or enhancement of Customer Value Management Programs, Retention or Loyalty Programs, and Digital Service Delivery initiatives.

• Study and analyze customer interactions, provide insights and guidance on mapping the prescribed customer journey to deliver seamless experience that will translate into a holistic customer experience model for AIA Philippines, including BPI AIA.
• Collaborate with stakeholders in developing best customer value proposition for retention and increasing customer value and likewise enhance company-wide capabilities based on defined customer journeys
• Subject Matter Expert with oversight on customer journey mapping workshops, HCD / design thinking sessions, focus group discussions and other deep-dive consumer research.
• Design and develop research plans to better understand customer behavior in collaboration with Group Office, Customer Champions Tribe, Marketing and Segment heads, Distribution Channels and BPI AIA Partners, Operations Business Units.
• Oversee execution of enterprise research such as Customer Relationship Survey, NPS, CES, Real Time Customer Survey with Closed-Loop customer recovery management.
• Monitor and ensure completion of action items from insights generated from enterprise and key customer research relative to Customer Experience Governance. As part of CX governance, have an oversight on initiatives and solutions that will address customer or distribution pain points, as identified in existing customer research.
• Establish standard research request process and criteria for agency selection and optimize research budget to yield the most valuable customer insights to achieve business goals.
• Perform analysis from available external data such as public data, market sizing, historical research, competitive scan from various media to generate valuable consumer insights.
• Develop and maintain the Customer 360 Insights Group for crowd sourcing or voxpop research.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.