Total 1,173 Process Improvement Manager job vacancies in Johor Bahru

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in analysing patient feedback and workload trends as part of quality improvement and performance management in the call centres to ensure excellent customer service is delivered in a timely manner. You will be responsible for keeping call centre team members engaged and motivated through initiatives that will bring joy at work. You will also be required to participate in work groups to drive change in the call centre.

Requirements:

- Bachelor’s Degree with at least 8 years of relevant hands-on operational experience and 2 years of supervisory experience

- Possesses experience leading digital transformation and automation projects (including but not limited to Robotic Process Automation) in a call centre or in service industry

- Prior experience in healthcare industry will be an advantage

- Good project management skills

- Independent, strong team player who can multi-task in a dynamic and fast-paced environment

- Strong communication and interpersonal skills

The Project Manager oversees the planning and all project operations. He/She manages the progress of the project and ensures quality and timely delivery. The Project Manager will be required to travel to project sites. Good communication skills are needed to liaise with the various stakeholders.

Roles and responsibilities:-

~ Coordinate with relevant parties to manage progress of the project to make sure that the schedule is kept.

~ Lead team to manage project operations, schedule and specifications.

~ Manage operational cost to keep cost within the budget.

~ Manage site document filing and record keeping in accordance with International Organisation for Standardisation (ISO) standards.

~ Manage subcontractors’ activities to ensure compliance of contract requirements.

~ Monitor compliance of work with the workplace safety and health regulations.

~ Monitor quality of project delivery to make sure they meet project requirements and regulations.

~ Oversee the project team and subcontractors in delivery of project to meet completion date.

~ Provides leadership to the project management and construction team.

~ Submit weekly and monthly cash flow and project reports

Qualification:

Degree in Civil Engineering or related disciplines

Requirements:

- Min 8 to 10 years of experience in similar capacity with extensive knowledge in steel, glass and building envelopes.

- Must have the competency to manage and lead project team

- Able to support tendering activities

- Able to communicate effectively with good interpersonal skills.

- Salary will commensurate with qualification and experience.

SCAL is looking for a motivated individual to be part of the team to drive and coordinate programmes to support the growth and development of our SME members . The job includes implementing strategies to promote and foster greater awareness and advocacy of related subject programmes to the industry. Someone that is forward-looking and has the desire to iachieve desired outcomes and goals.

There are two positions available and depending on the individual’s suitability and experience, he/she could be designated as Manager/Assistant Manager or Programme Executive.

Job Responsibilities

Reporting to the Executive Director, the primary responsibilities of this role are:

- Participate in the development and implementation of programmes for SCAL's SME companies

- Work with and bring onboard member companies to participate in the programmes

- Collaborate with partners to enable projects, which includes planning, implementation and delivering targetsand outcome

- Help engender transformation, innovation and continuous improvement mindset

- Provide advisory services to members, and will involve in organising and designing survey vehicles such as focus groups, interviews to assess members engagement, ochange readiness or other issues

- Conduct statistical analysis on data collected, interpret findings and present insights that provide meaningful feedback for decision-making and action

Job Requirements

- Possess at least 3 to 6 years of relevant working experience driving or involved in transformation initiatives, change management or organisational development

- Experience in areas of strategic planning and membership outreach

- Have an established track record in implementing transformation projects.

- An idea generator, open to experimentation, and with a strong track record of translating ideas to implementation and results

- Excellent qualitative, quantitative, and problem-solving skills

- Demonstrated ability to manage complex work with tight timeline, and solutions-oriented with multi-tasking capabilities

- Excellent oral and written communication skills

- Proactive and possess the drive and resourcefulness to introduce and implement new ideas, processes and procedures

- A collaborative mindset with the ability to bring various parties together to achieve a win-win outcome

- Strong individual contributor who can lead and work with others in project teams

The role holder, reporting to the Financial Controller, is responsible for leading and managing the Finance Shared Services Accounts Payable (AP) team to deliver quality services and improve the overall efficiency of AP operations.

(Open to AP leader / assistant manager who has prior shared-service centre exposure!)

Key Responsibilities:

• Lead the establishment of a Finance Accounts Payable Shared Services Department in Singapore.
• Proactively manage and monitor the Group’s Accounts Payable (AP) function to drive accuracy and timeliness of all transactions.
• Key point of contact for the Group’s Procure-to-Payment process.
• Perform monthly Suppliers Statement of Accounts reconciliation and accruals.
• Support and collaborate with internal stakeholders in all areas of AP processes, with the objective of improving operational efficiency.
• Maintain and establish AP policies and procedures for easy guidance and implementation.
• Continuously structure, standardise and optimise financial processes and system to ensure optimum efficiency.
• Lead and motivate a new team to provide high quality services and stipulated turnaround time.

Others

• Assist in the implementation of new ERP system with primary focus on the Accounts Payable modules.
• Ad-hoc duties as assigned.

The Ideal Candidate Should Possess the Following:

Qualification and Experience

• Qualified ACCA / CA with at least 8 years’ experience in Finance and 3 years’ experience in a leadership role

Knowledge and Skills

• Strong knowledge of AP processes with experience in setting up AP shared services.
• Knowledge of Esker and Vendor Invoice Management.
• Strong collaboration mindset as this role requires working with many stakeholders in areas of improvement, compliance with SOPs, suppliers and rectifying payment issues.
• Excellent problem-solving skills and the ability to independently prioritize multiple tasks and bring projects to completion.
• Must be able to lead, motivate and develop the team members and be ready to cover any open positions.

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

We are looking for an experienced and ambitious Business Development Manager (Social Content) to join our team. As a Business Development Manager (Social Content), you will be responsible for increasing company revenue by developing new business opportunities.

Primary:

· Identifies, pursues (hunts) and bring in new business accounts.

· Identifies and develops new business opportunities for the new Social Media Content business.

· Able to work well in a team, by working directly with internal and external partners such as creative production, content creators, artistes, influencers.

· To stay relevant in our service offerings, have a finger on pulse on emerging Social Media content trends and platforms.

· Has good experience in creating and presenting pitch decks to potential clients, and closing deals independently.

· Ensures potential business opportunities are followed up closely in a timely manner.

· Bonus: Has existing good relationships with corporate clients.

Secondary:

· Manages key client relationships and works to build new ones.

· Builds and maintain good relationships with customers, suppliers, vendors, partners.

· Evaluates existing business accounts, with an eye towards building on what works and changing what doesn’t.

EDUCATION & EXPERIENCE

· Minimum Diploma in Business Management, Marketing or related field

· Minimum 5 years of sales experience in Social Media Content/ Agency

· Good financial and business acumen

· Good interpersonal skills and relationship management

· Good presentation pitch and communication skills

· Able to communicate clearly and concisely about our services to prospective clients, partners, vendors

· Familiarity with current Social Media trends and platforms

· Attention to details, fast learner; with enthusiasm and sincerity

*Please state your expected salary as part of the screening process.

Job Description: Project Manager

Job Summary:The Project Manager will oversee and coordinate various construction projects from conception to completion, ensuring they are completed on time, within budget, and according to specifications. This role requires strong leadership, excellent communication skills, and a thorough understanding of construction processes.

Key Responsibilities:

1. Develop and manage project timelines, budgets, and resources to ensure timely and cost-effective completion of projects.
2. Coordinate with architects, engineers, contractors, and subcontractors to ensure all project requirements are met.
3. Oversee the procurement of materials and equipment necessary for project execution.
4. Monitor project progress and address any issues or delays that may arise during construction.
5. Conduct regular site visits to inspect workmanship, safety standards, and adherence to project plans.
6. Maintain accurate project documentation, including progress reports, budgets, and change orders.
7. Communicate regularly with stakeholders to provide updates on project status and address any concerns.
8. Implement and enforce quality control measures to ensure project deliverables meet quality standards.
9. Manage project risks and implement mitigation strategies as necessary.
10. Ensure compliance with relevant building codes, regulations, and safety standards.

Job Requirements:

1. Singapore Citizen or Permanent Resident.
2. A recognised polytechnic diploma in Architecture, Building, or Civil/Structural Engineering.
3. Fresh graduate welcome
4. Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels.
5. Proficiency in project management software and Microsoft Office Suite.
6. Sound knowledge of construction processes, building codes, and regulations.
7. Ability to work under pressure and manage multiple projects simultaneously.
8. Strong problem-solving skills and attention to detail.

The Warehouse Hotel is a meticulously restored 37-room modern boutique hotel in Robertson Quay, part of the prestigious Design Hotels portfolio. Historically detailed architecture bridges heritage and the contemporary, with thoughtful hospitality at its core.

The Warehouse Hotel is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Reporting to the General Manager, the Operations Manager leads the hotel’s welcome and rooms operations while contributing to the overall achievement of business goals through superior customer & employee loyalty, profit leadership and continuous innovation. This role requires a business focused leader who ensures consistent top-notch service standard and guest satisfaction while leading a team.

You'll be in-charge of:

Management Duties

• Responsible for achieving profitability, high guest satisfaction and efficiency while maintaining standards set by the company.
• Plans, organise and directs all hotel services (not limited to front office, housekeeping, maintenance and security efficiently and effectively
• Collaborates closely with the General Manager to formulate the budget for his / her respective divisions and identify means to control expenses and generate revenue to achieve budgetary objectives.
• Collaborates closely with the F&B manager to ensure smooth operations in the absence of the General Manager.
• Prepares reports for management reporting
• Oversee the development and implementation of creative plans/programs that anticipate and exceed guest needs and interests.
• Oversee and approve respective division’s manpower planning and deployment according to business needs.
• Manages and attends to all guest inquiries, feedback and complements with promptness, courtesy and efficiently and that all service recovery matters are handled with tact and diplomacy.

Guest Service

• Ensures that all guests experience a warm hospitality experience.
• Initiative contact with guests to promote long term relationship that translate into business opportunities.
• To monitor and follow-up closely on all guest comments from all channels including and not limited to guest comment cards, TripAdvisor and other online channels.

Front Office

• Plan and oversee all front of house and guest service processes from the arrival of guests to their departure in order to ensure the delivery of top notch service
• Familiarize with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans.
• Awareness and close monitoring of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.

Housekeeping

• Oversees the housekeeping division
• Liaise and negotiate with Suppliers and Contractors for the best equipment, supplies and services which are cost effective and operationally viable for the operations and to initiate and authorise the contracting and purchasing of supplies, equipment and services.
• Oversee the building maintenance and cleaning activities in order to ensure safety, hygiene and comfort of the hotel guests and employees.

Maintenance, Security & Access

• Oversees the daily operations of the outsourced divisions (Security & IT) and ensure that the work performed conform to the specific standards
• o Supervise the security / IT requirements
• o Supervise building maintenance / repairs
• Oversees the policies and procedures to ensure the safety, security and welfare of the hotel guests and employees.
• Ensures proper log of all incidents pertaining to the hotel on daily basis for reporting with appropriate details and take necessary actions to avoid future recurrence.

Training

• Manage, motivate and develop the operations team in order to effectively achieve the objectives of the business unit.
• Developing training plans and appropriate materials (including hotel and industry related compliance curriculum,e.g. Innkeepers Act) to train the team to deliver consistent top-notch service standards.
• Responsible for ensuring that the sanitation and hygiene policy complies with the established standards and requirements / regulations and are adhered to at all times.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange for an interview.

Revolution Media Pte Ltd is looking for a Digital Media Sales Manager to provide energised synergy for our digital sales and print platforms. The ideal candidate will have experience with new media and enjoy staying up to date with its evolution, understands digital marketing strategy and excels in a fastpaced environment.

Responsibilities:

• Prepare and implement individual advertiser account strategy, including revenue goals.
• Regular meetings with editorial team to ensure alignment and success with shared goals.
• Prepare quarterly/annual sales planning meetings, working closely with the editorial team and key stakeholders.
• Be a primary negotiator for all digital business; review important sales proposals with internal stakeholders in advance to ensure client goals are achieved and consistent.
• Meet with clients and agency personnel to develop/strengthen business relationships; improve client retention.
• Manage multiple expense budgets related to digital projects.
• Work in partnership with the digital head and editorial team to achieve.shared and strategic goals.
• Ensure that all necessary sales presentations are comprehensive and available in advance.
• Maintain current and accurate revenue forecasts by account.
• This role will report to the Managing Director.

Qualifications:

• Bachelor’s degree/diploma in Business Administration, Marketing, Public Relations, or relevant fields.
• 2 - 4 years of working experience in a similar capacity in an advertising environment with a proven track record in over-achieving quota.
• Experience selling web solutions in a highly competitive environment is ideal.
• Advertising experience in the luxury segment will be an added advantage.
• The candidate will demonstrate a strategic and analytical sales approach with a focus on securing new business.

Job description:

1. Handling full set of accounts, carrying out the responsibilities of accounting duties such as data compilation, bookkeeping, quarterly GST submission, corporate tax computation including tax filing Form C/C-S, prepare monthly management accounts, yearly financial report, or assist in monthly/annual budgeting and planning process.

2. Performing basic office tasks, such as filing, data entry, processing mail, issuing invoices, collections etc. Carrying out the responsibilities of accounting duties such as accounts receivable, claims or other accounting/admin tasks.

3. Handle inventory including stocktaking and inventory reconciliation.

4. Assisting with product registration, tenders, audits, fact checks, and resolving discrepancies.

5. Undertake special assignments and perform any ad-hoc task assigned by Finance Manager.

Requirements:

a. Minimum Diploma in any field

b. Familiar with MS Excel and have knowledge & experience in using Accounting Software will be advantageous.

c. Good math skills and the ability to spot numerical errors

d. Positive attitude, meticulous and someone with initiative

e. Hardworking, fast learner and able to work independently.

Ready to spread the word about our exceptional guest experiences? We’re searching for a Assistant Marketing Manager ready to be part of the team to tell our clients about our awesome products.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Support the development and execution of marketing, communication and advertising campaign across online and offline channels to drive leads and revenue.
• Collaborate with inter and external stakeholders to ensure smooth campaign implementation.
• Responsible for influencer marketing outreach, social media content and community management of Company's social media accounts.
• Engage with online communities and respond to comments and messages.
• Maintain and source for partnership opportunities with third parties.

What we need from you:

• Diploma/Degree in Marketing with at least 3 years of experience in a similar capacity.
• Analytical and meticulous with an eye for details.
• A strong team player who is able to lead high impact cross functional teams.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work.

So, join us and you’ll become part of our ever-growing global family.

Holiday Inn Singapore Atrium partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the hospitality industry. Careers switchers are also welcome.

Responsibilities

• Establish working relationships with key clients and stakeholders and become a trusted advisor who will understand their requirements and challenges
• Manage client's IT and business satisfaction in the delivery of IT services and ensure profit objectives are met
• Provide leadership to business development teams in identifying new business opportunities and manage end-to-end sales cycle, particularly in growing existing business in the account
• Engage with principal, partners, and suppliers in sales activities on IT products and services of the Company
• Ensure sales targets are achieved and maintain good customer rapport
• Monitor market conditions and recommend pricing and market strategy
• Investigate customer's complaints on quality, delivery, service etc and provide corrective measures
• Present, negotiate and prepare contracts, quotations, etc

Requirements

• Minimum a Diploma in IT or equivalent
• 1 year of working experience preferably in IT sales or business development role
• Possess strong initiative, people networking and creativity skills
• Proven sales track record
• Disciplined and driven to develop sales account plans and upkeep sales forecast & hygiene
• Established relationship with enterprise customers will be a bonus

Overview:

• Develop a business strategy to ensure growth of overseas and local healthcare professional (Nurse, AHP, Doctor) placement in Singapore
• Meet team recruitment matrix and ensure smooth operation and achieve service deliverables.
• Expand business partnership with overseas partners to ensure consistent supply of relevant talents recommendation

Responsibilities:

• Develop and implement strategic recruitment plans and initiatives to meet the nursing / AHP needs of clients.
• Manage and lead a team of recruiters and provide guidance, support, and coaching to ensure high-performance levels.
• Establish and maintain relationships with clients to understand their recruitment needs, business objectives, and industry trends.
• Conduct market research to identify potential candidate sources, and industry-specific events.
• Utilize various recruitment methods, such as direct sourcing, networking, and advertising, to attract qualified candidates.
• Ensure compliance with relevant employment laws, regulations, and company policies throughout the recruitment process.
• Maintain accurate and up-to-date records of candidate interactions, job postings, and recruitment activities in the company's applicant tracking system.
• Analyze recruitment metrics and generate reports to evaluate the effectiveness of recruitment strategies, identify areas for improvement, and make data-driven recommendation

Requirements:

• Proven experience in nursing (healthcare) recruitment
• Demonstrate ability to work in a fast-paced recruitment environment
• Familiar with the relevant employment laws, regulations, and policies throughout the recruitment process.
• Willing to travel as needed for recruitment events and/or job fairs
• Resourcefulness and drive to achieve individual and team targets (daily activities)
• Good communication and interpersonal skills
• Strong team player

Job Purpose

Researching and developing new menu items, products and processes, and operational procedures. With the focus to optimize ease of execution including cost control.

Job Responsibilities

• Monitor new market trends and competition

• Identify potential new products for R&D with Managing Director and/or Operations Director.

• Work closely with Operations, Purchasing, Brand Marketing for annual new products go-to-market plan.

• Provide technical expertise for products in development, new or improvement of existing

• Ensure food safety and regulatory requirements specific to the menu development.

• Complete accurate food costing of ingredients for the products developed.

• Work along-side multiple departments with all aspects of product roll-out including marketing, creative, training and materials

• Monitor Product Performance

• Conduct Product audits as and when required.

Job Requirements

• Degree/Diploma in Culinary or its equivalent

• At least 7 years work experience in the F&B industry

• Must have basic knowledge of food product recipes, food processing, thorough knowledge of food safety standards

• Basic culinary knowledge related to equipment and technical skills

• Passion for food

• Systematic and process driven

• Ability to work well with people at all levels

• A hands-on and result-oriented person

• Able to work well under pressure and tight deadlines

• Good knowledge of Excel, Word and PowerPoint

Join us as in Holiday Inn Singapore Atrium as a Assistant Meetings & Meetings Manager, you'll have ambition, talent and obviously, some key skills, because of this vital role, we are looking for someone who can,

Your day to day

• Maximize all conference and banquet opportunities to achieve the optimum departmental revenue.
• Adopt proactive measures to fill function space capacity and maximize space and revenue.
• Conduct site inspections and tour familiarizations.
• Assist in the co-ordination of conference sales/promotional events and activities.
• Client facing and customer service expertise, including effective and professional oral and written communication, as well as confident interpersonal interaction.
• Monitor local competitors and compare their operation with his/her operation.
• Solicits business and follow up on referrals and potential sales leads.
• Establish leads and conversion of potential opportunities.

What We Need From You

• Bachelor's degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field, with 3 years' related experience.
• Demonstrates the ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and guest centric.

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to Belong. Find out more by clicking Apply Now

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Holiday Inn Singapore Atrium partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the hospitality industry. Careers switchers are also welcome.

Job Description

• To assist the Front Office Manager in directing and supervising the activities of the sections of the Front Office.
• To ensure that guests are attended to with promptness, courtesy and efficiency and that guests’ complaints are handled with tact and diplomacy.
• To oversee the various sections within the Front Office Department to ensure optimum results.
• To oversee the FO operations in the absence of the FOM.
• To prepare management reports relating to room occupancy, reservations pattern, sales statistics, analysis of guest mix, sale production and other reports.

Job Requirements

• At least 2 years of prior experience in similar capacity
• Positive work attitude and team player.
• Good communication and public relations skills.
• Must be able to perform rotating shifts