Total 4,735 Planning Manager job vacancies in Customer Service category in The United States of America

Analyze environment and propose the strategy per activity

· Define the strategy for his activities and assist the affiliates to build their budget, consolidate the figures at AMPO level

· Define the offers, product range, price policy, norms, marketing tools in collaboration with car care business line and affiliates

· Assist the SFS Development Manager to analyze the environment and market in order to identify opportunities and threats

· Ensure the collaboration with the Lubricants Team to optimize wash and Lub sales with a global vision of retail and standalone

· Manage the regional wash and car care suppliers contract in conjunction with regional purchasing, TGP and the global car care business line and optimize Cost Of Goods, supply chain and operational procedures for production and delivery to affiliates

Support affiliates on operations and strategy implementation

· Define a target margin level for product categories and follow its evolution and consolidate it at the APMO level

· Assess the relevance of SFS assumptions in the network investment files and validate the implementation of the concepts

· Run post- investment analysis for each new SFS concept (bays / wash) in collaboration with NMRL and affiliates teams

· Ensure the implementation of the basics checklists and guidelines for bays and wash (HSE, operations, maintenance, controls)

· Define and ensure implementation of lub and Car Care product (CCP) planograms

· Implement international and local partnerships

· Negotiate with the affiliates the contracts with the suppliers for each CCP lines of products

· Support the affiliates to elaborate their annual promotional planning and follow up the results

· Gather the best practices of the affiliates and share them at the region level regularly

· Elaborate training contents and share his expertise, in collaboration with HR APMO

· Manage the existing wash business in Singapore

Ensure and analyze performance follow-up

· Organize quarterly SFS Business review with the Retail Manager and SFS team (KPI, prices policy, performances, action plan…)

· Analyze and benchmark SFS performance of his activities, recommend action plans

· Organize with Lubs team the follow up of CCP sales and growth with a global vision of the zone

· Monitor the achievement of the objectives

Monitor with regional customer service team (Tuas) and Lubs pricing team affiliates’ car care sales orders and optimize Singapore Hub stock flows

Requirement

· Commercial MBA / Business School graduate. Minimum 6-year experience in Lubricants or Retail.

· International cultural adjustment ability

· Autonomous, open-minded, analysis capacities, rigorous, system and customers-oriented.

· Fluent in English is mandatory

· Good knowledge of Company procedures, standards and norms.

Responsibilities

• Assist the Front Office Manager in oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level
• Responsible for daily supervision, train and inspect the performance of the assigned team to ensure a high level of guest satisfaction
• Conduct daily briefing on VIP's arrivals, functions/events and the latest happenings/trends
• Maintain immaculate grooming standards of all the staff
• Handle staff scheduling, performance as well any disciplinary matters
• Provide supervisory guidance and takes a hands-on approach to a team of service staff and be fully accountable to all guest's feedback via the One stop service call centre and digital concierge concept
• Attend meetings, custodian of all guests' feedback and provide timely resolution to meet the desired service standards

Requirements

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Hotel Management
• at least 5 years' relevant working experience in a similar role
• Excellent command of English, both spoken and written
• Excellent interpersonal skills, ability to interact with perople of all levels
• Good analysis and problem-solving skills
• Leadership skills along with the ability to motivate a team of staff

As an inclusive employer we work hard to be flexible, we are happy to create opportunities for flexible working to attract and retain talent which reflects the diversity of the communities we serve. Please feel free to contact the Recruiting Manager to see what this could look like for you in practice. We have a supportive and welcoming team which includes the Paediatric Ward Manager team, Paediatric Matrons, Paediatric Practice Educators, and a dedicated Paediatric Workforce Lead. Together they will ensure you receive the support you require throughout the recruitment process as well as overseeing your training and induction requirements to enable you to carry out your role. At UHCW we have a real focus on training and development. With the support of our dedicated team of in-house Paediatric Practice Educators, all our staff are encouraged to attain the skills and knowledge required to deliver first class care. For further details please see the attached job description.

Become a Care Manager (Level 3) with Active Prospects!
Location: Covering Redhill, Surrey
Salary: £36,907 per annum
Speciality: Learning Disability (LD) & Autism

Do you want to work for an award-winning company? Active Prospects have been accredited as one the UKs’ Best Workplaces 2023 by Great Places to Work UK! Our award-winning training and development team won Trainer of the year (2022) at the Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new registered service manager to support one of our services in Redhill.

You will need to have a passion for empowering people to lead an aspiring life. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh this.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

This role includes attending monthly management meetings in Reigate, being part of an on-call rota and actively participating in ongoing learning and development.

In return for your dedicated service you can expect a competitive rate of pay of £16 current salary per hour, enhanced maternity, paternity and adoption pay, Employee Assistance Programme (EAP) with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

You can support people to lead aspiring Lives, as little or as much as you are able to. If you are interested please get in touch to find out about our brilliant opportunities which are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

(Please note: all offers are subject to satisfactory completion of our pre-employment compliance standards).

Proud member of the Disability Confident employer scheme

KEY RESULT AREASSubject Matter Expertise for the UHL Car Park Management.Production, ownership, and implementation of the Car Park Management Policy including regular updates. Work alongside the Travelwise Manager in the role for SME and implementation partner in the delivery of the UHL Car Park Management Policy and the Travel Action Plan across the UHL Estate. Promote the concept and development of the Car Park management System throughout the UHL, through Implementation and ongoing via internal platforms. Be part of the Travelwise Managers focus and working groups built of singular or across multi functions to utilise peer group and wider expertise to support solutions. Lead where appropriate SME skills lead such as CPMS. Act as UHL SME for Car Park Management as a key member of the Car Park Strategy Group (CPSG). Supporting awareness of the Travel Action Plan, and external influences such as the LCC requirements when considering Car Parking Strategy across the UHL. Report via the CPSG the pre agreed CPMS reports to enable short medium- and long-term decisions to be made as well as the incubator for improvements and feedback. Provide ongoing governance, review, and audit of delivery against the CPMS. Establish mutual working with the Travelwise Manager in delivery of the Car Park Management Policy including regular review of all things Car Park Management System reporting wise. Utilise all reports from CPMS to support Financial, Governance and Real Estate needs from Reconciliation of Permit costs to Car Park lease requirements. Develop and implement the needs of patients and visitors needs and requirements of the Car Park Management Policy and the CPMS. Utilise the Travelwise Manager and the wider community and networks to develop bespoke needs for the UHL, its colleagues, patients, and visitors

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Customer Services Operations Manager
Location: Hybrid
- West BromwichSalary circa £40,000 per annum plus benefits

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society – and as one of our Customer Service Operation Managers you’ll ensure that we continue to deliver this incredibly important work to our client and end users.

You’ll oversee a team of 7-10 home-based Team Managers with overall responsibility for up to 250 home-based Customer Services Advisors. Using your previous people management and leadership skills, you will lead and manage the team to ensure that the requirements of the contract are met, this will include monitoring the performance of KPIs, efficiency, effectiveness, contractual SLAs and Service outcomes. You’ll be the first point of contact for the client around the day-to-day operational performance.

In return we offer the opportunity to be a part of our special people-driven culture
- where our diverse and caring workforce support not just each other but the wider community that relies on our services.
The role itself is predominantly home based and all IT equipment will be provided.

What you need to do the role
First and foremost, you’ll need to have excellent people management & leaderships skills, ideally gained in a customer service or call centre environment. You’ll naturally have the ability to lead and work as part of a team, supporting your colleagues and promoting an excellent team spirit and ensure that the workplace is inclusive, engaging and fulfilling for all our people.

Customer and commercially focused, you’ll be a performance driven with a desire to deliver excellent customer service. Ideally you will have previous experience in managing/leading a large remote team, but moreover you should have excellent communication skills and be fully comfortable working on Microsoft Office and other software.


What we offer

-
Competitive salary

-
An autonomous and supportive culture



-
The chance to make a positive difference to public sector services

-
A company passionate about diversity and inclusion



We have a mandate to deliver brilliantly. If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

Proud member of the Disability Confident employer scheme

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop.

For more information about Children's Services, please visit our Education, Children and Families page and our WSCC Health and Social Care section of our website.

About the Job

Early Help ensures that children and families receive accessible and co-ordinated support when they need it. This support ranges across a continuum from early identification and preventative approaches through to more targeted help where families are experiencing more complex or multiple difficulties. At every level support is designed to address and reduce the problems or challenges and prevent them getting worse.

As a Team Manager, you will be expected to lead, supervise and provide oversight of a team that provides direct intervention to young people and families through targeted support.There is an expectation for you to be flexible and be able to lead any of the three teams dependent on business need.

You will play a key role in the Early Help leadership team in bringing your knowledge and expertise into the development of services. You will be responsible for ensuring policies and practice are adhered to through a number of quality assurance processes. You will work alongside peers across the directorate to work collaboratively to ensure the needs of children are met.

Experience and Skills

Key Skills:

• Ability to anticipate problems, plan solutions and make pragmatic decisions which will have a wider service impact, particularly in relation to providing a varied service, resource issues, partnership building (internally or externally) and the day-to-day management of the team.
• Excellent interpersonal and communication skills and successfully convince others of the need to take a specific course of action with a child first approach.
• Effective people and performance management skills
• Able to manage self, is self-aware and understands impact of work on self and others and responds constructively to situations.
• Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines and outcomes without supervision.
• Analytically minded with the ability to judge, analyse and interpret varied and highly complex situations to produce strategies over the long term

Qualifications and/or experience:

• Post graduate professional qualification relevant either to management or to a professional service specialism (e.g. Social Work, Health, Early Education and Childcare, Community Development, Family Support); or equivalent level of significant experience demonstrating comprehensive application of the above levels of knowledge in a relevant setting.
• Relevant chartered status of a professional body or equivalent high-level experience of involved practices.
• Advanced theoretical knowledge of systems, procedures and policies in specialist areas e.g. child protection, data protection, relevant law, national guidance, risk management, health and safety, safeguarding, evidence-based practice of what works within family support.
• Valid and full driving licence and access to a vehicle/ability to travel around the county independently.

Reward and benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive

Further information

To apply, please follow the links below to upload your CV and cover letter. In your cover letter outline your motivations for applying and explain how you meet the key skills listed in full and the experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV.

This post is subject to an enhanced DBS check, 5 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

For information regarding your eligibility to apply for this role under our Disability, Veteran's or WSCC Care Leaver's Guaranteed Interview Scheme, this can be found on our application help page.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for a Assistant Housekeeping Manager to join our team

As a Assistant Housekeeping Manager, we rely on you to:

• Assist Executive Housekeeper in directing and maintaining housekeeping department
• Supervise the team in the maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Enjoys problem solving with a can-do attitude
• Is a friendly, helpful and trustworthy leader
• Has strong interpersonal skills
• Must be detail-focused and guest-oriented

If you are the right person, what are you waiting for? Click the APPLY button now!

Job Title: Leisure Centre Manager

Location: Richmond Villages Witney, Coral Springs Way, Witney, OX28 5DG

Salary range: £34,000 per annum - Paid breaks

Contract: Permanent

Shift Pattern: Full time, 40 hours per week across 5 out of 7 days. Shifts are across Spa opening times of 08:00-20:00 and include some weekends





We make health happen

Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

It's important that our teams have outstanding leaders - inspirational managers that empower and motivate their team to meet the needs of all our residents. We're looking for a full time Spa Manager to relaunch the Spa to residents and external members focusing on increasing revenue streams, improving customer satisfaction through engagement/team retention and direction plus attention to detail and improved activities and treatments in the spa area.



You'll help us make health happen by:

Exceeding member expectations on a day-to-day basis, whilst ensuring the Wellness Spa areas and activities are promoted and run effectively. You will provide excellent customer service whilst ensuring that all communications both internally and externally are managed efficiently and effectively. Recruit, train, appraise, develop and manage all Wellness Spa Staff, whilst actively promoting all aspects of the Spa.

Effectively control and manage the Wellness Spa budgets ensuring financial and performance targets are met. You will maintain company standards throughout the Wellness Spa ensuring all staff understand and adhere to the Richmond Village values, you will continually look for ways to improve the quality of the service provided and the efficiency of the Spa. You will strive to maximise sales opportunities for the success of the Village by promoting and advertising the Wellness Spa to both the local community and Village residents.



Key Skills / Qualifications needed for this role:

Spa management experience to include statutory and compliance, great attention to detail, leadership and productivity of a fitness and treatments team, P&L knowledge, cost control and customer satisfaction of different user types - Experience of local spa marketing would be an advantage. The successful applicant will have at least 2 years management experience or experience of leading a team, along with a background working within the Spa industry.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bespoke healthcare cover that provides medical insurance for you and your family.
• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Dental insurance scheme that can also be extended to cover family members.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Village of the year - Financial reward if your home is awarded "Village of the year"
• Free meal on every shift
• 28 days holiday (inc. bank holidays) - Flexible holiday - Buy or sell some of your annual leave entitlement.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Become an Assistant Service Manager with Active Prospects!


Location: Valley Drive, Brighton (service name Valley Drive)
Salary: £28,636.0 (£14.65 per hour)
Service Type: Supported Living, one site of 4 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care & forensic support)

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Assistant Service Manager for our brilliant new service in Brighton which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.



What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:



all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

Become a Care Manager with Active Prospects!

Location: Earlswood, Surrey
Salary: Level 5 banding £ 44,140.00
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care, and forensic support).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Care Manager for our brilliant service in Redhill which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

We are looking for someone who has robust experience in this area as the role sits within our higher level 4 management banding. You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

About the Company Davidson Technology are currently partnering with Federal Government organisation working on digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. We are seeking a EL1 Manager, Enterprise Operations Centre for a for a 12-month contact with the option of a 12-month extension. This role is based in the Brisbane CBD with hybrid working arrangements. You must be an Australian Citizen to apply for this position. About the Role In your new role, will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
Manager and report on Service Level Agreements (SLAs) with
... Click here to view more detail / apply for Manager, Enterprise Operations Centre

Our client a Information Technology company is looking to hire Workplace Support Manager

Job Responsibilities:

• Act as the dedicated single point of contact on Workplace Support services;
•  Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
• Review special Service Request that warrant special attention or require further follow-up, if any;
• Review and allocate manpower/ resources at field level;
• Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
•  Organize regular meeting for services performance review;
• Formulate the due diligence, transition, implementation and risk mitigation plan;
• Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
• Coordinate service support resources when specific skills are needed;
• Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer; 
• Ensure premium services quality and immediate problem resolution; and
• Manage ongoing operations and support issue.
  
  

 

• Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
•  ITIL certified
• Proven experience in infrastructure technology management
• Proficiencies in project management and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus

Customer Success Manager ? SaaS


Tech/Accounting Industry
Global market leading product
Salary between $70-80K plus super
This is an exciting time for this locally based tech start up looking to expand their team due to significant company growth. This product is an internationally recognised SaaS solution which is a market leader in the performance cycles.

This opportunity is the perfect transition for someone with an accounting degree, experience in private and public practice with some experience in Big 4, that has decided they would like to pivot from a traditional accounting firm to the tech space, whilst still using their accounting expertise.

Having a solid understanding of how an accounting practice works is essential for this role.
  
About the role:
You will guide and educate current clients on the options available with this tailored product. You will be the first port of call for new leads and referrals and convert ... Click here to view more detail / apply for Customer Success Manager ? SaaS