Total 25 job vacancies by Peninsula Excelsior Singapore, A Wyndham Hotel

Reservations Executive / Assistant Reservations Manager

We are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of all reservations, handling inquiries and bookings in a timing basis, displaying excellent phone and customer service skills, provide training and coaching to the Reservations Agents.

Duties and Responsibilities:

• Manage daily operations of the Reservations Department
• Creating and updating room reservations via the PMS
• Ensure accurate and timely entry of reservation data into the system.
• Ensure all Reservations Agents promote upselling to maximise hotel revenues.
• Managing special requests and room allocations.
• Resolve any booking issues or discrepancies in a professional way.
• Provide training in all aspects of reservations operations to the subordinates to ensure a high degree of accuracy in reservations and guest satisfaction.
• Manage group bookings from Sales, follow up and follow through with the Sales Manager to ensure for smooth operations
• Perform any other duties as assigned by the superior

Requirements:

• Diploma in Hospitality/Tourism or equivalent
• Minimal 3 years of relevant experience in a similar capacity
• Strong interpersonal & communication skills (verbal and written)
• Highly responsible & reliable

Only shortlisted candidates will be notified.

As a Building and Security Manager, you are expected to :

• Provide professional property and safety management for the Hotel and Shopping Complexes
• Supervise, manage and control a group of Security personnel within the guidelines to create and preserve an environment where the employees, guests and property are safe and well-protected.
• Liaise with operations departments in matters related to allegations of loss, theft and injuries, to carry out investigation upon occurrence of incidents.
• Provide training to the Security personnel in ensuring high standard of proficiency in staff performance
• Implement and review workplace safety and health policies
• Keep abreast of updated regulations, laws and technologies

Requirements :

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Protective Services & Management or equivalent.
• Possess valid Fire Safety Manager certificate and is a registered Fire and Safety Manager with SCDF
• With track records as building and security manager in hotel industry, excellent knowledge of security protocols and procedures, Excellent leadership and communication skills.
• At least 5 years of working experience in managing the security and safety of the hotel and shopping complexes, and car park facilities
• Preferably Managers specializing in Securitive and Protective Services.
• Applicants have experience worked under the Managing agent of a building complex and hotel. Those with knowledge of MCST functions and Strata Title Act will be at an added advantage

Job Description & Requirements

You will be reporting to the GM, responsible to manage all F&B day-to-day operations within budget guidelines. Maximize sales & revenue through customer satisfaction and employee engagement.

Responsibilities :

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Lead, training and motivating staff. Emphasis on life-long learning and teamwork within and across departments
• emphasize and comply with all food, health and safety regulations
• Ensure all food outlets are managed well by the respective team members.
• Reinforce with all outlet managers a flexible work force arrangement on multi-skilling and multi-tasking to ensure maximization of resource allocation.
• Analyze daily revenue and monitor upselling strategies and recommend innovative promotions to achieve profit.
• Create and execute marketing strategies, promotions, events to attract and retain patrons to optimize revenue and profits.
• Perform tasks that are assigned by the immediate superior

Requirements :

• Minimum a Diploma, Advance Diploma in F&B Services Management/Hospitality Management or equivalent
• At least with 5 years relevant experience in the hospitality field
• Strong communication and leadership skills
• Working knowledge of various computer software programs such as MS Office, POS.
• Posses a certificate of FSMS will be an added advantage
• Results oriented and service-mindset

Only Singaporeans may apply

We regret that only short listed candidates will be notified.

Responsibilities

• Assist the Front Office Manager in oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level
• Responsible for daily supervision, train and inspect the performance of the assigned team to ensure a high level of guest satisfaction
• Conduct daily briefing on VIP's arrivals, functions/events and the latest happenings/trends
• Maintain immaculate grooming standards of all the staff
• Handle staff scheduling, performance as well any disciplinary matters
• Provide supervisory guidance and takes a hands-on approach to a team of service staff and be fully accountable to all guest's feedback via the One stop service call centre and digital concierge concept
• Attend meetings, custodian of all guests' feedback and provide timely resolution to meet the desired service standards

Requirements

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Hotel Management
• at least 5 years' relevant working experience in a similar role
• Excellent command of English, both spoken and written
• Excellent interpersonal skills, ability to interact with perople of all levels
• Good analysis and problem-solving skills
• Leadership skills along with the ability to motivate a team of staff

We are looking for a highly-experienced and creative Executive Chef to be part of our team. You will plan and create new menus, set culinary directions in collaboration with the management, train and give directions to all kitchen staff, maintain food quality, manage inventory and food costs within budget.

Responsibilities:

• Plan and create new recipes and design overall menus

• Supervise the kitchen team to run the kitchen at a high quality whilst maintaining acceptable food cost

• Track, record, and maintain inventory stock including foods and kitchen supplies

• Schedule and coordinate the kitchen team members to ensure manpower cost are within budget

• Establish controls to minimise food waste

• Ensure high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times

• Provide training to all the kitchen staff to improve their knowledge regarding all aspects of the kitchen

• Work closely with the management, attend F&B meetings for event planning, menu and costing reviews etc.

• Perform other duties as assigned by the Management

Requirements:

• Minimum 5 years of relevant experience in managing kitchens in a hotel

• Candidate must possess at least a Diploma in Food Preparation and Culinary Arts

• Familiar with Food & Beverage trends, meticulous with a flair for menu creation

• Strong leadership skills and a team player with good interpersonal skills

• Proficient in Microsoft Office

• Possess a valid food hygiene cert

• Possess a Statement of Attainment / Certificate of FSMS

• Able to multitask and work efficiently under pressure

You are expected to maximize all streams of revenue in achieving targeted occupancies and average room rates.

Responsibilities:

• Establish lead generation & acquire new accounts to achieve revenue goals based on market segmentation and budget

• Plan sales activities and set sales priorities to achieve the revenue goals for all segments

• Maximizing the use of resources to penetrate new accounts to achieve new business goals

• Develop ongoing relationships with the clients to ensure business continuity

• Ensure timely communication with the Sales team to achieve group and event revenue goals

• To carry out other duties as and when assigned by the Management

Pre-requirements:

• At least Diploma in business administration, marketing or a related field is required

• Minimum 3 years' relevant working experience in the hotel industry

• Must be proactive, self-motivated, business oriented with excellent communication and interpersonal skills

• Team player & Leadership quality

As a Building and Security Manager, you are expected to :

• Provide professional property and safety management for the Hotel and Shopping Complexes
• Supervise, manage and control a group of Security personnel within the guidelines to create and preserve an environment where the employees, guests and property are safe and well-protected.
• Liaise with operations departments in matters related to allegations of loss, theft and injuries, to carry out investigation upon occurrence of incidents.
• Provide training to the Security personnel in ensuring high standard of proficiency in staff performance
• Implement and review workplace safety and health policies
• Keep abreast of updated regulations, laws and technologies

Requirements :

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Protective Services & Management or equivalent.
• Possess valid Fire Safety Manager certificate and is a registered Fire and Safety Manager with SCDF
• With track records as building and security manager in hotel industry, excellent knowledge of security protocols and procedures, Excellent leadership and communication skills.
• At least 5 years of working experience in managing the security and safety of the hotel and shopping complexes, and car park facilities
• Preferably Managers specializing in Securitive and Protective Services.
• Applicants have experience worked under the Managing agent of a building complex and hotel. Those with knowledge of MCST functions and Strata Title Act will be at an added advantage

Responsibilities

• Assist the Front Office Manager in oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level
• Responsible for daily supervision, train and inspect the performance of the assigned team to ensure a high level of guest satisfaction
• Conduct daily briefing on VIP's arrivals, functions/events and the latest happenings/trends
• Maintain immaculate grooming standards of all the staff
• Handle staff scheduling, performance as well any disciplinary matters
• Provide supervisory guidance and takes a hands-on approach to a team of service staff and be fully accountable to all guest's feedback via the One stop service call centre and digital concierge concept
• Attend meetings, custodian of all guests' feedback and provide timely resolution to meet the desired service standards

Requirements

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Hotel Management
• at least 5 years' relevant working experience in a similar role
• Excellent command of English, both spoken and written
• Excellent interpersonal skills, ability to interact with perople of all levels
• Good analysis and problem-solving skills
• Leadership skills along with the ability to motivate a team of staff

Reservations Executive / Assistant Reservations Manager

We are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of all reservations, handling inquiries and bookings in a timing basis, displaying excellent phone and customer service skills, provide training and coaching to the Reservations Agents.

Duties and Responsibilities:

• Manage daily operations of the Reservations Department
• Creating and updating room reservations via the PMS
• Ensure accurate and timely entry of reservation data into the system.
• Ensure all Reservations Agents promote upselling to maximise hotel revenues.
• Managing special requests and room allocations.
• Resolve any booking issues or discrepancies in a professional way.
• Provide training in all aspects of reservations operations to the subordinates to ensure a high degree of accuracy in reservations and guest satisfaction.
• Manage group bookings from Sales, follow up and follow through with the Sales Manager to ensure for smooth operations
• Perform any other duties as assigned by the superior

Requirements:

• Diploma in Hospitality/Tourism or equivalent
• Minimal 3 years of relevant experience in a similar capacity
• Strong interpersonal & communication skills (verbal and written)
• Highly responsible & reliable

Only shortlisted candidates will be notified.

Job Description & Requirements

You will be reporting to the GM, responsible to manage all F&B day-to-day operations within budget guidelines. Maximize sales & revenue through customer satisfaction and employee engagement.

Responsibilities :

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Lead, training and motivating staff. Emphasis on life-long learning and teamwork within and across departments
• emphasize and comply with all food, health and safety regulations
• Ensure all food outlets are managed well by the respective team members.
• Reinforce with all outlet managers a flexible work force arrangement on multi-skilling and multi-tasking to ensure maximization of resource allocation.
• Analyze daily revenue and monitor upselling strategies and recommend innovative promotions to achieve profit.
• Create and execute marketing strategies, promotions, events to attract and retain patrons to optimize revenue and profits.
• Perform tasks that are assigned by the immediate superior

Requirements :

• Minimum a Diploma, Advance Diploma in F&B Services Management/Hospitality Management or equivalent
• At least with 5 years relevant experience in the hospitality field
• Strong communication and leadership skills
• Working knowledge of various computer software programs such as MS Office, POS.
• Posses a certificate of FSMS will be an added advantage
• Results oriented and service-mindset

Only Singaporeans may apply

We regret that only short listed candidates will be notified.

Job Description & Requirements

To implement Revenue Management strategies to optimize and maximise the Hotel’s revenue

Responsibilities

• Manage rates, room inventory, distribution channels and market segmentation

• Oversee revenue management, develop and provide strategic direction in support of critical revenue cycle initiatives and goals.

• Monitor competitors and market to develop rate and market-mix strategies

• Conduct daily pick-up analysis, make appropriate changes to address any issues or trends after review with the management

• Provide a weekly dynamic forecast of expected results, variances and budget comparisons.

• Manage and oversee strategy for all 3rd party distribution. Evaluate performance of all the distribution

partners and the contracted rates, eg. OTA, FIT, corporate, consortia etc.

Requirements:

• Bachelor’s Degree in Hospitality / Tourism / business or equivalent

• Minimum 5 years related working experience in the Hospitality Industry with Reservations and Revenue background at the managerial level.

• Excellent communication and presentation skills.

• Have good knowledge on all room rates / packages and promotions

• Proficiency in MS Office applications and Opera system.

• Good knowledge of commercial contracts, legal and pricing

• Highly analytical and commercial minded.

• Highly organized, detail oriented, able to handle multiple complex projects simultaneously

• Strong leadership and problem solving skills

Job Responsibilities

• Assist in setting of table & taking of food orders
• Assist to operate Point of Sales (POS) systems when managing orders

Job Requirements

• 1 yr of experience working in Hotel / in F&B industry
• Good interpersonal skills
• Able to react and respond to customer needs promptly
• Able to work on weekends or public holiday

Job Description

Assist in cutting of fruits and vegetables

Preparation of daily mis-en-place and ingredients

Inspect and clean food preparation areas, to ensure safe and sanitary food-handling practices

Ensure kitchen is neat, free of clutter and clean

Assist as food runner in kitchen

Requirements

Able to work on weekends and/or public holidays

Able to stand for long hours

Relevant experience as a Kitchen helper

Job Responsibilities

Handle internal & external guest enquiries over the phone tactfully and in a courteous way

Ensure calls are transferred to the correct parties

Responsible for efficient transferring of internal and external calls using the switchboard

Familiar with fire and emergency procedures

Communicate requirements by internal or external stakeholders to the correct department

Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding & others

Requirements

Strong communication and customer service oriented

Problem-solving skills and ability to handle challenging situations

Relevant experience as a Telephone Operator in hotel

Job Description

• Reporting and supporting the Executive Chef and the team in ensuring the efficient preparation for all aspects in the kitchen
• Assist in manage and handle all purchase requests, market list order and recipe costing
• Assist the Executive Chef in the elaboration of menus, recipe card and plating guides.
• Be responsible for the food production following the flow from start and get delivered to the table; be in control of the step-by-step preparation to ensure highest food quality are met
• Adhere to all the standards of food presentation, production, and portioning controls. Be hand on in the timely pre-preparation before rush hours as well as for the next day "Mise en place" requirement
• Complies and ensures food hygiene policies are strictly adhered. Maintain a high standard of cleanliness and sanitation in and around all culinary work areas.
• Provide accurate recipes with appropriate training to the junior staff/cooks enabling them to deliver consistent food product.
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Prepare efficient daily work list and train the cooks to produce mise en place with sense of priority and time management
• Be willing to undertake additional duties and responsibilities of work outside the normal daily routine but within the overall job scope of this position
• Maintain high standards of grooming for oneself and subordinates ensuring good customer relations are mainteained at all times.

Requirements:

• To qualify for the position, candidates must possesses with Culinary Diploma or Cerficate
• Minimum five years managerial experience in a 4 star hotel. Candidate should possess a comprehensive culinary background in Western Cuisine (an added advantage). Well-developed a set of skills in terms of being able to cope in a large, diverse kitchen environment
• Good knowledge on basic accounting and calculation of food costs
• Excellent logistical, culinary and leadership stills
• Willing and able to work shift work, including split shit arrangement