Total 991 Information Analyst job vacancies in Customer Service category in The United States of America

Join us as a Customer Service & Operations Analyst (9 Months)

At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We’re looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.

• Are you ready to make a difference in every interaction, and help our customers take control of their finances?
• You’ll develop great communication and interpersonal skills, and those skills will open doors to endless career possibilities
• If you want to become a problem solver, help customers find the right solutions and enjoy a real sense of accomplishment, apply now
• This role will be offered for a period of nine months offering a salary of £25800 to £26200 pro-rata

What you'll do

You’ll bring your passion for helping others to every interaction to deliver brilliant banking experiences for our Cushon customers.

Day to day, you’ll be:

• Supporting customers over the phone and via telephone and e-mail
• Providing a fast and friendly response to a range of customer queries
• Maintaining and updating customer records

The skills you'll need

You’ll need a can-do attitude and a genuine passion for helping others to thrive in our Cushon customer service team.

You’ll also need:

• Good interpersonal skills
• Attention to detail
• The ability to multitask
• Strong time management
• To be comfortable using MS Word and Excel
• The ability to work on your own, but as a team too

And it would be helpful (but not essential) to have:

• Knowledge of the ISA and pensions market
• Experience using Zendesk for ticket handling

Company Profile

Julian Grey’s client is a Singapore based solution provider for high quality IT security products to value add to their MNC clients & channel partners and has been in the market for 25 years. With a team of more than 200 highly experienced professionals, the company is looking for individuals who are passionate about the IT security industry to join their rapidly expanding team.

Job Responsibilities

• Maintain, troubleshoot, and upgrade various systems.
• Ensure seamless operations through effective coordination with external vendors.
• Optimize and configure systems for peak performance.
• Spearhead the deployment and management of innovative systems.
• Conduct training sessions for analysts on system functionalities.

The Ideal Candidate

• A minimum of 2 years of experience in a Security Operations Center (SOC) role, focusing on SIEMs and case management tools.
• Knowledge of SOC standard operating procedures.
• SANS 400 certification is an advantage.
• Expertise in SIEMs parsers setup and scripting.
• Proficient in handling, analyzing, and interpreting log and network packet data, including formats like SNARE, CEF, PCAP, and Netflow.
• Strong foundation in internet protocols (TCP/IP), routing protocols, and basic networking.
• Experienced in administration across Unix/Linux/Windows platforms, including virtualization, storage, and network security.
• Understanding of security threats and mitigation strategies.
• Capable of analytical thinking for problem-solving and troubleshooting.
• Efficient in time management and organizational tasks.
• Effective communication skills, both written and verbal.
• Preferable: Training in system management related to SIEMs, Breach Detection Systems, and Network Forensic Systems.

Follow us for more updates, interview tips!

https://www.instagram.com/juliangreygroup/

https://www.linkedin.com/company/juliangreygroup/

https://www.facebook.com/juliangreygroup/

Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei

Reg No. R22110928

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Work Location: Novena

Work Hour:

Monday to Thursday 8.30am to 6.00pm

Friday : 8.30am to 5.30pm

Responsibilities:

•Provide technical support and maintenance of IT infrastructure.

•Monitor system performance, troubleshoot, and resolve IT issues.

•Implement system upgrades and enhancements.

Requirements:

•At least 6 years of experience in IT support and infrastructure maintenance.

•Good communication, project management, strong analytical, problem-solving skills

22C1322

R23115755

Senior Devops Engg - Docker Kubernetes - Openshift Technologies

Acumentis provides decision certainty. Certainty to our clients on the unique services and advice we provide across all property classes, across Australia. Certainty to our staff that their personal and career development is valued and prioritised. Certainty to our investors, as Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange. About Us Acumentis prides itself and hold ourselves to the standard of our guiding principles and we ask our new team members to do the same. We lead ourselves and Never Quit. We hold ourselves accountable and Walk the Talk. We support the internal team, liaise directly with external stakeholders and Support Our People and Clients. We act in a fair and reasonable way and Embrace Equality of Opportunity. We take pride in developing our people into highly skilled and well-regarded professionals by providing mentoring and development pathways across all property types and sectors. About the Role We are seeking an enthusiastic and motivated team player who…

Click here to view more detail / apply for IT Service Desk Analyst | Brisbane

#S-DNI #LI-DNI 2 – 3 years of relevant Desktop Support experience Sound technical knowledge of Microsoft Desktop hardware and both standard and customised (in-house) software. Sound configuration and troubleshooting skills with mobile devices specifically with Android and Apple. Sound analytical and problem solving skills. Good time management and communication skills. Ability to manage multiple requests and problems at once and prioritise issues. Strong customer service focus. Sound knowledge of the organisation's Standard Operating Environment (SOE).

Click here to view more detail / apply for Desktop Support Analyst (00008480)

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?

We are looking for an enthusiastic and team-oriented Billing Support Analyst to join the APAC Billing Support team in Singapore. You will be engaging with a talented and fast-moving group of sales representatives and other internal stakeholders daily in support of the order-to-cash cycle for all of our business lines. Beyond effectively resolving and escalating issues, you will also be the face of LinkedIn to our customers and are entrusted to delight them and add value through your interactions.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Responsibilities:

• Provide exceptional billing and invoicing support to LinkedIn customers and internal requesters leveraging email, chat support and occasionally, virtual calls.
• Work within a queue-support model, prioritizing and resolving time-sensitive issues with a high degree of precision and accountability.
• Ensure deliverables are met as per defined KPI performance targets such as case productivity, time in queue, customer satisfaction scores and quality of customer experience.
• Process amendments on customer accounts, contracts and invoices in a timely and accurate manner, in compliance with internal processes.
• Handle complex and urgent issues timely and sensitively, escalating issues with urgency as needed and collaborating with management to drive to resolution.
• Drive and coordinate issue resolution working with cross-functional partners such as accounts receivables, account management teams, tax, legal and other internal stakeholders in APAC and globally.
• Collaborate with global Billing Support teams across different regions and time zones.
• Demonstrate good analytical, problem-solving and communication skills.
• Perform additional duties as required

Qualifications

Basic Qualifications:

• 1+ years of experience in billing support or order management in a B2B environment
• 1+ years of experience in customer-facing roles
• Business fluency in English and at least one of the following languages: Japanese, Mandarin, or Korean

Preferred Qualifications:

• Business fluency in English and TWO of the following languages: Japanese, Mandarin, or Korean
• Experience in online customer service, communicating via email, chat and virtual calls
• Experience working in CRM: Oracle, Salesforce, Microsoft Dynamics
• Experience working in information technology companies and SaaS
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Suggested Skills:

• Order Management
• Customer Service
• Investigation
• Communication
• Time management

Job Title: IT System/Business Analyst- Oracle CC&B (Customer Care & Billing)

Duration: 24 months

Key Responsibilities:

System/Application Design Review:

Review system/application design specifications to ensure alignment with project objectives.

Technical Assessment:

Conduct thorough technical reviews and assessments to identify potential issues and areas for improvement.

Script and Module Development:

Collaborate with the Authority’s appointed contractor(s) to develop ad-hoc scripts and modules as per Service Request requirements.

Test Facilitation:

Facilitate and support System Integration Test (SIT) and User Acceptance Test (UAT) processes to ensure system functionality and user satisfaction.

Audit Support:

Assist in facilitating and supporting audits conducted by the Authority’s appointed auditor(s) on the system.

Source Code Review:

Understand and review source codes from vendor(s) for deployment, ensuring adherence to best practices and standards.

Technical and Project Management Support:

Provide technical and project management support, including managing daily operations, continuous system review for improvement, and ensuring contractor compliance with Authority’s requirements.

IT Application System Management:

Manage, maintain, and test IT application systems to ensure efficient operation and functionality.

Stakeholder Collaboration:

Collaborate with business stakeholders, external parties, ICT providers, and government agencies for system operational and maintenance works, as well as for new initiatives/enhancements.

Advisory Role:

Provide advisory support and guidance to team members on the development of IT solutions to meet business and Authority’s needs.

Documentation and Progress Monitoring:

Manage and maintain IT process documentation, track technical documentation, and monitor project progress.

Audit Coordination:

Coordinate and facilitate audit reviews conducted by parties authorized by the Authority.

Project Deliverables Review:

Review project deliverables (e.g., monthly project reports, test plans, test reports, application design/code) to ensure completeness for acceptance.

IT Operation Support:

Provide IT operation support for both on-premises and cloud operations.

Compliance Management:

Ensure project delivery compliance with relevant policies and guidelines, and identify and close any compliance gaps.

Qualifications:

At least 3 years of experience as an IT System/Business Analyst.

Strong knowledge of Software Development Life Cycle (SDLC) methodologies.

Proficiency in requirement gathering, analysis, business process mapping, and preparing business requirement specifications.

At least 3 years of experience in Oracle CC&B (Customer Care & Billing) software development/architecture or equivalent experience in the Oracle technical stack.

Experience in Azure Cloud platform.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Master of Business Administration

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

This job role requires key attention to detail, good understanding of collateral management concepts like type of collateral requirements like initial and variation margins, Listed Derivatives product understanding (Rates, CDS, Futures and Options), CCPs break investigation, Nostro breaks investigations and provide resolutions in a timely manner.it also involved good understanding of tools like excel and outlook.

About the team: 

The primary function of the team is to perform and ensure timely covering of collateral requirements with exchanges/clearing houses per deadline and accurately recording those in internal system for exchange traded derivative. It also involved passing on the collateral requirements to client and ensuring the settlement with end client of the broker. Broker in this is the clients that FIS supports.

What you will be doing:

• Manage the delivery of the daily collateral management activities as per the Service Level Agreements (SLAs)

  • Ensure daily collateral requirement with clearing houses and exchange met on time using the payments systems and ensure that these gets processed without any issues.

  • Ensure the end client collateral figures are agreed on time and settled on time as per the respective currency cut offs.

  • Recording the daily collateral moves in respective back office systems like GMI.

  • Ensure daily reporting are submitted on timely basis to internal and external stakeholder on various aspects like outstanding margin calls/disputed margin calls/ rolled over call for client, daily exchange/broker movements.

  • Lead and participate in projects with regards to systemic upgrades, regulatory change, client mandated change.

  • Identify, resolve and escalate issues in a timely manner in order to meet the required service standards

• Change Management/process improvements 

  • Proactively identify areas for performance and control improvements

  • Understand the changes/amendments required in existing process functions or static for Reconciliations due to new client onboarding, market or broker changes or brokers onboarded, test the changes and ensure their implementation without any issues.

  • Articulate business cases to management/change/IT to execute and deliver on suggested improvements 

• Client Service

  • Build strong relationships with all client stakeholders, end clients, client representatives, finance teams. 

  • Co-ordinate with different teams like reconciliation, clearing and static for timely response and resolution of all queries.

  • Ensure accuracy and clarity in all deliverables to client stakeholders. 

• Risk Management

  • Monitor controls and checks associated with tasks in SOPs. Document these change in timely manner.

  • Constantly analyse all activities to close potential risks, gaps and implement preventative/detective controls

  • Ensure timely escalations in the event of a risk incident or whenever management attention is needed on a potential issue.

What you will need:

• Minimum of 2, 5, 8+ years of work experience in in Futures/Options & OTC collateral management/ bilateral collateral management process.

• Good understanding of systems like GMI, FBOS.

• Good knowledge of Clearing Houses like ASX, LCH, EUREX, ICE Clear, CME, HKEX, SGX etc.

• Good understanding of the trade life cycle, collateral management, upstream dependencies and how it impacts processes downstream around reconciliations so that complex queries can be addressed accurately and in a timely manner.

• Good understanding of exchange traded derivatives like rates, CDS, Futures and options concepts like initial margins, variation margins, options premium etc.

• High attention to detail and quality of outputs delivered

• Analytical and can solve problems quickly and innovatively

• Dynamic outlook, with the ability to adapt and change plans on the fly

• Delivery focused; results driven

• Excellent communication and time management

Qualifications

• MBA Degree or equivalent

Competencies

• Skill in project management, organization, communications, analytical and people skills

• Skill in leading, supervising and managing effectively under pressure

• Ability to be comfortable interacting and maintain positive working relationship with other stakeholders

• Ability to analyze business needs and determine related information services support

• Ability to manage activities and problem areas

• Ability to delegate tasks to qualified subordinates as appropriate

• Ability to lead, direct and manage effectively

• Ability to operate independently

• Ability to exhibit solid decision-making and problem-solving skills

• Ability to communicate effectively verbally and in writing

• Ability to build strategic roadmap for the function and further expansion of scope of functions

• Ability to contribute towards budget saving automation ideas

• Ability to meet conflicting priorities by ensuring effective prioritization and meeting the business demands

Added bonus if you have:

• Experience dealing with large financial services clients.

• Experience in Cash & Nostro Reconciliations for ETD & OTC Derivatives

• Experience in Trade Clearing & Lifecycle process for ETD & OTC Derivatives

• Knowledge of Front to Back Trade & Cash Settlement flows

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan

• Best-in-class career mobility options across the globe

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Description:Milestone IT is a premier recruitment agency specializing in connecting top talent with leading companies across various industries. We are currently partnered with a prominent retail chain, recognized globally for its innovative approach and commitment to excellence. Our client is seeking a talented Business Analyst to join their Service Delivery Team and play a key role in enhancing the delivery of IT services to meet the evolving needs of their customers. Position Overview:As a Business Analyst within the Service Delivery Team, you will work closely with stakeholders to understand business requirements, identify opportunities for improvement, and drive initiatives to enhance service delivery processes and systems. You will leverage your analytical skills and business acumen to bridge the gap between business objectives and technical solutions, ultimately contributing to the success of our client's IT service operations. Key Responsibilities:- Collaborate with stakeholders to gather and analyze business requirements related to IT service delivery.- Conduct stakeholder interviews,…

Click here to view more detail / apply for Service Now Business Analyst

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL BRING:

• Must have skills/tools/experience – Experience/knowledge with Data transmission (transmission protocols FTP, FTP/SSL, FTP/SSH, HTTPS)

• , Windows Server Administration, and Customer & technical support experience.

• Nice to have skills/tools/experience - Moveit experience and Mainframe Datasets are a plus. Ability to work in a rotating schedule and able to work with minimum supervision.

• At least 4 years of relevant work experience

• Must be willing to work on a hybrid setup (2-3 times a week onsite). Office location is at Ecoplaza Bldg, Makati City (located near Magallanes MRT Stations, EDSA)

• Must be willing to work on a night shift (9:00pm to 6:00am) and weekdays off. We operate 24x7

• College undergraduates or associate degree holders with relevant work experiences are welcome to apply

• Experience in MoveIT tool or other similar file transfer tools

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

• Knowledge in ITIL Service Management process

WHAT YOU WILL BE DOING:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Knowledge of MOVEit system and transmission protocols FTP, FTP/SSL, FTP/SSH, HTTPS. Problem Solving and programming skills are beneficial, VB scripting. Attention to Detail, Design and following standards to facilitate large system operation.

• Experience with high volume batch transmission systems is beneficial.

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

What success looks like in this role: Act as a single point of contact to provide 1st level IT support.Respond to and resolve customer requests or incidents providing fast and efficient, customer service.Perform standard diagnostics to initiate the problem management workflow process.Strive for a high level of first-contact resolution.#LI-KC1You will be successful in this role if you have:Australian Citizen is required.Baseline, NV1 or NV2 Clearance is required.Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.Demonstrated experience in supporting Microsoft Windows 10 and Office 365.Understanding of Active Directory and administration processes.Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications.A keen interest in developing a career in IT (essential)Unisys has been awarded an exciting new opportunity to support a large Federal Government department. Please click on the "Apply Now" button below to submit your application to be part of our Winning Culture.Unisys is an equal opportunity employer and fosters an inclusive culture…

Click here to view more detail / apply for Service Desk Analyst

· Minimum of 1+ years of experience in supporting or developing application.

· Should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude.

· Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

· Understand concepts of IT Production environment and deployment process

· Possesses strong analytical, logical and problem solving skills

Responsibilities:

· Provide technical support and maintenance of IT infrastructure.

· Monitor system performance, troubleshoot, and resolve IT issues.

· Implement system upgrades and enhancements.

Requirements:

· At least 6 years of experience in IT support and infrastructure maintenance.

· Good communication, project management, strong analytical, problem-solving skills.

Job Description:

a. Skill to Manage Physical and Virtual Servers in a large environment typically 600+ Servers.

b. Server Hardware troubleshootingc. Knowledge of ITIL Preferred.

d. Experience in handling Servers across multiple OS flavors.

e. Experience on configuration and troubleshooting of Windows Clusters

f. Experience on troubleshooting DHCP and DNS Services.

g. Knowledge of networking fundamentals.h. Experience in tracking server activity, performing upgrades of software, addressing technical problems.

i. Good Documentation Skills preferred.

j. Knowledge of configuration and troubleshooting of Hardware RAID.

EXp : 2- 4 yrs

Work from Mumbai vikhroli location only 

24* 7 Shift