Total 53 HR Associate job vacancies in Customer Service category in The United States of America

Please see attached Job description and Person specification for more detailed information of what the role will require and what is expected

In order to ensure you are able to deliver the best possible patient care, while enjoying a challenging role you will be supported daily by an experienced team of band 5 and 6 nurses. Additionally you will undertake specialist Respiratory care training enabling you to delver care only a select few nurses in the trust can.

. To assist and perform routine nursing tasks related to patient care, such as routine BP checks, ECG, suture and clip removal, BMI and lifestyle advice, as directed and agreed with line manager, registered general nurses and GPs. To support patients to improve and maintain their mental, physical, behavioural health and wellbeing by using behaviour change interventions, such as undertaking health checks (physical and mental), smoking cessation services. To support the RGN with the holistic assessment and planning of wound care plans for patients with chronic and acute wounds. To implement agreed wound care plans, following local and national evidence-based guidelines, inclusive of the treatment of minor traumatic wounds within own level of competency. To recognise any deterioration of wounds or infection and arrange early review with PN/GP or specialist as required. Carry out Chronic Disease Management annual reviews delegated by the Practice Nurse or senior colleague. Support the Practice Nurse with the management of patients with long-term conditions/chronic diseases, using a holistic patient centred approach. Assist in and perform routine tasks related to patient care as directed by the Practice Nurse GP or other member of the Primary HealthCare Team. Be able to undertake baseline observations and identify signs of improvement, report any deteriorations or concerns, e.g. pulse, blood pressure, respirations, oxygen saturations, peak flow, spirometry, blood glucose levels, ECG, assessing nutrition and hydration, participate in screening programmes and Annual Reviews for example in patients with Learning Disabilities . Perform cervical smear screening on completion of additional training as guidance RCN Position Statement on Registered Nursing Associates (RNAs) training in cervical sample taking. Administer medications as prescribed and in accordance with NMC standards e.g. via nebuliser or injections using sub-cutaneous or intramuscular route under Patient Specific Directions. Following agreed protocols with referral to Practice Nurse or GPs as appropriate assist in the assessment, planning, development implementation and evaluation of programmes to promote health and well-being and prevent adverse effects on health and well-being. Deliver opportunistic health promotion using opportunities such as new patient medicals and NHS health checks. Document consultations accurately and appropriately, according to NMC guideline Ensure awareness of statuary and local clinical adult and children safeguarding protection procedures, including systems of referral. Ability to recognise signs and symptoms of abuse/neglect. Ensure infection prevention and control guidelines are maintained. To be responsible for providing the appropriate nursing evidenced based care of an allocated group of patients. Be an accountable professional who is responsible for their actions, working in line with NMC standards of proficiency. Recognise and work within the limits of their competency. To work as part of multidisciplinary team using resources efficiently. To deliver quality care to patients and to work effectively within the nursing team. To be competent in carrying out a variety of clinical procedures.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: Key Responsibilities: Act as the senior leader for the Care Group, stationed at a specified acute site, and deputise for the Care Group Director. Spearhead the operational leadership within the Care Group, focusing on managing daily site operational pressures and leading the strategic direction to ensure effective, efficient service delivery. Be accountable for the Care Group's operational performance, ensuring the achievement of key performance indicators. Manage a significant budget for a specified group of services within the Care Group, with budget responsibilities ranging from £20m to £150m. Represent the Care Group in both internal and relevant external meetings, taking a lead role in advocacy and strategic discussions. The Ideal Candidate: Demonstrates a strong background in operational leadership within the healthcare sector, preferably with experience in acute care settings. Exhibits exceptional leadership qualities, with the ability to inspire and direct a diverse team towards achieving excellence in service delivery. Possesses a keen understanding of healthcare operations, with a proven track record of managing significant budgets and improving operational performance. Is adept at strategic planning, with the capability to act as a forward-thinking leader, guiding the Care Group through both current challenges and future developments. Holds excellent communication and interpersonal skills, capable of effectively deputising for the Care Group Director and representing the Care Group across various platforms. This is an opportunity to play a crucial role in shaping the future of healthcare delivery in Devon, contributing to the wellbeing of our community through effective leadership and operational excellence. If you are looking for a challenging yet rewarding senior leadership role within the NHS and possess the drive, experience, and passion to make a significant impact, we would love to hear from you. Working Pattern: Monday to Friday, up to 37.5 hours per week. The post holder will also participate in the designated on-call rota. Interview Date: Week of 3rd June 2024 For further information please contact: Karen Donaldson, Care Group Director, Medicine on karen.donaldson6@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

MAIN DUTIES AND RESPONSIBILITIES Principal Duties: Work as part of the multidisciplinary team participating in procedures and duties in accordance with agreed standards relevant to role Participate in the assessment process of care needs and implementation of programmes of holistic care within set standards Ensure privacy and dignity is maintained Support the promotion of health and wellbeing of clients Undertake clinical interventions as delegated by a registered nurse or senior team member Maintain close liaison with the senior team member, who is responsible for the workload Maintain clear and comprehensive, signed and contemporaneous records both written and electronic in accordance with NMC Guidance for record keeping and CNWL Policy Assist with clerical and administrative duties as required Work in co-operation and partnership with all other professionals and agencies involved in care of the patient Aware of and act upon, where necessary, the procedures in place to protect vulnerable individuals Take responsibility within own competencies for supporting all aspects of infection prevention and control Undertake such duties as may be reasonably required from time to time, as are consistent with the responsibility and scale of the post Work collaboratively with the team to meet the needs of patients with specified long term conditions by providing quality evidence based care Assist with stock control and equipment checking (all clinical areas and emergency bags) Clinical Duties: The post holder will be expected to undertake the following (training will be given): Respond to medical emergencies and general alarms Administer medication as agreed within areas of competence and under the direction of a qualified nurse and act as second signatory as required Wound care Vital observations and diagnostics e.g. blood pressure, pulse, SATs, blood glucose monitoring ECG recording Venepuncture Assist with minor surgery Near patient testing e.g. INR monitoring Health promotion advice Secondary health screening Assisting with sexual health prevention, screening and treatment clinics Providing additional support for patients with specific needs, e.g. the disabled and the elderly Assist with the activities of daily living and development of care plans for prisoners with physical and mental health needs. Professional: Attend regular ELS updates Work as part of a multidisciplinary team Prioritise work load and have a flexible and adaptive approach Participate meaningfully in supervision and appraisal Attend relevant mandatory training and development in order to maintain and develop own skills and knowledge Participate in e-learning to update skills and knowledge Attend staff meetings and other meetings as required Ensure confidentiality is maintained at all times when working with patient information Be familiar with all aspects of communication, verbal, non-verbal, written and electronic in order to be effective Maintain effective communication with other team members and other agencies Develop skills in communicating with patients who have barriers to understanding such as language, those with sensory impairment, confusion and aggression Provide information regarding the care you are delivering Develop listening skills and ensure empathy when caring for patients who are terminally ill Liaise/refer to other team members/GP in a timely manner in relation to a patients needs Act as an ambassador for the organisation by demonstrating a high level of professionalism through excellent communication and interpersonal skills Custodial: Have an understanding of the Criminal Justice System and Prison Service objectives and principals To ensure that all staff have an awareness and are compliant with all Prison Policies and Procedures. To ensure compliance all security requirements including personal responsibility for issued keys Respond to any situation or circumstance that might indicate a threat to security of the establishment and complete relevant security/incident documentation Contribute toward effective risk assessment and management procedures Use breakaway techniques, as required Resist any pressures or inducements, informing Security/Head of Healthcare of any related incidents. Personal Responsibility (Organisational Expectations): In order to fulfil the job responsibilities and the environment in which these responsibilities are carried out the job holder is required to: Maintain the highest standards of care and service, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole. Be aware of and follow at all times the relevant National and Local code of practice in relation to their role and function. If you are in a post that requires registration with a professional body you are required to maintain that registration with the appropriate professional body. Protect the confidentiality of personal information that you hold unless to do so would put any one at risk of significant harm. Keep accurate and professional records and information about staff, patients and clinical care, using the document based and computer based systems in operation in the Trust. Work in accordance with local policies and procedures and the statutory frameworks which govern confidentiality and data protection, information-sharing and disclosure. Take reasonable care of Health and Safety at work for you, your team and others; ensure compliance with health and safety standards and legislation; attend all relevant Health and Safety mandatory training. Take responsibility for attending and participating in all mandatory & essential training to ensure the safe and efficient functioning of the trust and/or safety and wellbeing of other staff and the patients you provide services for. Participate in the appraisal process on a minimum of an annual basis in accordance with the Personal Development Review Policy to explore and identify development needs to ensure that you are able to fulfil your job role and meet all objectives set through the process. Be familiar with and comply with, trust policies for infection control and hand hygiene in order to reduce the spread of healthcare-associated infections. This will include a requirement to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections, including correct uniform and dress code policy, the use of personal protective equipment policy, safe procedures for using aseptic techniques, and safe disposal of sharps. Safeguard and promote the welfare of children and vulnerable adults by being aware of and working in accordance with statutory guidance and local policies and procedures and attending training to a level required to ensure that you are competent to fulfill your responsibilities. Not discriminate against patients or staff and to adhere to equal opportunities and human rights legislation; acting in ways that support equality, value diversity and respect human rights Abide by locally agreed policies and procedures and ensure you familiarize themselves with such policies which can be found on the trust intranet our preferred method of communication. Staff who cannot access the intranet should contact their line manager. Job Description Status: This job description is indicative only and the role will be reviewed at least annually as part of the Personal Development Review process to take account of changing needs /development of the service To meet the evolving needs of the organisation you may also be required to provide cover in other areas following appropriate discussion Organisational Commitment: Central & North West London NHS Foundation Trust is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well-being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported. Our commitment as an employer & in accordance with the NHS constitution is to provide you with: Clear roles and responsibilities and a rewarding job so that you can make a difference to patients, their families and carers and communities. Personal development, access to appropriate training for your job and line management support to succeed. Support and opportunities to maintain your health, well-being and safety and an environment free from harassment, bullying or violence. A good working environment with flexible working opportunities, consistent with the needs of patients and with the way that people live their lives. Fair treatment that is free from discrimination. Opportunities to engage in decisions that affect you and the services you provide, individually, through representative organizations and through local partnership working arrangements. Opportunities to enable you to be empowered to put forward ways to deliver better and safer services for patients and their families. (Reference NHS Constitution January 2009)

To practice according to the NMC Code for standards of proficiency for registered nursing associates. Provide patient centered care, whilst maintaining privacy and dignity at all times. Work alongside the registered nurse to undertake, deliver and monitor patient care, whilst managing own workload. Be responsible for their own actions and decision making, prioritise and escalate as required. To participate in patient education and health promotion/ Recognise situations where emotional and spiritual support are required and offer appropriate intervention, referring to the multidisciplinary team as needed e.g. psychosocial key worker etc. Demonstrate excellent communication at all times when undertaking handover and in all documentation. To recognise and work within the limits of their scope of proficiency. Identify any risk to safety and escalate any concerns as appropriate.

Further information can be found in the job description and person specification. If your are interested and you would like an informal discussion please contact Chlinder Jandu on cjandu@nhs.net tel 07342059957 who can arrange a chat with Sheila Roberts, Director of Delivery

To exercise accountability as set out in the NMC Code of Professional Conduct. Work within NHCFT policies, procedures and guidelines to ensure high clinical standards. To contribute to all nursing care, providing care for people including those with complex needs. Working as a member of the nursing team under the direction of the Registered Nurse to provide and monitor care. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

To ensure that the Divisions activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust. Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services. To ensure the delivery of excellent, patient focused and cost-effective services which are responsive to the needs of patients, carers and General Practitioners and are in line with the Trusts strategic direction and service plans. To set and review standards of inpatient and outpatient-based services continuously, in line with the national performance targets, local contractual requirements, activity and financial targets. To play an active role within the Divisions Management Team, participating in the full range of the Divisions affairs. Deal with and respond where appropriate to all complaints and PALS concerns in accordance with Trust policy, ensuring that any necessary remedial action is taken. To ensure the efficient organisation of services, co-ordinating Consultant and junior doctors leave in order to support the delivery of 18 week and access targets. Support the Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda To compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales. To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required. To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues. As a member of the Divisions Management Team, ensure that the Division meets performance targets. To identify and lead change management and redesign projects to achieve access targets. To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to. To provide regular reports to the Division Team relating to activity, identifying adverse variances and monitoring activity trends. To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required. To monitor achievements of quality standards, particularly performance targets and support initiatives to maximise throughput and minimise delayed discharges. To prepare monthly performance monitoring reports for the Divisions Management Team and to prepare more detailed quarterly analysis of performance trends. To prepare Business Cases for service developments for submission both internally and externally as required. To act as the Divisions link for both internal and external IT developments, in particular to support the development of the Electronic Patient Record. To support the Division in planning and scheduling for capital developments. To deputise for the other Service Managers in periods of absence. Workforce and Education Create a culture which fosters staff involvement, a progressive attitude to work life issues, is free from harassment and bullying and respects the dignity and diversity of all staff. Be responsible for the recruitment, management and development of all non[1]medical staff in area of responsibility, and enable them to deliver a high quality service and fulfil their individual potential. To undertake staff appraisal for non-medical staff, setting objectives and identifying training and development needs in accordance with the Trust Performance Management Guidance. To conduct return to work interviews for any periods of sickness and to monitor and manage sickness absence within area of responsibility. To take appropriate action with issues of staff discipline, grievance, poor performance and sickness within area of responsibility, in accordance with the Trusts procedures.

The post will evolve as we develop our services but you will be required to undertake the following duties in practice, patient's homes, care homes, and in the community: To undertake all duties in line with the training and instruction provided by the Practice Nurse and General Practitioners in Practice Assistance at clinics ensuring patient care by chaperoning and assisting patients to dress and undress. Conduct weight and height measurements, test and record blood pressure and blood sugar levels, pulse rate and temperature. Treatment room duties in line with competency e.g. Suture/clip removal, Basic wound care, ECG. Phlebotomy, Urinalysis, Venepuncture and the taking and preparing of pathology samples. Undertake ECG and Spirometry testing. Undertake simple dressing procedures following practice guidelines and using aseptic technique Assist with the provision of health checks Support immunisation programmes Provide healthy lifestyle advice regarding diet/exercise/smoking Assist in minor surgery procedures, implant insertions/removals, coils using aseptic technique To ensure adequate clinical stock levels and maintain an effective stock management system. Ensure adequate infection control procedures in treatment and consulting rooms. To maintain accurate patient records and enter onto the computer using agreed Read Codes Ability to understand when to seek advice and refer patient to other health professionals. To continue with professional development. Participate in meetings and projects within the PCN. Provide continuing care to patients across the practice population. Monitoring of long-term conditions and well-being of service users including escalation of interventions when necessary Administering of Medication, where necessary, in accordance within regulatory guidelines for Nursing Associates Be able to perform cardio-pulmonary resuscitation according to current UK guidelines. Ensure infection control guidelines are maintained. Communicate effectively with other members of the primary health care team and patients. Preserve confidentiality. Empathise with, and support people to improve and maintain their mental and physical health and wellbeing Pro-actively prevent and protect against disease and ill health Act in the best interests of service users, carers, families and communities cared for Recognise and work within the limits of your competence Participate in Quality Improvement activities Be responsible for own actions Act professionally at all times. Any other duties considered relevant to the post.

- Perform clinical observations and point of care procedures, including catheterisation, wound care, clinical observations, phlebotomy, ECG recording and more. - Holistically assess patients and develop care plans. - Work closely with colleagues from the Virtual Ward and UWACs teams to discuss and implement gold standard care. - Write and maintain comprehensive and accurate medical records. - Form part of a broad MDT and play a key part in daily ward rounds. Core hours The service is a 7-day service, operating from 0800-2000 every day. Shifts will be allocated within these times. Working pattern Full time, 37.5 hours per week Benefits - Access to NHS pension scheme - Access to further education and training with employer support through the Cambridgeshire training hub. - 27 days Annual leave, plus bank holidays (or in lieu) and a FREE day of leave for your birthday. - Access to the Bluelight card scheme - Family friendly employer

The Associate Chief Nurse/Associate AHP works in partnership with the Associate Medical Director and Associate Director of Planned & Unplanned Care Group. The three roles have operational accountability for the workforce, service delivery, clinical quality and safety and financial control, and the implementation of the corporate objectives and Trusts strategy within the division. Together as a team the post holders will be responsible for defining care group objectives to meet corporate goals and ensuring that quality standards are met, and performance addressed where this is not the case. The Associate Chief Nurse/Associate AHP is specifically accountable for the delivery and performance of the nursing / therapy staff within the care group. Ensuring compliance with standards of care and treatment meet the requirements of Care Quality Commission standards. The Associate Chief Nurse/ Associate AHP also has lead responsibility for clinical governance in the care group. This includes infection control, risk management and the management of serious incidents and complaints, ensuring that action plans are completed and that the care groups learnfrom such events. The Associate Chief Nurse/Associate AHP has a clinical leadership role in relation to nursing / AHP staff within the care groups, creating an environment which promotes and supports highstandards of clinical and professional practice, resulting in high quality patient care. FULL JOB DESCRIPTION ATTACHED.

MAIN DUTIES AND RESPONSIBILITIES Principal Duties: Work as part of the multidisciplinary team participating in procedures and duties in accordance with agreed standards relevant to role Participate in the assessment process of care needs and implementation of programmes of holistic care within set standards Ensure privacy and dignity is maintained Support the promotion of health and wellbeing of clients Undertake clinical interventions as delegated by a registered nurse or senior team member Maintain close liaison with the senior team member, who is responsible for the workload Maintain clear and comprehensive, signed and contemporaneous records both written and electronic in accordance with NMC Guidance for record keeping and CNWL Policy Assist with clerical and administrative duties as required Work in co-operation and partnership with all other professionals and agencies involved in care of the patient Aware of and act upon, where necessary, the procedures in place to protect vulnerable individuals Take responsibility within own competencies for supporting all aspects of infection prevention and control Undertake such duties as may be reasonably required from time to time, as are consistent with the responsibility and scale of the post Work collaboratively with the team to meet the needs of patients with specified long term conditions by providing quality evidence based care Assist with stock control and equipment checking (all clinical areas and emergency bags) Clinical Duties: The post holder will be expected to undertake the following (training will be given): Respond to medical emergencies and general alarms Administer medication as agreed within areas of competence and under the direction of a qualified nurse and act as second signatory as required Wound care Vital observations and diagnostics e.g. blood pressure, pulse, SATs, blood glucose monitoring ECG recording Venepuncture Assist with minor surgery Near patient testing e.g. INR monitoring Health promotion advice Secondary health screening Assisting with sexual health prevention, screening and treatment clinics Providing additional support for patients with specific needs, e.g. the disabled and the elderly Assist with the activities of daily living and development of care plans for prisoners with physical and mental health needs. Professional: Attend regular ELS updates Work as part of a multidisciplinary team Prioritise work load and have a flexible and adaptive approach Participate meaningfully in supervision and appraisal Attend relevant mandatory training and development in order to maintain and develop own skills and knowledge Participate in e-learning to update skills and knowledge Attend staff meetings and other meetings as required Ensure confidentiality is maintained at all times when working with patient information Be familiar with all aspects of communication, verbal, non-verbal, written and electronic in order to be effective Maintain effective communication with other team members and other agencies Develop skills in communicating with patients who have barriers to understanding such as language, those with sensory impairment, confusion and aggression Provide information regarding the care you are delivering Develop listening skills and ensure empathy when caring for patients who are terminally ill Liaise/refer to other team members/GP in a timely manner in relation to a patients needs Act as an ambassador for the organisation by demonstrating a high level of professionalism through excellent communication and interpersonal skills Custodial: Have an understanding of the Criminal Justice System and Prison Service objectives and principals To ensure that all staff have an awareness and are compliant with all Prison Policies and Procedures. To ensure compliance all security requirements including personal responsibility for issued keys Respond to any situation or circumstance that might indicate a threat to security of the establishment and complete relevant security/incident documentation Contribute toward effective risk assessment and management procedures Use breakaway techniques, as required Resist any pressures or inducements, informing Security/Head of Healthcare of any related incidents. Personal Responsibility (Organisational Expectations): In order to fulfil the job responsibilities and the environment in which these responsibilities are carried out the job holder is required to: Maintain the highest standards of care and service, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole. Be aware of and follow at all times the relevant National and Local code of practice in relation to their role and function. If you are in a post that requires registration with a professional body you are required to maintain that registration with the appropriate professional body. Protect the confidentiality of personal information that you hold unless to do so would put any one at risk of significant harm. Keep accurate and professional records and information about staff, patients and clinical care, using the document based and computer based systems in operation in the Trust. Work in accordance with local policies and procedures and the statutory frameworks which govern confidentiality and data protection, information-sharing and disclosure. Take reasonable care of Health and Safety at work for you, your team and others; ensure compliance with health and safety standards and legislation; attend all relevant Health and Safety mandatory training. Take responsibility for attending and participating in all mandatory & essential training to ensure the safe and efficient functioning of the trust and/or safety and wellbeing of other staff and the patients you provide services for. Participate in the appraisal process on a minimum of an annual basis in accordance with the Personal Development Review Policy to explore and identify development needs to ensure that you are able to fulfil your job role and meet all objectives set through the process. Be familiar with and comply with, trust policies for infection control and hand hygiene in order to reduce the spread of healthcare-associated infections. This will include a requirement to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections, including correct uniform and dress code policy, the use of personal protective equipment policy, safe procedures for using aseptic techniques, and safe disposal of sharps. Safeguard and promote the welfare of children and vulnerable adults by being aware of and working in accordance with statutory guidance and local policies and procedures and attending training to a level required to ensure that you are competent to fulfill your responsibilities. Not discriminate against patients or staff and to adhere to equal opportunities and human rights legislation; acting in ways that support equality, value diversity and respect human rights Abide by locally agreed policies and procedures and ensure you familiarize themselves with such policies which can be found on the trust intranet our preferred method of communication. Staff who cannot access the intranet should contact their line manager. Job Description Status: This job description is indicative only and the role will be reviewed at least annually as part of the Personal Development Review process to take account of changing needs /development of the service To meet the evolving needs of the organisation you may also be required to provide cover in other areas following appropriate discussion Organisational Commitment: Central & North West London NHS Foundation Trust is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well-being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported. Our commitment as an employer & in accordance with the NHS constitution is to provide you with: Clear roles and responsibilities and a rewarding job so that you can make a difference to patients, their families and carers and communities. Personal development, access to appropriate training for your job and line management support to succeed. Support and opportunities to maintain your health, well-being and safety and an environment free from harassment, bullying or violence. A good working environment with flexible working opportunities, consistent with the needs of patients and with the way that people live their lives. Fair treatment that is free from discrimination. Opportunities to engage in decisions that affect you and the services you provide, individually, through representative organizations and through local partnership working arrangements. Opportunities to enable you to be empowered to put forward ways to deliver better and safer services for patients and their families. (Reference NHS Constitution January 2009)

MAIN DUTIES AND RESPONSIBILITIES Principal Duties: Work as part of the multidisciplinary team participating in procedures and duties in accordance with agreed standards relevant to role Participate in the assessment process of care needs and implementation of programmes of holistic care within set standards Ensure privacy and dignity is maintained Support the promotion of health and wellbeing of clients Undertake clinical interventions as delegated by a registered nurse or senior team member Maintain close liaison with the senior team member, who is responsible for the workload Maintain clear and comprehensive, signed and contemporaneous records both written and electronic in accordance with NMC Guidance for record keeping and CNWL Policy Assist with clerical and administrative duties as required Work in co-operation and partnership with all other professionals and agencies involved in care of the patient Aware of and act upon, where necessary, the procedures in place to protect vulnerable individuals Take responsibility within own competencies for supporting all aspects of infection prevention and control Undertake such duties as may be reasonably required from time to time, as are consistent with the responsibility and scale of the post Work collaboratively with the team to meet the needs of patients with specified long term conditions by providing quality evidence based care Assist with stock control and equipment checking (all clinical areas and emergency bags) Clinical Duties: The post holder will be expected to undertake the following (training will be given): Respond to medical emergencies and general alarms Administer medication as agreed within areas of competence and under the direction of a qualified nurse and act as second signatory as required Wound care Vital observations and diagnostics e.g. blood pressure, pulse, SATs, blood glucose monitoring ECG recording Venepuncture Assist with minor surgery Near patient testing e.g. INR monitoring Health promotion advice Secondary health screening Assisting with sexual health prevention, screening and treatment clinics Providing additional support for patients with specific needs, e.g. the disabled and the elderly Assist with the activities of daily living and development of care plans for prisoners with physical and mental health needs. Professional: Attend regular ELS updates Work as part of a multidisciplinary team Prioritise work load and have a flexible and adaptive approach Participate meaningfully in supervision and appraisal Attend relevant mandatory training and development in order to maintain and develop own skills and knowledge Participate in e-learning to update skills and knowledge Attend staff meetings and other meetings as required Ensure confidentiality is maintained at all times when working with patient information Be familiar with all aspects of communication, verbal, non-verbal, written and electronic in order to be effective Maintain effective communication with other team members and other agencies Develop skills in communicating with patients who have barriers to understanding such as language, those with sensory impairment, confusion and aggression Provide information regarding the care you are delivering Develop listening skills and ensure empathy when caring for patients who are terminally ill Liaise/refer to other team members/GP in a timely manner in relation to a patients needs Act as an ambassador for the organisation by demonstrating a high level of professionalism through excellent communication and interpersonal skills Custodial: Have an understanding of the Criminal Justice System and Prison Service objectives and principals To ensure that all staff have an awareness and are compliant with all Prison Policies and Procedures. To ensure compliance all security requirements including personal responsibility for issued keys Respond to any situation or circumstance that might indicate a threat to security of the establishment and complete relevant security/incident documentation Contribute toward effective risk assessment and management procedures Use breakaway techniques, as required Resist any pressures or inducements, informing Security/Head of Healthcare of any related incidents. Personal Responsibility (Organisational Expectations): In order to fulfil the job responsibilities and the environment in which these responsibilities are carried out the job holder is required to: Maintain the highest standards of care and service, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole. Be aware of and follow at all times the relevant National and Local code of practice in relation to their role and function. If you are in a post that requires registration with a professional body you are required to maintain that registration with the appropriate professional body. Protect the confidentiality of personal information that you hold unless to do so would put any one at risk of significant harm. Keep accurate and professional records and information about staff, patients and clinical care, using the document based and computer based systems in operation in the Trust. Work in accordance with local policies and procedures and the statutory frameworks which govern confidentiality and data protection, information-sharing and disclosure. Take reasonable care of Health and Safety at work for you, your team and others; ensure compliance with health and safety standards and legislation; attend all relevant Health and Safety mandatory training. Take responsibility for attending and participating in all mandatory & essential training to ensure the safe and efficient functioning of the trust and/or safety and wellbeing of other staff and the patients you provide services for. Participate in the appraisal process on a minimum of an annual basis in accordance with the Personal Development Review Policy to explore and identify development needs to ensure that you are able to fulfil your job role and meet all objectives set through the process. Be familiar with and comply with, trust policies for infection control and hand hygiene in order to reduce the spread of healthcare-associated infections. This will include a requirement to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections, including correct uniform and dress code policy, the use of personal protective equipment policy, safe procedures for using aseptic techniques, and safe disposal of sharps. Safeguard and promote the welfare of children and vulnerable adults by being aware of and working in accordance with statutory guidance and local policies and procedures and attending training to a level required to ensure that you are competent to fulfill your responsibilities. Not discriminate against patients or staff and to adhere to equal opportunities and human rights legislation; acting in ways that support equality, value diversity and respect human rights Abide by locally agreed policies and procedures and ensure you familiarize themselves with such policies which can be found on the trust intranet our preferred method of communication. Staff who cannot access the intranet should contact their line manager. Job Description Status: This job description is indicative only and the role will be reviewed at least annually as part of the Personal Development Review process to take account of changing needs /development of the service To meet the evolving needs of the organisation you may also be required to provide cover in other areas following appropriate discussion Organisational Commitment: Central & North West London NHS Foundation Trust is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well-being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported. Our commitment as an employer & in accordance with the NHS constitution is to provide you with: Clear roles and responsibilities and a rewarding job so that you can make a difference to patients, their families and carers and communities. Personal development, access to appropriate training for your job and line management support to succeed. Support and opportunities to maintain your health, well-being and safety and an environment free from harassment, bullying or violence. A good working environment with flexible working opportunities, consistent with the needs of patients and with the way that people live their lives. Fair treatment that is free from discrimination. Opportunities to engage in decisions that affect you and the services you provide, individually, through representative organizations and through local partnership working arrangements. Opportunities to enable you to be empowered to put forward ways to deliver better and safer services for patients and their families. (Reference NHS Constitution January 2009)