Total 546 Senior Executive HR Associate job vacancies in Customer Service category in The United States of America

要求：

• 主要語言：普通話（根據需要與說普通話的客戶以及來自中國大陸的說普通話的同事聯絡）
• 擔任物流助理，至少持有文憑並具有至少 1 年營運部門行政支援經驗。
• 如果確實具備軟體套件的工作知識，特別是 Microsoft Office 應用程式（Word、Excel 和 PowerPoint）、SAP 系統和 SQL 會計系統，將具有優勢

工作介紹：

• 為營運部門提供物流、航運或運輸工作的行政支援。
• 協調倉庫設施的日常運作。職責可能包括處理進貨、記錄庫存和解決客戶服務問題。
• 工作任務，例如運輸文件和更新以及任何其他物流相關的文書和行政職責。
• 支援開發和準備複雜的資料庫、報告和/或簡報材料
• 將處理部分人力資源（出勤、請假、索賠）

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險

Main Responsibilities

• Support and assist the nurses in the delivery of nursing care in the wards and helps to maintain a clean, safe and comfortable environment for them.
• Execute ADL tasks eg feeding, showering, transferring, pottering of residents in the ward.
• Take on responsibility of ward safety and cleanliness in wards.
• Assist in therapy and Social activities.
• Support Volunteers coming to do activities with residents.
• Perform simple assessments of resident’s well being and clinical status (vital signs measurements) under supervision of Nurses and MSW/ Care coordinators.
• Help Care coordinators to manage the residents’ activity calendar.
• Attend to needs of the residents.
• Accompany residents for their outing trips.

Main Requirements

• Certificate in basic nursing care is advantageous.
• Preferred shift can be given, subject to discussion upon offer.

We’re seeking a future team member for the role of Senior Associate to join our Client Service Delivery team. This role is located in Singapore, HYBRID.

In this role, you’ll make an impact in the following ways:

• Supports multiple, complex client accounts and serve as the primary point of contact on day-to-day settlements or cash related issues with clients.
• Apply advanced problem-solving skills, judgement, and experience to analyze information, understand client needs and support clients in addressing and resolving complex operational and technical issues and ensuring requests are met without undue risk to the bank.
• Uses developed communication skills to deliver high quality service to a specialized client base.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts and work with appropriate resources at BNY Mellon to address client needs.
• Lead and participates in internal activities and initiatives designed to improve the client experience.
• Lead and participate in client service review.
• Lead and participate in internal projects or process improvements as required.
• Foster deep partnership with operational teams through regular engagement and take proactive steps to raise clients concerns or gaps with our internal stakeholders and management team.
• Maintains familiarity with industry best practices and proactively stay on top of market changes and product development.
• Provides guidance to less experienced team members.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in Custody operational area and/or client services preferred.
• Ability to converse in Mandarin to liaise with Mandarin speaking clients in Greater China region and/or experience in international markets would be a plus.

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Job Description (JD)

Deliver excellent customer service to callers by understanding caller's needs
Provide timely, accurate and appropriate information and assistance to address caller's enquiries
Book or reschedule appointments based on caller's request
Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Specific Requirements

· Minimum Diploma in any discipline. (Fresh graduates are welcomed)

· Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry

· Able to communicate fluently in English and Mother Tongue

· Able to read and write fluently in English

· Pleasant and cheerful personality with good interpersonal skills

· Able to adapt to fast pace working environment

· Computer literate and good typing skills

· Able to multi-task and work under a stressful environment

· Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Will be deployed to 3 different sites and candidate will not be able to pick their locations

Job Description

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Requirements

• Minimum Diploma with 1-2 years of experience / Higher Nitec with 5 years of call center experience.
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Others

• 40 hours/ week, 3 shifts (8am to 5pm/11am to 8pm/8pm to 8am)
• Shift allowance, AWS, VB
• Multiple locations: Jurong East & Choa Chu Kang

About the Role:

We are seeking a Senior Customer Service Associate based in Singapore with fluent Japanese and English language skills to remotely support our growing entity in Japan.

You will use your life science customer service experience, combined with technical credibility, to liaise between customers; distributors and other internal departments to ensure revenue targets are met or exceeded

What you will be doing:

• Standard sales order creation and maintenance - interpret requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and 10X policies and procedures
• Content expert on ERP and CRM teams to enable quote to invoice, opportunity management, and complaint management
• Create and manage product returns, credit and debit memos in ERP system and update CRM. Coordinate with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed
• Create and manage service requests to field teams in CRM and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input
• Handle product and order enquiries via phone and email with internal and external customers to provide direction or solution
• Monitor Back Orders and manage updates in system and communication updates to customers and internal staff on a regular basis
• Validate accuracy of sales orders and provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors
• Collaborate with internal and regional teams to drive on time fulfillment of orders and resolution of issues to exceed customer expectations
• Read/Analyze Reports in support of order fulfillment
• Manage Japanese customer base and perform other duties as assigned

Minimum Requirements:

• Multi-year customer support experience
• Knowledge of ERP and SFDC business systems
• Strong written and verbal communication skills in English and Japanese (business level)
• Detail oriented and ability to work and respond appropriately under pressure
• Flexibility to work after office hours when required
• Demonstrable ability to solve problems and work effectively in a team environment
• Knowledge of Microsoft Word, Excel and Outlook

Preferred Qualifications:

• B.Sc. in life science, chemistry or business
• Additional language skills desirable (preferably Mandarin)

You will be part of the SingHealth Duke-NUS Transplant Centre (SD Transplant Centre) team that strives to deliver value and quality work. Your main base will be at the SDTC office located at National Heart Centre Singapore but you may occasionally need to travel to SKH, SGH, and CGH for coordination purposes. You will provide general secretariat and administrative support to the SD Transplant Centre and its counterparts across various transplant programmes. These include working with diverse stakeholders within and outside SingHealth to coordinate data entry and research projects and activities. You will also be tasked with providing coordination, administrative, and logistical support for departmental and cluster-level meetings and assist with data compilation. Additionally, you will be responsible for maintaining accurate and up-to-date documentation for Institutional Review Board (IRB) submissions and approvals, as well as assisting in organising study materials such as informed consent forms, case report forms, and study protocols. Your role will also involve coordinating communication between investigators from different institutions and research participants, and actively participating in study meetings, conferences, and trainings as required.

You should be an individual with meticulous organisation skills, a disposition for continuous learning, and the ability to think interdependently. You should be able to communicate your ideas with clarity and provide concise presentations and meeting minutes for the department, as well as update project agreement forms.

You will also be expected to manage multiple timelines, see through tasks to fulfilment in a timely manner and possess the flexibility to respond to changes within your scope of work.

Requirements

• Diploma in any discipline.
• Proficiency with Microsoft applications.
• Good interpersonal and organisation skills.
• Meticulous and attentive to details to ensure accuracy of the work.
• Good with numbers.
• Able to work both independently and in a team.

Salary: up to $3k

Job Duration: 6 months contract convertible
Working Days & Hours: Mon - Fri Office Hours
Location: Novena

• Supports Outpatient Management Unit (OMU) managers to plan, manage and propagate PSA core knowledge and skills training so as to advance and improve PSA practices in accordance to the institution needs and service direction
• Delivers effective training for Specialist Outpatient Clinics (SOCs) staff.
• Assists in the development of PSA Propel training curriculum and prepare training manuals, guides and materials for SOCs to ensure staff members develop and maintain a thorough knowledge that is required for SOC operations
• Supports Manager in collaboration with IT department and Human Resource Development to enhance the quality of education for PSA and trainees.

Job Requirements: Min GCE N/O/A Levels or Diploma with 2 years of customer service/PSA experience

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

• To provide close supervision and ensure residents’ well-being are taken care of by being available and accountable for their whereabouts.
• To arrange with social worker on new admission, and to brief residents of the rules and regulations in the home.
• To develop positive rapport with the children and youths and be role model for the residents.
• To lead and conduct regular programmes and activities for the residents.
• To provide inputs during the development and review of care plans for residents under your care.
• To engage and encourage residents to participate in relevant programmes according to their individualised care plan.
• To manage and monitor (including of timely documentation) residents’ medical/behavioural conditions in a timely and professional manner.
• Ensure the living environment of the children and youths is clean and safe.
• To liaise with relevant stakeholders on residents’ educational matters.
• To lead and conduct team discussions and planning.
• To ensure proper documentation and handover of information for the smooth running of the Home.
• To utilise Home Management System for muster accountability and updating of movement.
• To support the implementation of the model of care in accordance with the needs and profile of the residents.
• Any other duties assigned.

Requirements

• Diploma in any discipline
• 2-3 years’ experience in social service setting
• Able to plan and coordinate daily routine, bonding and life skills programmes.
• Able to interact positively with children and youths.
• Able to enforce discipline standards in a fair and respectful manner.
• Good team player with a high level of initiative and independence.
• Good interpersonal communication skills.
• Able to do rotating shifts, would require to work night shifts

Join Our Team as a Senior/Patient Service Associate!

Position Available: Senior/Patient Service Associate (Patient Financial Services) - 1-year contract (Convertible to permanent)

Salary Range:
Fresh Local Diploma: Starting from $2,350
Up to $3,000+ with experience
Salary adjustments available based on experience and qualifications

Working Hours:
Monday to Friday: Staggered hours between 8am-6pm
Saturday: Once/Twice a month (half-day)
Location: Central Singapore

Job Description:
We are seeking a dedicated Senior/Patient Service Associate to join our Patient Financial Services team on a 1-year contract (with the potential for conversion to permanent). In this role, you will handle accurate and timely processing of bills, charges, deposits, and provide financial counseling.

Key Responsibilities:
Process bills, charges, and deposits accurately and efficiently.
Provide financial counseling and assistance to patients.
Collaborate with internal teams to ensure smooth financial transactions.
Assist in resolving patient inquiries related to billing and financial matters.

To Apply: Send your resume to Jocelynchan@recruitexpress.com.sg or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Responsibilities:

• Provide excellent customer service to our customers and meticulous administrative support in Appointment Services section
• Responsible for managing appointment requests and other appointment related enquiries (e.g. prescription requests) received via phone, faxes and emails
• Meet quality standards and achieve department KPIs on a monthly basis

Requirements:

• Minimum ‘N’ Level qualification
• A customer-oriented team player with good interpersonal skills
• Relevant work experience in call centre, healthcare, hospitality or service industries will be an advantage
• Position is hired under SingHealth (CGH) Call Centre

Working Schedule:

· Mon – Fri : (5-day work week)

About the Role:

As a Patient Service Associate or Senior Patient Service Associate, you'll play a crucial role in ensuring seamless patient experiences at our Specialist Outpatient Clinics (SOCs) or Ambulatory Treatment Units. From greeting patients to finalizing bills, you'll be at the forefront of providing essential administrative and customer service support.

Key Responsibilities:

• Patient Interaction:Greet patients warmly and handle inquiries both in person and over the telephone, maintaining a professional and courteous demeanor.
  Provide assistance and guidance to patients regarding appointment scheduling, tests, and investigations in accordance with Clinic Operations policies.
  
• Appointment Management: Schedule appointments for patients efficiently, ensuring accuracy and adherence to clinic protocols.
  Provide patients with relevant information about tests and investigations, facilitating smooth transitions between appointments.
  
• Cashiering Services: Perform finalization of bills and guide patients in utilizing Self-Service Stations (SSS) for cashiering duties related to services rendered.
  Handle cash transactions accurately and securely, maintaining compliance with financial procedures and regulations.
  
• Clinical Support: Assist and chaperone doctors during consultations, maintaining confidentiality and professionalism at all times.
  Record vital signs such as height, weight, temperature, pulse, respiration, and blood pressure, ensuring accuracy and attention to detail.
  
• Patient Care: Prepare patients for physical examinations and investigations, providing comfort and support throughout the process.
  Collaborate with healthcare professionals to ensure patients receive comprehensive and compassionate care.
  

Requirements:

• Minimum GCE 'N' Level and above

If you're passionate about providing outstanding patient care and thrive in a dynamic healthcare environment, we invite you to join our team as a Patient Service Associate or Senior Patient Service Associate. Together, we'll make a difference in the lives of our patients every day.

How to Apply:

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150