Total 45 HR Associate job vacancies in Customer Service category in The United States of America

• As a Housekeeping Associate , you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service.

• Assist in  the day-to-day operation of the department to ensure service standards are followed
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
• Monitor labor costs while ensuring effective scheduling and department productivity
• Address guest concerns and react quickly; logging and notifying proper departments as required
• Report necessary maintenance items
• Ability to prioritize and organize work assignments; delegate work.

Primary Responsibilities

• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.

  Operational Management

• Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
• Ensure to report to work on time and according to posted schedule.
• Ensure to daily change soiled linens on beds and remake beds.
• Strictly follow the lost and found procedures.
• Ensure floor pantries and corridors & fire exits are as per the standards.
• Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.

Primary Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

• Report damage or malfunction in hotel rooms/areas to Supervisor

• Maintain equipment in a proper state of cleanliness

• Maintain a section room report as well as a daily productivity report

• Reports lost and found articles to the housekeeping office immediately

• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Guest Service Associate F&B Service
Passionate about guest interaction, food and beverage? As a Guest Service Associate F&B Service, you will lead your team to create unforgettable Food & Beverage experiences for our guests.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Assist in leading, mentoring and training the Food & Beverage Operations team
Supervise and delegate duties; Ensure brand standards are maintained
Liaise with kitchen to ensure the highest standard of food quality and visual appeal
Your experience and skills include:
Service focused personality is essential and a passion for everything food and beverage
Previous experience in a similar leadership role is an asset
Strong interpersonal and problem solving abilities and the ability to lead by example

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.

Job Description

Designation:  Guest Service Associate

Department:   Housekeeping

Reports To: Housekeeping Manager

Prime Function:

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Responsible for INTERREACT.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
• Checks and controls the availability and proper usage of supplies and material.

Operational Management

• Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
• Ensure to report to work on time and according to posted schedule.
• Ensure to daily change soiled linens on beds and remake beds.
• Strictly follow the lost and found procedures.
• Ensure floor pantries and corridors & fire exits are as per the standards.
• Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
• No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
• Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
• Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
• Report malfunctioning of equipments to the supervisor and ensure they are attended to.
• Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
• Ensure all messages are handled with utmost importance and action taken
• Ensure all guest messages and queries are handled promptly
• Ensure all issue and receipt of keys are accounted for and acknowledged
• Ensure all registers and records are updated.
• To abide by the mission statement of the hotel and of the department.
• Ensure to take the responsibility for master keys of the assigned rooms.
• Report any loss or damage to the supervisor.
• Ensure to perform the following duties in the Public Area:

• To dust furniture, fixtures and fittings
• Vacuum the carpet.
• Scrub, wash and clean the floor
• Clean and arrange the equipment furniture as prescribed
• Dust and clean light fittings

Training:

• Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
• Ensures career development and succession planning for self
• Attends training on fire safety and security system
• Shares skills with all departmental employees through on the job training for new comers

Hygiene / Personal safety / Environment:

•  Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Operational

• Keep the Team Leader and Assistant Manager briefed at all times
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post
• Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number
• Maintain records for banquet event happening in the conference or any other area of the hotel
• Handle additional responsibilities as and when delegated by the Management.
• Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
• Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Primary Responsibilities 
•    Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
•    Welcome the guests by greeting them as per the standards.
•    Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management

People Management
•    Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. 
•    Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
•    Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation, productivity, morale and guest service. 

Operational Management
•    Responsible for set up of all operating equipment’s and ensure to inspect linen, and condiments before the service.
•    Ensure to be familiar with all dishes on the menu.
•    Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
•    In the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options.
•    Ensure to be familiar with the property lay out, fire exits and elevator locations.
•    Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor.
•    Ensure that breakage, pilferage and spoilage are kept to a bare minimum.
 

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management

Operational

• To provide courteous, professional, efficient and flexible service at all times following ibis standards.
• To perform all duties and tasks in the assigned place of work
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

• As a Housekeeping Associate , you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service.

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum cooperation, productivity, morale and guest service.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Cash of the hotel to be used only for hotel or guest purpose.
• Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register
• Co-ordinating with Finance if any deviation from the same.

Operational

• Keep the Team Leader and Assistant Manager briefed at all times
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the 
• hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post
• Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number
• Maintain records for banquet event happening in the 
• conference or any other area of the hotel
• Handle additional responsibilities as and when delegated by the Management.
• Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
• Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.