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Job Description
Job Requirements
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designate general manager | milton keynes / northampton | full time
at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life
we’re looking for a general manager to join us on our continuous journey of true nourishment
the role |
as a general manager at wagamama you’ll be leading a restaurant team in the wagamama way, live + breath our people promise, values and embody core leadership behaviours. you’ll be responsible for driving sales and inspiring your team to deliver a great guest experience, striving to exceed expectations. you will also be responsible for the development and growth of your team, ensuring they are engaged, motivated, and delivering results
perks + quirks |
up to £8,000 a year bonus opportunity
private medical insurance + pension scheme
dedicated 6-week training programme
£14 - £25 of free food allowance on every shift
50% discount at wagamama + 30% off all other trg brands with family and friends
internal progression opportunities | fully funded apprenticeship programmes to support your growth
28 days holiday
kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure
family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay
financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life
what we look for |
an experienced hospitality general manager that is able to lead a restaurant team with positive behaviour + actions, driving performance in a fast paced, complex environment
a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported
experienced in understanding the financial performance of a restaurant and identifying opportunities
experienced in managing a restaurant budget
comfortable managing the labour of your team, reacting to changing demands where necessary
a passionate leader with experience of managing your teams performance and development
you care about creating an inclusive environment where your team feel respected + that they belong
a forward-thinking problem solver, able to think on your feet and make quick decisions
an individual who leads to inspire and engage their team to nourish + flourish in their role and career
the wagamama way |
kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet
three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds
all we ask is for you to dish up what makes you different
be you, be wagamama
wagamama is proudly part of disability confident
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bench general manager | full time
at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life
we’re looking for a general manager to join us on our continuous journey of true nourishment
the role |
as a general manager at wagamama you’ll be leading a restaurant team in the wagamama way, live + breath our people promise, values and embody core leadership behaviours. you’ll be responsible for driving sales and inspiring your team to deliver a great guest experience, striving to exceed expectations. you will also be responsible for the development and growth of your team, ensuring they are engaged, motivated, and delivering results
perks + quirks |
up to £8,000 a year bonus opportunity
private medical insurance + pension scheme
dedicated 6-week training programme
£14 - £25 of free food allowance on every shift
50% discount at wagamama + 30% off all other trg brands with family and friends
internal progression opportunities | fully funded apprenticeship programmes to support your growth
28 days holiday
kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure
family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay
financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life
what we look for |
an experienced hospitality general manager that is able to lead a restaurant team with positive behaviour + actions, driving performance in a fast paced, complex environment
a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported
experienced in understanding the financial performance of a restaurant and identifying opportunities
experienced in managing a restaurant budget
comfortable managing the labour of your team, reacting to changing demands where necessary
a passionate leader with experience of managing your teams performance and development
you care about creating an inclusive environment where your team feel respected + that they belong
a forward-thinking problem solver, able to think on your feet and make quick decisions
an individual who leads to inspire and engage their team to nourish + flourish in their role and career
the wagamama way |
kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet
three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds
all we ask is for you to dish up what makes you different
be you, be wagamama
wagamama is proudly part of disability confident
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At KFC, everyone gets a seat at our table. We feed our people’s potential – to be their best selves, make a difference and have fun. Join us, and together, we can be part of something truly extraordinary.
Bringing it to the role:
Our Restaurant General Managers (RGM) bring a wealth of experience from diverse sectors such as supermarkets, pubs, high street retailers, and banks. What unites them is their leadership that prioritises empowering their teams.
As an RGM, you'll have the autonomy to operate your restaurant as if it were your own, focusing on enhancing performance in four crucial areas: People, Customers, Sales, and Profit. By fostering a culture of excellence, you'll cultivate and coach a highly efficient team that consistently provides a dependable and outstanding experience for customers, while also driving business expansion. And when times get tough, they roll up their sleeves and get stuck in, supporting their team where they can. Your role will involve:
Leading on day-to-day operations, including food preparation, inventory management, and ensuring a clean and welcoming environment for our customers.
Honing essential managerial skills, such as scheduling, team coordination, and effective communication, to lead a motivated and efficient team.
Providing exceptional customer service and ensuring customer satisfaction through prompt problem-solving and a friendly demeanour.
Collaborating with colleagues and other managers to maintain high-quality standards and uphold our brand's reputation.
Embracing a continuous learning mindset, taking feedback constructively, and applying it to improve your skills and performance.
Be Original.
It’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original. You’ll work with colleagues who all bring their originality to the table, who bring energy, spirit and sizzle to the restaurant floor and make every shift high flyin’ and high fryin’.
We take your ambition seriously; you’ll be treated with respect and supported in everything you do as you roll up your sleeves and bring finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible schedules to cross-training and the chance to earn qualifications, we got you.
There are all kinds of opportunities at KFC.
Who we are.
Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original. And we welcome you join us; to bring it. Your energy, grit, spirit, and story.
Ready to apply?
If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it.
Check out our website for more information about what life is like at KFC.
Neurodiverse? Our accessibility toolbar can support you when you apply.
UNITED BY THE BUCKET
At KFC, we’re all about flavour. That perfect blend of herbs and spices that makes everything so finger lickin’ good. But our blend over bland approach doesn’t just apply to our chicken. We value, support, and celebrate all the things that make our KFCers authentic and original. Because whatever your flavour – your ability, age, background, ethnicity, gender, religion, or sexual orientation - we’re all united by the bucket.
If you need reasonable adjustment as part of your application or interview process, don’t hesitate to let us know.
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