What you'll be doing
You will keep us on our toes. Remind us to look away from the comfort of our screens and back at the reality—where our customers live. You will keep asking, 'what does the end-to-end user journey look like?’. You’ll champion a collaborative approach to create new and improve existing processes, products, and platforms for digital and offline touchpoints across the different parts of the bank.
Here's what your week might look like
- You’ll work closely with UX researchers, UX designers, and business teams to rethink and define best-in-class products and services. And you’ll help us communicate that to our stakeholders.
- You'll lead others to collaborate on the groundwork: qualitative and quantitative research; vision and strategy workshops; ideation and solutioning.
- You'll build a strong community of practice around service design to support upcoming and ongoing projects and initiatives.
- UX is a pretty established discipline here at DBS (thanks to one person especially), but we can always use help to evangelise the importance of good (service) design to level up the focus and outcomes that impact customer experience.
Here are the experience and skills we'd love you to have
- You have 5 - 8 years of relevant experience.
- You have experience leading end-to-end service design projects and initiatives.
- You’re a great communicator and storyteller.
- You’re an eloquent public speaker and an excellent facilitator.
- You’re an expert at making sense of complex information and solving wicked problems through logical and structured thinking.
- You’re a strategic thinker focused on outcomes over activities.
- You’re an empathic human being and a fantastic collaborator that’s able to influence and motivate others around you.
Bonus points
- You have a UX research / design background.
- You have experience in the fintech industry.
- You have experience with training and educating low-maturity stakeholders or clients about design thinking / service design / UX design.
Your team and career
You will belong to two families: the UX Design team and the Research & Insights team. You will report to a research manager, and work very closely with people from Research & Design.
About DBS
DBS is a leading financial services group in Asia. We are headquartered in Singapore, with a growing presence in Greater China, Southeast Asia and South Asia.
We were named the Best Bank in the World by Global Finance in August 2018—the first Singapore and Asian bank to receive this honour.
We want our customers to Live more, Bank less. And we want to make banking invisible.
Every day, there’s a lot more to explore, experience and enjoy—and a lot less time to do it in. That’s why we’ve created banking that’s fast, natural, effortless. Banking that’s with you wherever life takes you, instead of taking you away from life. So you can enjoy a lot more life, with a lot less bank.
About the design team
Hi, we are the DBS user experience design team
We create digital products that deserve to be built because they solve real problems in an impactful way with empathy.
How we design
We go beyond numbers
Every dollar means something. No one actually wants money. We want what it can give us. So we acknowledge that money is not really about money. We inject emotion into our products to go from transactional to magical.
We have one profound idea
Because ambiguity is the enemy of good user experience. What is our unique value proposition? Would adding another feature dilute the idea or make it stronger?
Connect with us
https://www.instagram.com/dbsuxd/
https://medium.com/dbs-bank-design
