Total 147 Senior Executive Communications Executive job vacancies in Petaling Jaya

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

The Digital Marketing Executive will play a pivotal role in developing and executing digital marketing strategies to enhance brand visibility, drive website traffic, and generate leads. This individual will be responsible for managing various digital channels, analyzing performance metrics, and implementing optimization tactics to maximize ROI. The ideal candidate is creative, data-driven, and adept at leveraging digital platforms to achieve marketing objectives.

Key Responsibilities:

• Develop and implement comprehensive digital marketing strategies to increase brand awareness, engagement, and conversions.
• Manage and optimize digital advertising campaigns across various platforms such as Google Ads, Facebook Ads, LinkedIn Ads, etc.
• Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of digital marketing efforts and identify areas for improvement.
• Conduct market research and competitor analysis to stay informed about industry trends and best practices.
• Collaborate with cross-functional teams, including design, content, and sales, to ensure alignment and consistency across marketing initiatives.
• Stay up-to-date with emerging digital technologies and trends, and recommend innovative approaches to enhance digital marketing activities.
• Manage relationships with external vendors and agencies as needed for digital marketing initiatives.
• Provide regular reports and insights to management on digital marketing performance, highlighting successes, challenges, and opportunities for growth.

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in digital marketing roles, with a strong track record of success in developing and executing digital strategies.
• Proficiency in digital marketing tools and platforms, including but not limited to Google Analytics, Google Ads, Facebook Business Manager, email marketing software, and content management systems (CMS).
• Solid understanding of SEO principles and best practices.
• Excellent analytical skills with the ability to interpret data and draw actionable insights.
• Strong written and verbal communication skills, with the ability to create engaging content for various digital channels.
• Creative thinker with a passion for staying abreast of industry trends and emerging technologies.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Team player with strong interpersonal skills and the ability to collaborate effectively across departments.
• Certification in digital marketing or related fields (e.g., Google Ads certification) is a plus.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement,
• Casual work attire

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

We are seeking a highly organized and proactive Admin Executive to join our team. The ideal candidate will play a key role in ensuring the efficient operation of our office by providing administrative support and coordinating various tasks and functions. If you are detail-oriented, resourceful, and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities:

• Generate insurance quotations based on customer needs and policy requirements.
• Prepare cover notes for approved insurance policies.
• Request necessary documents from customers, such as grants, vehicle photos, transfer of ownership slips, and MYJPJ applications, to facilitate cover note issuance.
• Review cover notes and documents submitted by customers to verify accuracy and completeness, enabling policy activation.
• Liaise with insurance providers to follow up on pending approval cases and ensure timely processing.
• Address customer complaints and inquiries related to cover notes, providing excellent service and resolution.
• Maintain organized records of insurance policies, cover notes, and customer interactions.
• Collaborate with the insurance team to improve administrative processes and workflows.
• Perform other administrative tasks and support functions as required by management.

• Detail oriented and fast learner.
• Proven experience in administrative roles within the insurance industry.
• Strong knowledge of insurance policies, cover notes, and related processes.
• Exceptional organizational skills and meticulous attention to detail.
• Effective communication skills, both written and verbal.
• Problem-solving capabilities.
• Ability to work independently and as part of a team.
• Diploma or Bachelor's degree or relevant insurance certifications (preferred).
• Able to join immediately is a plus point
• This role open only for local

• You will be working in a fast-growing startup that promotes flexible and open culture.
• You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service

Key Responsibilities:

• Conduct virtual sales calls to potential customers primarily in Mandarin, promoting and selling life insurance products.
• Build and maintain strong relationships with clients through effective communication and follow-up.
• Understand clients' needs and provide suitable insurance solutions to meet their requirements.
• Achieve or exceed sales targets and key performance indicators (KPIs) set by the company.
• Keep abreast of industry trends, product knowledge, and competitors' offerings to effectively position our products.
• Collaborate with the sales team and other departments to ensure a seamless customer experience.
• Maintain accurate records of sales activities and customer interactions using the company's system.
• Continuously enhance sales skills and knowledge through training and professional development opportunities.

• Fluency in Mandarin is essential, both spoken and written.
• Proven experience in sales, preferably in the insurance or financial services industry.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Ability to work independently and as part of a team in a virtual environment.
• Tech-savvy with proficiency in virtual communication tools and CRM software.
• Excellent negotiation and persuasion skills.
• Bachelor's degree in Business, Marketing, Finance, or a related field is preferred.

Compensation:

• Base salary plus commission based on sales performance.
• Competitive earning potential with uncapped commissions.

• Ongoing training and professional development opportunities.
• Dynamic and supportive work environment.
• Fast moving, challenging and unique business problems
• International work environment and flat organization
• Competitive salary
• Casual work attire

Bjak is committed to providing accessible and sustainable financial services to individuals across ASEAN. Headquartered in Malaysia, Bjak stands as the largest insurance portal in Southeast Asia. Our primary platform, Bjak.my, assists millions in finding insurance policies that offer optimal value and coverage.

Our expertise lies in navigating intricate regulations and environments while innovating some of the most groundbreaking products globally. For instance, we pioneered the simplification and online provision of investment-linked life and health insurance, accompanied by instant talk-to-agent service. We're in search of a Customer Service Representative to bolster our dedicated team and uphold our commitment to excellence.

Position Overview:

We are in need of a highly organized and proactive Admin Executive to join our team. The ideal candidate will be instrumental in ensuring the smooth operation of our office by delivering administrative support and coordinating various tasks and functions. If you possess keen attention to detail, resourcefulness, and thrive in a fast-paced environment, we eagerly await your application.

Key Responsibilities:

• Generate insurance quotations tailored to customer needs and policy requirements.
• Prepare cover notes for approved insurance policies.
• Obtain necessary documents from customers to facilitate cover note issuance.
• Review cover notes and customer-submitted documents to ensure accuracy and completeness, facilitating policy activation.
• Communicate with insurance providers to track pending approval cases and ensure timely processing.
• Address customer complaints and inquiries regarding cover notes, providing exemplary service and resolutions.
• Maintain organized records of insurance policies, cover notes, and customer interactions.
• Collaborate with the insurance team to enhance administrative processes and workflows.
• Perform other administrative tasks and support functions as required by management.

• Detail-oriented and quick learner.
• Demonstrated experience in administrative roles within the insurance industry.
• Strong understanding of insurance policies, cover notes, and related processes.
• Exceptional organizational skills and meticulous attention to detail.
• Effective communication skills, both written and verbal.
• Proficient problem-solving capabilities.
• Ability to work independently and collaboratively within a team.
• Diploma or Bachelor's degree or relevant insurance certifications (preferred).
• Immediate availability is a plus.
• This role is open only for local candidates.

• Opportunity to work in a fast-growing startup fostering a flexible and open culture.
• Access to the latest technologies, enhancing your skill set and marketability.
• Engaging in fast-moving, challenging, and unique business problems.
• Attractive remuneration and performance incentives.
• Robust learning and development plans for career growth.
• Abundant career development opportunities within a burgeoning company.
• International work environment within a flat organization structure.
• Competitive salary.
• Casual work attire.

As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients

• Customers obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction.
  • Create and grow engagement/relationships across multiple functions within the client’s regional organization. 
  • Show interest in the customer and their business/industry
• Effective Communicator
  • Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
  • Facilitating daily two-way communication with clients as well as internal stakeholders.
• Be the channel for Voice of Client
  • Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
  • Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
• Results & Outcome Focus
  • Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
  • Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
  • Contribute to QBO.
  • Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.

NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose:

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

In your role, you would:

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

About the job

To ensure a positive experience for tenants across Ikano Centres' portfolio, the Tenant Admin Executive plays a fundamental role in ensuring a smooth and efficient onboarding process. This role involves providing comprehensive administrative support for the Tenant Administration team and ensuring accurate and efficient processing of lease documentation. This will be a temporary 6-month role and will be based in the Service Office Damansara.

Your assignment

• Maintain accurate tenant information in our database.
• Process and manage lease documents throughout their lifecycle (from sending them out to ensuring they are signed and stored securely).
• Assist with initial follow-up on tenant payments and maintain accurate payment records.
• Facilitate the online stamping process for lease agreements.
• Finalize lease agreements and ensure their successful delivery to all parties.
• Manage team calendar and communication, including scheduling meetings and maintaining efficient email workflow.
• Organize and maintain electronic and physical filing systems.
• Assist with other ad-hoc administrative tasks as assigned.

Digital Marketing:
 

• Work closely with the marketing team and be responsible for digital marketing campaigns.
• Implement digital strategies and optimize digital campaigns across all digital platforms and social media channels to improve brand positioning.
• To create and develop content / copywriting to attract and engage internal and external stakeholders.
• Conceptualization and creation of visual graphics and videos intended for publication on social media and offline while adhering to brands’ branding guidelines.
• Responsible in handling digital and online communications, execute online and social media campaigns as well as the production of EDM from conception, collation, content writing to result efficiency.
• Responsible in monitoring media coverage, competitors and industry issues.
• Continuously creating digital media content to improve brand positioning.
• Establish a good relationship with tenants and initiate tactical projects to enhance product awareness and the presence of tenants in the Shopping Centre.
• Collaborate with agency partners in media strategy and performance optimization, content planning and loyalty engagement leveraging Owned channels, Performance Digital, Social Media, CRM and Digital Content Marketing.

CRM and Loyalty Management:

• Manage all documentation and operations of the loyalty programmes.
• Assist on marketing collaterals which are related to the loyalty program.
• Liaise and coordinate with all participants and the service provider for the implementation of the CRM system.
• To recruit merchants and members to participate in the loyalty programme.
• Manage the life cycle trigger email and mobile push notification program.
• Maintain and monitor loyalty members’ data to ensure data quality and accuracy.
• Manage loyalty acquisition and maximize the usage of members’ information (demographic, psychographic and purchase history) to develop relevant activation activity / campaign.
• Determine the best offers and incentives for loyalty programmes and marketing campaigns by working with the marketing team for approval.
• Advice on the feedback received from time to time to improve the programme and system.

Maintain a client service orientation by managing day-to-day administration of client service / sales activities and coordinating on analysis and reporting of assigned research projects.

Responsibilities

1. Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
• Ensure client service deliverables are aligned with the regional client service standards

2. Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Provide value-added analyses and respond to special requests
• Integrate multiple data sources to answer business issues
• Manage assigned project independently
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

3. Client Relationship / Management

• Proactively develops client relationships by making efforts to listen to and understand the client; anticipating and providing solutions to client needs; giving high priority to client satisfaction
• Acknowledges both internal and external clients
• Follows through on client inquiries, requests, complaints
• Keeps client up-to-date about progress of projects
• Monitors client satisfaction
• Distributes helpful information to clients
• Gives friendly, cheerful service
• Takes responsibility for action
• Demonstrates discretionary effort to help or serve others

A Little Bit About You

You have knowledge of statistics and multivariate analysis. You also have knowledge of FMCG industry / research techniques and methodologies.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Executive to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Service Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role overview:

We are seeking a dynamic and results-driven Telemarketing Executive to join our team. As a Telemarketing Executive, you will be responsible for generating leads, cold calling potential customers, and promoting our products/services over the phone. The ideal candidate will have excellent communication skills, a persuasive attitude, and a passion for sales.

Responsibilities:

• Conduct outbound calls to prospective customers to introduce our products/services and generate sales leads.
• Present product information, pricing, and benefits to potential customers persuasively.
• Achieve and exceed weekly/monthly sales targets.
• Maintain accurate records of calls, interactions, and sales in the system.
• Handle objections and concerns effectively to secure sales opportunities.
• Build and maintain strong customer relationships through regular follow-ups.
• Stay updated on product knowledge, market trends, and competitor activities.
• Provide feedback to the marketing and sales teams to improve campaign effectiveness and sales strategies.
• Meet or exceed performance targets, including call volume, customer satisfaction scores, and sales quotas, as outlined by management.

• Proven experience in customer service, sales, or related field preferred.
• Excellent communication skills, both verbal and written.
• Strong persuasive and negotiation skills.
• Ability to work well under pressure and meet tight deadlines.
• Self-motivated with a positive attitude and high energy level.
• Good organizational and time management skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to handle rejection and maintain professionalism in challenging situations.
• High school diploma required; bachelor’s degree in Marketing, Business, or related field preferred.
• Prior experience in the industry related to the products/services being offered is a plus.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role overview:

We are seeking a dynamic and results-driven Call Center Executive (Outbound/Inbound) to join our team. As a Call Center Executive (Outbound/Inbound), you will be responsible for generating leads, cold calling potential customers, and promoting our products/services over the phone. The ideal candidate will have excellent communication skills, a persuasive attitude, and a passion for sales.

Responsibilities:

• Conduct outbound calls to prospective customers to introduce our products/services and generate sales leads.
• Present product information, pricing, and benefits to potential customers persuasively.
• Achieve and exceed weekly/monthly sales targets.
• Maintain accurate records of calls, interactions, and sales in the system.
• Handle objections and concerns effectively to secure sales opportunities.
• Build and maintain strong customer relationships through regular follow-ups.
• Stay updated on product knowledge, market trends, and competitor activities.
• Provide feedback to the marketing and sales teams to improve campaign effectiveness and sales strategies.
• Meet or exceed performance targets, including call volume, customer satisfaction scores, and sales quotas, as outlined by management.

• Proven experience in customer service, sales, or related field preferred.
• Excellent communication skills, both verbal and written.
• Strong persuasive and negotiation skills.
• Ability to work well under pressure and meet tight deadlines.
• Self-motivated with a positive attitude and high energy level.
• Good organizational and time management skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to handle rejection and maintain professionalism in challenging situations.
• High school diploma required; bachelor’s degree in Marketing, Business, or related field preferred.
• Prior experience in the industry related to the products/services being offered is a plus.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Responsibilities

• Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.  
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness

About you

• Proactive and strive for excellence and a good team player
• Able to influence and persuade
• Strong customer service and interpersonal communication skills
• Ability to analyse and interpret data in a challenging and insightful manner
• Strong and articulate verbal and written communication skills
• Efficient time management, ability to multi-task and detail-oriented.
• Ability to work independently and under pressure without constant supervision
• Displays maturity and creative problem-solving skills in handling crises
• Recommend improvements in work processes within area of responsibility