Your Browser is Not Supported
Your Browser is Not Supported
To ensure jobstore run smoothly, please use the latest version of the following supported browsers:
Account Manager – Business Insurance
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Account Manager in our Business Insurance Department, you will be a member of a 5-7 person unit team providing timely and quality handling of new business, renewal business and customer service needs for a large volume of complex accounts. You will work together with the service team, including Producer, Unit Manager, Account Executive, and Account Administrator to prepare and market submissions, prepare proposals, bind coverage, and check/correct policies, while also responding promptly to all client requests. You will demonstrate knowledge of insurance products, coverage options, and risk management principles. You will consistently strive to make a positive contribution to customer satisfaction and model a superior commitment to client service. This position requires in-person interaction with in-office service teams, producers, and clients while also allowing for hybrid flexibility when needed. The ideal candidate will display a high degree of professionalism and commitment to teamwork, customer service, and collaboration in line with our organizational mission and values to drive our strategic initiatives and achieve business objectives.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
These additional qualifications are a plus, but not required to apply:
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMABI
#LI-Hybrid
Official account of Jobstore.
About Marsh McLennan Agency Midwest
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
As a customer focused insurance expert, the Senior Account Manager drives the successful policy delivery and service to our clients. Working with the Producer and/or Account Executive, they plan, execute and track a customized service plan for each client. The Senior Account Manager builds effective, personalized working relationships with clients and prospective clients, learning their risk and insurance program needs. They engage the full-service team and resources as appropriate to create measurable value and efficiencies in our clients’ business. The Senior Account Manager also has a thorough understanding of the marketplace and industry and uses that expertise in placing coverage and negotiating terms in reviewing coverage and program options and understanding associated details. They define the success of this role as the smooth facilitation of a collaborative service experience.
EXECUTION OF CLIENT SERVICE
Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings
Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
Manages time to prioritize workload, client service requests, and service parameters on business processes
CLIENT RELATIONSHIP MANAGEMENT
Attends various meetings throughout the year
Conducts meetings independently with clients, when necessary, to fulfill commitments made in the service strategy
Demonstrates knowledge of, and researches, individual states regulations and carrier programs necessary for multi-state accounts
Demonstrates previous experience handling accounts, including the ability to navigate through diagnostic and financial analyses for these accounts
Displays advanced comprehension of compliance within discipline
Manages account activity assigned by Producer/Account Executive
Communicates with clients regarding insurance, claims or administrative problems and works as a liaison to resolve escalated issues
Demonstrates the understanding and ability to speak to strategic and complex insurance programs
MARKET STRATEGY AND NEGOTIATION
Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages and program needs, assembling into submission package following best practices
Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients
Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
Remains current on forms, coverage, insurance carriers, industry trends, and legislation
Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches
Independently evaluates client’s current coverage programs and collaborates with the Producer/Account Executive to recommend market strategy and plan design
Identifies and recommends additional products, services and coverage levels that enhance client programs
Reviews and presents potential deficiencies in quotes and successfully negotiates with carriers to obtain rate relief
Assists in the development of RFPs as requested on behalf of client/prospective client
DATA AND PROCESS INTEGRITY
Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals
SERVICE PLATFORM IMPLEMENTATION
Schedules, conducts and facilitates meetings as needed
Implements programs, acting as a liaison and coordinating meetings and trainings for all parties when necessary
Creates and provides review of various reports with producer and client
PEER RELATIONSHIPS
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Trains, guides and mentors Client Service Representatives and other peers
Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers and members of other departments
REQUIRED
Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role
3+ years of Account Manager experience within an insurance brokerage, or comparable
Experience with strategic planning and implementation of complex accounts
PREFERRED
BS/BA in Business, Insurance or related field
CPCU, ARM, CEBS or other professional insurance designation related to discipline
Experience working with agency management systems
Advanced skill level in Microsoft Office suite
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
A company-wide mentality that you can never appreciate your co-workers too much
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
#MMAMW
#MMABI
Official account of Jobstore.
Account Manager – Business Insurance – Fargo, ND (MMA Upper Midwest)
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Account Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Account Manager on the Business Insurance team, you’ll provide consulting services and advise clients in matters relating to Business Insurance programs such as current market trends, and data analytics to meet client objectives. You will manage the retention of assigned accounts by delivering on overall account expectations and coordinating services with the team to meet overall client objectives. You will be responsible for driving agency best practices for internal and external communication to deliver customizable solutions to the client, look for opportunities to round out current accounts and write referral business to assist in agency growth.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
3-5 years of experience in the area of Commercial/Business Insurance, finance or similar industry
Strong analytical, organizational, and follow-through skills
Knowledge of technical underwriting
Proficiency with Agency Management Systems and Microsoft Suite
These additional qualifications are a plus, but not required to apply:
Property & Casualty license (required within 3 months of hire)
CISR designation (required within 3 years of hire)
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMABI
#LI-Hybrid
#MMAUMW
Official account of Jobstore.
Account Manager – Business Insurance
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 10,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Account Manager on the Business Insurance team, you’ll deliver the client effective and efficient resolutions to their business risk management needs. This position will need to manage multiple priorities efficiently, communicate with clients in a clear and concise fashion, identify issues and implement appropriate resolutions, and collaborate with other team members and carrier partners.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
These additional qualifications are a plus, but not required to apply:
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-Onsite
#LI-Hybrid
#MMABI
Official account of Jobstore.
Account Manager – Business Insurance – Sioux Falls, SD (MMA Upper Midwest)
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Advocate at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Account Manager on the Business Insurance team, you’ll deliver the client effective and efficient resolutions to their business risk management needs. This position will need to manage multiple priorities efficiently, communicate with clients in a clear and concise fashion, identify issues and implement appropriate resolutions, and collaborate with other team members and carrier partners.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
Analyzes, prioritizes, and interprets information drawing accurate conclusions with minimal guidelines
Proficiently maintain agency management system data for accuracy
Lead the preparation of proposals of insurance for clients and drive the remarketing process
Deliver policies, and related documents to insureds as needed
These additional qualifications are a plus, but not required to apply:
Bachelors in business, finance, risk management, communication, or equivalent degree preferred
Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, co-workers and management
Computer proficiency with system of records, web-based tools, and Microsoft programs
Ability to priorities and organizes time efficiently to ensure the meeting or exceeding deadlines
Property & Casualty License required within 3 months of hire
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMABI
#LI-Hybrid
#MMAUMW
Official account of Jobstore.
About Marsh McLennan Agency Midwest
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
The Account Manager is at the center of ensuring the successful delivery of exceptional service to our clients. Working with the Producer and/or Account Executive, they plan, execute, and track a customized service plan for each client. The Account Manager builds effective, personalized working relationships with clients and prospective clients, learning their risk and insurance program needs. They engage the full service team and resources as appropriate to create measurable value and efficiencies in our clients’ businesses. The Account Manager also has an understanding of the marketplace and industry, and uses that expertise in placing coverage and negotiating terms and conditions on behalf of clients. Managing the proposal and renewal processes, the Account Manager supports clients in reviewing coverage and program options and understanding associated details. The Account Manager oversees the accuracy of client information in our agency management system, facilitating a collaborative service experience and empowering our client portal.
EXECUTION OF CLIENT SERVICE
Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings
Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
MARKET STRATEGY AND NEGOTIATION
Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages and program needs, assembling into submission package following best practices
Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients
Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
Remains current on forms, coverage, insurance carriers, industry trends, and legislation
Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches
DATA AND PROCESS INTEGRITY
Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals
PEER RELATIONSHIPS
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Trains, guides, and mentors Client Service Representatives and other peers
Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other departments
REQUIRED:
Upon hire, Producers License for Fire/Casualty
2+ years Account Manager experience within an insurance brokerage, or comparable experience
PREFERRED:
BS/ BA in Business, Insurance or related field
CPCU, ARM, CEBS, or other professional insurance designation related to discipline
Experience working with agency management systems
Proficient skill level in Microsoft Office Suite
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
A company-wide mentality that you can never appreciate your co-workers too much
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
#MMABI
Official account of Jobstore.
Account Manager, Business Insurance (MMA New England)
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Account Manager on our Business Insurance team at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As one of our Account Managers on the Business Insurance team, you’ll collaborate with our sales team, clients, and insurance carrier underwriters in order to successfully grow and retain clients. You will act a client consultant, providing clients with recommendations and advisory services to help them achieve their long-term goals. Our Account Managers are accountable for providing excellent client service. We are looking for someone who is energized by working with clients and is comfortable educating clients on the various lines of coverage available to them.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
Official account of Jobstore.
