The Role Responsibilities
This role is under Frontline and Business Performance Team which in turn is part of the broader CCIB Business Development Team. The team owns a portfolio of productivity and frontline capability enablement tools, frontline sales processes, management and sales insights engines and recommendation tools as well as coordinate strategic workforce planning.
The incumbent will work closely with the team head on a wide range of initiatives including:
· CRM Process Ownership – Design target state of the core sales processes and prioritisation of deliverables across the modules; work closely with the CRMx Product Owners and the businesses to implement required enhancements on CRM tool (CRMx) as we work towards the target state.
· CRM and Management Reporting - Deliver key commercial insights from the output of the core sales processes to Management; ensure reporting within the system is accurate and validated; maintain data quality and completeness across all modules
· Frontline Engagement and Feedback – Regularly engage with a global panel of RM / ARM representatives to gather feedback, identify pain points and serve as the “voice of frontline” for other stakeholders e.g. COO, Product, Compliance, etc.
· Project-based initiatives – Act on the feedback from frontline to drive change via initiatives for process improvement, filling existing gaps, etc.
Strategy
· Understand CCIB business strategy and the Business Development role in driving the delivery of our client proposition, commercialisation, and frontline effectiveness
Business
· Ensure alignment with the frontline, functional stakeholders, BPMs and BD for the seamless execution of our business strategy.
· Lead the design and documentation of the frontline activities; find the accurate platform to act as a repository of such documentation.
· Identify opportunities to optimise RM processes – driving improved sales effectiveness and organisational efficiency.
· Ensure strong frontline awareness of key operating model changes impacting clients, Relationship Managers, and the broader teams.
· Collaborate with cross functional teams (e.g., Finance) to analyse Client Performance data and draw insights from the analysis which better enable accelerated, sustainable business growth and client relationship depth.
· Work closely with Business Planning Managers (BPM) / Product Partners on key initiatives to ensure data requirements in new CRM system align with business needs.
Processes
· Drive internal and external process improvements, consulting with the business (cross product and cross regions) teams to understand needs and pain points related to tools support, solve workflow problems, and ensure internal tools and automation systems are fully leveraged
· Work with the Business Process or Policy Owner(s) to enhance or simplify process flow and design
· Understand and assimilate detailed and complex business processes across multiple regions and products. Identify key changes in process required to enable speed, accuracy, scalability and effectiveness
People & Talent
· Demonstrate ability to work effectively across multiple markets and navigate geographical and regulatory complexity
· Engage effectively at all levels of the organisation, including senior management to shape and influence the Business Management agenda
· Lead through example and build the appropriate culture and values, embedding a high level of team engagement
· Ensure ongoing training and development for professional and personal growth
· Manage and mentor the next group of leaders in the team
· Play an active role in upskilling the team’s business knowledge, provide regular feedback on soft skills
Risk Management
· Ability to manage risk, make timely decisions, develop solutions and facilitate mitigating actions.
Governance
· Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role.
· Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
· BD MT
· Management and Country Leadership teams
· BPMs
· Senior Bankers, GAMs, RAMs, FAMs
· Product Partners (GCM, TB, FM)
· CRMx Product Owners, Tech squads
Our Ideal Candidate
· Education: Bachelor’s degree required
· 8+ Years of Relevant Experience in Banking process and Analytics
· Excellent interpersonal and communication skills
· Effective stakeholder management
Role Specific Technical Competencies
· Knowledge of banking processes and policies
· Implementation of solutions to address frontline needs/ gaps
· Ability to simplify and find efficiencies in processes
· Critical thinking and problem-solving in relation to systems and data transformation
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
