Total 85 Support Advisor job vacancies in Information Technology category in The United States of America

Job Scope :

The IT Support is responsible for providing essential technical support and troubleshooting all IT issues for company's employees to minimize the discruption of daily business operation.

Key Responsibilities :

• To provide day to day IT system support
• To provide technicial support on workstations and technical support for the server
• To maintain and responsible for daily end-users' support in hardware and software technical problems within reasonable timeframe in order to ensure smooth daily business operation
• To administer the network by leeping the system hardware and software up to the current revision / release and monitoring of the system performance
• Troubleshooting and administration of the server, email, network security, internet access, phone, printer, door access, attendance system, CCTV, video conference and infrastructure
• To Ensure the IT related inventory and software licensing control

Competency :

• Must be self-motivated, capable to work independently
• Able to learn quickly, meet deadlines and demonstrate problem solving skills
• Demonstrate willingness to explore and learn new technologies.
• Knowledge in ICT familiar with below system will be added advantage:
  - Cisco Switching
  - SAP ERP
  - Microsoft OS & Infrastructure

Qualification :

A minimum of a Diploma in Computer Science, Information Technology, or other related fields.

Experience :

At least 2 years' experience in a related field is encouraged.

Perks & Benefits

• Personal leave
• Company Trip
• EPF, SOCSO & EIS

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

 

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

 

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

工作範圍 ：

IT 支援負責為公司員工提供必要的技術支援並解決所有 IT 問題，以最大程度地減少對日常業務運營的干擾。

主要責任 ：

• 提供日常IT系統支持
• 提供工作站技術支援和伺服器技術支援
• 在合理的時間內維護並負責對最終用戶的日常硬體和軟體技術問題的支持，以確保日常業務運作順利進行
• 透過將系統硬體和軟體升級到當前版本/版本並監控系統效能來管理網路
• 伺服器、電子郵件、網路安全、網際網路存取、電話、印表機、門禁、考勤系統、閉路電視、視訊會議和基礎設施的故障排除和管理
• 確保 IT 相關庫存和軟體許可控制

能力：

• 必須有上進心，能夠獨立工作
• 能夠快速學習、按時完成任務並展示解決問題的能力
• 表現出探索和學習新技術的意願。
• 熟悉以下系統的 ICT 知識將更具優勢：
  - 思科交換
  - SAP ERP
  - 微軟作業系統與基礎設施

資質：

至少擁有電腦科學、資訊科技或其他相關領域的文憑。

經驗 ：

鼓勵至少 2 年相關領域的經驗。

津貼和福利

• 事假
• 公司旅行
• EPF、SOCSO 與 EIS

About You and What You'll Bring

Experience with application troubleshooting, diagnosing, testing and resolving customer issues.
Experience with ticketing, knowledge management and ITSM products such as JIRA, Confluence and Micro focus Service Manager or similar.
Experience in ITIL Service Request fulfilment, Incident and Problem processes.
Desired experience with Windows Server, Linux and Linux Containers.
Desired experience with scripting languages and task automation.
Desired experience with system monitoring and alerting products such as Elasticsearch, Logstash, and Kibana.
Knowledge of networks, network protocols and tools within an Enterprise IT environment.
Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
Ability to work and liaise with team remotely due to the organisational structure being spread nationwide.

Due to the nature of work we do for our customers, all applicants are required to be Australian Citizens and hold a NV1 security clearance with AGSVA and be capable of ... Click here to view more detail / apply for Software Support Analyst

About the Role
We are currently seeking an experienced Technology Desktop Support Officer for a permanent position at our mine site in Blackwater. You will become an integral member of the Technology team, reporting to the Superintendent, Service Delivery. In this role, you will provide first-level application and desktop hardware support to internal employees and stakeholders located at the mine site, corporate office, and remote users.
Your role will be interesting and varied, and will include:

Delivering exceptional customer service to both internal and external customers of the Technology team at the mine site.
Communicating technology knowledge and best practices effectively to influence people and deliver superior outcomes.
Identifying and recommending opportunities to improve costs and efficiencies through the utilization of technology.
Managing technology assets at the mine site to ensure we are getting value from the investment.

What You'll Bring ... Click here to view more detail / apply for Technology Desktop Support Officer

Job Responsibilities:

• Setup Architecture and Design guidelines for the platforms.
• Develop Designs Frameworks.
• Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation.
• Coach and train project team members on Technical architecture processes and best practices.
• Analyze security vulnerability reports for Operating system, Middleware solutions.
• Plan operating system, middleware patching to set up development, testing, and production environments.
• Proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues.
• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Develops and maintains system documentation.

Job Requirements:

Top 3 Core skills

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

1. Experience in AWS

2. Experience in managing DevOps

3. Experience in MEAN Stack

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at saghana.sithara@adecco.com
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

· Should have minimum 4 years’ experience in application support

· Solution oriented, business focused with a mindset to constantly improve production quality and stability.

· Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.

· Excellent analytical skills

· Exposure to Monitoring tools & Automation.

· Good communicator and have managed Operations & Business.

· Problem-Solving mindset with orientation towards Continues Improvement.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

At least 3 years of experience in application development, installation, configuration, and maintenance.
This is an ideal role for a system administrator or systems engineer looking to take the next step in their career.  We?re motivated to train and develop someone into this role .
Ability to configure and troubleshoot network (LAN / WAN/WLAN) issues.
Experience working with Engineering & Design software i.e. Autodesk, 12D and Intune will be highly desired but not critical to being appointed to the role.

At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what?s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. 
With circa 9,000 experts in Asia Pacific, our enterprising culture and decentralised operating model allows us to ... Click here to view more detail / apply for Application Support Engineer

Ensure the local configuration of systems meets the business needs of the trust. Actively support the transition from local legacy systems to new products. Find and remedy errors and variances early in the service lifecycle Interface with suppliers, customers, and support teams Manage user access and roles within the applications. Ensuring the processes and procedures are in place and up to date to ensure effective progression and resolution of incidents. Ensuring processes and procedures are in place and up to-date to enable efficient execution of application management functions. Ensure a close relationship exists with the service desk manager enabling the speedy resolution of clinical system related incidents and problems Develop a list of standard changes to ensure timely response of service and change requests Provide and maintain a portfolio of evidence on own area to ensure compliance with the trusts Information Governance requirements To engage in research and development relating to NHS Clinical and business system applications The Digital Services Configuration & Testing Analyst will be expected to be a source of expert knowledge across all allocated applications including appropriate cross-skilling of staff to deliver this knowledge base. Responsible for analysing and interpreting the business requirements and business processes will be key to the success of the team. There is a need to understand how to apply Digital systems across clinical disciplines and services and play a vital role in the local configuration of the applications The post holder will be responsible for ensuring system admin duties are carried out appropriately including regular management and ensuring the invoking of business continuity plans as appropriate. To contribute and attend the planning meetings and user groups for services both internal and external to the organisation Support the implementation of new systems, overseeing that efficient planning and appropriate work packages lead to successful product delivery. To maintain and in-depth knowledge of the applications and an understanding of their potential use and end purpose including their potential impact on both patient care and Trust performance. Support new software releases, monitoring that all tasks are undertaken in compliance with our Test, Release and Deployment Strategy.

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

• Able to function on 24 by 7, standby mode for our Level 2 teams.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
• Split tickets that have several issues into their own individual ticket.
• Managing and recording all work through our ITSM portal.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Responsible for Level 3 support and escalations for Network and System issues.
• Assist the Client with advanced remote or on-site troubleshooting.
• Assist the Client with on-site installation/implementation & removal of equipment.
• Configure and manage virtual computing systems.
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network and systems to ensure optimum performance, reliability and availability.
• Monitor Systems resource utilisation for trending and for capacity planning purposes.
• Work closely with internal and external teams for problem resolution.
• Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
• Perform maintenance and upgrades of systems and networks.
• Adhere to policies on change management to ensure success of such projects.
• Implement security measures and ensure that policies are followed as part of governance.
• On-Site Hardware Maintenance and Support.
• Make sure that Client Documentation in well maintained.
• Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Create and maintain documentation for on-site processes.
• Escalate tickets that require Team Leads or Technical Manager support.
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
• CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
• At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
• Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Job Description:

We are looking for a Technical Support Officer (TSO) to join our team in Brisbane to provide high quality onsite and remote technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

About the role
The Technical Support Offer (TSO) role delivers prompt and effective face-to-face or remote resolution to customers? requirements through the provision of first and second level technical support for incoming service requests and incidents related to computer systems, software, and hardware.

The TSO will be required to travel to St Vincent?s facilities/sites in order to provide technical assistance and resolution of incidents. They are also required to work as part of the after-hours on-call roster.

Additional responsibilities of the role include:

Conducts engagement with customers with integrity and compassion by understanding the impact of the issue raised;
Delivers prompt and effective resolution to customers, either face-to-face , remotely
... Click here to view more detail / apply for Technical Support Officer

We have multiple opportunities to join our exciting multi-year Defence program to deliver an enterprise Health Knowledge Management System (HKMS). This capability will enable better clinical decision making for the ADF by providing market leading healthcare to ADF personnel and is a key capability and priority for the ADF.

The duties of this role include:

• Provide Level 2 and Level 3 software support for mission system applications involving interacting with end users, providing technical support and troubleshooting of technical issues.
• Identifying and managing ongoing process improvements to enhance operational availability and reliability.
• Completing fulfilment of service requests within the team’s scope.
• Monitor and manage service request, incident, and problem queues to meet contractual KPI’s
• Triage and assignment of service request, incident, and problem tickets to senior software analysts or other support teams.
• Managing Incident end to end demonstrating ownership including triage, investigation, resolution, escalations and post incident follow up.
• Managing Problems end to end by performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required.
• Interact with client system owners and 3rd party product vendors as needed as part of managing incidents, problems and escalated issues.
• Creating and maintaining system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business Support
• Participation in a team on-call roster and management of priority incidents and problems with in contractual KPI’s.

Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Technical Support Engineer (Electrical)
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 4000 + AWS
• Duration: Permanent

Key Responsibilities

• Deliver technical support for after-sales service to both local and regional clients.
• Oversee the provision of immediate and efficient technical support through on-site visits, phone, email, and other virtual means for a variety of products.
• Offer expert technical guidance and propose solutions for resolving customer issues.
• Communicate with the internal team to elevate product concerns and ensure consistent follow-up with customers regarding the progress and resolution of these issues.
• Coordinate with the headquarters and affiliate companies concerning any product-related or technical concerns.
• Conduct hands-on training sessions for the internal team, such as technicians, to fully prepare them to conduct comprehensive product and system tests that verify functionality and compliance with specifications.
• Assist QA team in system testing, including conducting Factory Acceptance Testing, Interface Factory Acceptance Testing, and on-site testing tasks.

APPLY NOW!!!

• Min. ITE in Electrical Engineering
• Min. 1 year of quality engineering experience working in a manufacturing environment
• Comfortable to travel
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage
• Training provided to inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66245 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694