Total 112 Stakeholder Management Manager job vacancies in Kuala Lumpur

Brand: Fresh Beauty (http://www.fresh.com/)

Work location: Sunway Pyramid, Selangor

Responsibilities:

• Lead and motivate the team to achieve monthly sales target
• Proper execution of monthly marketing activities
• Ensure boutique visual merchandising display
• Sales report: FA KPI, competitor, VM, mall activities, animation and monthly sales report, roster, commission payout
• FA image, grooming, retail service and customer service are well execute
• Handle customers complaints
• Deliver timing to FA on company’s work requirement if any
• Train and upgrade FA sales capabilities and customer service level
• Stocks inventory – order and return
• Stocks take execution
• Handle POS and cashiering activities
• Ensure safety and cleanliness of boutique

• Minimum 5 years of experience in Retail Operations, Sales & People Management.
• Minimum SPM Holder.
• Able to communicate fluently in English (spoken & written).
• Sales driven, strong people management skill.

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Commission pay
• Overtime pay
• Performance bonus
  

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking to hire a Key Account Manager with experience in Exhibitions and Events within the Renewable Energy sector.

The role is based in Dubai and will be overseeing two huge trade shows they host called WETEX and Dubai Solar Show.

Drive sales promotion and brand development efforts for WETEX & DSS both locally and in international markets. Collaborate with management to develop sales strategies, aid in forecasting, and work towards achieving sales targets. Ensure the successful execution of the event by coordinating and following through on essential tasks. Engage with General Managers, Directors, CEOs of companies, Consular officials, and government representatives, both locally and globally, to promote WETEX & DSS.

We are seeking a process driven team member who will be setting the foundation of PRISM+ Aircon Malaysia Operations (including installation & service) infrastructure. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter and an inspiring leader to build a dynamic team to scale with our high growth.

This experienced and entrepreneur individual will help us drive up aircon operations and service excellency by going far and beyond, delivering the best possible value and service to our customers. The candidate will be considered a key member of PRISM+ Malaysia team and will report directly to Country Director of Malaysia.

Responsibilities of an Aircon Operations & Technical Manager but are not limited to:

• Formulate Operation, Inventory & Installation/Services process, suitable management reporting metrics and performance management (KPIs). KPI owner and responsible for executing agreed KPIs.
• Manage day to day operation of 3PL management, Inventory accuracy and scaling PRISM+ Express own installation/service team.
• Ensure 3PL warehouse execution of all Lazada/Shopee/Website sales as per SLA.
• Monitor and maintain quality control of all aircon installation and service work.
• PRISM+ Express installation/service team budget owner, responsible for growing the fleet.
• Oversee and ensure day-to-day operations of the aircon department.
• Develop and implement standard operating procedures for installation and service of aircon units.
• Provide operational support and help to execute the organization to bring about optimal service for the benefits of customers/stakeholders.
• Train team to rectify service lapses and develop alternative plans.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders.

• Bachelor's Degree in Business, Engineering, or any relevant course of studies.
• At least 7 years' experience in Aircon Operations/Technical role, having led the function for a minimum of 3 years.
• You should have successfully scaled and led a high functioning aircon operations/technical team for a dynamic start-up.
• A Hustler with a positive attitude to change and meaningful growth.
• Strong understanding of business needs with a customer-first mindset.
• Solid overview on specifics and capabilities in Operation & Logistics.

We are looking for an experienced Country Manager Malaysia & Singapore to join our international B2B brand RateHawk, develop our business and make the travel world better together!

Job Responsibilities:

• Daily team management to achieve planned financial results of the division;
• Monitoring and analysis of staff KPI results;
• Organization of search for and signing up of new business partners, as well as developing current partners and holding negotiations with them;
• Helping the team to manage key partners;
• Hiring and training staff;
• Involvement in designing and implementing the division’s marketing plan;
• Market research, analysis and forecasting.

Key Qualifications:

• Successful experience of managing a team (sales managers or account managers) of at least three years;
• Professional experience in the travel industry, networking with the travel industry, i.e. travel agencies, tour operators, OTAs (Online Travel Agencies) is required;
• An understanding of tourism and the main online booking systems;
• Excellent communication skills;
• Strong organizational and management skills;
• An ability to quickly grasp the features of new markets;
• English and Mandarin/Malay speaker.

We Offer You:

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Remote work format and a flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

5 - 10%

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

MAIN DUTIES AND RESPONSIBILITIES:  

• Builds business by identifying and selling prospects; maintaining relationships with corporate clients across
• Identifies business opportunities in Corporate & MICE segment by identifying prospects and evaluating their position in the industry; researching and analyzing sales options;
• Maintain an up to date account and contact database and special client needs in order to understand better the requirements of the clients;
• Pro-actively seeks knowledge of industry developments and use it to enhance the skill set;
• Prepare and deliver appropriate presentations on products and services;
• Participate on behalf of the company in exhibitions or conferences;
• Negotiate/close deals and handle complaints or objections

ESSENTIAL FUNCTIONS:                            

• Effective communication skills
• Being courteous, professional and persistent
• Strong negotiation and consultative sales skills
• Good time-management skills
• Hands on experience with sales tools such as CRM software
• Good problem-solving skills
• Working with business groups and events

Finance business partner

• Act as trusted commercial adviser to SEA MD and BU leads
• Provide commercial input to bids and tenders (pricing, managing foreign exchange and tax risks etc)
• Provide critical finance review of business budgets and forecasts
• Interpret finance data to provide commercial analysis which contributes to business tactics and strategy
• Hold and update standard charge-out rates based on salaries
• Liaise with BU Leaders & HR in transfers and remuneration issues to support on financial matters

Team leadership

• Manage SEA finance team
• Develop team members in conjunction with the Group’s talent and performance management programmes
• Manage resources to ensure a balanced workload for all team members
• Delegate work effectively to allow development of team members and to manage personal workload

Financial Accounting

• Manage annual year end accounts process for all SEA region (Singapore, Malaysia, Indonesia, Philippines and Vietnam)
• Manage monthly ‘statutory’ reporting to Group Finance team in the UK
• Act as main contact point for external auditors
• Own relationship with third party accounting advisers in Indonesia, Philippines and Vietnam
• Ensure all statutory filings are completed on time
• Ensure that all statutory filings reconcile to local accounting records and management accounting information

Tax

• Manage tax compliance for SEA region: Corporate income tax, sales tax (i.e. GST, VAT, Service tax etc), Payroll tax (where applicable), Withholding tax

• Own relationship with third party tax advisers
• Ensure all tax fillings and payments are submitted on time
• Manage any tax investigations in conjunction with third party advisers
• Develop understanding of cross border tax issues (e.g. Withholding tax) in order to provide guidance as to commercial implications when deploying staff into different countries within SEA

Management Accounting

• Manage monthly management reporting process for SEA region (accounts, forecasts, KPI’s etc)
• Act as interface with Asia finance team
• Manage preparation of ad hoc management information as requested by Asia FD or SEA MD

Bookkeeping

• Ensure accurate books and records are maintained for each entity
• Ensure that appropriate accounting controls are maintained to protect company assets and ensure completeness and accuracy of accounting information
• Develop understanding of internal finance systems to become a subject matter expert for other users

• Build and maintain a continuous product roadmap by working with product teams at the regional and global level. Parallelly work with the various operations and business teams to understand business processes and explore how to solve problems that have never been solved before at this scale
• Opportunity to lead service operations initiatives related to 

a) product feature gap identification, requirement gathering, idea generation based on business pain points; and 
b) play a key role in the solution testing and implementation phase

• Drive feature development updates and ensure strong collaboration and communication across the company and serve as a primary product point of contact for live operations and agent experience
• Lead a team of regional specialists who are responsible for service operation’s product strategy
• Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of product feature improvement opportunities
• Optimize feature rollout for high impact features that speeds up time-to-market and time-to-value
• Responsible for new product rollout and system integration
• Be the gatekeeper for product and tech features to ensure optimal business impacts

Key Responsibilities:

• Performing risk assessments and evaluation of company's exposure to the market
• Preparing various trade reports and data analysis
• Preparing daily client account analysis
• Monitoring pricing connectivity
• Monitoring client trade flow and execution 6. Liaise with various departments on all aspects of client trading

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 6 months of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 3 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Eager to learn and passion in Risk Management or Trading
• Able to work as Shift base Day/Night/Overnight shift/Weekend

• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary:

We are looking for an experienced Senior PR Executive or Assistant PR Manager with a global focus to join our dynamic team. The successful candidate will be responsible for developing and executing strategic public relations initiatives to enhance the company's brand reputation and visibility on a global scale. This role requires strong communication skills, media relations expertise, and a proactive approach to building and maintaining positive relationships with key stakeholders, including media outlets, influencers, and industry partners.

Key Responsibilities:

 

• ·       Develop and implement comprehensive global PR strategies to increase brand awareness and positive media coverage.
• ·       Cultivate and maintain relationships with international media outlets, journalists, bloggers, and influencers to secure editorial coverage and PR opportunities.
• ·       Create compelling press releases, media pitches, and other PR materials to effectively communicate key messages and company news to target audiences.
• ·       Organize and manage press events, product launches, media briefings, and other PR activities to generate media interest and coverage.
• ·       Monitor media coverage and industry trends, conduct media analysis, and prepare reports to evaluate PR effectiveness and identify opportunities for improvement.
• ·       Collaborate with internal teams, including marketing, communications, and product development, to ensure alignment of PR initiatives with overall business objectives.
• ·       Serve as a spokesperson and media liaison for the company, responding to media inquiries, interview requests, and crisis communications as needed.
• ·       Identify and leverage opportunities for thought leadership and executive visibility through speaking engagements, awards, and industry conferences.
• ·       Develop and maintain PR databases, press lists, and contact databases to support PR campaigns and outreach efforts.
• ·       Stay informed about industry developments, competitor activities, and emerging trends in PR and communications to inform PR strategy and tactics.

• ·       Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field.
• ·       Minimum of 4-6 years of experience in public relations, corporate communications, or related roles, preferably with a global focus.
• ·       Proven track record of successfully executing PR campaigns and securing media coverage on a global scale.
• ·       Excellent written and verbal communication skills, with the ability to craft clear, concise, and compelling PR materials.
• ·       Strong media relations skills, with an extensive network of media contacts and experience pitching stories to journalists and influencers.
• ·       Ability to work effectively under pressure, prioritize multiple projects, and meet tight deadlines in a fast-paced environment.
• ·       Strategic thinking and problem-solving abilities, with a results-driven mindset and a focus on achieving measurable PR objectives.
• ·       Flexibility to work across different time zones and accommodate international travel as needed.
• ·       Proficiency in PR software and tools, such as Cision, Meltwater, or PR Newswire, as well as Microsoft Office Suite.
• ·       Experience in crisis communications and reputation management is a plus.

A DAY IN A LIFE

• As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
• Research and analysis on industry benchmarks to identify market leaders, best practises and identify how this could be applied to improve Teleport’s Business lines;
• Research and analysis on macro and microeconomics factors that is impacting the industry and understanding how this can significantly impact Teleport’s goals and objectives;
• Having a deep understanding of the key levers of the business lines and applying market and industry factors that will “move the needle” and impact Teleports objectives and financials;
• Work closely with business and enabler leaders, to understand how operations impacts the business and ensure business and operations team are aligned with our long term goal and objective;
• Collaborating with cross-functional departments independently (all departments including operations) to identify gaps in the business and providing solutions “looking at the bigger picture” (taking into consideration long-term goals and objectives);
• Monitoring profitability of all entities under Teleport Group to ensure revenue and profits are maximised with cost contained;
• Making key decisions around how capital or working capital (internally generated through EBITDA or external funding) are redeployed into the business. Balancing between growth, scale and profitability;
• Building, monitoring and constantly reviewing financial models for Teleport Group;
• Building dashboards for FP&A reportings - single source of truth;
• Preparation of monthly reports - key messaging, financial and operational performances (not financial consolidation reports/reporting packages) for external (bankers, investors, etc) and internal stakeholders (Management, Shareholders, Capital A, Airlines);
• Preparation and review of forecasts and budgets
• Manage and align objectives and work closely along the other 2 team members (finance business partners)
• Implement and coordinate ad-hoc finance business initiatives

SKILLS

• These are minimum-requirement skills and a ‘must-have’ for the role:
• Analytical and problem solving skills
• Independently managing multiple stakeholders effectively
• Ability to work under pressure and tight timelines
• Good time management
• Strong team player

QUALIFICATIONS & EXPERIENCE

• At least 6 years experience in the related field (FP&A)
• Quick and resourceful in obtaining market and industry information and applying them to the analyse business impact
• Power BI and or Tableu or anything equivalent
• Worked closely with cross-functional business and enablers teams (business partners)

Work-Life at #TeamTeleport

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Responsibilities :

• Responsible for leading sales teams to reach sales targets. Sales managers are primarily tasked with training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales.
• Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to potential and new customers across products and revenue streams within a business unit.
• Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Maintain regular communications among team to monitor customer pipeline, tracking against revenue targets, confirming status of re-bookings and escalation of issues
• Deliver assigned Sales campaigns, against accounts, products and revenue target
• Development of brand and industry specific knowledge, including competitor events
• Collaboration with event and marketing teams to develop attraction campaigns
• Liaise with the Event Manager and Sales Operations with regards to available spots on the floor plan
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system
• Manage sales information and customer requirements (via Salesforce) to the Sales Operations and Event teams
• Support Finance in overdue payment collection, resolving bad debt customers and facilitating consistent commission payment process for agents with regular pay runs
• Perform additional responsibilities as assigned.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose:

You will partner the principal(s) to develop the business strategies, objectives and targets for your respective brands in the region. You will drive the brand awareness, expansion and penetration strategies to strengthen the position of the business in the market.

• Strategize, plan, manage and execute all marketing plans and activities to meet the goals and objectives of the brand/s and the company.

• Ongoing review and evaluation of brand/s business performance to ensure achievement of monthly and annual sales targets and to uphold the positioning/ranking of the brands in its distribution.
• Effectively communicate the unique selling propositions of the brands in all brand communications strategies to build brand desire and that will resonate with target markets. Innovate and spearhead creative marketing activities and initiate suitable co-marketing tie-ups to create more business opportunities for the brands
• Organize and plan all product launches, activities or events and prepare the relevant marketing tools and mechanics - to be in line with the brand image and strategy, as well as to achieve set sales targets.
• Manage and liaise with Editors/Beauty Editors, contractors and partners on the planning and execution of all communication and promotional campaigns.
• Create and ensure consistent and impactful visual merchandising displays at all brand point of sales i.e. department stores and all other appointed retailers

• Responsible for the overall P&L of the brand/s up to Product Contribution and relevant KPIs encompassing effective management of stock holding and set A&P budget.
• Compile and review competitors’ marketing activities periodically, as well as ongoing collection of market data, trends and information, for analysis of the brand/s competitive performance and decision making.
• Create and maintain strong working relationships with the principals of the brand/s and the retail stores management, representing the company in business negotiations and tie-ups
• Lead, coach and guide direct reports to develop strong brand knowledge, marketing and business capabilities and inculcate team working spirit.
• Initiate and coordinate ad-hoc corporate assignments, where required.

Key Success Factors:

• Net Turnover total brand/brand group in alignment with the company and principal
• Mix of channel in alignment
• Retail sales mix and growth in alignment according with or without launches
• Effective A&P

• Product Contribution level in alignment
• 5% (of Net Sales target) generated in PR value
• Inventory & forecast level in alignment

Requirements:

• Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.
• Have at least three (3) years of distribution / brand management experience, preferably in luxury consumer goods / FMCG / Beauty industry in product management and / or product marketing experience.
• Have experience analyzing and reporting on marketing activities, in particular analyzing ROI from campaigns and lead nurturing.
• Have a good interpersonal, verbal and written communication skill to drive tasks to completion.
• Are positive and professional attitude and ability to thrive in a fast paced, growing business.

• Have experience with Ms. Excel required, familiarity with CSV files.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

 

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

• Empowering, fun and vibrant culture to grow professionally
• Strong learning ground for your career and opportunity to work with globally renowned brands
• Complimentary Goods and Flexi Benefits

The IT Manager will be a meticulous, IT-savvy and collaborative member of our Technology team.

As the thought leader on IT topics,  you are responsible for defining and delivering a roadmap of IT initiatives that ensure the rest of the organisation can operate at their best. This will involve excellent hardware and software support, managing security, leveraging the latest in productivity technologies and optimising procurement service desk and IT processes.

You will be reporting to the Platform Engineering Manager, and will be supported by colleagues across departments and countries to ensure security and business continuity.

We are looking for an individual that has the willingness and capability to dive into the details   and the breadth of knowledge, capability and confidence to continuously improve and streamline their domain of ownership.

Key Responsibilities:

• Create and continually improve a roadmap of IT projects and initiatives that align with the company's strategic goals.
• Envision and execute short- and long-term visions for the company’s IT needs and goals.
• Evaluate current IT processes and policies in the company and improve processes according to business needs.
• Coordinate with internal stakeholders on applications and processes used to ensure departmental IT needs are met.
• Produce monthly reports to identify issues or problematic trends and optimise ways of working.
• Provision, track, manage and maintain all end-user devices, in-office equipment and software assets.
• Configure hardware and software, facilitate equipment procurement, and manage existing IT assets.
• Actively resolve problems and issues with computer, office network and server systems to limit work disruptions within the company.
• Manage  end user software (Adobe, Google Workspace, Microsoft Office, Jetbrains etc), ensure appropriate licences are assigned and costs are managed.
• Manage service desk operations, leverage automation to streamline processes and improve service delivery.
• Automate self-service remediation of frequent issues such as network connectivity.
• Respond to first-level incidents in a timely manner, identify problems and address the root cause.
• Provide hardware and software support to employees with all levels of technology proficiency.
• Ensure a robust security posture through the deployment and leveraging of security tools and technologies and the definition and enforcement of strong security processes.
• Monitor and manage network security and configuration, and cloud-based platforms.
• Manage and update user access controls in the internal software access matrix.
• Ensure that any unauthorised or high risk software is identified and removed from end user devices.
• Train users on how to maximise the use of our internal tools such as Google Workspace, Notion, Slack and emerging tools.
• Proactively seek out new tools (e.g. ChatGPT) and identify areas for deployment to drive team productivity.

• Bachelor’s Degree in Computer Science, Management Information System, Computer Engineering, or related fields preferred. Degree not required if expertise can be demonstrated through experience.

• Proven 4-5 years of working experience in IT. 
• Exceptional communication skills in English.
• Excellent knowledge of technical management, information analysis and of computer hardware/ software systems.
• Excellent knowledge of Windows and MacOS fleet management, Group Policy Object (GPO) management, remote technical management.
• Interest in managing and strategizing IT processes and policies.
• Self-driven, has a strong sense of ownership and is able to work and learn independently.
• Manage regional operations strategies and day-to-day operations teams.
• Ability to maintain an open mindset to learn.
• Ability to manage your stakeholders.
• ITIL certification will give you an advantage.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
  

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.
• Discount on selected postgraduate courses with INTI: You will receive a 40% discount for the courses you enroll in. Your spouse or children are entitled to a 16% discount for courses they enroll in.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.