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Service Delivery Engineer / Manager
Responsibilities:
• Manage the performance of services and ensure that Service Levels are met.
• Engaging the customer and/or vendors to ensure the smooth delivery of services when required
• Communicate and liasing with clients, stakeholders and vendors.
• Provide Service Performance Reports to clients
• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.
• Do trending of the equipment failure and provides feedback to QA on products quality.
• Keep track of the equipment obsolete and prepare/updates service checklist.
• Ensure adequate and continuous flow of equipment to support and meet downtime of system.
Monitor of EOL/EOS of equipment installed
Requirements:
• Good communication skills, keen to learn and a team player
• Experience with contract and vendor management
• Ability to work independently, plan and provide system solution and troubleshooting
• Ability to manage stakeholders and vendors
• Knowledge of infrastructure, security access system is an added advantage
We respect your privacy and all communication will be treated with confidentiality.
If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com
*Only shortlisted candidate will be notified.
Kelvin Lee (Reg. No. R1872625)
STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)
Official account of Jobstore.
Responsibilities:
Requirements:
Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.
EA License No: 13C6305
Reg. No.: R1874608
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
Official account of Jobstore.
Responsibilities:
Requirements:
Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.
EA License No: 13C6305
Reg. No.: R1874608
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
Official account of Jobstore.
Service Delivery Engineer / Manager
Responsibilities:
• Manage the performance of services and ensure that Service Levels are met.
• Engaging the customer and/or vendors to ensure the smooth delivery of services when required
• Communicate and liasing with clients, stakeholders and vendors.
• Provide Service Performance Reports to clients
• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.
• Do trending of the equipment failure and provides feedback to QA on products quality.
• Keep track of the equipment obsolete and prepare/updates service checklist.
• Ensure adequate and continuous flow of equipment to support and meet downtime of system.
Monitor of EOL/EOS of equipment installed
Requirements:
• Good communication skills, keen to learn and a team player
• Experience with contract and vendor management
• Ability to work independently, plan and provide system solution and troubleshooting
• Ability to manage stakeholders and vendors
• Knowledge of infrastructure, security access system is an added advantage
We respect your privacy and all communication will be treated with confidentiality.
If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com
*Only shortlisted candidate will be notified.
Lee Soo Hong (Reg. No. R1872625)
STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)
Official account of Jobstore.
Site Support Engineer - TL
The individual needs to hands-on & have prior experience of managing teams in similar environment
Job Responsibilities:
Job Requirements:
Official account of Jobstore.
Service Delivery Engineer / Manager
Responsibilities:
• Manage the performance of services and ensure that Service Levels are met.
• Engaging the customer and/or vendors to ensure the smooth delivery of services when required
• Communicate and liasing with clients, stakeholders and vendors.
• Provide Service Performance Reports to clients
• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.
• Do trending of the equipment failure and provides feedback to QA on products quality.
• Keep track of the equipment obsolete and prepare/updates service checklist.
• Ensure adequate and continuous flow of equipment to support and meet downtime of system.
Monitor of EOL/EOS of equipment installed
Requirements:
• Good communication skills, keen to learn and a team player
• Experience with contract and vendor management
• Ability to work independently, plan and provide system solution and troubleshooting
• Ability to manage stakeholders and vendors
• Knowledge of infrastructure, security access system is an added advantage
We respect your privacy and all communication will be treated with confidentiality.
If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com
*Only shortlisted candidate will be notified.
Lee Soo Hong (Reg. No. R1872625)
STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)
Official account of Jobstore.
Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.
We are expanding our team to include an On-Site Care Manager to assist our medical practices and patients with in-person enrollments and onboarding to the Chronic Care Management program as well as providing telephonic monthly encounters for care management. This role will be in person at your assigned medical clinic, and you will report to your Esrun Health Supervisor as well as working closely with the on-site staff as a representative of Esrun Health. As a team member at Esrun Health, you will have the ability to make a true impact on the success of our partner clinics while helping to improve the lives of our patients by aiding them in chronic care management.
This is a full-time position and with full-time status, this position will offer full benefits through Harris Computer including Health, Vision, and Dental Insurance, generous PTO, 401K with up to 8% match and many other benefits.
Esrun Health is seeking to staff these positions with Medical Assistants and nurses (both LPN and RN).
What your impact will be:
Your Responsibilities:
What we are looking for:
What will make you stand out:
What we offer:
About us:
Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.
As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.
Official account of Jobstore.
Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.
We are expanding our team to include an On-Site Care Manager to assist our medical practices and patients with in-person enrollments and onboarding to the Chronic Care Management program as well as providing telephonic monthly encounters for care management. This role will be in person at your assigned medical clinic, and you will report to your Esrun Health Supervisor as well as working closely with the on-site staff as a representative of Esrun Health. As a team member at Esrun Health, you will have the ability to make a true impact on the success of our partner clinics while helping to improve the lives of our patients by aiding them in chronic care management.
This is a full-time position and with full-time status, this position will offer full benefits through Harris Computer including Health, Vision, and Dental Insurance, generous PTO, 401K with up to 8% match and many other benefits.
Esrun Health is seeking to staff these positions with Medical Assistants and nurses (both LPN and RN).
What your impact will be:
Your Responsibilities:
What we are looking for:
What will make you stand out:
What we offer:
About us:
Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.
As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.
Official account of Jobstore.
Role Summary & Role Description
As a Technical Operations team member, you will be part of a global team providing second and third level support for the GlobalLink applications. You will be involved in projects which will optimize the current services as well as work on building the next generation infrastructure to support new initiatives.
Successful candidates will have a broad knowledge across multiple areas of information technology with the ability to quickly diagnose and remediate service issues. We are looking for innovative and enthusiastic candidates who are self-motivated and able to drive projects from beginning to end.
Responsibilities:
Years of Experience: 8 years minimum
Core/Must have skills
5+ years of experience using AWS services, EKS/Kubernetes, Python, BASH, or similar scripting language.
Designing CI/CD pipelines using Jenkins, artifactory, and other devops tools.
Experience supporting a production application.
Linux system administration knowledge (preferable Red Hat or CentOS).
Strong familiarity with web servers and their inner workings (specifically Apache) and development of CGI scripts.
Good to have skills
Basic knowledge of networking and troubleshooting network components. (TCP, UDP, Load Balancing, NAT, FW, etc.)
Experience administering SiteMinder Server, Webagent, Messaging queues like WMQ, Sonic, RMQ.
Experience with running and troubleshooting Java applications.
Work Schedule
Hybrid
Keywords (If any)
AWS, Kubernetes, EKS, DevOps, CI/CD, Ansible, Jenkins, Linux, Python
Official account of Jobstore.
RESPONSIBILITIES:
REQUIREMENTS:
HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.
Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473
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Job Title
Common accountabilities:
Specific accountabilities:
Problem & Incident Management.
Business Knowledge
Dev Management
Team Management
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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Manager II, Customer Engineer - Shift Supervisor (M2)
Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
Executes escalation procedure.
Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering.
Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.
Functional Knowledge
Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.
Business Expertise
Applies understanding of how the team relates to other closely related areas to improve efficiency of own team
Leadership
Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines
Problem Solving
Uses judgment to identify and resolve day-to-day technical and operational problems
Impact
Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function
Interpersonal Skills
Uses tact and diplomacy to exchange information and handle sensitive issues
May be required to interact with outside customers, vendors or suppliers
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
#LI
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
4 - 7 YearsWork Experience:
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
NoU.S. Salary Range:
$76,000.00 - $104,500.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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Job Requisition ID #
Position Overview
This position leads a country aligned contact centre team with a focus on helping customers adopt industry-leading 3D design, engineering, and entertainment software, by providing solutions, direction, and troubleshooting for technical support issues. It also leads the evolution of proactive support by delivering capabilities that aid our customers in their adoption of Autodesk products, as well as providing a country language and cultural lens to the customer and team experience. This position reports to the Director of Customer Technical Success, APAC.
Responsibilities
Lead a country focused, mixed industry contact centre team
Lead a team of mixed industry specialists accountable for supporting technical needs and operational performance
Lead with a strategic focus on the customer including customer metrics, customer relationships and executing on strategies to meet customer needs
Demonstrate thought leadership and global scope through processes, operations, initiatives, or improvements and work with peers to ensure global operations alignment and practice
Liaise with leadership to contribute to setting organizational vision and for input and actions on priorities and tasks
Investigate and ensure resolution of escalated issues related to service delivery and customer satisfaction, and ensure timely communication to customers and appropriate stakeholders
Advising on budget asks and resourcing by working closely with requestor and leadership on customer or employee value
Drive or lead innovative improvements
Influence and drive the strategic mission by owning global or local strategic project(s) or program(s)
Create and own local country based strategy
Interface with program and project managers to prioritize programs and initiatives that support Customer Technical Success strategy and vision, policy, process, documentation, and training
Proactively identify improvements to promote efficiency and improvements to the local language and culture customer experience
Identify and manage the implementation of processes and plans to ensure effective delivery of technical support services for Autodesk products
Lead and motivate talent
Manage and implement employee Human Resource programs and initiatives; ensure implementation of activities including but not limited to employee performance plans, onboarding programs, employee development and coaching initiatives
Measure and monitor performance against established service levels to ensure achievement of individual and team targets; conduct periodic verification of work to ensure adherence to organizational standards
Ensure staff are adequately prepared to support products through training, processes, and programs
Lead with Accountability, Communication and Relationships
Develop local relationships, drive alignment, understanding and results needed to achieve customer satisfaction and business objectives
Establish effective working relationships and collaboration to improve the processes for product quality, communication, and team engagement.
Sponsor or lead local site engagement activities including monitoring site sentiment, location dynamics, facility configuration, and promoting a deeper sense of community.
Respond to site/area emergencies and liaise with appropriate parties to take necessary steps
Additional experience in other areas will be considered
Minimum Qualifications
Bachelor's degree or equivalent work experience
People management experience in a technology or customer support industry, or equivalen
Proficient in CRM, Knowledge capture tools, and processes
Strong written and verbal English and Mandarin/Chinese communication skills
Preferred Qualifications
Proficiency or familiarity with using Autodesk products
Experience with cloud/SaaS-based applications
Experience managing or working in a hybrid team
Experience with using metrics/data to develop meaningful insights and actions
The Ideal Candidate
People-minded: empathizing with, responding to, and problem-solving customer issues
Prompt: making timely decisions based on sound logic and consideration of the consequences
Motivated: having a keen sense of ownership with a bias for action and a willingness to roll up sleeves
Organized: clarifying assignments, prioritizing work, and attending to detail to ensure work is done in a timely and high-quality manner
Strategic: offering articulate recommendations and rationale and building support with key decision makers
Attentive: actively listening to others to communicate clearly and concisely
Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills
Influential: being a role model, inspiring others, and affecting a positive impact
#LI-KC1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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This role involves a blend of technical expertise, customer service, and sales support, ensuring optimal use of our ITCH operations.
Key Responsibilities:
- Client Support: Assist clients in understanding and utilizing data from ITCH operations.
- Address any queries or issues, ensuring a high level of customer satisfaction.
- Optimization of ITCH Operations: Guide clients in enhancing the efficiency and effectiveness of ITCH operations.
- Claims and Warranty Assistance: Provide support in the event of claims and manage warranty-related issues.
- Technical Demonstrations: Conduct on-site demonstrations of equipment for crew members when ships are in port.
- Onboard Trials: Join ships on voyages to demonstrate the ITCH system in action, showcasing its features and benefits.
- Sales Support: To assist the regional sales director and colleagues with sales-related activities to drive regional growth, when not engaged in the above activities.
Qualifications:
- At least 1 to 2 years in operational roles within Maritime / Shipping industries. Ex ship-cadets are welcome to apply.
- Professional technical maritime certificates, or Diploma in Marine Engineering.
- Technical proficiency, with the ability to understand and operate equipment.
- Strong problem-solving and customer service skills.Willingness to travel, including joining ships for voyages.
- Good communication and presentation skills.
- Collaborative mindset, able to work closely with the sales team.
- Benefits:Opportunity to be a part of a dynamic and innovative team.
- Exposure to diverse regions and maritime operations.
- Competitive salary and benefits package.
Employment Type
Full-time
Official account of Jobstore.
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
As a member of the Support Service Management team, we provide a personalised support service to our Ultimate Success plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalised support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager.
The Support Service Manager (SSM) will coordinate and collaborate with Ultimate Success plan customers as well as internal Adobe technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved visibility during issue resolution, regular support experience data and trend analysis, personalised updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Adobe Consulting Services organisations.
Key aspects of this role include the following activities:
Business Insight
You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills, are forward-thinking and have experience working with data sets to identify common data trends.
You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality.
You have with strong mentoring and coaching skills enabling the team to deliver their best. You focus on long term sustainable strategic improvements in favour of short-term results.
Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.
You will have experience supporting high profile Enterprise customers or managing customer success and are a creative problem solver who is passionate about customer success and premium service delivery.
You have experience in and enjoy collaborating with a wide range of team members in order to meet key performance indicators.
Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial.
Excellent organisational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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