Total 13 Director/C-Level Service Operations Manager job vacancies in Johor Bahru, Kuala Lumpur, Seremban, Penang, Sabah, Selangor, Sarawak, Labuan

Reporting to the Associate Director of Client Operations, this is a unique opportunity to join a dynamic, fast-growing company in Financial Services.

You Will:

• Provide a full range of fund accounting services to private equity clients, including NAV preparation, booking accruals, security pricing, performing cash and security position reconciliations.
• Prepare pricing of portfolios ensuring all holdings are priced observing the applicable fund documents and valuation policies.
• Prepare capital call, distribution calculation and allocation.
• Prepare fee schedules including calculation of management fee and waterfall, ensuring all calculations observe applicable fund documents.
• Prepare Investor allocations for each NAV cycle ensuring capital transactions are booked correctly and P&L is allocated correctly.
• Prepare NAV packages and other ad hoc deliverables as defined in the service level agreements.
• Complete other ad hoc requests and projects.
• Communicate with internal MUFG teams and external clients, ensuring all deliverables and requests are met.
• Prepare/Assist with audited Financial Statements, audit assistance, and other regulatory services, as applicable.

Reporting to the Senior Associate Director, Client Operations, a list of your responsibilities will include: 

• Manage a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports;
• Ensure the team is trained, engaged and as efficient as possible in achieving organizational goals.
• Partner with investment managers, brokers and auditors for daily operational issues;
• Work with other teams, such as IO, finance, regulatory reporting and banking to ensure all deliverables are met
• Participate in multiple system improvement projects, global and local plans and identifying and building on efficiency improvements
• Ensure the accuracy of client deliverables prepared by your team while observing service level agreement timelines.
• Maintain responsibility for the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in different system projects and contribute to idea generation for future process or technological improvements.
• Any other ad-hoc tasks as needed by our clients, organization, or employees on their team.

This is a vital role in ensuring MFS can calculate independent Net Asset Values of investment funds. A Fund of Funds Middle Office Operations (FOF MOO) Senior Associate will be a part of a global team that is responsible for data collection of pricing information relating underlying fund positions and loading the information to the security master application.

An FOF MOO Senior Associate will have a strong understanding of what drives the value of an investment fund, the types of products it trades and the nature of day-to-day operations between an investment fund and its counterparties, all alongside a keen interest in learning new technologies and skills.

• This position will have the primary responsibility of managing fund accounting team(s) providing the full range of fund administration services to Hedge Fund
• This individual will be reporting directly to the Head of Operations, Malaysia and the Head of Client Operations, Fund Accounting, Hedge Funds in Singapore

A partial list of responsibilities and skills includes:

• Review and coordinate Net Asset Value calculation and reportings
• Review and coordinate investor servicing activities. Including investor on-boarding, capital calls, distributions, and other investor reportings.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations
• Maintain a working knowledge of current accounting principles and developing solutions for issues 
• Review of financial statements and footnotes for audit purpose
• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Lead new funds on-boarding process and ensure that everything is in order prior to the fund launch.
• Primary contact to client on daily operational, issue discussion and any other request
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Participate in client pitch or any other sales effort as a subject matter expert. 
• Perform other duties as assigned and incidental to the work described above
   

• Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently
• Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters
• Leads and manages the day to day operations
• Translates company's strategic plans into defined operational plans
• Defines Key Performance Indicators to monitor operational success against objectives
• Key interface with clients for the operations team and ensures clients requirements are met in a timely manner
• Develops and manages budget planning to minimise operations expenditure
• Stays up to date to technological changes within the industry
• Develops leadership / coaching programs to increase operational effectiveness
• Assists top management in setting goals that promote company growth
• Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects
• Streamlines operations procedures and develops plans to manage turnover and workloads to increase productivity
• Works closely with other departments to promote efficient business optimization
• Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company
• Provides budget and cost planning for new project implementation

Skills and Qualifications:

1. Minimum Bachelor’s degree in any discipline
2. At least 5 years of proven experience in the cleaning industry, facility management or building maintenance with at least 5 years in a managerial capacity
3. Leadership skills, with steadfast resolve and personal integrity
4. Strong organizational and strategic planning skills
5. Excellent interpersonal, communication (both verbal and written) and client interfacing skills
6. Strong problem-solving skills and driven to achieve results
7. Strong decision making, planning and prioritization skills
8. High motivated with passion to drive changes for the business operations

• Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently
• Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters
• Leads and manages the day to day operations
• Translates company's strategic plans into defined operational plans
• Defines Key Performance Indicators to monitor operational success against objectives
• Key interface with clients for the operations team and ensures clients requirements are met in a timely manner
• Develops and manages budget planning to minimise operations expenditure
• Stays up to date to technological changes within the industry
• Develops leadership / coaching programs to increase operational effectiveness
• Assists top management in setting goals that promote company growth
• Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects
• Streamlines operations procedures and develops plans to manage turnover and workloads to increase productivity
• Works closely with other departments to promote efficient business optimization
• Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company
• Provides budget and cost planning for new project implementation

• This position will have the primary responsibility of managing fund accounting team(s) providing the full range of fund administration services to Private Equity, Real Estate and Hybrid Clients
• This individual will be reporting directly to the Head of Operations, Malaysia and the Head of Client Operations, Fund Accounting, PERA in Singapore

A partial list of responsibilities and skills includes:

• Review and coordinate Net Asset Value calculation and reportings
• Review and coordinate investor servicing activities. Including investor on-boarding, capital calls, distributions, and other investor reportings.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations
• Maintain a working knowledge of current accounting principles and developing solutions for issues 
• Review of financial statements and footnotes for audit purpose
• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Lead new funds on-boarding process and ensure that everything is in order prior to the fund launch.
• Primary contact to client on daily operational, issue discussion and any other request
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Participate in client pitch or any other sales effort as a subject matter expert. 
• Perform other duties as assigned and incidental to the work described above
   

Key Responsibilities:

1. Assist the team in operating and expanding Earn products, and strategize their growth.

2. Plan and execute various activities to stimulate user engagement and product growth.

3. Seek collaboration opportunities with token partners to widen market reach.

4. Collaborate with cross-functional teams such as product, marketing, customer service, KOL affiliate, etc., to ensure smooth product operations.

5. Monitor and address Earn product issues by coordinating with internal and external stakeholders.

6. Undertake initiatives with internal and external stakeholders to attain the set KPIs.

7. Assess the performance of marketing campaigns and product growth using data analysis and user feedback.

8. Assist the team in handling VIP and institutional clients, and onboard more clients for Earn products.

9. Understand each protocol mechanism deeply and as well as cooperate with top-tier protocols to expand the LSD market.

Required Qualifications:

1. 4+ years traditional finance background and 3+ relevant Fintech product experience. Bachelor's Degree in Business, Finance, Technology, or a related field.

2. Strong understanding of the Fintech industry

3. Demonstrated experience in product growth or operations role.

4. Excellent problem-solving skills and the ability to coordinate with multiple stakeholders.

5. Strong data analysis skills and the ability to use data-driven decisions to drive growth.

6. Excellent communication and people management skills.

• To be responsible for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met
• To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• To identify and ensure that the appropriate line manager is aware of quality, safety, health and environment issues
• To maintain effective project governance, processes and systems to be utilized throughout project
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan
• To lead and facilitate the overall cross-functional project team
• To manage the change control process
• To monitor and advise upon project finances
• To manage the flow of project information between the team and the client, through regular meetings and written communications
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• To identify opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager
• To ensure that key information and learning generated from each project is input into the Turner & Townsend internal database
• To ensure prompt client invoicing and utilising of internal accounting systems in order to monitor a project’s financial status

Reporting to the Director, you will play a pivotal role in the planning and deployment of technology-based solutions to support SingHealth’s strategic HR goals and objectives and to enhance HR processes and operational efficiencies through innovation and automation. You will support cross-institution harmonisation and cross-functional collaboration to ensure optimisation and efficiency of HR IT systems and the seamless integration of IT systems across SingHealth for HR-related content.

You will oversee a team of HR Systems Specialists to support the operations of the Human Resource Information System (HRIS) through system administration, regular upkeep and enhancements. You will direct and implement initiatives to ensure the governance of the HRIS and HR technology related projects, as well as address and mitigate risks to data and cyber security. You will work with various internal stakeholders and vendors to achieve effective use of technology to support business functions and digital transformation.

Job Requirements:

• Degree in Human Resource Management, Business Administration or equivalent
• Minimum 12 years’ experience in HR business environment, with at least 8 years in people management role
• Candidates with lesser years of experience may be considered for Senior Manager role
• Possess knowledge of HR systems and HR web-based applications
• Knowledge of SAP SuccessFactors will be an advantage
• Strong teamwork and ability to manage cross-functional and institutional relationships
• Excellent interpersonal and communication skills
• Must be fully vaccinated against COVID-19

JOB SCOPE:

· Working with senior management to develop and implement policies and actions;

· Drafting of regulatory instruments such as legislations and subsidiary legislations under the purview of the organisation;

· Providing legal advice and interpretation with respect to various legislations administered by the organisation, as well as all other laws of Singapore as required by the organisation in the discharge of its duties and functions;

· Drafting, reviewing and providing sound legal advice on a broad range of legal issues;

· Drafting, vetting and advising on general corporate and contractual matters including, but not limited to, tender documents, Memorandum of Understanding (MOUs), tenancy agreements and other commercial documents;

· Developing and setting in place internal legal processes and guidance for the various Divisions including setting up a repository of legal advice rendered to the organisation;

· Advising and managing potentially contentious matters;

· Managing and liaising with external lawyers; and

· Undertaking such other tasks/projects as may be assigned from time to time.

· To complete daily job given.

· Other relevant duties as may be assigned by the client

REQUIREMENTS:

· A law degree and be called to the Singapore Bar (or other commonwealth jurisdictions).

· At least 4 years post-qualification experience.

· Corporate work experience (especially in contract law) would be an advantage.

· Versatile and self-motivated with strong analytical skills.

· Able and willing to multi-task and work well under pressure handling a wide range of legal work.

· Good communication and interpersonal skills; the ability to write and reason clearly and compellingly is essential.

· Team player who is also able to work independently with minimal supervision.

ADDITIONAL INFO:

· Contract type: 1 year with option to extend 1 year

· No. of candidates required: 1 pax

· Salary: Salary will commensurate with qualification and experience.

· Working hours and days: to be specified

· Date of commencement: 2024

· Working location: Central (Lavender MRT)

BENEFITS:

· Attractive salary

· Comprehensive medical benefits

· Leave benefits

· Training and Professional Development

Interested applicants may apply via

www.seacaremanpower.com for the agency’s consideration

Only shortlisted candidates will be notify

Lic 95C4455

Chab Group is a brand experience agency with global reach and offices in Singapore, Paris, Cannes/AIX, Bangkok, Bali and Siem Reap. We generate breakthrough ideas, connecting brands and people through events, experiences that transform business. Our portfolio of award-winning work celebrates a decade across event marketing, promotion and activation, customer experience, employee engagement, digital, social, and mobile. A leader in many categories such as luxury and medical-technology, Chab operates primarily in APAC and the EU. More information is available at www.chabevents.com.

We are looking for a driven and passionate Marketing Manager to take the lead in Marketing efforts. This is a high growth potential role, as this is position 0 in the Marketing department, this person has the opportunity to co-create & drive a robust Marketing strategy that aligns with our Sales strategy. This is a Singapore focused role, however, has the potential to grow into a regional and global role quickly, for the right candidate.

• We specialise in creating communication programmes for business, consumer, and employee audiences through interactive, immersive, and emotional channels such as events, conferences, incentives, video and digital.

• Our clients engage us to help them build, reinforce, and create advocates for their brands

MARKETING MANAGER / DIRECTOR

As the Brand Marketing Director for Chab, it's about the 'everythingness' captured in the essence of ‘us-ness.' It's about diving deep into the core of our identity and wholeheartedly believing. Speaking with clarity, conviction, and kindness is paramount. We don't hedge our perspectives, whether with clients or among ourselves. We voice what we believe serves the idea or the people best, even if it's a challenging stance to take. We're prepared to make calculated risks, to make tough calls without excessive hand-wringing. Additionally, we value transparency and vulnerability, always in pursuit of excellence. You embody Chab's voice, expressing unparalleled "truthiness" through written, oral, and social mediums, as well as in the various stages of the O2O2O cycle.

This role, however, extends beyond just representing Chab. It seamlessly transitions into your client-focused duties, which require you to spend a significant portion of time working directly with the creative and account teams. Yes, sometimes it's about us, but at other times, it's about them.

WHAT YOU'LL BE DOING:

• Reporting directly to the Chief Creative Officer, you will oversee the agency's complete marketing and branding initiatives. Your role is holistic, encompassing everything from PR to tech. Conceptualising innovative ideas, you're responsible for amplifying reach, generating leads, raising brand equity, and driving traffic. Your tasks include devising a growth marketing strategy, crafting brand loyalty programmes, and executing a comprehensive 360-degree marketing approach. Essentially, you are at the forefront of transforming the Chab voice through groundbreaking marketing and experience strategies.

• Digital Direction: As the keeper of social channels and content for web, you’ll also manage SEO and optimisation.

• Creative Leadership: You'll ensure our ideas are impactful and relevant. Oversee the quality of creative products and ensure campaigns align with the brand's core essence. Monitor, evaluate, and provide insights for campaign enhancement.

• Strategy Development: Lead and engage in strategic discussions internal and with clients, ensuring operational efficiency.

• Operational Oversight: Engage relevant stakeholders for strategic initiatives. Proactively address challenges, liaising with the Business Lead/Executive Partner when necessary.

• Team Management: Oversee the growth, training, and management of project teams to insure their understanding and growth. Set a clear vision, ensure optimal team dynamics and focussed delivery of projects.

• Client Related Assignments and Relationships: Understand and address our clients' marketing challenges. Stay abreast of their objectives and foster cooperation with their external partners. Also, ensure all upcoming projects are well-coordinated with the Business Lead.

Core Qualities and Skills:

• Effective Communicator: Exceptional presentation skills with a flair for storytelling to ensure desired outcomes.
• Innovative Thinker: Instrumental in refining and creating efficient processes for both Chab and our clients.
• Team Collaboration: Promotes a harmonious work environment where collaborative efforts yield the best ideas.
• Lifelong Learner: Beyond marketing expertise, a dedication to continuous learning in emerging methodologies, brand strategies, and platforms is vital.

Experience and Education:

• A minimum of 7 years in marketing, complemented by a relevant educational background.

• Proficiency in digital marketing and the creation of marketing campaigns.

• Familiarity with Google Analytics and SEO/SEM strategies.

• Expertise in social media management and ad buys.

Technical and Soft Skills:

• Strong visual discernment, superior writing, and language skills, with the capability to craft original and compelling content.

• Working knowledge of Adobe Photoshop, Illustrator, and Lightroom is a plus.

• Effective project management skills, with the ability to juggle multiple projects and adhere to strict deadlines.

• Self-driven, resourceful, and adept at working in a diverse, cross-functional, multinational environment.

• A flexible, proactive, and positive approach to tasks and challenges.

Why Chab?

• A fun, dynamic, multicultural, diverse and continuously expanding team;
• An intense pipeline of projects ranging in size and industry with well known brands;
• Being part of a rapidly growing international group where no 2 days are the same;
• A focus on training, development and knowledge sharing; and
• Unlimited coffee, snacks and celebratory apéros.

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-orientated individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to Senior Engineering Manager of CEG/QSB.

What you will be working on

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders. You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director--Quality-Service-Branch---Contract-_JR-10000021093