Total 2 Senior Executive Quality Assurance Manager job vacancies in Education / Training category in The United States of America

Job Description:

• To perform functions and tasks in relation to building the workplace culture, staff and guests’ engagement and overall service effectiveness in the field.
• From scheduling to logistics co-ordination; preparation of training materials to processing of invoices (for in-house runs). Conduct Service Quality trainings
• Development of common OJT content, using e-learning. Be involved in the production of learning videos in relation to Service Excellence, Housekeeping Standards, Infection Prevention Controls, etc
• Conduct analysis on training management reports and training budget
• Preparation and dissemination of training report
• Analyze Service Quality report, and provide recommendations from learning perspective
• Support the team with content development and publishing of the daily learning material Daily Dose
• Provide alignment and understanding of our service values (ACTS OF GRACE) through contextualizing the values to operations deliveries, using suitable microlearning tools
• Responsible for the planning and execution of quarterly service audits in FEH portfolio of hotels and serviced residences
• Preparation of publicity piece for nomination of nominees for the various Service Excellence Awards (including Employee of the Month)
• Trawl the internet for relevant awards for service, HR, organization, hospitality, etc for FEH’s participation
• Collation and edit of submission write-ups and preparation of nominees

Job Requirements:

• Minimum Diploma in Business Management with 3 to 5 years’ working experience preferably in Learning & Development and/or in hospitality industry
• Highly motivated and passionate about learning
• Analytical, meticulous and results focused
• Possess good verbal and written communication skills as well as strong interpersonal relationship skills
• Excellent knowledge and experience with Training Needs Analysis, Learning Management System and Microsoft Excel
• Good working knowledge of Microsoft Office
• Ability or Experience in simple videography and media editing tools would be an advantage
• Able to work in a fast paced environment

The successful candidate will be part of a dynamic team that gathers deep insights and ensures quality assurance in Project Wolbachia – Singapore.

You will be involved in various analytical and entomological activities including, but not limited to, data cleaning and management, statistical analysis, conducting biological assays and experiments, developing or/and evaluating quality assessment of Wolbachia-Aedes strains, and preparing reports on situational awareness. You will be operating in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time.

Requirements:

• Applicants with life science or data analytics background will have an advantage
• Computer literate with a good grasp of MS Excel and/or GIS tools
• Inclination to appreciate technical data sets and records management
• Able to work independently and as a team in dynamic settings
• Able to systematically perform routine work processes and have an eye for details
• Self-motivated learners in exploring and adopting new concepts and techniques
• Willing to work after office hours and/or weekends when necessary

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-TECHPLACE-II-BLK5008-AMK-AVE-5/Senior-Research-Officer--Quality-Assurance-Branch----Contract_JR-10000021684