The key roles and responsibilities of the HR and Quality Manager are: (*please see the attached job description and person specification document for full details) Leading the operational management and administration of HR and quality across the organisation. Providing HR guidance and support to line managers. Managing and supporting an Administrator. Leading on health and safety and equality, diversity and inclusion for the organisation. Co-ordinating the review process of organisational policies and procedures. Leading and developing Derbyshire Mind's recruitment, induction and performance management processes. Ensuring that Derbyshire Mind's HR systems and processes are in line with employment law. Leading the delivery and development of staff and volunteer training. Co-ordinating Derbyshire Mind's Mind Quality Mark (MQM) review process. Managing Derbyshire Mind's office sites and facilities. Attending Board meetings and being an active member of the Governance Sub-Committee

Join WSP, a global leader in engineering professional services, and elevate your career as a Principal Water Resource Engineer. As part of our team of intelligent and collaborative Changemakers, you will be a driving force in delivering iconic projects that shape the future.
Role Overview: As a Principal Water Resource Engineer at WSP, you will hold a strategic leadership position, enhancing the capabilities and reputation of our Geo-Environment team. This role focuses on leading and influencing major projects in civil, infrastructure, renewable energy, and mining sectors, with a particular emphasis on water resources management, flood resilience, and climate change adaptation.
Location: Preferably Sydney, Australia; other locations considered for the right candidate.
Responsibilities:

Spearhead the development and delivery of innovative and sustainable surface water management solutions.
Lead complex projects in geo-environmental engineering, focusing on surface water assessments and designs to support various sectors across
... Click here to view more detail / apply for Principal Water Resource Engineer

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: sr@kerryconsulting.com

My Client is a leading stable firm in Singapore.

POSITION OVERVIEW: Oracle HR Support Engineer (1-Year Contract - 12 Days Annual Leave)

As an Oracle HR Support Engineer, your responsibilities include the technical upkeep and support of the Oracle Human Resources Management System (HRMS). You will provide ongoing support for essential applications such as Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules, and other ERP financial modules. Your duties involve ensuring system availability, optimizing application performance, and contributing expertise to business requirement assessments. Additionally, you'll review technical and functional solutions, address queries from various business units, and provide regular updates on production status and issue resolutions.

Moreover, you'll support diverse jurisdictions spanning SG, MY, CN, and international locations, actively participate in Disaster Recovery and Business Continuity exercises, and offer on-call assistance as required, including weekends and after-hours. Your role emphasizes a commitment to quality and proactive measures to achieve error-free operations. You'll also play a pivotal role in supporting system deployments and upgrades across different environments.

Skillset:

• Proficiency in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management, and Compensation Modules.
• Strong command of Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, and Oracle SSO.
• Expertise in SQL, with hands-on experience supporting software/platform/database upgrades.
• Demonstrated experience in facilitating system deployments across various testing and production environments, encompassing SIT, UAT, PROD, and DR, with a solid understanding of DevOps methodologies.

Must-Have Primary Skill: Business Analysis-Data Analysis-Oracle

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at sr@kerryconsulting.com, quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed insurance company in Singapore and a subsidiary of Hong Leong Financial Group Berhad ("HLFG"), a public listed company in Malaysia.

What you do:

• Manage the full spectrum of HR functions including but not limited to recruitment, performance management, compensation & benefits, training & development, employee welfare, relations & engagement.
• Develop and implement HR strategies/ initiatives which are aligned with business objectives
• Review HR policies periodically to ensure compliance to statutory requirements
• Oversees admin department to ensure smooth services delivery
• Work with HODs on staffing requirements, review and draft job description, post job vacancies, interview suitable candidates till making an offer and other on boarding activities for new joins. Process work passes’ application, renewal and cancellation.
• Handle monthly payroll and administer/submit employee benefits & government claims
• Administer eLeave portal, yearly performance assessment and letters for variable bonus payout; salary review for increment, promotion, transfer and confirmation.
• Monitor and renew/ terminate contracts, prepare acceptance of resignation or termination letter, conduct exit interview and inventory clearance.
• Handle employees’ work-related grievances and feedback, provide HR advice/ counselling and execute disciplinary actions where appropriate
• Prepare and generate accurate reports: monthly personnel statistics, salary analysis, ERM, management, budget, MIS work analysis, quarterly MAS employment and salary costs, participate in MAS, MOM surveys, etc and other ad-hoc duties as assigned.
• Handle all other HR Projects and Administrative matters and undertake tasks as assigned by management.

What you need:

• Diploma in Business Studies/ Human Resource Management or equivalent with minimum 5 years of relevant work experience as HR Generalist preferably in the financial industry
• Strong HR operational background, understanding of local employment laws and knowledge of best HR market practices
• Hands-on with Access EasyPay, Core and Leave modules will be an added advantage
• Able to handle sensitive and private information with high confidentiality
• Meticulous, resourceful, disciplined, self-motivated with great initiative, able to work independently & within teams in a fast paced and challenging environment
• Pleasant disposition with excellent interpersonal, presentation, problem-solving and communication skills (both written and verbal)

Your Career, Our Passion - COME JOIN US NOW!
Interested applicants, please forward your detailed resume, stating qualifications, reason for leaving each employment, work experience, availability, current and expected salaries.

(We regret that only shortlisted candidates will be notified)

The importance of water to the health of our world can’t be overstated. As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front. Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and drive change for your community. You’ll be able to apply our powerful global network of skills and decades of experience to create positive water outcomes that respect nature and nurture communities. Who are we looking for? GHD South Queensland’s Surface Water Group is seeking an experienced and motivated Senior Water Resource Engineer to join our Brisbane-based team. This exciting role will be involved in the delivery of substantive hydrology and hydraulic elements for a diverse range of integrated projects. There is flexibility in this position…

Click here to view more detail / apply for Senior Water Resource Engineer

Job Profile Summary:

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Description:

• Drive manpower growth through identified key performance indicators.
• Provide guidance, support and direction to Agency Leaders to achieve monthly and yearly targets in line with the company’s plan in areas of recruitment and retention, and to ensure alignment with the company’s strategies.
• Identify and lead recruitment related projects/initiatives that support Agency Division in driving manpower growth.
• Work closely with Agency Leaders in identifying quality Financial Consultants through the use of selection tools and other qualitative assessment techniques including interviews.
• Oversee the systematic onboarding of new Financial Consultants through various company initiatives to develop the right foundation and positive behaviours.
• Set and track the expected standards for new Financial Consultants, and ensure that they adhere to these standards in order to build longevity in the career.
• Identify and encourage Financial Consultants who aspire to progress towards a career in agency management.

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• Minimum 3 years of relevant experience with Distribution Management or recruitment activities

Education:

• Degree in Business or related fields of study

Language:

• Strong command of the English language

Oracle HR Support Engineer

Skillset

• Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules
• Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

• Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.
• Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
• Support diverse jurisdictions comprising of SG, MY, CN, International
• Fine tune applications and systems for high performance and higher volume throughput
• Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
• Respond on time to the queries raised by various business units.
• Provide timely updates regarding production status and progress of issue resolution.
• Perform impact analysis of enhancements/projects that will impact supported systems.
• Participate in Disaster Recovery and Business Continuity exercises.
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
• Have a quality mind-set with prevention attitude to attain zero defects
• Able to support SIT/UAT/PROD/DR deployment, with DevOps
• Able to support relevant software/platform/database upgrade for the systems

Interested applicants, please email your CV in Microsoft Words format to Febrianto, email Febrianto@lmarecruitment.asia.

Your interest will be treated in strict confidence.

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

Job Title

Internship: HR Patient Safety & Quality

Job Description

Job title: Internship: HR Intern Patient Safety & Quality

Starting Date: March, April, 2024

Duration: 6 months (with possibility to extend)

Location: Amsterdam

Contract: 32/40h per week
 

As an HR intern in Patient Safety & Quality, you will be a part of several HR projects, focused on implementation/ change initiatives. The initiatives are in the core of HR and are connected strongly to the global People Strategy. This is the ideal position to get deep understanding of HR and get practical experience within a multinational environment.

Your role:

• You will support and/ or lead several HR projects (e.g. data analytics/ reporting/ renewing of job profile updates/ talent review);

• Planning, coordinating and tracking small (sub)projects, which are mainly HR focused;

• Responsible for implementation and realization according to the project plan (specification, quality, time, communication, information) and organization;

• Report on the progress of the project(s) with an agreed frequency on quality, status, and time to HR Project Managers, HR business partners, functional management and to the project members;  

• Ensure that there is an effective transfer and archiving of the project results and the associated knowledge;

• Being able to effectively prioritize and execute tasks in a pressurized environment and work proactively to ensure project milestones are met

You are the right fit if:

• Master/bachelor’s degree, such as Human Resources, Engineering, Supply Chain, Economics, Strategy; who aspire to a career within HR

• Strong organizational skills, attention to detail

• Excel/ Data analytics experience

• Stakeholder Management/Communication skills

• Proactive learner and motivated to deliver

• Good written and verbal communication skills; fluency in English

• Experience in Project Management and HR is a nice to have

• Previous internship experience within a multinational environment is a nice to have  

In return, we offer you

• Monthly full-time allowance between €500 - €700 gross, depending on educational level and if you would need to relocate to The Netherlands. If you will perform a part-time internship you will receive the allowance pro-rata.

• Housing compensation, in case of relocating to the vicinity of the office, €300,- net if location is in the vicinity of Amsterdam, €255,- net for all other Philips locations. You need to provide a rental contract of the land lord, and your normal home-work travel distance need to be more than 50 km or travel time (one way trip) need to be more than 1.5 hours.

• Travel compensation, if you are not eligible for a free public transport card; you will receive max. €145,- net

• Paid holidays per internship term.

• The opportunity to buy Philips equipment at our Philips shop

IMPORTANT:

• Part of our selection procedure is a HireVue online interview recording. We are not able to share the outcome of this HireVue interview but will use this as extra selection criteria.

• In order to be considered, you have to be registered as a student during the entire internship period. Formal documentation will be requested. Students from outside the EU enrolled at a Dutch university need to fill in a NUFFIC agreement – which needs to be signed by the student and the university.

• Please note that the contents of our regular internship assignments are not suitable for professionals (and/or MBA students) with professional work experience.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-EU

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: sr@kerryconsulting.com

My Client is a leading stable firm in Singapore.

POSITION OVERVIEW: Oracle HR Support Engineer (1-Year Contract - 12 Days Annual Leave)

As an Oracle HR Support Engineer, your responsibilities include the technical upkeep and support of the Oracle Human Resources Management System (HRMS). You will provide ongoing support for essential applications such as Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules, and other ERP financial modules. Your duties involve ensuring system availability, optimizing application performance, and contributing expertise to business requirement assessments. Additionally, you'll review technical and functional solutions, address queries from various business units, and provide regular updates on production status and issue resolutions.

Moreover, you'll support diverse jurisdictions spanning SG, MY, CN, and international locations, actively participate in Disaster Recovery and Business Continuity exercises, and offer on-call assistance as required, including weekends and after-hours. Your role emphasizes a commitment to quality and proactive measures to achieve error-free operations. You'll also play a pivotal role in supporting system deployments and upgrades across different environments.

Skillset:

• Proficiency in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management, and Compensation Modules.
• Strong command of Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, and Oracle SSO.
• Expertise in SQL, with hands-on experience supporting software/platform/database upgrades.
• Demonstrated experience in facilitating system deployments across various testing and production environments, encompassing SIT, UAT, PROD, and DR, with a solid understanding of DevOps methodologies.

Must-Have Primary Skill: Business Analysis-Data Analysis-Oracle

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at sr@kerryconsulting.com, quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Job Description

Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules

Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO Roles/Responsibilities

Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.

Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

Fine tune applications and systems for high performance and higher volume throughput

Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

Respond on time to the queries raised by various business units. Confidential S/N Role Team/ Competency Core Skillsets High Level Job Scope Job Description

Provide timely updates regarding production status and progress of issue resolution.

Perform impact analysis of enhancements/projects that will impact supported systems.

Participate in Disaster Recovery and Business Continuity exercises.

Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

Have a quality mind-set with prevention attitude to attain zero defects

Able to support SIT/UAT/PROD/DR deployment, with DevOps

Able to support relevant software/platform/database upgrade for the systems.

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

Illumina is seeking a Senior Human Factors Engineer to join our growing team of experience designers and researchers as we build best-in-class customer experiences across all Illumina hardware and software products. You must be highly skilled with human factors and ergonomics research, applied cognitive research and human-machine integration design. Successful candidates should have a solid foundation in designing medical device experiences and well versed with appropriate standards including IEC 62366-1 and -2, ANSI/AAMI HE75 and FDA guidance on Applying Human Factors and Usability Engineering to Medical Devices. Experience with international regulatory bodies including IVDD and EU IVDR 2017/746 is a plus.

In this role you will be responsible for driving human factors across a wide range of projects and must be comfortable conducting human factors research to understand user needs and use-related risk analysis to inform the design of research and clinical products. Supporting and/or leading usability risk analyses as well as planning, conducting, analyzing and reporting on formative, summative usability studies and final human factors use validation and human factors task knowledge studies is an integral part of the work. Experience collaborating with regulatory groups to create human factors documentation required for medical devices and IVD submission to medical device regulatory agencies is a plus. You must be extremely organized, comfortable creating detailed documentation, and thrive in collaborating with others to drive towards success.

All About You
 
Responsibilities:

• Define and design human factors solutions for new product development projects from product conception through post-release
• Provide Human Factors support across the product lifecycle including customer and user needs identification, development of user and use environment profiles and use cases, end-to-end workflows diagrams, requirements specification, information architectures, design concepts (e.g. creation of story boards), usability testing, summative usability studies, use error analysis and risk assessment
• Create and execute human factors plans, usability evaluations, scenarios/use case validations, human factors validation studies to ensure products can be used safely and effectively, and other user-centered design research
• Analyze and synthesize data from user research and usability studies, and partner closely with design and product teams to synthesize findings into actionable design requirements and specification.
• Develop and maintain human factors documents, requirements, and use-related risk assessment analyses
• Provide design recommendations based on user needs and results from human factors formative and summative research across the product life cycle

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements:

• MS Degree in Human Factors is required. A PhD in Human Factors is a plus
• 5+ years supporting hardware and software product development
• Demonstrated ability to support designs across product lines with ability to communicate with users, customers, engineering, product management, regulatory, clinical validation and compliance teams
• Strong understanding of the Product Development Life Cycle and advanced experience in human factors and usability engineering, human centered design and integration in regards to the requirements prescribed in ISO 9241-210 Human-Centered Design Process for Interactive Systems, ISO 62366-1:2015, 62366-2: 2016; FDA Guidance on Human Factors in medical devices (2016); and Content of Human Factors Information in Medical Device Marketing Submissions (2022); Medical Device Regulation EU IVDR 2017/746
• Demonstrated experience with system level design, integration, and validation of usability requirements and hazard mitigation associated with product development with ability to gather and specify critical human factors system requirements, and clearly communicate design constraints and expected validation approaches internally and externally
• Experience in human factors/usability engineering for medical products, designing, leading, analyzing both human factors formative and summative usability studies including user research, focus groups, structured in-depth interviews, user needs and requirements analysis, use error analysis and use related failure mode and effects analysis in defining critical tasks and human factors validation
• Ability to prioritize time between multiple projects and stay flexible with changing schedules and projects while working with multiple teams to deliver commitments on time

#LI-ONSITE

The estimated base salary range for the Sr. Human Factors Engineer (Onsite) role based in the United States of America is: $115,800 - $173,800. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Job Scope:

• Create and maintains the system’s security design for configurations, workflows, reports, integrations, and tenants.
• Coordinate with both technology and business teams to identify, develop, implement, and maintain the system’s Security Matrix
• Serves as a single point of contact for system’s functional security design to ensure that all work streams are cohesive and cross functional impacts are considered.
• Optimize and simplify system’s security design
• Response to audit requirements concerning system’s security configuration.
• Proactively performs regular security audits to ensure compliance with data management policies and protocols.
• Perform audits on system roles and access logs to ensure accuracy.
• Stay abreast of system’s customer alerts and product releases that impact security.
• Actively participate and perform relevant activities in the Release Management process.
• Understand and follow defined technical standards, security and data privacy standards, and best practices.

Job Requirement:

• Bachelor’s degree in computer science, Business Administration or related field or equivalent work experience
• 3-4 years total HR SaaS implementation/maintenance experience such as Workday, SAP, Oracle, SuccessFactors

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA License: 16C8004 | Hailey YANG | Registration No: R1876431

Looking for L2 support Engineers to work in a reputed bank in Singapore

Job Description:

• Technically competent in Oracle EBS CoreHR,Self ServiceHR, Absence Management,Approval Management Engine,Talent Management and Compensation Modules
• Technically competent in Unix/Linux,OraclePL/SQL,Web Logic, Java J2EE, Oracle SSO

Skill Set Required:

Support Oracle, Human Resources Management System(HRMS),ServiceDelivery, SQL,Unix/Linux, Oracle,WebLogic, Java J2EE

Support Oracle Human Resources Management, System (HRMS) Service Delivery, SQL, Unix/Linux, Oracle, WebLogic, Java J2EE

Skill Set:

1. Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules

2. Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.

2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY, CN, International

4. Fine tune applications and systems for high performance and higher volume throughput

5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met. 6. Conduct review of technical and functional solutions from

enhancement/project team to ensure they conform to IT standards.

7. Respond on time to the queries raised by various business units.

8. Provide timely updates regarding production status and progress of issue resolution.

9. Perform impact analysis of enhancements/projects that will impact supported systems.

10. Participate in Disaster Recovery and Business Continuity exercises.

11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

12. Have a quality mind-set with prevention attitude to attain zero defects

13. Able to support SIT/UAT/PROD/DR deployment, with DevOps

14. Able to support relevant software/platform/database upgrade for the systems

Who are we?

New grads Recruitment 2024 (Customer Operations Engineer)/ 2024年卒 新卒採用 (カスタマーオペレーションズエンジニア)

New grads Recruitment 2024 (Customer Operations Engineer)/ 2024年卒 新卒採用 (カスタマーオペレーションエンジニア)

エクイニクスでは2024年4月入社を対象にした新卒採用を行っています。

世界のデジタルインフラストラクチャを支えるという社会貢献性の高いグローバルカンパニーで、いままで学んだ事、あなたのコミュニケーション能力、チームワーク力、主体性など、年功に囚われない自由な社風のもと存分に活かしませんか？

エクイニクスについて

エクイニクスはグローバルなデジタルインフラストラクチャ企業です。デジタル時代のビジネスリーダーは、成功の原動力となるインフラを信頼性の高いエクイニクスのプラットフォーム上に結集し、相互に接続しています。エクイニクスは、お客様がビジネス優位を構築するために必要な、すべての場所で、すべてのパートナーと、すべてのビジネス機会に、アクセスすることを可能とします。日本国内のエクイニクスのオフィスおよびデータセンターは、東京と大阪で展開しています。

業務内容

当社のデータセンター内でのお客様からの問い合わせや、お客様とお客様を結ぶケーブリング作業(相互接続)などを⾏なっていただきます。

日頃から英語を使用して業務を行っていただきますので英語能力も伸ばすことができます。

• お客様の入館対応、お客様からのお電話や社内からの依頼対応
• 障害対応、弱電、強電の工事発注等の施工管理
• サーバールーム内の電源、空調の需要率管理
• 業務のスケジュール管理、書類作成等の事務的作業 等

募集職種/採用数

• Customer Operations Engineer 候補:１名

雇用形態

正社員　※期間の定めなし、試用期間あり（3ヵ月）
 

応募資格

• 四大卒以上、文理不問
• 英語能力: 応募時にTOEIC600相当必須
• 日本語能力: 入社までにN1相当必須
• 上記に加えて2024年中に入社が可能な方

月額初任給

大卒以上一律: 275,000円（左記金額に30時間の見込み残業代含む）

-30時間を超える時間外労働分についての割増賃金は追加で支給

賞与　年1回（3月支給）

諸手当

• 時間外手当
• 通勤費：月50,000円まで支給

勤務地

都内／都内近郊データセンター　※地域を大きくまたぐ定期的な転勤などはございません。（大阪勤務希望者は個別相談可能）

勤務時間

• 研修期間：9：00～18：00（昼休憩 1時間）
• 配属後：シフト勤務　8:00～20:30 または 20:00～8:30 （１時間休憩 x 2）

-月16日勤務

休日休暇

• 研修期間：完全週休2日制（土・日）、祝祭日  
• 配属後：シフト制 ⽉6〜7⽇ 

年間休日120日以上　

※ただし、配属先・勤務形態により休日数は異なります。

※勤務時中に引継ぎをしっかりした後はしっかりと休むことができ、会社からのメールや電話がなく、

シフト希望は考慮し、仕事とプライベートのON OFFをしっかりつけられます 

• 有給休暇、年末年始休暇、慶弔休暇、病気休暇、試験休暇、産前産後休暇、育児休暇、

各種保険　健康保険、厚生年金保険、雇用保険、労災保険、確定拠出年金

福利厚生

• 従業員自社株式割引購入制度
• 各種社会保険完備（雇用、労災、健保、厚生年⾦）
• 健保保養施設、フィットネスクラブ補助
• ネクストステージチャレンジ手当/休暇（永年勤続者対象）
• 資格取得⽀援制度
• 公認クラブ活動⽀援制度（カートクラブ、テニスクラブ（東京/大阪）、バスケットボールクラブ）
• 従業員⽀援プログラム EAP　※困った時に何でも相談できる制度です 
• 慶弔⾒舞⾦（結婚祝⾦、出産祝⾦、弔慰⾦等）、
• 私服可 (ポロシャツやパーカーの⽀給あり) 
• ボランティア活動 絵本の送付、街⾓クリーニングなど 他

選考フロー　面接3回＋Web適性検査

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 80 quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times

• Involved in escalating and expediating higher level orders, upon supervision

• Actively follows up on work orders in the queue to support the overall team

• Maintains notes and records of activity fulfillment in the ticketing system

Installations

• Rack and stack basic customer equipment, with guidance from more senior team members.

• Supports routine intra-cage and infrastructure installations, under guidance, which may include:

• - routine ladder racks and basic fiber raceways; -  basic cable management and support systems (patch panels); - routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities

Cross-Connect

• Supports basic cross-connect troubleshooting

Testing / Troubleshooting

• Supports basic testing and routine installations of customer assets

• Supports standard layer 1 cross-connect certification testing, under supervision

• May learn more semi-routine testing, under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following basic order execution requirements

• Delivers quality customer service experience when interfacing with customers

• Discusses time expectations on new deployments, by following standard operating procedure guidelines

• May support customers on-site through access and escorting services

Projects

• Supports fulfillment of projects under close supervision

Training

• Completes assigned training in a timely manner

Qualifications

• Typically requires a high school diploma

• 1 year of equivalent work experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.