Total 99 job vacancies by Prudential Assurance Company Singapore (pte) Limited

As a Cloud Engineering Lead in the software engineering team at Prudential Singapore, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. As part of this dynamic role you will work closely with business units and other Software Development teams to deliver leading edge technology to enable digital capabilities of Prudential Singapore.

Your focus

• Lead Architecture and Design: Architect, design, and oversee the implementation of various components of the key platforms, ensuring integration with technologies developed by software engineering teams, APIs for Front-End Apps, leveraging Cloud, Cloud Native, and AI/ML technologies.
• Metrics and Optimization: Define key performance metrics for the platform, establish processes for tracking these metrics, and continuously optimize platform performance.
• Engineering Processes: Implement and refine engineering processes, implement engineering roadmap items, utilizing the most effective tools and methodologies to enhance development efficiency and data management.
• Cross-Functional Collaboration: Work closely with Product Owners and Engineering teams to align on platform capabilities, and solutions with both business and technical requirements.
• Platform Development Lifecycle Management: Oversee the entire lifecycle of platform development, from conception through deployment and maintenance.
• Technical Leadership and Oversight: Provide technical guidance to engineers, ensuring high-quality technical delivery and effective problem-solving during implementation phases.
• Architectural and Non-Functional Considerations: Ensure that the platform/applications architecture adequately addresses key non-functional requirements such as high availability, scalability, maintainability, and extensibility.
• Actively engage in coding, with a focus on full stack development and system integrations.
• Design and standardize APIs for efficient internal/external partner integration and scalability

Your competencies

• Strong expertise in technical architecture, system design, software development, and security considerations of cloud based applications.
• 10+ years of relevant experience in software engineering.
• Proficiency in backend technologies and frameworks (e.g., Java, Spring boot).
• Cross platform Front-end technology experience (e.g. React, Flutter) is a plus.
• Expertise in RESTful/GraphQL API development and integration.
• Familiarity with SQL/NoSQL databases, data structures, and algorithms.
• Good understanding of cloud services and infrastructure (Azure, Google Cloud).
• Experience with Cloud CI / CD automations (i.e. Terraform, GitHub) would be an advantage.
• Experience with container (i.e. GKE, K8S), auto-scaling, HA would be an advantage.
• Ability to code, test, and maintain a future-proof platform, considering risk management, security aspects and scalability.

Education

• Degree in Computer science, Computer Engineering or equivalent experience

Who you are

• A flexible achiever focused on quality and timely delivery.
• Creatively agile, systematic, and detail-oriented.
• Highly analytical, a quick learner, and a team player.
• Experienced in leadership or eager to step into a leadership role.
• Driven by values and a people-first approach.
• Bringing 5+ years of relevant experience.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

As the member of the International Financial Reporting Standard (IFRS) 17 Program Office, you will participate in the local implementation of the standards for Prudential Singapore. We are looking for candidates who are passionate about financial reporting to participate in various workstreams within Actuarial.

Job Description:

• Review and provide feedback to the regional deliverables for solution design & build that affect Actuarial
• Act as actuarial advisor in local solution design & build
• Support the development of data and system specifications for IFRS17
• Support IT on source system enhancement based on the detailed data gap analysis
• Provide actuarial support to IT in building the end-to-end ETL tools
• Participate in UAT for ETL tools, source system changes and sub-ledger system
• Drive the development and implementation the new end-to-end reporting process and control for Actuarial
• Provide actuarial support to the Finance division initiative on reporting process re-engineering

Who we are looking for:

Competencies & Personal Traits

• Passionate about financial reporting
• Motivated and pro-active
• Detailed oriented and work independently
• Strong technical and analytical skills
• Committed to excellence and always strive to deliver results with high standards
• Good understanding of insurance products
• Good working knowledge of Prophet systems and valuation data management program (such as SQL) is a plus

Working Experience

• 3 - 7 years of actuarial experience or any other analytical role
• IFRS17 work experience is preferred

Professional Qualifications

• Actuarial qualification is preferred but not necessary

Education

• Degree in Actuarial, Mathematics, statistics or Finance

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

In this role, you will assess medical and financial risks of applicants for life and health insurance policies. As part of this dynamic role, you will report to the Head of High Net Work Underwriting and work closely with internal and external stakeholders to evaluate the risk and exposures of potential clients.

Job Description:

• Assess medical and financial risks of applicants for life and health insurance policies
• Make decisions, within the given authority, that are consistent with underwriting standards and compatible with market trends
• Review cases with complex medical conditions and multiple risk factors
• Process a customer request end to end
• Provide support and services to Financial Consultants on matters relating to underwriting
• Zoom calls with distribution channels on matters relating to New Business
• Be involved in ad hoc projects

Who we are looking for:

Competencies & Personal Traits

• Sound knowledge of medical conditions, insurance laws & regulations
• Good understanding of insurance products
• Customer-oriented, with good interpersonal and communication skills
• Confident in problem solving and decision making
• Possesses project management skills
• Proficient in MS Office

Working Experience:

• 5 years of experience in life underwriting preferably with High Net Worth experience

Professional Qualifications:

• ACII, ANZIIF, ALU or LOMA

Education:

• Degree in Biomedical Science or Nursing

Language:

• English

Management Associate (Actuarial Track)

Job Summary:

We are seeking highly motivated and talented fresh graduates from Actuarial Science or related fields with less than 3 years of experience to join the ASPIRE: Prudential Corporate Graduate Programme in the Actuarial Specialist Track. This is an exciting opportunity for individuals who are interested in becoming a future-ready Actuarial leader in a leading insurance company. ASPIRE is a two plus three-year programme that offers a forward-looking, holistic and deliberate development programme aimed at accelerating progression for successful candidates through targeted interventions to build future-ready leaders.

Job Responsibilities:

• Participate in various departmental rotations throughout the organization for the first two years, including actuarial pricing, valuation, modelling, capital management, and more

• Lead and execute company-wide projects to drive strategic initiatives

• Participate in short-term projects to gain new skills and development opportunities

Job Requirements:

• A bachelor's degree in actuarial science, mathematics, or a related field from an accredited institution.

• Less than three years of work experience in any field.

• Demonstrated leadership abilities and a strong work ethic.

• Excellent communication, interpersonal, and analytical skills.

• The ability to work collaboratively and independently.

• The willingness to learn and adapt to changing business needs.

• A strong desire to pursue a career in actuarial science.

• Passed or made significant progress towards passing actuarial exams.

Job Profile Summary:

In Actuarial Pricing, the main responsibility is to price insurance products in accordance with internal financial benchmarks as well as regulatory requirements. The staff will be responsible in supporting the product delivery process, providing the actuarial requirements for product launches timely and accurately. The staff will also support all queries pertaining to product features and designs, as well as support any ad-hoc projects that may arise.

Job Description (Par Savings & Investment Linked):

· Responsible for pricing of Par savings and Investment Linked products

· Carry out pricing framework & strategy, leading the negotiations with reinsurers, obtaining internal & regional product approval and complying with local regulatory product filing/ approval requirement

· Apply actuarial technical knowledge in making actual business decisions.

· Support all queries pertaining to product features and designs.

· Support any ad-hoc projects that may arise.

· Continues to build knowledge of the organization, processes and customers

Who we are looking for:

Competencies & Personal Traits

· Strong leadership traits to provide guidance and motivation to staff

· Good technical, analytical and problem solving skills, with the ability to work independently

· Good communication skills

· Self-motivated and outcome oriented

· Committed to excellence and always strive to deliver results with high standards

· Experience with Prophet model and ALS, data processing/conversion software e.g. SQL/DCS is preferred

Working Experience

· At least 6 years of relevant experience in actuarial roles or positions

Professional Qualifications

· Qualified or nearly qualified actuary from a recognized professional actuarial body

Education

· Degree in Actuarial

Language

· English

Management Associate (Generalist Track)

Job Summary:

We are seeking highly motivated and talented fresh graduates with less than 3 years of experience to join the ASPIRE: Prudential Corporate Graduate Programme. This is an exciting opportunity for individuals who are interested in becoming a future-ready leader. ASPIRE is a two plus three-year programme that offers a forward-looking, holistic and deliberate development programme aimed at accelerating progression for successful candidates through targeted interventions to build future-ready leaders.

Job Responsibilities:

• Participate in various departmental rotations for the first two years throughout the organization, including Distribution, Customer, Human Resources, Finance, and Operations, among others.

• Lead and execute company-wide projects to drive strategic initiatives

• Attend training sessions and self-study to gain knowledge and insights into the insurance industry

• Participate in short-term projects to gain new skills and development opportunities

Job Requirements:

• A bachelor's degree from an accredited institution.

• Less than three years of work experience.

• Demonstrated leadership abilities and a strong work ethic.

• Excellent communication, interpersonal, and analytical skills.

• The ability to work collaboratively and independently.

• The willingness to learn and adapt to changing business needs.

Job Summary:

In this role, you will be responsible for providing support to the medical underwriting team on all related activities for Enterprise Business. You will report to the Team Lead of Enterprise Business Operations in supporting all key underwriting related activities for the EBO business within department’s agreed service standard and turnaround time.

Job Description:

• To handle underwriting administrative work including but not limited to letter issuance and mailing, documents receiving and filing, cheque issuance for medical payment.
• To handle enquiries from clients, distribution channels, and different stakeholders to provide support and servicing on matters relating to underwriting.
• To ensure all the underwriting records/ tracking are correctly updated.
• To involve in ad-hoc underwriting related system enhancements or projects
• To assist with adhoc admin duties as per required

Working Experience:

• 1 year working experience with insurers or insurance related industry.
• Fresh graduates are welcome.

Requirements:

• Proficient in MS Office.
• Good team-work and multitasking capabilities
• Self-motivated and keen learner

Education:

• ITE, Diploma or Degree

Job Summary:

In this role, you will have an in-depth understanding of business processes, and define the use cases / user story for applications in Prudential Singapore. You will also develop acceptance criteria to provide assurance for quality of the applications releases. As part of this dynamic role, you will work closely with business units and other IT teams to deliver leading edge digital capabilities for Prudential Singapore.

Job Description:
• Understand business process and define the business requirements in the form of use cases / user stories.
• Design IT solutions together with relevant IT teams that will meet business requirements and timeline.
• Deliver IT solutions in accordance to relevant IT policies and procedures.
• Provide and share knowledge to other team members.

Who we are looking for:
Competencies & Personal Traits
• Independent and works well across different functions.
• Excellent problem analysis skill. Innovative and creative in developing solutions.
• Excellent verbal and written communication skills.
• Strong sense of drive and commitment to deliver on responsibilities.
• Works well in a dynamic environment.
• Ability and willingness to be hands-on.

Working Experience:
• 4-8 years in delivering IT applications.
• Experience in Agile software development.

Education:
• Bachelor degree

Language:
• Fluent written and spoken English

Job Profile Summary:

In this role, you will assist in performance monitoring, collating business statistics, identifying automation

and process improvement opportunities, as well as driving initiatives within Enterprise Business Operation. Reporting to the Lead, Customer Resolution and Process Improvement, you will collaborate closely with various stakeholders to accelerate the delivery of initiatives and enhancements, while ensuring the delivery is within budget and with quality.

Job Description

• Drive initiatives and enhancement projects to improve businesses processes and systems.
• Collate data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.
• Map process flows across business operations and services, analysing and identifying process gaps
• Measure and compare current processes with identified procedures and policies, and assist in providing recommendations for ideal future state.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Support BA to ensure the accuracy of the user requirements for system enhancements.
• Review User Acceptance Test (UAT) Test Plans for digital projects and enhancements
• Review UAT results and work closely with stakeholders to resolve issues and defects for signoff, ensuring all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
• Prepare user guides and provide training to end users on the implemented solutions.
• Responsible to maintain comprehensive project documentation, including project plans, schedules, budgets, and progress reports.
• Assist in project managing to ensure that all tasks assigned to the team meets the prescribed delivery schedule and timeline.
• Support post-deployment verification activities and assist in business recovery efforts if needed.
• Ensure all post deployment issues are resolved during post implementation warranty support and transition over to business owner upon project completion.
• Monitor and track projects and initiatives to closure, and measure the outcomes to assess effectiveness.

Working Experience:

• At least 5-8 years of relevant experience in performance management or business process improvement, with measurable achievements
• With prior experience with employee benefits scheme is desirable

Requirements:

• Strong problem-solving and project management skills
• Good interpersonal and communication skills, with the ability to effectively interact with customers and stakeholders
• Proactive, detailed oriented
• Customer-centric with ability to work under pressure
• Good analytical and information processing skills, capable of providing sound insights and recommendations under pressure

Education:

• Degree

Job Description:

• Adjudicate Shield and Accident & Health (A&H) claims and ensure delivery of prudent and equitable claims decision within expected service level (i.e. claims turnaround time).
• Compliant with regulatory requirements, corporate guidelines, policy wording and reinsurance terms.
• Review workflow and claims processes to identify areas of improvement and implement enhancement to achieve efficient claims administration.
• Work closely with underwriters and other business units to ensure that claims are processed accurately and that all service level agreements are met.
• Manage working relation with external parties – Central Provident Fund Board (CPFB), regulator, financial consultants, bancassurance partners, medical institutions, etc.
• Manage investigation of claims by working with claims adjusters, legal advisors, medical institutions, claimants, financial consultants, and other insurers to determine claims decision and payment.
• Manage enquiries, service recovery, complaints and appeal arising from claims.
• Follow up with claimants and medical institutions on any outstanding requirements required for claims adjudication through documented follow-up process and provide regular update on claims status.

Who we are looking for:

Competencies & Personal Traits

• Strong command of the English language (spoken and written)
• Familiarity with human anatomy, general diseases and disease management

Working Experience

• 3 to 4 years of experience as a Life & Health claims assessor

Professional Qualifications

• OMA, FLMI (Fellow, Life Management Institute)

Education

• Degree holder of biology & life sciences discipline

Language

• English

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will play a critical part in the Data Science workstream within the Analytics Centre of Excellence (CoE). The role is responsible for progressing Prudential Singapore’s business growth by building world-class systems, processes and engineering standards that enable advanced analytics and machine learning scale. The developer will build these systems, processes, and standards by leading the development of use cases defined in the CoE’s roadmap (and/or by ideating and leading projects they believe will add value to our clients and the company). The successful candidate must have a passion to help team members become highly capable and self-reliant in deploying analytics solutions using CICD and cloud technologies.

Job Description:

• To drive growth and enhance customer experience:Solve intricate business challenges through the application of machine learning, advanced analytics, and generative AI models.
  Develop engineering standards and frameworks to automate and standardize the development of machine learning and generative AI, ensuring scalability, reliability, and adherence to FEAT principles and Singapore’s Veritas Guidelines.
  Leverage feedback from stakeholders on Analytics Products to influence the product roadmap.
  Conduct comprehensive analyses on customer trends, campaign effectiveness, and distribution channels using statistical and AI models, facilitating strategic business recommendations.
  
• To drive advance analytics excellenceDrive the professional development of the team, overseeing the code review and pull request processes for analytics projects.
  Define and update coding and engineering standards, prioritizing the deployment of dependable analytics solutions.
  Collaborate closely with business partners to identify their challenges and objectives, developing bespoke predictive models, statistical analyses, data reports, and performance metrics utilizing both traditional ML and generative AI techniques.
  

Who we are looking for:

• Demonstrable expertise in machine learning processes, including notable experience with generative AI.
• Proficiency in GIT, Python, SQL, DataBricks, MLFlow, and ML frameworks (e.g., scikit-learn, TFX, PyTorch).
• Deep understanding and practical experience with deep learning, generative AI models (such as GPT-4, Claude 3, Gemini, Mistral AI, etc.), and their applications in the industry.
• Extensive experience in:-
• Cloud platforms (Azure, with GCP and AWS being advantageous)
• Adopting a DevOps mindset
• Transforming data science prototypes into production-ready solutions
• Enhancing existing ML frameworks and libraries
• Translating analytics findings into business decisions
• Collaborating with data scientists and non-technical stakeholders to drive actions based on data insights.
• A passionate advocate for applying the latest academic and industry advances in data science and AI to solve real-world problems.

Qualifications:

• Master’s degree, PhD, or equivalent experience in Mathematics, Statistics, Computer Science, Business Analytics, Economics, Physics, Engineering, or a related field.
• Prior knowledge or experience in life insurance practices is highly desirable.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Description:

• Drive manpower growth through identified key performance indicators.
• Provide guidance, support and direction to Agency Leaders to achieve monthly and yearly targets in line with the company’s plan in areas of recruitment and retention, and to ensure alignment with the company’s strategies.
• Identify and lead recruitment related projects/initiatives that support Agency Division in driving manpower growth.
• Work closely with Agency Leaders in identifying quality Financial Consultants through the use of selection tools and other qualitative assessment techniques including interviews.
• Oversee the systematic onboarding of new Financial Consultants through various company initiatives to develop the right foundation and positive behaviours.
• Set and track the expected standards for new Financial Consultants, and ensure that they adhere to these standards in order to build longevity in the career.
• Identify and encourage Financial Consultants who aspire to progress towards a career in agency management.

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• Minimum 3 years of relevant experience with Distribution Management or recruitment activities

Education:

• Degree in Business or related fields of study

Language:

• Strong command of the English language

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to the Head of Corporate Services, the role will own and drive the strategy to optimize the use of business intelligence to support Corporate Services strategies. The role will also look and how management information can be used to support business to better manage expenses.
The role will not be limited to reporting on financial numbers but also having responsibilities to cover procurement operations, security reporting and operational metrics.
This role will drive and support the development of transformation strategies. The role will also ensure that key operational processes are reviewed and documented to adhere to business continuity requirements.

The candidate should possess strong negotiations and influencing skills, analytical skills, the ability to work independently in a fast-paced and rapidly changing environment, a work ethic based on a strong desire to exceed expectations, and strong interpersonal skills including written and oral communication.

Job Description

Responsibilities include, but are not limited to, the following:

• Lead, own and drive the strategy to optimize the use of business intelligence to support Corporate Services (CS) strategies, ensure that regular performance results are produced in a timely and accurate manner.
• Analyze data to Identify trends, opportunities for improvement, and emerging risks in meeting CS functional goals.
• Analyze CS performance data and suggest process improvements and innovative solutions to enhance procurement efficiency and effectiveness.
• Develop and present metrics, comprehensive reports and dashboards that provide meaningful insights to the CS Leadership team and stakeholders.
• Present findings and insights to CS Leadership Team and key stakeholders, effectively communicating complex information in a clear and concise manner.
• Drive and support operational excellence within Corporate Services.
• Perform regular data validation to maintain data quality. Identify areas of non-compliance and work with the CS team to implement corrective actions.
• Develop and own the strategic project framework within Corporate Services to ensure projects are tracked to closure and benefits quantified.
• Engage with stakeholders outside of CS to identity MI needs and translate them into data analytics solutions to help drive better decision making.
• Support budgeting, quarterly accruals, forecasting, and monthly trend analysis.
• Develop stakeholder engagement packs for identification of optimization opportunities.
• Lead the procurement operations team to ensure smooth and efficient day-to-day operations.
• Implement, manage, and provide operational support for procurement systems and other procurement related activities.
• Provide training for internal stakeholders and service providers on any policy updates.

Who we are looking for:

Competencies & Personal Traits

• Self-driven, independent and able to work under pressure
• Ability to cope with complexity and takes initiative
• Ability to work with others as a team player
• Has an aptitude for innovation.
• High integrity and ethics

Working Experience

• Candidate must have minimally 5 years of work experience, preferably in a reporting role
• Experience in analytics work
• Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents.
• Self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.
• Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents.
• Self-motivated, takes initiative and can effectively organize, multi-task and prioritize a wide array of initiatives.
• Proficient in Microsoft Excel, PowerPoint and Word

Education

• Bachelor Degree in Finance or Accountancy

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

In this role, you will be involved in the day to day execution of customer change request activities. You will perform policy assessment and make sound decision on the policy changes & transaction requests. You need to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with the agreed service levels.

You will also be involved in ad-hoc projects related to day to day functions including reviewing of UAT test plan and results, as well as driving feedback loop to identify process gaps and train touch point staff in fielding high volume queries from customer to ensure first time resolution (minimize escalations).

As part of this dynamic role, you will report to the Customer Data Management Team leader and work closely with internal and external stakeholders to complete end to end transaction requests in compliance to guidelines.

Job Description:

• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Perform data entry on policy request- Common Reporting Standards (CRS) & Foreign Account Tax Compliance Act (FATCA), Customer Data Management, Assignment and Nomination of Beneficiary and ensure data accuracy
• Support and assist projects such as customer data cleansing, document retention policies and RPA document processing
• Support Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate.
• Work with internal and external stakeholders on UAT scope identification
• Support post deployment verification
• Handle escalated complaints from policy holders and financial consultant with customer-centricity in mind
• Support incident recovery as required
• Draft and update SOPs
• Other tasks/ projects as assigned

Who we are looking for:

Competencies & Personal Traits

• Strong problem-solving skills
• Customer oriented with good interpersonal and communication skills
• Independent and self-drive individual with an ambitious mind to make a difference
• Confident in decision making and clear understanding of the business processes
• Able to adapt to fast-paced and challenging work situations
• Proficient in MS Excel and Word is essential
• Good time management skills in a fast-paced environment
• Good analytical and information processing skills, capable of providing sound insights and recommendations under pressure

Working Experience

• Minimum 3 to 5 years of work experience in customer data and/ or document management related areas, preferably in insurance or banking industry
• Experience in implementing process improvement and transformation
• Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency.

Technical / Industry Knowledge:

• SCI Life Insurance (M9, M5, M8)
• Sound understanding of all products and procedures in Customer Data Management
• Appreciation of digital tools and applications.
• Good process and business understanding of all the sections within the Customer Data Management (Multi – skilled).
• Good business knowledge in Common Reporting Standards (CRS) & Foreign Account Tax Compliance Act (FATCA), Assignment, Nomination of Beneficiary

Education

• Degree in Business Administration, Information Systems or equivalent

Language

• Fluent Written and Spoken English

Job Description Summary

In this role, you will be responsible for providing customer resolution and fulfilment support to our Enterprise Business customers and Financial Consultants. Reporting to the Team Lead of Enterprise Business Operations, you will collaborate closely with internal stakeholders to create a positive service experience and uphold brand image.

• Handle customer feedback/escalation cases from customers and/or referred by regulators and sales channels by conducting thorough investigations/checks and offering effective solutions.
• Manage queries and request of Enterprise Business value added services (VAS) and facilitate VAS appointment requests from Enterprise Business customers and ensuring timely responses that meet Service Level Agreement and meet the KPIs.
• Regular monitoring of Enterprise Business mailboxes for handling of all queries and appointment requests received via our website and Contact Centre.
• Coordinate with various stakeholders across the organization to resolve customer feedback and address any issues promptly.
• Work closely with PRUPanel Connect (PPC) team to ensure service delivery with partner healthcare institutions and prepare healthcare partners reports.
• Deliver high-quality customer service by promptly and professionally reviewing, assessing and responding to inquiries.
• Support the Team Lead to continuously review processes, identifying service gaps and implementing process improvements.
• Acquire comprehensive knowledge of insurance products (and their functionalities / technicalities) and operational processes to effectively address customer inquiries withing agreed service levels.
• Adhere strictly to the company’s code of conduct and comply with standard operating procedures for customer data privacy and protection.
• Participate in product training sessions as necessary.
• Assist with any adhoc admin duties as per required.

Working Experience:

• At least 3-5 years of relevant customer service experience with insurers or insurance related industry
• With prior experience with employee benefits scheme is desirable

Requirements:

• Strong problem-solving and conflict management skills
• Strong command of the English language (spoken and written)
• Excellent communication and problem-solving skills
• Customer-centric with ability to work under pressure
• Self-motivated and keen learner