Total 2,483 Operations Advisor job vacancies in Customer Service category in The United States of America

Two of Australias leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers. We are driving competition and choice for businesses and consumers across Australia.
The opportunity
In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecoms Policy and Procedure guidelines. Your ability ... Click here to view more detail / apply for Customer Resolution Advisor

Brightwork are supporting our client, a market leading facilities management company to add to their team of Customer Service Advisors on a permanent basis, with immediate starts available.

Working Pattern: 5 over 7 Days (including weekend work) on a dayshift basis.

Joining them as they enter an exciting period of growth, the successful candidates will act as a key point of contact between key customer stakeholders, arranging emergency repairs and routine service appointments within the agreed Service Level Agreement.

Duties will include:

• Handling a variety of inbound and outbound calls, ensuring all are logged correctly and accurately using the internal systems
• Liaising with internal and external contacts such as customers, technicians, and contractors to ensure all repairs are completed within agreed timescales
• Overseeing calls from 'end-to-end' from initial call to final resolution
• Processing all required administration such as job quotations, email communication and follow ups
• General administration and customer service duties as required

The successful candidate will:

• Have experience working within a customer service environment - experience within Call Centre or Supermarket Retail is preferred but not essential
• Have excellent communication skills - both written and verbally
• Be confident working with MS Office packages and be able to pick up new systems and processes with ease
• Be able to work as part of a wider team but with the ability to take responsibility for your own workload

In return, our client offers a competitive basic salary with access to a variety of excellent benefits!

If you have a passion for delivering excellent customer service and are looking to take the next step in your career, please send your CV through to Brightwork.

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles

HMRC Customer Service Advisor - Telephony

Location: Edinburgh, EH8 8BH

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. 

A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.

An excellent package is offered, including:

• £13.04 per hour pay rate (equivalent to £25,082 FTE salary)
• Start dates available from June - September 2024 upon successful completion of government screening checks
• Assignment length up to March 2025
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities:

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker.  Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and prioritising is a must!  

Tasks and responsibilities will include:

• Meet and greet clients as the first point of contact for the Service Workshop.
• Follow manufacturer and warranty policies effectively and efficiently.
• Plan, direct, monitor, and control job repairs for retail and internal clients.
• Co-ordinate daily service appointments and manage client expectations.
• Meet workshop service KPIs.
• Ensure customer satisfaction is achieved on a daily basis by providing excellent service.
• Take bookings for clients via email, phone, or face to face.
• Prepare Repair Orders for all client bookings.
• Liaise with the workshop to ensure clients are kept updated regarding the status of services/repairs.
• Promptly invoicing clients.
• Coordinate statutory warranties for internal repairs via the State Workshop Manager.

Remote Sales Advisor
Salary: £23,000 with commission sitting at an average of £6,000 however, commission is uncapped, and individuals are earning £10,000+

Full Time + Perm
May Start Dates

Do you thrive in a fast paced and dynamic environment? Want to work from the comfort of your own home? Keen to have a great work-life balance?

I am recruiting a number of Home Working Sales Advisors to be based anywhere in the UK. With no evenings or weekends, uncapped commission and no daily commute to and from the office, it's an opportunity you don't want to miss!

What will you get in return?
* Uncapped commission
* No evening or weekend work
* Clear progression opportunities
* 33 days annual leave
* Life assurance
* Lots of discounts

What will you be doing?
* Being personable and charming with customers
* Asking questions to identify customer needs
* Upselling a range of products and services
* Building strong rapport with your customers
* Advising customers to find the right product for them
* Providing an excellent service at all times

What do you need to apply?
* Minimum 12 months experience in a sales based role
* Able to work in a busy and fast paced environment
* Confidence to lone-work in a remote capacity
* Excellent communication skills
* Happy to multitask whilst on calls
* Experience using a range of computer systems

If this sounds like the role for you, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Title: Customer Service Advisor / Customer Care Agent FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT

**CUSTOMER SERVICE ADVISOR REQUIRED**

We are currently recruiting for Customer Service Advisor to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided! Pay: £11.50 per hour Overtime Available! Hours: 17:00 - 03:30 OR 19:00 - 05:30 Shift Rotation: 4 on 4 off Location: Stansted Airport (CM24 1QW) Duration: Ongoing, Temp to Perm Opportunities Additional Benefits of the Role: Bus and Train services available for all shift start and end times Discounted Airport Parking Free Uniform and Training Discounts at Various Airport Retail Outlets Employee Benefits Schemes Financial and Mental Health Support The Role of a Customer Service Advisor: Helping passengers with assistance requirements to and from the aircraft and around the airport enhancing the passengers’ journey Greet passengers always asking what help is required Explaining the process to the passenger Preparing the passenger for check in and security, assisting with check in and security processes Ensure the collection of wheelchairs around the airport terminal and returning them to the required storage There will be other parts of the role which would be required, which we would be happy to discuss when we speak with you.

Customer Service Advisor Requirements: 5 years' worth of references (Our dedicated team will obtain them for you!) Be willing to apply for a DBS Check (Paid for by us!) Ability to complete a GSAT (Paid for by us!) Excellent customer service skills A polite and professional approach A passion for helping others Strong written and spoken communication skills Benefits of working for The Best Connection: On-going Assignments Holiday Entitlement Excellent Pay rates Overtime Online Payslips Pension Provision If you are interested in the above CUSTOMER SERVICE ADVISOR position, please click apply or contact The Chelmsford Office on the below number. CF2189

Benefits & Requirements:
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Ongoing Assignment
- Overtime Available
- Possible permanent position following a successful trial period
- Training Provided
- Weekend Work


All vacancies are available and correct at the time of posting. Some details may be subject to change.

Home working Inbound Customer Sales Advisor £23,000 per year + Average OTE Bonus of £8,700.00 per annum some earning £ 10,000+ per annum + Free Broadband TV package.

The role you'll do:

As an Inbound Customer Sales Advisor you'll be an ambassador for our market-leading brand.
* Acting as the first point of contact for customers who need help.
* Assisting customers calling to register their appliances.
* Using your wit, charm and best sales patter to up-sell our products.
* Building rapport with our customers and getting to know their needs.
* Helping each customer find the protection package for them.

3 -week training programme you'll learn our systems, perfect your sales technique and learn what makes a great customer experience

Hours:

You'll work a flexible 37.5-hour shift across the following hours: Monday - Friday: 08:00 - 20:00, Saturdays: 08:00 - 18:00 and Sundays: 09:00 - 18:00.

The experience and skills you need:

* A solid background in targeted sales
* A driven mindset with strong sales skills and a love for hitting targets.
* proven experience of working autonomously or in a home-based position
* Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
* Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits:

* Excellent training with clearly defined career progression opportunities
* Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave.
* Health cash plan - employer funded cover to enable you to claim money back on essential health care costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service.
* Pension scheme - matched employer contributions up to 5% of basic salary
* Dedicated online benefit portal offering access to saving and lending facilities, financial well-being and support services

Plus, many other benefits ... Apply now and don't waste time.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Home working Outbound Sales Advisor £23,000 per year + Average OTE Bonus of £6,000.00 per annum some earning £ 10,000 per annum + Free Broadband TV package.

The role you'll do:
As a Customer Sales Advisor in the Outbound team, you'll be an ambassador for our market-leading brand.
* Build rapport with customers, get to know their individual needs and put their interests first.
* Use your expert knowledge and brilliant communication skills to share the product benefits and find the solution that's right for customers.
* Make outbound sales calls to our warm customer base and sell them the best Protect products.

3-week training programme you'll learn our systems, perfect your sales technique, and learn what makes a great customer experience

Hours:
* Two weeks of: Monday - Thursday 10:00 - 19:00 and an early finish on a Friday working 9:30 - 16:00
* Two weeks of: Monday - Thursday 09:30 - 18:30 with an early finish on a Friday working 09:30 - 16:00
* NO WEEKENDS!

The experience and skills you need:
* A solid background in targeted sales
* A driven mindset with strong sales skills and a love for hitting targets.
* proven experience of working autonomously or in a home-based position
* Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
* Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits:
* Excellent training with clearly defined career progression opportunities
* Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave.
* Health cash plan - employer funded cover to enable you to claim money back on essential health care costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
* Pension scheme - matched employer contributions up to 5% of basic salary
* Dedicated online benefit portal offering access to saving and lending facilities, financial well-being and support services

Plus, many other benefits … Apply now and don't waste time.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Home working Outbound Sales Advisor £23,000 per year + Average OTE Bonus of £6,000.00 per annum some earning £ 10,000 per annum + Free Broadband TV package.

The role you'll do:
As a Customer Sales Advisor in the Outbound team, you'll be an ambassador for our market-leading brand.
* Build rapport with customers, get to know their individual needs and put their interests first.
* Use your expert knowledge and brilliant communication skills to share the product benefits and find the solution that's right for customers.
* Make outbound sales calls to our warm customer base and sell them the best Protect products.

3-week training programme you'll learn our systems, perfect your sales technique, and learn what makes a great customer experience

Hours:
* Two weeks of: Monday - Thursday 10:00 - 19:00 and an early finish on a Friday working 9:30 - 16:00
* Two weeks of: Monday - Thursday 09:30 - 18:30 with an early finish on a Friday working 09:30 - 16:00
* NO WEEKENDS!

The experience and skills you need:
* A solid background in targeted sales
* A driven mindset with strong sales skills and a love for hitting targets.
* proven experience of working autonomously or in a home-based position
* Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
* Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits:
* Excellent training with clearly defined career progression opportunities
* Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave.
* Health cash plan - employer funded cover to enable you to claim money back on essential health care costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
* Pension scheme - matched employer contributions up to 5% of basic salary
* Dedicated online benefit portal offering access to saving and lending facilities, financial well-being and support services

Plus, many other benefits … Apply now and don't waste time.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Home working Inbound Customer Sales Advisor

£23,000 per year + Average OTE Bonus of £8,700.00 per annum some earning £ 10,000+ per annum + Free Broadband TV package.

The role you'll do.
As an Inbound Customer Sales Advisor you'll be an ambassador for our market-leading brand.

* Acting as the first point of contact for customers who need help.
* Assisting customers calling to register their appliances.
* Using your wit, charm and best sales patter to upsell our products.
* Building rapport with our customers and getting to know their needs.
* Helping each customer find the protection package for them.

3 -week training programme you'll learn our systems, perfect your sales technique and learn what makes a great customer experience
Hours:
You'll work a flexible 37.5-hour shift across the following hours: Monday - Friday: 08:00 - 20:00, Saturdays: 08:00 - 18:00 and Sundays: 09:00 - 18:00.

The experience and skills you need.

* A solid background in targeted sales
* A driven mindset with strong sales skills and a love for hitting targets.
* proven experience of working autonomously or in a home-based position
* Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
* Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits

* Excellent training with clearly defined career progression opportunities
* Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave.
* Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service.
* Pension scheme - matched employer contributions up to 5% of basic salary
* Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

Plus, many other benefits …. Apply now and don't waste time.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Customer Service Advisor
Location: Redditch
Salary: £24,000 Per Annum
Hours: Monday to Friday 9am-5pm working 37.5hrs

An excellent opportunity has arisen to work for a UK market leader based in their Redditch office. Our client is a family run organisation that was founded 30 years ago and offers customers full support every step of the way and also provides solutions that are tailor-made to meet customer needs. They are looking for an experienced Customer Service Advisor to join their busy and fast paced team on a permanent basis.

What's in it for you?
22 days holiday plus bank holidays
Standard pension auto enrolment
Additional day off for your birthday


Day to day duties will include the following:
Make daily outbound calls to ensure co-ordination with customers and installers
Receive phone calls from customers answering any general enquiries and complaints
Liaise with Project Managers
Log service calls and issues
Ensure works are completed to customers satisfactions before signing jobs off
Monitor and track status of all installs been allocated
Execute all elements of the installation process to provide extraordinary customer experience
Be the point of contact to follow-up any issues arising during installations
Undertake the collection of monies from customers related to installations
Support to ensure any outstanding works are completed within a reasonable time-period
Check and submit invoice paperwork to ensure on-time payments are made
Support in the complaints process (where applicable) to ensure complaints are closed down quickly

As an individual you will be need the following skills and experience:
Excellent communication skills and customer awareness with the ability to respond with a caring & empathetic approach
Able to work under pressure and meet deadlines & targets
Experience of Microsoft packages and Outlook
Previous experience of dealing with customer complaints desirable
Debt collection experience desirable
Previous experience working within an engineering or installations industry desirable

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Call Centre Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role you will be working in one of our customers centre, where your key responsibilities will include:

- Triage incoming enquires and ensure the customers enquiry is managed appropriately
- Manage customer orders and queries in accordance with Sunbelt Rentals company procedures and processes and to the customers SLAs.
- Maintain accurate and detailed records of customer interactions, transactions, and feedback.
- Deliver accurate and timely hire contact administration throughout the entire hire process according to agreed SLAs.
- Identify and resolve customer problems by investigating issues, developing solutions, and ensuring resolution or escalating as per the company’s escalation procedure.
- Collaborate with and build strong relationships with all key stakeholders across the business, maintaining strong communication channels.
- Gather and analyse customer feedback to identify areas for improvement.
- Contribute to the development of customer service policies and procedure.
- Ensure all reporting / administration required is accurate and on-time

Working shift patterns between 7am to 7pm

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About The Candidate

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

- Proven customer service experience
- Experience of working in a call centre
- Experience of working to KPI's
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

About The Company

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

Proud member of the Disability Confident employer scheme

Customer Service Advisor

Xyla Health and Wellbeing (part of Acacium Group)

Permanent, Full Time

Monday-Friday with 1x Saturday shift and 2x 11am-7pm shifts a month

Leeds

£21,563 per annum plus a monthly bonus



Unlock your potential…

Are you an customer-service driven individual looking for a fulfilling role? We're looking for organised and personable professionals to join our team as a Customer Service Advisor.

As a Customer Service Advisor you will provide inbound and outbound telephone and administration support to our service users who have been referred onto our NHS Diabetes Prevention Programme, being supportive and assisting them on their journey with us, ensuring records are kept up to date whilst providing excellent customer service.

Part of Acacium Group, Xyla Health & Wellbeing is a dynamic, and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, ICB's, NHS England and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.



Every day you will…

Handle service users queries via the phone as well as managing their bookings.
Contact our service users promoting the programme and offering support.
Build and maintain relationships with all customers and offer a first-class service within every interaction.
Log and handle sensitive data, maintaining accurate service user records.


What’s in it for you?

Dedication to developing you and your career through our dedicated Employee Development Programme
Opportunities to enhance your experience and skillset by moving across a global organisation
Unlimited learning & development opportunities at your fingertips- including fully funded qualifications!
Gym Flex- discounted gym memberships, UK-wide!
Regular events and incentives
Reward portal offering discounts on bars, restaurants, shops and cinemas!
Free Flu Vaccinations, Health Assessments, Dental Insurance, Life Assurance, Critical Illness Cover and Private Medical Insurance


Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!



To thrive in this role, you must ideally have…

Excellent verbal and written communication skills
Experience using CRM systems.
Strong IT skills including Excel and Microsoft Office
Used to working in a fast paced environment with a high attention to detail


Our Inclusion Commitment

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

Proud member of the Disability Confident employer scheme

You do not need any previous experience. Our proven apprenticeship programme, dedicated staff and supportive leadership team will help you learn and grow. You will be a key member of our family from day one, welcomed and trained by our in-house professionals, who are committed to helping you grow and succeed. Delivering first-class customer service is at the heart of all we do, putting our customers first is at the core of every department, which is why this apprenticeship offers multiple career opportunities. You will have an enthusiasm for learning and a dedication to grow within a well-established business. Scania are committed to providing you with the knowledge you need along the way! Have a look at what your peers have to say: Quote from ‘Amy’ – apprentice of the year award winner 2023 Amy started her apprenticeship with Scania, without any previous experience - a week after leaving school. A year and a half down the line and Amy is a qualified and key member of the Scania Family, offering a first class service to our customers and the winner of our 2023 Apprentice of the Year Award. “I was only out of school for a week before starting my apprenticeship, at the age of 16. From the beginning, I was allocated a mentor who supported me throughout my apprenticeship journey. I was very much welcomed with open arms. I feel I have developed more as an individual in this job role, I believe I have become a more confident and independent person. Having the opportunity to fulfil the role of being service adviser and getting the chance to be nominated apprentice of the year is one thing… but to be the one to win the competition is something I could only have dreamt of” Quote from our MD, Chris Newitt: Apprentices are a vital part of Scania. They represent the future not just for us but also for the wider automotive industry. As a large global organisation, we must invest in our young people’s futures. By doing so it allows us to help young people start their working life with the opportunity to grow and develop, all with the peace of mind that being part of a successful global company brings. As the Managing Director of Scania UK, it is my job to ensure we have a diverse and dynamic group of apprentices that we can help shape and nurture to enjoy a successful career, and together, as a team, ensure the future success of Scania. If you are looking for a career centred around customer service, please apply today.Training to be Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Home working Inbound Customer Sales Advisor £23,000 per year + Average OTE Bonus of £8,700.00 per annum some earning £ 10,000+ per annum + Free Broadband TV package.

The role you'll do:

As an Inbound Customer Sales Advisor you'll be an ambassador for our market-leading brand.
* Acting as the first point of contact for customers who need help.
* Assisting customers calling to register their appliances.
* Using your wit, charm and best sales patter to up-sell our products.
* Building rapport with our customers and getting to know their needs.
* Helping each customer find the protection package for them.

3 -week training programme you'll learn our systems, perfect your sales technique and learn what makes a great customer experience

Hours:

You'll work a flexible 37.5-hour shift across the following hours: Monday - Friday: 08:00 - 20:00, Saturdays: 08:00 - 18:00 and Sundays: 09:00 - 18:00.

The experience and skills you need:

* A solid background in targeted sales
* A driven mindset with strong sales skills and a love for hitting targets.
* proven experience of working autonomously or in a home-based position
* Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
* Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits:

* Excellent training with clearly defined career progression opportunities
* Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave.
* Health cash plan - employer funded cover to enable you to claim money back on essential health care costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service.
* Pension scheme - matched employer contributions up to 5% of basic salary
* Dedicated online benefit portal offering access to saving and lending facilities, financial well-being and support services

Plus, many other benefits ... Apply now and don't waste time.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.