Total 119 Operations Advisor job vacancies in Customer Service category in Manchester, Greater Manchester, M3 3HN

HMRC Customer Service Advisor - Telephony

Location: Manchester, M3 5DS

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. 

A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.

An excellent package is offered, including:

• £13.04 per hour pay rate (equivalent to £25,082 FTE salary)
• Start dates available from June - September 2024 upon successful completion of government screening checks
• Assignment length up to March 2025
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities:

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Job Title: Customer Service Advisor

Duration: 3 months

Job Type: Temporary Contract

Location: Manchester City Centre (Office-Based)

Pay Rate: £11.98 per hour (PAYE)*

Start Date: 13th May 2024

Background Checks: DBS and Basic Credit Check Required

Hours: Monday - Friday 9am - 5pm

1 weekend in 8 (days back in week in lieu).

Join our Compassionate Team!

Are you ready to kick the year off and make a meaningful impact while working? Rullion, in partnership with the Coop Head Office in Manchester, is seeking Full Time Agents for our Funeral Care Plan Team to provide support during critical moments. If you're empathetic and have a strong background in customer service, we want you to be part of our dedicated team.

Join a Caring Community: At Rullion, we understand the importance of compassion and sensitivity when dealing with individuals and families facing difficult times. Our work isn't just a job; it's a commitment to making a difference.

Central Location: Our opportunities are based at the Coop Head Office in the heart of Manchester, providing you with a convenient and accessible workplace.

Your Role:

As a Full Time Agent on our Funeral Care department, you will:

• Provide Compassionate Support: Offer empathy, understanding, and a caring presence to individuals and families during their time of need.
• Deliver Exceptional Customer Service: Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support.
• Collaborate with a Supportive Team: Work alongside a dedicated team that values empathy, respect, and professionalism.

Your Qualifications

To excel in this role, we are looking for candidates who:

• Possess Empathy: Your compassionate nature is your most valuable asset.
• Have Customer Service Experience: Previous experience in customer service or call centre environments is a plus.
• Experience working in a FCA or finance environment with a good understanding of Data Protection

Apply Today!

If you're ready to make a positive impact in the lives of those who need it most and want to be a part of our compassionate team, apply now! Join us in providing support and comfort to individuals and families during their most challenging times.

At Rullion, we are committed to diversity and inclusion and welcome applications from candidates of all backgrounds.

Join us in making a difference, one heartfelt interaction at a time. Your journey starts here with Rullion.

Company information:

This contract vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Ncoates

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Call Centre Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role you will be working in one of our customers centre, where your key responsibilities will include:

- Triage incoming enquires and ensure the customers enquiry is managed appropriately
- Manage customer orders and queries in accordance with Sunbelt Rentals company procedures and processes and to the customers SLAs.
- Maintain accurate and detailed records of customer interactions, transactions, and feedback.
- Deliver accurate and timely hire contact administration throughout the entire hire process according to agreed SLAs.
- Identify and resolve customer problems by investigating issues, developing solutions, and ensuring resolution or escalating as per the company’s escalation procedure.
- Collaborate with and build strong relationships with all key stakeholders across the business, maintaining strong communication channels.
- Gather and analyse customer feedback to identify areas for improvement.
- Contribute to the development of customer service policies and procedure.
- Ensure all reporting / administration required is accurate and on-time

Working shift patterns between 7am to 7pm

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About The Candidate

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

- Proven customer service experience
- Experience of working in a call centre
- Experience of working to KPI's
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

About The Company

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

Proud member of the Disability Confident employer scheme

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of a Customer Service Advisor you will be working in one of our customers centre, where your key responsibilities will include:

- Triage incoming enquires and ensure the customers enquiry is managed appropriately
- Manage customer orders and queries in accordance with Sunbelt Rentals company procedures and processes and to the customers SLAs.
- Maintain accurate and detailed records of customer interactions, transactions, and feedback.
- Deliver accurate and timely hire contact administration throughout the entire hire process according to agreed SLAs.
- Identify and resolve customer problems by investigating issues, developing solutions, and ensuring resolution or escalating as per the company’s escalation procedure.
- Collaborate with and build strong relationships with all key stakeholders across the business, maintaining strong communication channels.
- Gather and analyse customer feedback to identify areas for improvement.
- Contribute to the development of customer service policies and procedure.
- Ensure all reporting / administration required is accurate and on-time

Working shift patterns between 7am to 7pm

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About The Candidate

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

- Proven customer service experience
- Experience of working in a call centre (Essential)
- Knowledge of the hire industry (Desirable)
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

About The Company

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

Proud member of the Disability Confident employer scheme

Are you looking for your next role within Customer Service?
Is providing an excellent level of service to both internal and external Customers your passion?

Working for a marketing solutions and communications business who cover every channel across multiple markets, a company of over 900 employees that can offer fantastic personal and professional development. This is an excellent Customer Service role on a permanent, full-time basis paying up to GBP24,000pa.

What can you expect in the role of Customer Service Executive?
· Day to day management of your own Customer base including both external and internal customers
· Processing orders and payments for goods, ensuring stock levels are managed and maintained
· Liaising with couriers and internal departments to ensure that orders/ requests are processed in line with SLAs
· Completing data exemption reports for Senior Management
· Ensuring that customer records and databases are maintained and kept updated accurately
· Working to support customers with basic technical issues relating to online web portals and web shops
· Providing basic diagnostic fault-finding support to ensure that issues dont repeat

What will you get in return as a Customer Service Executive?
· Starting salary of GBP24,000pa dependant on experience
· Full Time hours - Monday to Friday 8.30AM - 5PM with the opportunity to work hybrid 2 days a week from home
· 25 days leave plus bank holidays
· Full training and induction period
· Progression routes throughout the business
· Free Parking
· Life Insurance
· Retail Reward scheme

What experience do you need to work as a Customer Service Executive?
· Previous experience within Customer Services including but not limited to:
· Customer Service Executive
· Customer Service Advisor
· Customer Service Administrator
· Sales Administrator
· Customer Order Advisor
· Sales Order Processor
· Order Processor
· Sales Processor
· High attention to detail
· Excellent communication skills
· Strong team player and work ethic
· IT skills including Microsoft Office Packages (Word & Excel)

To Apply
If this sounds like a role you will LOVE, please send your CV
Our client is an equal opportunities employer. This material is available in alternative formats upon request.
Please allow 7-10 days for the alternative format. If you have any questions on the role or need further information please contact a member of the team on 0161 474 7888.

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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Customer Relations Advisor

Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays

A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience.

This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance, whilst working closely with the regional customer care team to deliver support and service in a timely manner. You will be responsible for monitoring and tracking their internal system ensuring that all activity is processed and actioned within a proactive manor ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times

Main Responsibilities:

• Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times
• Facilitate all complaint responses ensuring all information is provided by the Regional team.
• Provide detailed report on all complaints and their status in weekly meetings
• Action and issuing of all Customer Care defects received through the system, maintaining service level agreements
• Weekly status checks on all outstanding defects on jobs that are on hold.
• Ensuring all actions are completed daily
• Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales
• Sourcing and identifying customers plot and development information plus investigation history on all current and previously reported matters
• Full administration and weekly updates of the 'Your Watch' database
• Producing monthly reports from the system and monthly KPI reports for Region
• Providing support to regional area offices in respect of customer queries
• Contacting customers post legal completion to understand their journey and experience, providing feedback to the Regional teams
• Positioning a recommend or non-recommend in line with customer's feedback and distributing this information to area offices

Customer Relations Advisor - Skills & Experience

• Essential in complaints handling and formal complaint response writing
• Experience working within a customer service role (essential)
• Experience working in a housebuilding company within a customer care role
• Team Player with excellent customer service, communication and interpersonal skills
• Professional telephone manner
• Strong written and verbal communication skills with focused attention to detail
• Good time management and organisational skills with the ability to multi-task and manage time effectively to meet deadlines

In return for your skills my client are offering a competitive salary and package inclusive of a company bonus scheme, pension, private medical, life assurance, share scheme and 26 days annual leave. In addition, the company are passionate about developing and supporting their employees to work to the best of their potential and encourage progression from within.

If you are interested in the Customer Relations Advisor opportunity and would like to apply, please contact Deena at Fawkes & Reece on 01204 554 884 or apply via the link provided.

Customer Service Advisor - £27,000 - Manchester - Monday to Friday hours - Hybrid - (2 days per week from home)

Due to expansion, we are on the look out for a customer service specialist to join our award winning Customer Service team in Manchester!

If you're based in the Manchester area and looking to build a career in Customer Service, this could be job for you!

For the role of Inbound Customer Service Advisor, you will receive:

• A salary of £27,000
• Stunning offices in Manchester
• Flexible hours
• Qualifications paid for by the company (£2k personal budget per year!)
• 23 days per year holiday plus 1 extra day per year of service!
• Free fruit delivered to the office every week
• Annual pay reviews
• Annual trips to the races
• No weekend work!
• Free onsite parking
• A fun vibrant working environment, with a family feel
• The opportunity to grow with the company

The role of Inbound Customer Service Advisor involves speaking to our existing business clients via email and phone dealing with their needs and ensuring that they receive world class customer experience. We are a Gold Rated "Investors In People", so this is a real opportunity to join a business where you can genuinely build a career!

For the role we require:

• People with energy, who are have experience of delivering exceptional service over the phone
• The ability to deal with inbound calls and emails
• A person with a positive attitude, and outgoing personality based in the Manchester area.

Sound like your ideal role, don't hesitate and apply now with your CV for immediate consideration!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Customer Service Advisor

Duration: 3 months

Job Type: Temporary Contract

Location: Manchester City Centre (Office-Based)

Pay Rate: £11.98 per hour (PAYE)*

Start Date: 13th May 2024

Background Checks: DBS and Basic Credit Check Required

Hours: Monday - Friday 9am - 5pm

1 weekend in 8 (days back in week in lieu).

Join our Compassionate Team!

Are you ready to kick the year off and make a meaningful impact while working? Rullion, in partnership with the Coop Head Office in Manchester, is seeking Full Time Agents for our Funeral Care Plan Team to provide support during critical moments. If you're empathetic and have a strong background in customer service, we want you to be part of our dedicated team.

Join a Caring Community: At Rullion, we understand the importance of compassion and sensitivity when dealing with individuals and families facing difficult times. Our work isn't just a job; it's a commitment to making a difference.

Central Location: Our opportunities are based at the Coop Head Office in the heart of Manchester, providing you with a convenient and accessible workplace.

Your Role:

As a Full Time Agent on our Funeral Care department, you will:

• Provide Compassionate Support: Offer empathy, understanding, and a caring presence to individuals and families during their time of need.
• Deliver Exceptional Customer Service: Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support.
• Collaborate with a Supportive Team: Work alongside a dedicated team that values empathy, respect, and professionalism.

Your Qualifications

To excel in this role, we are looking for candidates who:

• Possess Empathy: Your compassionate nature is your most valuable asset.
• Have Customer Service Experience: Previous experience in customer service or call centre environments is a plus.
• Experience working in a FCA or finance environment with a good understanding of Data Protection

Apply Today!

If you're ready to make a positive impact in the lives of those who need it most and want to be a part of our compassionate team, apply now! Join us in providing support and comfort to individuals and families during their most challenging times.

At Rullion, we are committed to diversity and inclusion and welcome applications from candidates of all backgrounds.

Join us in making a difference, one heartfelt interaction at a time. Your journey starts here with Rullion.

Company information:

This contract vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Ncoates

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Customer Service Advisor - £27,000 - Altrincham WA15 - Monday to Friday hours - Hybrid - (2 days per week from home)

Due to expansion and internal promotions, we are looking for new members for our award winning Customer Service team based in Altrincham!

For the role of Customer Service Advisor you will receive:

• A basic salary of £27,000
• Stunning offices in Altrincham (WA15)
• Flexible hours
• Qualifications paid for by the company (£2k personal budget per year!)
• 23 days per year holiday plus 1 extra day per year of service!
• Free fruit delivered to the office every week
• Annual pay reviews
• Annual trips to the races
• No weekend work!
• Free onsite parking
• A fun vibrant working environment, with a family feel
• The opportunity to grow with the company

If you're based in the Altrincham area and looking to build a career in Customer Service, this could be job for you!

The role of Inbound Customer Service Advisor involves speaking to our existing business clients via email and phone dealing with their needs and ensuring that they receive world class customer experience. We are a Gold Rated "Investors In People", so this is a real opportunity to join a business where you can genuinely build a career!

For the role we require:

• People with energy, who are have experience of delivering exceptional service over the phone
• The ability to deal with inbound calls and emails
• A person with a positive attitude, and outgoing personality based in the Manchester area, ideally Altrincham!

Sound like your ideal role, don't hesitate and apply now with your CV for immediate consideration!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisor - £26,000 - Manchester City Centre, M3 - Monday to Friday hours - Hybrid - (2 days per week from home)

Due to an expansion in our Facilities Business we are pleased to be expanding our Customer Service team in our stunning Manchester City Centre office!

For the role of Customer Service Advisor you will receive:

• A basic salary of £26,000
• Stunning offices in Manchester city centre (M3) with amazing amenities
• 22 days holiday plus bank holidays
• Holiday buy/sell scheme
• Car Salary Sacrifice
• Critical Illness Insurance (employee and partner)
• Dashly
• Dental Insurance
• Employee Assistance Programme (EAP)
• Health Assessment*
• Healthcare Cash Plan
• Life Assurance
• Partner Life Assurance
• Payroll Giving
• Pension
• Peppy
• Permanent Health Insurance
• Private Healthcare*
• Switchd
• Travel Insurance
• Tree planting

If you're based in the Manchester area and looking to build a career in Customer Service, this could be job for you!

The role of Inbound Customer Service Advisor involves speaking to our existing business clients via email and phone primarily dealing with facilities management enquiries and scheduling appointments for repairs

For the role of Customer Service Advisor we require:

• People with energy, who are have experience of delivering exceptional service over the phone and email
• The ability to deal with inbound calls and emails
• Facilities Management experience is preferred but not essential
• A person with a positive attitude, and outgoing personality based in the Manchester area

Sound like your ideal role, don't hesitate and apply now with your CV for immediate consideration!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country. We have a reputation for giving excellent support to our diverse student population. Staff are well supported within a culture of continuous professional development and are encouraged to take on new and more senior roles within the college. Facilities across our campuses in Isleworth and Feltham are state-of-the art with good public transport links and free staff parking. We are a values-based and highly inclusive college, serving a vibrant and diverse area, and making a positive contribution to wider social and economic agendas. We offer courses from pre-entry through to Higher Education, Apprenticeship and Traineeship programmes to meet the skills needs of our students aged 14 upwards. At West Thames College we are committed to safeguarding our students. The safety of students continues to be a primary focus. We practice safe staff recruitment and check the suitability of staff and volunteers that work with young students or vulnerable adults. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. The purpose of the post is: to work as part of a team, providing a first class information service to staff, students and visitors, and to assist with the day to day running of the admissions and enrolment functions. This post requires you to work closely with College Staff including teaching and support staff, prospective, current and past students.

Job Title: French and Spanish Customer Support Advisor
Department: Customer Support
Reporting to: France / Spain Commercial Manager
Position Type: Permanent/Full-time
Hours of Work: 40 hours per week (Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm)
Salary: Up to £25,000 + bonus + commission on up sells
Location: Carrington, Greater Manchester

Key Responsibilities:

• Offer guidance and assistance to customers regarding our products and services.
• Coordinate the production and dispatch of appropriate samples.
• Maintain polite and effective communication with customers via phone and email.
• Accurately process orders and issue order acknowledgements.
• Generate job sheets, cutting lists, and dispatch lists using our computer systems.
• Organise paperwork for invoicing and prepare cost estimates and quotes for customers.
• Assist in marketing efforts through translating blog posts and mailers.
• Liaise with freight companies and resolve customer issues.
• Make up-selling efforts and follow-up sales calls to support internal sales initiatives.
• Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries.
• Ensure continuous learning about company products and services and staying updated on changes.
• Meet training objectives and develop strong communication channels with both internal and external
• customers.
• Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers.
• Handle customer complaints effectively.
• Create written materials for customers utilising our computer software programme.
• Cultivate collaborative relationships with other departments such as Sales, HR, Production, Warehouse, and Accounts.

Qualifications and Skills:

• At least one year of prior experience in an office based customer support role.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
• Native-level fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous.
• Experience in or a strong interest in working in a manufacturing setting.
• Proactive problem solver with a track record of achieving results and managing follow-ups independently.
• Confident decision-maker with strong interpersonal skills.
• Comfortable using computers, including email and proprietary software.
• Strong verbal and written communication abilities.
• Able to thrive in a fast-paced environment.
• Excellent numeracy and literacy skills with meticulous attention to detail.
• Professional appearance and demeanour.
• Effective planner with strong organisational skills and the ability to multitask.
• Hands-on approach to tasks with a technical aptitude.
• Enthusiastic about learning and adapting to new challenges.
• Systematic problem-solving skills and a desire to understand product and procedural frameworks.

Benefits and Perks:

• Opportunities for both internal and external training tailored to your role
• Quarterly team lunches provided by the company
• Recognition and awards for long-term service
• Access to a workplace pension with contributions from both employer and employee
• Early Friday finishes
• Additional days leave based on length of service
• Awards for Employee of the Month, Quarter, and Year
• Daily provision of fresh fruit
• Special birthdays recognition
• Options for private health care plans
• Free flu vaccinations
• Participation in a cycle to work scheme
• Involvement in employee social activities through a dedicated committee

#CPProffessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

HELP DESK ADVISOR

MANCHESTER BASED 4 DAYS A WEEK / FRIDAY WFH

Searching for a helpdesk advisor with customer service/call centre experience with a friendly reliable personality to start ASAP in a reputable company based in the City of Manchester.

• Delivering great customer service to all clients and contractors
• Building outstanding working relationships with clients, contractors and other functions within the business
• Managing emails and phone calls
• Dealing with enquiries from clients and contractors
• Supporting clients and contractors with any queries
• Assigning jobs to contractors within an agreed time frame
• Chasing up jobs that have not been accepted/attended to
• Managing and updating business-critical issues daily
• Updating systems to ensure complete transparency
• Ensuring that maintenance work is processed in a timely manner
• Communicating with contractors daily, to minimise overdue work
• Challenging unnecessary call-outs and response times
• Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
• Operating and being measured against business KPIs
• Demonstrating professionalism at all times

EXPERIENCE ADVANTAGE/PREFERRED

• Customer Service Skills
• Call Centre
• Telephone Communications
• Working within the construction/building sector (Help desk, Customer Service) etc.

Hours & Salary:

£13 - £14 P/h

Monday to Friday 8am-5pm

(Work from Home Fridays)!

Immediate Start - Interviews ASAP

SKILLS:

• Customer Service
• Help Desk Experience
• Communication Skills
• Customer focused - develop strong customer relationships by listening to and satisfying customer needs.
• RELIABLE
• Time Management
• Phone Manner

Next Steps:

If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to:

Victoria Mehmet

vmehmet@frlondon.co.uk

Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.

HELP DESK ADVISOR

• Delivering great customer service to all clients and contractors
• Building outstanding working relationships with clients, contractors and other functions within the business
• Managing emails and phone calls
• Dealing with enquiries from clients and contractors
• Supporting clients and contractors with any queries
• Assigning jobs to contractors within an agreed time frame
• Chasing up jobs that have not been accepted/attended to
• Managing and updating business-critical issues daily
• Updating systems to ensure complete transparency
• Ensuring that maintenance work is processed in a timely manner
• Communicating with contractors daily, to minimise overdue work
• Challenging unnecessary call-outs and response times
• Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
• Operating and being measured against business KPIs
• Demonstrating professionalism at all times

Hours & Salary:

£24,000 - £25,000

Monday to Friday 8am-5pm

(Work from Home Fridays)!

Immediate Start - Interviews ASAP

SKILLS:

• Customer Service
• Help Desk Experience
• Communication Skills
• Customer focused - develop strong customer relationships by listening to and satisfying customer needs.
• RELIABLE
• Time Management
• Phone Manner

Next Steps:

If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to:

Victoria Mehmet

vmehmet@frlondon.co.uk

Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.

Do you have a passion for excellent customer service and an interest in kick starting your career in the finacial services industry? Then we would love to hear from you!

We are looking for a customer service advisor to join our retail savings team. Working for a bank in the centre of Manchester, this is a really exciting career opportunity. Our businesss is entering a period of growth and this will be a first step to join an organisation where you can really develop you skills and grow your career. If you're passionate about delivering exceptional customer service, have previous experience of within a customer service environment and want to be part of a hard-working team, then we want to hear from you! Previous experience working in the finance sector, or a buisness related degree would also be an advantage.

What you will do in the role of Customer Service Associate?

• Work closely with the Savings Team and Team Leader
• Deliver exceptional service for our customers
• During quieter periods you will have opportunities to support to the wider business
• Be the first point of contact with our savings customers on the phone and via email
• Help customers with the opening and ongoing running of their accounts.
• Ensure accurate and timely response to customer queries.
• Meet service level agreements for processes as specified by the Savings Manager.
• Liaise with the wider business, including Cash Operations, Change and Finance.
• Represent the Savings team including ross functional projects providing insight for process improvements.
• Ensure all retail processes are completed efficiently and accurately.
• Complaints to be dealt with effectively by following internal processes.

What we are looking for as the role of Customer Service Associate?

• Previous experience within a call centre or customer service office based role would be ideal Someone who has dealt with customers in retail or hospitality and is comfortable in a fast paced environment would also be great for this role
• You will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back
• Exceptional customer service skillsGood analytical and problem-solving skillsKeen eye for detail
• Ability to prioritise with a focus on accurate, timely outcomes
• Ability to operate and help motivate in a team-orientated environment
• Customer service experience: financial services, retail, or hospitalityHigh numeracy and literacy skills
• Excellent communication skills
• Preferably degree educated in a numerate discipline
• Customer service excellence
• Complaint handling
• Proficient in Microsoft Office programs

What you will LOVE about the role of Customer Service Associate?

• No weekends are required.
• Salary up to GBP26,000 per year, dependent on experience
• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 3 days paid Volunteering leave to support our local communities
• Vibrant office location in the lively city centre of Manchester

If this sounds like a role you will LOVE, please send your CV to us today!