Total 13,179 Network Analyst job vacancies in Singapore

IT Job Duties

• Troubleshooting system failures and identifying roadblocks in the network
• Fixing problems in LAN infrastructure and testing and configuring software
• Provides IT support, training, and orientation for new technology users
• Maintaining and repairing hardware including peripheral devices
• Documents daily tasks, training, and support sessions to inform the department and organisation better regarding IT support needs
• Maintains records of hardware and software inventory
• Works with a team of installation, network, security, and support specialists
• Follows emergency plans for equipment, power, or security failures when necessary and protects data and security
• Stays updated regarding new technology through industry news
• Demonstrates great customer service skills, listens carefully, and exercises patience

IT Skills and Qualifications

Bachelor's Degree in Computer Science or a Related Field, Knowledge of Computers and Networks, Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking, Written and Verbal Communication, Interpersonal Communication, Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience.

Selected candidates will be offered a 2-Year Contract with our Client in the Government Sector, with a view to convert to Permanent.

Senior candidates with more experience may be considered for the Senior or Lead Analyst role.

Key Responsibilities

• Maintain and enhance the Workday HRIS system for users.
• Establish and optimize scalable processes to ensure HR best practices.
• Identify opportunities for business process re-engineering (BPR) initiatives to enhance productivity by transforming, streamlining, and continuously improving work processes.
• Identify new Workday requirements, liaise with users to understand additional needs, and communicate effectively.
• Troubleshoot Workday technical issues promptly, identifying flaws and inefficiencies, and recommend solutions for long-term performance and security enhancement.
• Collaborate with agency leads and IT teams to resolve Workday issues, enhance user experience, and ensure consistent solutions across all agencies.
• Develop Workday guidelines, manuals, and conduct user training sessions.
• Conduct regular Workday reviews and generate reports on efficiencies and areas for improvement.
• Structure and prioritize agencies’ Workday requirements, engaging stakeholders for review, approval, and implementation.
• Stay abreast of the latest HRIS technology and best practices.

Key Job Requirements

• Diploma/Degree in IT, Project Management, or equivalent.
• Minimum 3 years of experience in an HRIS role, preferably working with Enterprise systems.
• Strong understanding of HR policies and hands-on experience in HR processes, with the ability to integrate them into the HRIS.
• Knowledge of Compensation and Performance processes, and familiarity with Public Service HR policies and practices preferred.
• Experience managing data, HR transactions, and processes in HRIS. Prior experience with Workday implementation and/or maintenance preferred.
• Ability to engage stakeholders, gather feedback, and collaborate on solutions effectively.
• Excellent written and oral communication skills, along with proficient documentation abilities.
• Comfortable working in ambiguous situations and considering long-term operational perspectives to address user-centric needs.
• Good planning skills to manage HRIS annual maintenance milestones and new initiatives, while keeping stakeholders engaged.
• Ability to thrive in a fast-paced environment.

Experienced in implementing, operating, tuning and troubleshooting enterprise Windows Active Directory Enterprise Solutions. Experience working with identity products like Microsoft Identity Manager, Active Directory Federated Services, Azure AD Connect or Azure Active Directory would also be beneficial. The role requires depth knowledge in a number of the following technology areas: • Familiar with TCP/IP Network、Network Management、firewall management Skill • Familiar with SCOM • Familiar with Virtualization • Active Directory Domain Services • Active Directory replication and performance Skills • Strong Active Directory troubleshooting skills and experience • Experience in Active Directory Disaster Recovery • Group Policies implementation and design and troubleshooting • Security and Administration of the Active Directory environment. • Fundamental networking knowledge – IP, DHCP, DNS, WINS, routing etc. The following areas may also be beneficial: • Active Directory Scripting technologies • Active Directory Monitoring Tools • Microsoft Identity Manager • Active Directory Federated Services, • Azure AD Connect • Azure Active Directory • Microsoft365

Job Description

• Provide post-sales installation and technical support to clients
• Competent in Microsoft Windows Server Operating System, TCP/IP, DNS, and troubleshooting of system issues
• Analyze requirements and perform network solutioning, planning, installation and setup of network systems
• Installation and configure cloud services like Microsoft 365, Microsoft Azure, Acronis Cloud and Sophos Cloud Service
• Provide network operation support, problem isolation, and troubleshooting for network incidents

Requirements (Qualifications/ Experiences/ Behavioural):

• Min. Diploma or Bachelor’s degree in Computer Sciences, Information Technology or a related field preferred
• Min. 2 year of relevant experience operating in a similar role
• Required Skill(s): Cisco Networking, Fortinet Firewall, Windows Server, Virtualization
• Strong foundation in network knowledge
• Able to work independently and without supervision, and meticulous
• Strong troubleshooting and analytical skills
• May be required to provide on-call support
• Has passion for IT technology, driven and willingness to learn new technologies in a fluid and fast-paced environment
• Good interpersonal and communication skills to interact effectively at all levels

Job Summary

We are seeking a highly motivated and skilled Network Engineer to support the maintenance of systems within a large organization.

Mandatory Skill-set

datory Skill-set

• Diploma/Degree in Electrical/Electronic Engineering, Computer science;
• Proven track record with over 2 years of hands-on experience in successfully implementing IT infrastructure projects for LAN and WAN environments;
• Proficient in installing and configuring a wide range of network technologies, including LAN, WAN, VoIP, WiFi, wireless controllers, access points, firewalls, security gateways, VPNs, 802.1x protocol, VLANs, and L2/3 switches;
• Skilled in using monitoring, network diagnostic, and network analytics tools to ensure optimal network performance and troubleshoot issues efficiently;
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users;
• Strong problem-solving skills and the ability to work independently and collaboratively in a team environment.

Desired Skill-set

• CCNP & CISSP certification is preferred.

Responsibilities

• Provide support for system and network solutions, focusing on enhancing the efficiency of the existing infrastructure platform;
• Deploy, set up, and maintain network equipment, such as routers, proxy servers, switches, WAN accelerators, DNS, and DHCP, ensuring their smooth operation;
• Address and resolve IT service requests promptly and effectively.;
• Maximizing network performance through ongoing monitoring and troubleshooting;
• Ensuring peak network performance through continuous monitoring and effective troubleshooting;
• Scheduling and coordinating network upgrades while investigating network faults;
• Ensuring network equipment is up-to-date with the latest firmware releases;
• Deliver regular network status reports to key stakeholders.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Responsibility:

• Responsible for provision, deployment, configuration, and administration of many different pieces of network and security-related hardware and software.
• Responsible for evaluate, test, and troubleshoot technologies when new technologies are onboard
• Responsible for provide technical support for resolution of customer problems, incidents, issues, requests, and queries
• Responsible on Network Security with monitoring and control tasks to ensure processes and implementations are executed correctly
• Experience with firewall rules implementation and troubleshooting upon incidents.
• Involve in update/upgrade/migration of security tools used by the team
• Maintain clear and functional documentations on process guides, technical instructions, network details, etc.
• Any other adhoc duties as assigned

Requirements:

• Bachelor Degree/Diploma in Information Technology or related field;
• Applicants with at least 1-2 years of relevant experience
• Strong knowledge and understanding of IT infrastructure, LAN/WAN, routers and switches configuration
• Knowledge and understanding of Endpoint security, IDPS, WAF, APT, FW, Cloud Security
• Highly advantageous with hands-on experience in implementing Cisco Extreme, Aruba, or Sophos solutions

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

We are seeking for experienced Software Analysts to join our Software Architect team to develop software solutions and ensuring compliance with the Application / Data Architecture standards. Your main responsibilities include the following:

· Work with Product Owner and Business Analyst to review and understand business requirements

· Translate business requirements to software solutions including conceptual and detailed design, architecture pattern, and component integration strategies

· Identify and escalate conflicts relating to software governance for action

· Collaborate with the development team on application development and resolving technical challenges, provide technical clarifications, help to analyse and provide performance tuning and scalability improvements of codes and queries

· Ensure system implemented is conformed to the solution design

· Provide design and technical support when troubleshooting production issues with the development team

· Evaluate new technology required in the software solutions and demonstrate technology concept with proof-of-concept codes

· Provide technology sharing/training on software technology

Technical Requirements

· Bachelor’s degree in Computer Science, Software Engineering, or related field

· 4 to 6 years of hands-on experience in software design and development using .Net C#/.Net CORE, React, Javascript/Typescript, MS SQL Server, web services, RESTful API

· Experienced in system implementation with multithreading and concurrency handling

· Able to independently analyse, identify, and take lead to create complete solutions that covers both functional and non-functional requirements

· Strong interest in applying technology to improve the solutions to align to business goal

· Able to handle multiple projects concurrently

· Team player with strong organisation and interpersonal skills

· Strong written and communication skills with various stakeholders

Added Advantage

· Familiar with IT Architecture principles and framework

· Experience in designing or implementing technical solutions for the Logistics Industry

· Experience in using design patterns & familiarity with OOAD development

· Knowledge of Azure cloud implementation

· Experience in mobile development

· Familiar with agile development methodology

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24032

What will you do?

• Elicit, analyse, and document business and information needs which can be supported by the proposed platform as user stories.
• Develop project plans, including defining project scope, goals, and deliverables.
• Develop a prototype or perform data analysis in support of the business needs using any digital means available, such as Python, R and Tableau
• Engage with stakeholders to ensure alignment on project objectives and progress.
• Perform continuous iteration as required, ensuring that project deliverables meet quality standards and adhere to project requirements.

What are we looking for?

• At least one year of experience in data science, AI, business analytics, statistics or/and data discovery and modelling.
• A customer-oriented mindset, with strong analytical and critical thinking skills.
• Experience in developing prototypes of digital systems using low code platforms, visual mock-ups, wireframe.
• Able to perform primary and secondary research to inform the design of a product, process or service journey by understanding user behaviours, needs and goals.
• IT product management skills will be an added advantage.
• Able to effectively facilitate and collaborate with stakeholders.
• A team player who can work independently & in multiple teams
• Self-motivated and resourceful & keen interest in the latest technologies.
• Strong analytical, conceptualisation and problem-solving skills will be an added advantage.
• Strong verbal and written communication skills in stakeholders’ engagement will be an advantage.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at chi@activate.sg

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities:

• Strong knowledge of network routing and switching protocols and services.
• Experience with network monitoring tools such as OpManager.
• Experience with syslog, SNMP, and configuration backup tools
• Strong experience in Cisco data center technologies including Cisco Nexus environment, security firepower, ASA firewall, FortiGate firewall and Cisco ISE
• Experience with Cisco Nexus technologies including Virtual Port Channels (VPC) and Virtual Device Contexts (VDC)
• Knowledge of network security, load balancing and optimization technologies
• Knowledge in Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto or Checkpoint firewall is preferred.
• Willing to work in extended hours and perform standby duty after office hour
• Good to have experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)
• Work in 24/7 rotation shift to ensure maximum network uptime
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
• Updates tickets with resolution tasks performed
• Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
• Captures all required and relevant information for immediate resolution
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
• Communicates with other teams and clients for extending support
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
• Works with automation teams for effort optimization and automating routine tasks
• Coaches Service Desk and L1 teams for technical and behavioural skills
• Establishes monitoring for client infrastructure
• Identifies problems and errors before they impact a client’s service
• Leads and manages all initial client escalation for operational issues
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items

Requirement:

• At least 3-5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Moderate years of relevant managed services experience
• Moderate level knowledge in ticketing tools preferably Service Now

To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

GENERAL DESCRIPTION

The CRO division develops and oversees the global framework for risk identification, control, reporting, and management within the risk tolerance for the various business activities for Julius Baer, aiming at sustainable growth of the franchise. As a member of the CRO division, the incumbent is expected to abide by relevant principles and expectations as specified in the CRO Business Organisation Manual.

The Data Analyst supports the CRO division with data analysis and technology expertise - in developing and maintaining reporting capabilities, building automation solutions, and the implementation of data analytics initiatives / projects. The Data Analyst primarily supports BJBS Branch. However, in respect of Regional Asia projects and initiatives, the Data Analyst will also support BJB HK Branch. The incumbent has strong technical, organizational and project management skills and plays a key role in the development and implementation of the CRO analytics framework.

KEY FEATURES OF THE POSITION

Roles & Responsibilities

· Support CRO in the development and delivery of data-based solutions, such as dashboards and trend / pattern analysis reports

· Use open-source technologies to innovate, automate and enhance business processes

· Support internal stakeholders across in project implementations and / or ad-hoc delivery of solutions to enhance risk management and identification, through application of business logic rules and advanced analytics models

· Assist in handling / performing ad-hoc issues relating to data and technology, and attending to related enquiries from regulators, auditors and Head Office

· Support in the collection and curation of large sets of structured and unstructured data from disparate sources for the application in analytic models

· Work closely with IT to ensure data quality, accuracy and completeness

Client Management (internal & external)

· Support local, regional, global and strategic CRO initiatives and contribute to all stages of projects for data analysis

Regulatory Responsibilities & Risk Management

· Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

· Take responsibility for ensuring that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standards

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

· Pro-active, reliable and collaborative team member

· Ability to effectively manage internal and external stakeholders

· Ability to work and deliver with minimum supervision, and at times as an individual contributor

· Able to prioritise, multi-task and manage complexity

· Strong statistical, analytical, conceptual and practical implementation skills

· Ability to analyse, model and interpret data

Professional and Technical

· Bachelor’s degree in mathematics, statistics, computer science or a related subject preferred

· Beginner/intermediate programming knowledge in either SQL, R or Python

· Working knowledge in data visualization tool, such as, Tableau or Power BI a plus

Responsibilities

• To participate in the day-to-day monitoring, triaging, and investigating of potential suspected anomalous usage behavior alerts
• To work with internal teams to validate alerts within stipulated SLA
• To perform analysis on usage behavior trends to discover potentially fraudulent activities
• To perform continuous review and improvement on current monitoring operations to enhance effectiveness of monitoring
• Work with external partners to resolve issues or implement improvement to monitoring
• To gain good understanding of internal business applications to be able to analyze, recognize and identify potentially anomalous activities
• Investigate Data Loss Prevention (DLP) alerts and escalate DLP incidets in accordance to the DLP incident response and handling procedures
• Carry out DLP System Ruleset change requests in accordance to change management procedures
• Support management reporting of DLP incidents and statistics for ad-hoc and monthly reporting
• Coordinate DLP audit requests; respond to questions or reporting requirements from local authorities as required
• To work with internal cyber security teams to ensure investigations are comprehensive and to track and follow up on all escalated incidents to closure

Requirements

Education

• Diploma/Degree in Business Information Technology/Business Analytics from recognized academic institutions
• Technical Skills and Experience
• Minimum 3-5 years of relevant experience as an insider fraud/threat analyst in a financial institution
• Excellent analytical and investigative skills
• Prior experience with analytical platforms Experienced with working with machine learning enabled platforms would be advantageous
• Experience with administration and operation of DLP Systems preferred
• Experience in development and fine tuning of DLP Ruleset preferred
• Knowledge of Cyber Security would be advantageous
• Relevant working experience in SOC environment and related processes will be added advantages

Responsibilities

• The Network Engineer role is to design and implement networking solutions to a simulator system.
• You are responsible to communicate closely with project team and vendors to support business units to deliver the simulator system.
• You will participate and contribute in the entire network design and implementation process for the simulator system.
• Responsibilities include the following areas,Network solution design and advice to the project team
  Perform networking activities like network IP subnetting, network peripherals configuration, network performance testing, and other required testing.
  Liaising with and managing vendors to deliver network equipment, cabling, and/or services.
  Supporting project milestones and presentation
  Supporting project deliverables and documentation in network design.
• Involved in the design, implementation, documentation, testing, and troubleshooting of network design.
• You will be part of a system engineering team and responsible for the area of network design and solutions.
• Performs any additional duties assigned by the immediate supervisor or senior management

Requirements

• Diploma / Degree in Computer Engineering, Communications & Network Engineering or related fields
• Knowledge of Network and Communications design.
• At least 3 years of experience in ICT system, network design or enterprise system related.
• Strong interpersonal and communication skills
• Meticulous to details and able to follow processes.
• Knowledge or certification in network design (e.g. CCNA) would be advantageous
• Knowledge in enterprise system design and/or cloud infrastructure design would be advantageous
• 5 day week @ AMK area (need to travel to site at Changi Airport)
• Singaporeans Only

Maestro HR

damien lee tian hong

R1106726

16C8462

Job description

Key Responsibilities:

• Provide technical support for PC, server, network and system infrastructure to company’s local office as well as overseas offices.
• Maintaining IT operations such as applications, email systems, hardware, software, and network security tools
• Responsible for the infrastructure setup, administration and maintenance
• Spotting inefficiencies in an organization’s computer network and making recommendations to address weaknesses.
• Monitor and perform proper remedy actions to ensure the stability, reliability, security and performance improvement of the whole infrastructure.
• Manage system storage, backup and restore operation
• Perform feasibility study on market solutions and technologies for continuous improvement.
• Prepare and maintain documentation.
• Migrate email server to MS365 & Setup Outlook using O365.
• IT administration, users permissions etc.

The qualifications & experience required are as follows:

• Recognized degree/diploma or equivalent in Information Technology
• Engineering or related discipline with at least 4 years’ relevant experience in system & network administration, IT administration, users permissions etc.
• Good written and verbal communication skills in English (with Chinese would be a credit)
• Able to work well independently
• Possess a strong interest and self-motivation to install, configure and maintain system/network services, equipment and devices, provide system/network support and request, investigate, troubleshoot issues and provide resolution, i.e. including managing user accounts and access
• Competent and having a sound knowledge (Configure and troubleshoot) of various network protocols and topologies, including a broad knowledge of WLAN, switches, routers, servers, IPS/IDS and firewalls
• Able to perform network monitoring, verifying the integrity and availability of all hardware, network resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, and related administration tasks
• Able to administer anti-virus, anti-spam and network security system
• Experience with implementing the network devices hardening requirements
• Relevant experience in monitoring and reviewing performance of network and ability to perform capacity planning
• Certifications in CCNA and or CCNP would be beneficial
• Prior experience of using NAV or MicroSoft Business Central, experience of migrating to and maintaining M365 accounts would be a benefit.

Salary: $4,500.00 - $5,500.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday
• Weekend availability for urgency situation

Schedule:

• Monday to Friday
• Weekend availability for urgency situation

Responsibilities

• Responsible for day-to-day network operations, covering network switch, firewall, WLC, AP, VPN, WAF and cloud networking, ensuring availability and continuity of services
• Administer and manage network routing and authentication
• Monitor network uptime and usage
• Perform network maintenance and upgrades including patches, hot fixes and security updates
• Perform scan on network/system logs for malicious activities
• Work closely with cyber security operations, covering endpoint security, SIEM and cloud security
• Liaise with 3rd party vendor and cross department for network/security projects
• Participate on internal and external network/security audit
• Maintain and update network inventory and diagram
• Investigate and troubleshoot any network incident or vulnerability
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Diploma / Degree in Information Technology or equivalent with at least 2 years of experience in networking
• Experience in administration and troubleshooting skill of:
• Firewall
• Switches
• Wireless Controller
• NAC
• WAF
• Services: AAA, DNS, DHCP, MFA, backup tool, SNMP
• Cloud networking
• Hands-on experience on endpoint protection and SIEM
• Knowledge in infrastructure network design.
• Knowledge and/or experience in the following will be advantageous
• Open-source technology
• Automation
• CCNA, CompTIA Security+ or equivalent certification will be advantageous

Required Skills

• Strong technical & troubleshooting skills.
• Strong documentation and organizational skills.
• Independent worker with minimum supervision.
• Good team player and process driven.
• Good verbal and written communication skills.

Interested applicants, please email your resume to janeng@recruitexpress.com.sg

Name: Ng Wei Ling Jane

Email: janeng@recruitexpress.com.sg

CEI Reg No: R1104585

EA Licence No: 99C4599

Recruit Express Pte Ltd

Salary: Basic $9,000 - $10,000

Time: Monday - Friday (9am to 6pm)

Location: Jurong East

Responsibilities:

Technical + Junior management role

• Includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.
• Assist the Tier 1 Engineer in resolving the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.
• Undertake tickets that are beyond the capability of Tier 1 Engineer.
• Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.
• Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.
• Devise technical propositions with validation to address highly challenged situations.
• Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
• Pick up new skillset for work requirements.
• Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.

Technical Competency

Tier 2 must be skilled in the following:

Products Knowledge

• Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
• I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

Hands-on Skillsets

Hardware Issue / Patching / Vendor Engagement

• Provide remote or physical onsite support to rectify the technical issue.
• Understand the escalation process well enough to provide timely and accurate support to the team members.

Troubleshooting Skillset

Strong troubleshooting Knowledge in:

• Strong technical competency. Able to resolve 70% of the tickets undertaken.
• VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
• First Hop Redundancy Protocols (HSRP, VRRP – with and without object tracking).
• EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
• IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and non-VRF routing.
• Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS o Intermediate understanding of Multicast (PIM-SM) – Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
• VRF-based troubleshooting for IP routing and Multicast.
• ACL, AAA, 802.1x, Radius and TACACS+.
• NTP, Syslog, local logging.
• SNMPv2 & SNMPv3 – SNMP polling vs trap.

Mastery of New Technology

• Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function

- Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.

- Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing – air-gapped environment (SLR, PLR)).

• High-level understanding of Cisco ISE for 802.1x and AAA

- Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.

- Able to articulate the function of 802.1x and AAA in an operational or failure state.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Toh Qiu Wei | EA Personnel No.: R23116260