PRIMARY FUNCTION

The Brand and Marketing Director is responsible for the strategic plans of Clé de Peau Beauté (CPB), IPSA and The Ginza Brand in all Travel Retail (TR) markets (Asia, Japan, EMEA, and the Americas) and oversees the end-to-end marketing plans for Travel Retail Asia (TRA).

The role entails crafting the overarching global brand strategy for TR, and collaborating closely with TR markets to attain their business targets. With TRA being the largest region for this brand cluster, you will steer marketing initiatives aimed at strengthening brand equity and visibility among travelers, particularly focusing on Chinese consumers. Additionally, you will spearhead efforts to enhance sales performance and capture market share for the brand within duty-free channels.

KEY RESPONSIBILITIES

• Lead the Brand and Trade Marketing team of ~15 employees, focusing both on achieving business goals as well as ensuring team morale, professional development, and capability growth including digital and media.
• Spearhead the development of comprehensive brand strategy, activation planning, and budgeting protocols, set out long-term objectives and the requisite tactics for their attainment.
• Manage the team of brand management and marketing (operational and digital) team members and lead campaign rollout with a focus on the Asia Pacific market.
• Partner closely with the Group Brandholders to uphold the brand’s fundamental values, global direction, and stylistic elements, including tone and image consistency.
• Work closely with the Consumer Insights team to gain insights into the evolving preferences and expectations of customers, informing the development of a robust strategy.
• Partner closely with the Consumer Experience team to orchestrate impactful experiences that elevate brand recognition and foster lasting brand loyalty; and with the Retail Design and Creative Team to conceptualize and produce tailored content that resonates effectively across diverse channels.
• Manage the comprehensive marketing budget allocated to the designated brand cluster, ensuring optimal support for pivotal launches and initiatives while maximizing ROI.
• Direct and assess the performance and advancement of direct reports and their respective domains, establishing clear objectives and targets.
• Foster team synergy, collaboration, and operational efficiency to drive cohesive and effective outcomes.

JOB REQUIREMENTS

• Degree or postgraduate with a major in Marketing or a related field.
• At least 15 years working in either sales or marketing function, preferably in the FMCG, Beauty and/or Luxury Retail industry with a successful track record.
• Experience in Travel Retail will be an advantage.
• Strategic thinker with a data mindset and ability to multi-task/manage a diverse portfolio of brands.
• Exhibit inspirational leadership qualities, adept at motivating and guiding teams towards achieving objectives.
• Possesses robust leadership acumen coupled with extensive experience in managing teams of significant size, fostering collaboration, motivation, and integrity to drive successful outcomes.
• Excellent verbal and written communication skills in English and Mandarin.
• Excellent interpersonal skills with the ability to influence stakeholders at all levels by building strong interpersonal relationships.
• Demonstrates agility and proven experience in operating effectively under ambiguity.
• Brings extensive geographical insight into the Greater China market, ideally with over five years of hands-on experience in the region.
• Occasional travelling is required (approximately 20%).

Your new company
Continued market success has created a new opportunity for a Manager or Associate Director with an engineering or scientific background to join a Top 4 Accountancy Firm in Birmingham. This Firm offers global integrated professional services in an approach that combines intellectual leadership, industrial expertise, insight, consulting and problem-solving to help and support their clients. The UK Government provides tax incentives to businesses performing R&D and this is an opportunity to join a market leader in helping clients secure these incentives. This Firm can offer coaching and support for returners to refresh knowledge and skills to help transition back into the workplace.


Your new role
As the Associate Director/Manager within this Firm's R&D team, you will be client facing and lead the technical aspects of R&D claims, interviews and prepare documentation to support R&D claims. You will be working with senior technical and finance staff.


Key Duties:

• Analysing technical and cost data from clients to develop robust and efficient R&D claim methodologies
• Lead the interview process with technical experts to understand their R&D activity, summarising output from these interviews in documentation format
• Leading technical aspects of the R&D claim preparation process within a project
• Preparing clear reports for submission to HMRC.

What you'll need to succeed
The successful R&D professional will have a degree in Engineering or Science with post-grad experience of working in an engineering, manufacturing or scientific role. Experienced in leading project teams to both internal and external customers. Strong communication skills and be happy working within multidisciplinary teams.


What you'll get in return
You will have the opportunity to apply your technical knowledge across a wide range of areas and to help companies identify the R&D claims for these incentives. This R&D can involve activities starting from basic research, through to early stage new product & process development, industrial scale trials and ongoing process improvement activity across all areas of engineering and manufacturing. This Firm offers flexible working arrangements, an excellent salary package and benefits, along with outstanding career prospects.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A Regional Compensation & Benefits and Payroll Specialist position in Singapore with a Financial Institution.

Your new company

The client is a Financial Institution with a regional presence, headquartered overseas. They are looking for a Regional Compensation & Benefits Director to join their growing regional HR team.

Your new role

You will be responsible for developing C&B policy, strategy and spearheading the implementation across the region. You will also be involved in salary benchmarking, job evaluation and market research to ensure market competitiveness. Additionally, you will be the main PIC to liaise with the external vendor and local HR teams on payroll and tax matters.

What you'll need to succeed

In order to succeed, you will need at least 5 years of C&B experience, as well as:

• Experience working in a Financial Institution
• Regional working experience

What you'll get in return

This role provides you with an opportunity to set up and develop the C&B strategy and structure at the regional level. You will also be the main person spearheading any relevant C&B initiatives.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact Prisca Toh via email at Prisca.Toh@hays.com.sg for a confidential discussion on your career.

EA Licence Number: 07C3924 l Registration Number: R23114418 | Company Registration ID No.: 200609504D

At NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior is what motivates us. Leveraging on the ongoing innovation in technology, our work includes, but not limited to, helping our clients set growth strategies, determining what products or services ultimately get into the markets and driving their marketing and trade execution.

The Associate Director will lead a dynamic team of junior and mid-level researchers (comprising managers and executives) to manage and execute market research studies for our local and global clients.

He/she should be recognized as having an expertise in quantitative market research. Well-versed and hands-on experience across all research solutions and statistical modelling techniques including (but not limiting to) brand equity/ health studies, shopper or U&A studies, segmentation, concept/product tests, customer experience and satisfaction studies.

The position of Associate Director will be offered based on the years of experience and seniority of the candidate.

Responsibilities

As an Associate Director for Consumer Insights, your responsibilities and key expectations will include:

Business Focus

• Be accountable for the team's financial KPIs (both revenue and margin); continuously monitor actual versus budgeted performance and make interventions if needed.
• Be an active business developer in generating opportunities with both new and existing clients.
• Fluency in financial processes and in compliance with Nielsen IQ financial strategy and KPIs.
• Be current with latest developments in market research and constantly suggest refinements to current processes and approaches.

Client Management

• Provide ideas and thoughtful insights into new ideas and initiatives for clients, showing competency, mastery and consultative skill.
• Lead and promote strategic conversations and meetings with clients, which result in business opportunities.
• Further foster strategic clients’ relationship with aim to provide impactful solutions to clients’ business issues.
• Drive overall client satisfaction to achieve high Net Promoter Score (NPS).

Insights Delivery

• Familiar with the end-to-end process of the market research process.
• Translate data to insights, create compelling stories and powerful synthesis of findings to drive high impact business decisions through insightful and actionable recommendations.
• Actively drive issue-based analyses, build effective analytical presentations and consultative storytelling to clients and present to the clients including C-suite management in a straight-forward way.

Team Management

• Inspiring the team and building good team culture with active engagement in driving team spirit.
• Actively seek opportunities to create team diversity in background, opinion, and mindset.
• Establish an open culture in which team members are challenged but treated with respect and rewarded as appropriate.
• Good team resource management leading to on time delivery & meeting quality expectations.
• Assess, manage and develop talents including setting performance objectives and provide on-going feedback.

Qualifications

• Bachelor’s degree in business, Marketing, Social Sciences or related fields
• Minimum 8 years of market research experience in the industry (Agency side preferred).
• Experience managing people/team (minimum 4 years).
• Experience in managing a high volume of complex quantitative research studies under tight budgets and schedules.
• Experience analyzing a broad array of data types (e.g. qualitative research, secondary research, social intelligence) with a focus on quantitative research data.
• Proven track record to positively impact client outcomes and ability to influence clients.
• Excellent verbal and written communication skills including presenting to C-Suite clients.
• Intellectually curious, critical thinkers and impact driven.
• Can-do attitude, with a reputation for providing clarity and creating positive energy.
• Highly collaborative, open to novel ideas and can build strong relationships with external clients and internal business partners.

Position Summary...

What you'll do...

CRM & Lifecycle Marketing Director - Walmart Connect

PLEASE NOTE: The team comes into the office 3 days a week; this is not a remote position. We are only considering local candidates who can work onsite in the Hoboken, NJ, San Bruno, CA or Los Angeles, CA locations at this time. If you are not local and apply for this role, please specify "open to relocation" at the top of your resume, if that is applicable, for consideration.

Position Overview:

We are seeking a dynamic and results-oriented CRM and Lifecycle Marketing Director to lead our B2B customer relationship management and lifecycle marketing initiatives at Walmart Connect among our various audiences.  This leadership role will be pivotal in shaping our future marketing strategies for personalized marketing at scale to our various audiences with the goal of acquiring new advertisers, optimizing customer engagement and results, and driving revenue growth. We are seeking a strong and experienced CRM marketer to help build a robust and sophisticated CRM/Lifecycle marketing practice and team within a leading Retail Media Network. 

Key Responsibilities:

• CRM Strategy: Develop and execute a comprehensive CRM vision and strategy that maximizes customer acquisition, engagement, retention, and satisfaction. Leverage customer data and insights to create personalized experiences for our B2B audiences – with priority focus on third party (3P) Sellers (domestic and international) and new Emerging advertisers.  Use targeted marketing & curated content to drive awareness, understanding and demand of Walmart Connect products, as well as how to plan, optimize and measure to drive sales at Walmart.
• Lifecycle Marketing: Design and implement lifecycle marketing campaigns & drip campaigns from onboarding through repeat/consistent use– ensuring relevant content and tools to support the customer through each stage of their journey (i.e., how-to videos and webinars, incentives, recommended strategies and tactics, choosing the right API/Tech partner, etc.). Develop effective segmentation strategies to tailor communications to each customer segment based on where they are in their journey.
• Technology Integration: Collaborate with Tech and Product teams to evaluate and implement CRM and marketing automation tools that enhance efficiency and effectiveness. Oversee customer database integration, hygiene and segmentation.  Stay up-to-date with industry trends and emerging technologies.
• Data-Driven Insights: Utilize analytics and data-driven insights to continuously refine marketing strategies. Monitor KPIs and leverage insights to make informed decisions and optimizations.
• Paid Media: Partner with Paid Media team to recommend paid media strategy and execution with digital media focus to achieve measurable results.
• Cross-Functional Collaboration: Work closely with Sales, Product/Product Marketing, Business Operations, Analytics and Marketing teams to align marketing efforts with broader business goals. Collaborate on product launches, customer communications, and sales enablement.  Collaborate with Marketplace team for joint strategies targeting MP sellers on Seller Center.  Partner with Brand Marketing & Comms on one-to-many strategies through Events, Trainings/Webinars, WalmartConnect.com, LinkedIn and social media.
• Team Leadership: Manage a team of talented marketers, fostering a culture of innovation, collaboration, and excellence. Provide guidance in setting objectives, KPIs, and tracking progress.  
• Compliance and Ethics: Ensure all CRM and marketing activities comply with industry regulations and ethical standards, including data privacy and security.

Requirements: 

• Bachelor's degree in Marketing, Business, or related field and 6 years' experience in marketing or a related field OR 8 years' experience in marketing or a related field.
• 8-10+ years of experience working in CRM/Lifecycle Marketing for B2B. 
• Proven experience in building and executing data-driven CRM/Lifecycle Marketing strategies.
• Expertise with CRM platforms and tools (i.e., Salesforce ecosystem including Sales Cloud and Marketing Cloud, etc.).
• Excited to own and build a nascent CRM/Lifecycle Marketing practice within Walmart Connect. 
• Best-in-class communications skills; verbal & written.
• Strong relationship-building and internal client management. Skilled at navigating a highly matrixed, large, and complex organization. 
• Ability to glide seamlessly between multiple work streams with ease. 
• Ability to be thorough and thoughtful while still maintaining a very fast pace. 
• Comfortable dealing with ambiguity and rapidly changing priorities. 

  

Preferred Qualifications 

• MBA or advanced degree 
• Retail media and/or digital media experience 
• Experience dealing with results, metrics and data management and a desire to create and build new teams, tools and processes. 

Locations: 

• San Bruno, CA (preferred)
• Los Angeles, CA
• Hoboken, NJ 
• Hybrid Schedule, in the office 3 days a week (this is not a remote/virtual position) 

#walmartconnect #retailmedia #digitalmedia #retail #media #ad #martech #adtech #tech #CRM #LI-LW1

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $143,000.00-$286,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Marketing, Business, or related field and 6 years' experience in marketing or related field OR 8 years' experience in marketing
or related field.
3 years' supervisory experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Digital marketing (for example, affiliate marketing, display advertising), Leading a cross-functional team

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

We are looking at the person to be the lead for a Tech/Telco + some FMCG clients in the Philippines. The person would be responsible for understanding the client business and translating the same into insights and new revenue for NielsenIQ. Also, integrating insights from across studies (qual and quant) to deliver value to the clients.

Business Development:

• Identify areas of opportunity for growth from existing clients managed
• Develop plans to cross-sell and introduce new services to current clients
  • Foster relationships at different levels and functions of the client organization (as applicable) to identify opportunities for incremental product/solution sales
• If possible, provide continuous feedback on competitive activities within assigned clients.

Client Servicing:

• Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth.
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change
• Lead the client servicing team and work closely with operations to ensure our commitments are met.
• Liaise with teams outside Philippines (e.g. analytics, subject-matter experts, etc. to ensure the solutions are best adapted to meet client’s needs)
• Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
• Oversee the management and conduct of assigned research projects including preparation, approval, and delivery of proposals, reports, and presentations
• Ensure team members are trained/ coached to handle client requirements.
• Ensure adherence to the company policies on business conduct/ethics.
• Ensure high levels of client satisfaction.

Financial & process related:

• Ensure attention to costing & pricing at a project level – keeping in view total client relationship & implication on the total business.
• Contracts are completed and approved according to company's policies and guidelines.

People Management:

• Utilize the NielsenIQ framework to communicate and assess performance objectives, competency lists and development plans for your team.
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
• Establish high standards of performance and hold associates firmly accountable for meeting those standards
• Contribute to development and implementation of training plans to ensure that associates are able to grow
• Provide support, recognition, and feedback to assist associates in achieving the performance expectations and standards
• Act as coach, guide, and mentor to employees
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Establish a strong team environment focused on exceeding internal and external client requirements.

The role will demand:

• Strong grasp of market research essentials and analytical abilities
• People focused and energized by successful collaboration – able to build strong client relationship & trust + build strong bonds with the team (larger team as a whole)
• Ability to recognize an opportunity (for business growth, for client value-addition, for people development)
  • Ability to hold a discussion with clients to understand a brief and recommend a suitable solution (be creative when situation demands)
• Willingness to roll-up sleeves to ensure a commitment is met
• Manage relationships and expectations as well as you manage projects, and your experience speaks for itself
• Curiosity and critical thinking
• Strong communication skills (written and verbal)

- Build positive relationships with the Board

- Achieving Sales Revene Targets as assigned

- Finds new opportunities for the Team to meet Sales Target

- Stays in contact with all clients to bring about client satisfaction

- Meeting dealines of projects to deliver the projects on time

- Assess situations and plans solutions

- Track competitors' activities and assist in gathering market intelligence

- Oversees all Marketing and communications initiatives in line with vision and goals

- Manage Budget, plans training for sales team per company standards

- Work closely with other department heads to resolve and operational issue/challenges

- Abiding all company policies and ensure that these are implemented within the Team

- Ability to lead during crisis

- Frequent regional travellings to secure Sales/Clients per triip

We are seeking a highly skilled specialist to join our team. The successful candidate will be responsible for IT systems and operations to ensure the reliability, security and integrity of our organization's data and systems.

Responsibilities

• Evaluate, qualify, and manage contracts with partners, vendors, and technology providers.
• Work with vendors to provide operational support and ensure that they meet the contractual obligations and service-level agreements.
• Oversee IT projects throughout the life cycle, from requirements gathering, crafting of contract specifications and procurement to implementation.
• Drive and oversee resolution of operations and support incidents.
• Set direction for continuous improvement of operational procedures and customer experience.
• Recommend enhancements to improve systems availability and performance.
• Develop and maintain a comprehensive library of supporting documentation.
• Formulate disaster recovery and business continuity plans.
• Oversee disaster recovery plan drills and activities to determine if technical criteria is met.
• Ensure compliance with industry regulations and data protection standards.
• Supervise and mentor a team of IT professionals and foster a collaborative and high-performance work environment.
• Stay current with emerging technologies and industry trends, providing insights and recommendations for adopting new technologies to improve IT services.
• Other duties as required.

Requirements

• Degree holder in Computer Science, Information Technology or related field
• Preferably minimum 10-12 years of design, implementation, and operation experience, with good knowledge in cloud technologies and cloud security solutions, infrastructure and network design, servers and storage and virtualisation.
• Well versed in IT Service Management, Project Management and Vendor Management.
• Ability to work in large, collaborative teams to achieve organisational goals, and passionate about building an innovative culture.
• Experience in team leadership.
• Knowledge of IT best practices, security protocols, and compliance standards.
• Strong communication and interpersonal skill.
• Ability to multitask and prioritise with strong sense of urgency.
• Excellent organisational skills and attention to detail.
• Able to work independently and as a strong team player who is proactive, quality-conscious, and results-oriented.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates

We are looking at the person to be the lead for a Tech/Telco + some FMCG clients in the Philippines. The person would be responsible for understanding the client business and translating the same into insights and new revenue for NielsenIQ. Also, integrating insights from across studies (qual and quant) to deliver value to the clients.

Business Development:

• Identify areas of opportunity for growth from existing clients managed
• Develop plans to cross-sell and introduce new services to current clients
  • Foster relationships at different levels and functions of the client organization (as applicable) to identify opportunities for incremental product/solution sales
• If possible, provide continuous feedback on competitive activities within assigned clients.

Client Servicing:

• Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth.
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change
• Lead the client servicing team and work closely with operations to ensure our commitments are met.
• Liaise with teams outside Philippines (e.g. analytics, subject-matter experts, etc. to ensure the solutions are best adapted to meet client’s needs)
• Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
• Oversee the management and conduct of assigned research projects including preparation, approval, and delivery of proposals, reports, and presentations
• Ensure team members are trained/ coached to handle client requirements.
• Ensure adherence to the company policies on business conduct/ethics.
• Ensure high levels of client satisfaction.

Financial & process related:

• Ensure attention to costing & pricing at a project level – keeping in view total client relationship & implication on the total business.
• Contracts are completed and approved according to company's policies and guidelines.

People Management:

• Utilize the NielsenIQ framework to communicate and assess performance objectives, competency lists and development plans for your team.
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
• Establish high standards of performance and hold associates firmly accountable for meeting those standards
• Contribute to development and implementation of training plans to ensure that associates are able to grow
• Provide support, recognition, and feedback to assist associates in achieving the performance expectations and standards
• Act as coach, guide, and mentor to employees
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Establish a strong team environment focused on exceeding internal and external client requirements.

The role will demand:

• Strong grasp of market research essentials and analytical abilities
• People focused and energized by successful collaboration – able to build strong client relationship & trust + build strong bonds with the team (larger team as a whole)
• Ability to recognize an opportunity (for business growth, for client value-addition, for people development)
  • Ability to hold a discussion with clients to understand a brief and recommend a suitable solution (be creative when situation demands)
• Willingness to roll-up sleeves to ensure a commitment is met
• Manage relationships and expectations as well as you manage projects, and your experience speaks for itself
• Curiosity and critical thinking
• Strong communication skills (written and verbal)

• Coordinate Sales operations with the other departments of the organization.
• Develop and/or maintain and improve business relations with all customers of the organization.
• Ensure maintenance of customer database.
• Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The Director Loyalty Marketing & Portfolio Marketing APEC is one of the member in the Loyalty Marketing team. This role has responsibility for:

• Portfolio Marketing
• Marriott Bonvoy Moments
• Experiential activation & Partnerships
• Destination Marketing

This role will work close collaboration with global, continent and area teams to plan and create a closer bond between our guests and our portfolio and loyalty program by creating immersive and memorable experiences in a manner that is locally relevant and aligned with global strategy. In addition, this role is responsible for driving marketing performance within the region.

Success in this role requires strong organizational skills, strategic thinking, and the ability to manage multiple priorities at the same time. This position will work closely with other departments within Marriott’s Corporate Headquarters as well as the continent/region/area offices.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Marketing, or related major
• 4-5 years of relevant professional experience in program management, marketing strategy, digital or related function, demonstrating progressive career growth and pattern of exceptional performance.

Key experience includes:

• Working with multi-disciplinary teams to achieve a common goal.
• Strong ability to manage through influence rather than direct reporting relationships
• Project management skills, including a demonstrated ability to lead multi-functional project teams to drive concrete results and actions
• Must have excellent relationship development and management skills with both internal and external business partners; ability to say no with defensible business rationale
• Proven ability to interact and influence all levels of the organization through persuasive communication and analysis
• Analytical mindset and familiarity with financial principles
• Experience managing and delivering multiple projects simultaneously
• Experience marketing through various channels: properties, contact centers, direct mail, email, web, social media, etc

CORE WORK ACTIVITIES

Strategy & Planning

• Work with senior management and other colleagues for strategy planning and execution
• Responsible for planning and directing best-in-class Loyalty Marketing campaigns that differentiate Marriott Bonvoy and portfolio from competitors and gather attention from consumers and press.
• Serve as a regional point of contact and work across the organization / stakeholders to develop cohesive event strategy and identify areas of opportunity for amplification of campaigns via partnerships and/or buzz-generating tactics.
• Other core work activities include the followings but not limited to:
• Regional connection point
• Ideation & Concepting
• Research, trends, and POV analysis
• Agency identification & recommendation
• RFI/RFP development & distribution
• Campaign execution within a quick turnaround time

Portfolio & Destination Marketing

• Pull through global multi-brand messaging and Portfolio/Loyalty creative / messaging
• Custodian of Marriott Bonvoy brand in continent, working with various teams to ensure on-brand pull through
• Marketing Campaigns: Plan, coordinate, and execute marketing campaigns that showcases the portfolio and affiliation to key brands. Collaborate with cross-functional teams, agencies, and vendors to create compelling content and creative assets.
• Develop and implement comprehensive destination marketing strategies to drive key performance outcomes (awareness, consideration and bookings)
• Market Research: Conduct / Provide inputs to market research and competitor analysis to identify market trends, consumer preferences, and opportunities for Marriott Bonvoy. Use data-driven insights to refine marketing strategies.
• Content Development: Create and curate content to support marketing initiatives and engage target audiences.
• Performance Analysis: Track and analyze the effectiveness of portfolio and destination campaigns. Use key performance metrics to measure the impact of campaigns and make data-driven decisions.

Experiential Activation & Partnerships

• Executes and monitor experiential campaigns that drive conversation and engagement with loyalty program and portfolio in a meaningful way.
• Ensure campaign marketing plan is executed flawlessly and in line with the marketing rights negotiated for the partnerships
• Direct and provide guidance to a group of the work of a group of individuals
• Other core work activities include the followings but not limited to:Buzz activation / project management
  RACI/stakeholder alignment & approvals
  Budget management
  Agency management
  Messaging & PR alignment
  Pre, during & post communications
  KPI measurement & reporting
  

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Communications-The ability to use knowledge of communication strategies to effectively convey and disseminate information in a way that enables understanding, “buy in,” and action.
• Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Sales and Marketing-Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

• Lead and direct the development and implementation of strategic sales and marketing plans and initiatives to include, but not limited to, interacting with clients and the media, directing solicitation efforts, securing business, operating information management systems, preparing and presenting statistical and performance reports and managing all financial aspects of the operation.

• Partner with the Revenue Management team to include, but not limited to, determining sales pricing strategies, developing rates, establishing group thresholds, determining space utilization policy, deploying competitive data strategies, conducting demand analysis and managing market mix.

• Partner with F&B Department to formulate F&B promotions, generate marketing materials and to manage F&B events.

• Work closely with Hotel’s designated web developer on Hotel’s website changes and to manage guests’ website engagement experience.

• Work alongside Hotel’s designated PR agency for Hotel’s social media content creation and development, and to manage guests’ social media platform engagement experience.

• Utilize and apply current technology and systems effectively.

• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.

• Recruit, interview and train team members.

• Manage pre-opening critical path and pre-opening, as needed.

• Participate in ownership meetings, as needed.

Qualifications

• Minimally GCE ‘O’ / ‘N’ Level with at least 3 passing subjects.

• Good command of written and spoken in English and Chinese language.

Experience

• At least 10 years of relevant working experience

Responsibilities:

• Lead the development of the corporate narrative and its translation into key brand assets such as annual reports, corporate decks, digital platforms and corporate gifting as well as to maintain corporate brand governance.
• Identify strategic media opportunities and oversee all aspects of media messaging and management work from preparation of briefing materials, media pitches, senior leadership speeches, media events to crisis communication plans.
• Implement the use of media monitoring tools and analytics to evaluate effectiveness of the organisation’s communication efforts.
• Design employer branding campaigns and internal communication initiatives to strengthen staff engagement and advocacy.
• Direct content marketing strategies and produces high quality, creative content that is suitable for different formats and channels, including LinkedIn posts, internal communications, and thought leadership articles.
• Drive digital marketing strategies for corporate digital platforms and oversee execution of digital campaigns to support business and campaign outcomes.
• Play a business partner role to internal and external teams to shape strategic communications and marketing outcomes across paid, earned and owned channels, in support of key business or campaign objectives.
• Build relationships and collaborate effectively with private sector partners as well as government agencies and ministries when required.

Requirements :

• At least 15 years of proven experience in integrated marketing and communications role, with minimum 8 years in a leadership / managerial role.
• Successful candidates must be able to demonstrate leadership in external and internal communications, outreach and event teams, Arts design and must be hands-on.
• Able to think strategically to develop effective marketing and communications plans, and with a good eye for design.
• Proven track record in fostering a cohesive team culture and building high-performing teams.
• Forward looking, analytical and possesses strong business acumen.
• Excellent written and verbal communication skills, including ability to influence and effectively engage stakeholders internally and externally.
• Able to balance short term needs with long term strategic initiatives, with a focus on tangible outcomes.
• Hands on and willing to go out of your comfort zone to take on new challenges.

An attractive remuneration package awaits those who are successful.

Interested applicants, please send your updated resume in MS Word format to hingsong@eps.com.sg and state your availability.

We regret that only shortlisted candidates will be notified.

EA Reg No : R1103690

EPS Consultants Pte Ltd (Licence No : 95C5630)

Are you an experienced and driven veterinarian looking for an amazing career opportunity? Look no further! We are seeking a talented and passionate Veterinary Director to join our dynamic team.

As a full-time Veterinary Director, you'll have the chance to work across one or two sites, collaborating with our exceptional ER and specialist veterinarians, nurses, animal attendants, and client relations experts.

Here's what makes this opportunity unique and thrilling: not only will you expand your experience and leadership skills, but you'll also become a major contributor to driving the continual success of our business. This role offers a perfect blend of clinical and administration responsibilities, allowing you to make a lasting impact on both patient care and overall operations.

But that's not all! We're on the brink of an exciting chapter as we move to a brand-new facility in the near future. By joining us now, you'll have the chance to contribute to the design and planning process, making your mark on our cutting-edge veterinary environment.

Overview

Reporting to the country MD, the Associate Director (AD) runs a number of clients and a team at Cognito. The AD is essentially responsible for the profitable performance of their team and client accounts in line with standard company metrics. Further, the AD is responsible for critically supporting to build, maintain and closing a pipeline of new business opportunities with existing clients and prospects, for the retention and development of key staff members and for upholding and improving company systems and processes. The AD is also responsible for helping Cognito improve its business through the development of better services, programs and other offerings and their delivery to clients.

• Act as senior counsel to clients, and the day-to-day strategic lead supporting the development of their communications programmes as a whole
• Work with senior account leads to take responsibility for client servicing and performance, profitability, resourcing, forecasting, billing and account planning
• Oversee account teams, providing leadership and guidance to colleagues whilst also identifying development and training opportunities for the team
• Shape and steer the strategy for clients’ ongoing engagement with internal and external audiences in line with their marketing strategy
• Work with the senior team to grow existing and win new business, leading on pitches, networking for leads and developing opportunities to extend our relationships with clients where appropriate
• Hone and develop managerial and commercial acumen to drive the long-term retention and success of accounts

General Responsibilities

Planning, Budgeting & Financial

· Manage the delivery of client work profitably i.e. manage over and underservicing working with Directors and the finance team

· Maintain a healthy pipeline of new business to bring in to the agency

· Manage your team in line with their HR objectives and to ensure their workload is balanced and rewarding

· Plan campaigns and strategic programs for clients and oversee execution, ensuring that the right skills are aligned to the work

· Ensure prompt and accurate billing

Delivery

· To oversee all delivery within the business ensuring that day-to-day contacts as well as senior management of the client organization are happy with the services and results they are paying for

· To review monthly time allocation, team capacity and over/under-servicing for each client

· To ensure that delivery on accounts is as profitable as possible and accurate time records are kept in the company system

· To ensure marketing projects are managed on time and budget with appropriate client approvals in place

· To help ensure that Cognito continues to evolve its services to keep in line with, and ahead of, industry best practice

· To ensure excellent quality of work and presentation of work across all mediums

Sales and Marketing

· To focus on the sale of PR, marketing and social services to clients

· To work with the Director to maintain a healthy pipeline of new business that leads to closed business

· To ensure lead generation and awareness programs are well planned and executed throughout the year that are in line with corporate brand and messaging standards

· To ensure the company builds a thorough and accurate database of prospective customers in the region across the financial and tech sector

· Over time, to ensure Cognito’s brand and message is well known, understood and respected in the region within target markets

Cognito Process, Services and Practices

· To work closely with Director/MD as needed to help review, improve and develop company practices, processes and working routines and roll these out across the organization

Management

· To professionally recruit, retain and manage staff

• Ensure clear job descriptions, review procedures and development plans for team members
• Implement professional management practices for the team and everyone

· Further to fulfil a motivational role for staff in addition to their task-based work.

Standard tasks and responsibilities requested of ALL Cognito employees

Improved service delivery

· To recommend and implement procedures, policies and standards to improve and enhance the quality and efficiency of the service Cognito delivers to its clients thereby establishing structured and scalable service delivery

Committed and motivated staff

· To help colleagues in delivering excellent service to clients

· To help develop a working environment that attracts, retains, challenges and enthuses employees

· Proactively look for opportunities to transfer your skills and knowledge to other team members.

· Be alert to workload pressures around you and proactively offer to help others when they need it

Excellent client relationships

• Deliver the services commissioned by clients
• Understand clients’ business and needs and adapt and deliver our service to meet them whilst managing profitability for us
• Contribute positively to keeping existing business and winning repeat business and extensions

New/expanded client base

• Where appropriate, help secure new clients and ensure service delivery to them meets what we have promised
• Make sure that existing clients you work with are aware of the full range of our capabilities and services

Strong reputation and brand

• Over time, to improve the service method, quality and level of professionalism across all of the services Cognito provides and where appropriate help devise, implement and deliver new services
• To present the professional face of Cognito to the broader market

Profitability

· Actively manage down costs without compromising our delivery standards