Your Role
As a Business Support Agent you will work closely with our KONE branches abroad helping them to administratively support their business. In this way you can have a great impact on the quality of our brand and processes in front of our customers and thus help to improve the flow of urban life in the world.
Key responsibilities:
• Create, maintain (modify, convert, extend, block, delete) and administer data for following processes: Contract Administration, Master Data, Billing, Back Reporting. Or any other processes being part of the SSC scope.
•Validate the documentation and seek any required additional information, documentation or approval from the country
•Execute quality checks at various stages of the process and keep the quality statistics up to date
•Report time and other process performance data on a daily basis as required
•Deliver input for proper reporting
•Take responsibility on complex processing activities. Process transactions or guides other team members on the correct interpretation and execution of instructions.
•Act as a super user on process and / or application level within the team
•Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes
•Analyse complex cases for correct registration
•Identifie the right contacts in the business and maintain a working relationship with the key business roles involved in the process
Requirements:
• Strong language skills of English language is a must
• Communicative level of French (B1 level)
• Experience with SAP is an advantage
• Efficient use of Microsoft Office
• Self – driven, punctual with attention to details
We offer:
• Basic wage component from 1.300€/ month gross based on relevant experience and language skills
• International and professional environment
• Attractive package of benefits and bonus scheme
• Social and sport events on regular basis
• Great place to work
• Informal culture and friendly colleagues
• KONE trainings in various areas
• Promotion on performance/compentence - based evaluation with transparency
• Coaching and mentoring opportunities
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers