Total 146 Customer Service job vacancies in Kuala Lumpur-Selangor- Penang - Perak - Kuantan - Terengganu - Kelantan - Seremban - Melaka - Johor

Job Responsibilities:

• Communicate with customers via phone, email, online chat, etc., to address their inquiries, provide support, and offer advice
• Track and record customer queries, issues, and complaints, ensuring timely resolution and satisfactory solutions
• Collaborate with internal teams such as operations and technical support departments to resolve customer issues and enhance customer satisfaction

Job Requirements:

• Minimum SPM graduate and capable with Mandarin speaking
• Preferably experienced in customer service line, fresh graduates are welcome

Perks & Benefits

• AWS, Medical Benefits, Incentive

Business Nature: Outsourced customer service @Bukit Indah, Johor 

Working hours:

• Monday - Friday: (8AM - 5PM / 8:30AM - 5:30PM / 9AM - 6PM) Shifts are based on operational requirements
• Saturday: (8AM -12PM / 8:30AM - 1230PM /9AM - 1PM) 
• OFF: Sundays, and SG-based Public holiday

Salary: Up to RM4500 per month

Job Responsibilities:

• Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.
  Channels: Inbound & outbound calls, email (only for internal communication)

Requirements:

• With at least 1-year of experience in customer service
• Preference for candidates with Call Centre experience – Voice and non-voice
• Fluent in both languages Eng & Man (Main Requirement, must be a mandarin speaker)
• Proficient in Microsoft Office
• Swift typing skills

Benefits

• Opportunities for promotion
  
• Professional development

• Jalan Mayang Seri, Kuala Lumpur
• 5 working days
• Up to RM 4800
• Min SPM

Job Responsibilities:

• Identifying and resolving customers concerns, complaints or issues effectively and efficiently
• Manage inbound and outbound calls in a timely manner

Requirements:

• Qualification: Min SPM
• Able to liaise with Mandarin speaking counterpart
• Minimum 1 year related working experience

If interested, please send your resume or Whatsapp to 0187633119

Perks & Benefits

• Personal leave
• EPF
• SOCSO

• 吉隆坡瑪陽斯里路
• 5個工作天
• 高達 RM 4800
• 最低 SPM

工作職責：

• 有效且有效率地識別並解決客戶的疑慮、投訴或問題
• 及時管理呼入和呼出電話

要求：

• 資格：最低SPM
• 能與講國語的同行聯絡
• 至少 1 年相關工作經驗

如有興趣，請寄履歷或Whatsapp至0187633119

津貼和福利

• 事假
• 公積金
• 社會保險協會

業務性質：外包客戶服務@Bukit Indah, Johor

工作時間：

• 週一至週五：（上午 8 點至下午 5 點/上午 8:30 至下午 5:30/上午 9 點至下午 6 點）班次依營運要求而定
• 週六：（上午 8 點 - 下午 12 點 / 上午 8:30 - 下午 1230 點 / 上午 9 點 - 下午 1 點）
• 休息日：週日及新加坡公共假期

薪水：每月高達 RM4500

工作職責：

• 透過工程師和工程師的呼入和呼出電話處理客戶的詢問。
  管道：來電、來電、電子郵件（僅用於內部溝通）

要求：

• 擁有至少1年客戶服務經驗
• 優先考慮具有呼叫中心經驗的候選人 - 語音和非語音
• 流利的英漢雙語（主要要求，必須會說普通話）
• 精通微軟Office
• 快速打字技巧

好處

• 晉升機會
  
• 專業發展

Customer Service - Call Centre (Call Centre & Customer Service)

Job Type: Full-time
Salary: RM2,500.00 - RM4,500.00 per month

Project scope: Handling general inquiries related to billing and other concerns from customers.

Job scope:

Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.

Channels: Inbound & outbound calls, email (only for internal communication)

Requirements:

With at least 1-year of experience in customer service

Preference for candidates with Call Centre experience – Voice and non-voice

Fluent in both languages Eng & Man (Main Requirement, must be a mandarin speaker)

Proficient in Microsoft Office

Swift typing skills

Benefits:

Opportunities for promotion
Professional development
 

Supplemental pay types: Commission pay, Performance bonus
 
Ability to commute/relocate:

Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)

Experience: Customer service: 1 year (Preferred), Fresh graduate welcome!
 

Language:

Chinese (Preferred)
English (Preferred)

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

客戶服務 - 呼叫中心（呼叫中心和客戶服務）

工作類型：全職
薪水：每月 RM2,500.00 - RM4,500.00

專案範圍：處理與計費相關的一般查詢以及客戶的其他問題。

工作範圍：

透過工程師和工程師的呼入和呼出電話處理客戶的詢問。

管道：來電、來電、電子郵件（僅用於內部溝通）

要求：

擁有至少1年客戶服務經驗

優先考慮具有呼叫中心經驗的候選人 - 語音和非語音

流利的英漢雙語（主要要求，必須會說普通話）

精通微軟Office

快速打字技巧

好處：

晉升機會
專業發展

補充薪酬類型：佣金、績效獎金

通勤/搬遷能力：

新山：可靠的通勤或計劃在開始工作前搬遷（首選）

經驗： 客戶服務：1年（優先），歡迎應屆畢業生！

語言：

中文（首選）
英語（首選）

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

Are you a master communicator fluent in both English and Mandarin? Do you possess a passion for providing exceptional customer service? As a Bilingual Customer Service Representative, where you'll be the frontline and your main responsibility will be handling general inquiries related to billing and other concerns from our valued customers.

Job Scope:

• Provide prompt and courteous assistance to customers via inbound and outbound calls, proficiently handling inquiries in both English and Mandarin.
• Manage communication channels effectively, including inbound and outbound calls, as well as internal emails.

Perks & Benefits

• Commission and bonus
• Central location
• Personal development opportunities

您是精通英語和國語的溝通高手嗎？您是否熱衷於提供卓越的客戶服務？作為雙語客戶服務代表，您將站在第一線，您的主要職責是處理與計費相關的一般查詢以及我們尊貴客戶的其他問題。

工作範圍：

• 透過呼入和呼出電話為客戶提供及時和禮貌的幫助，熟練地處理英語和普通話的詢問。
• 有效管理溝通管道，包括來電和來電以及內部電子郵件。

津貼和福利

• 佣金和獎金
• 中心位置
• 個人發展機會

Working days: 5 days (Any 5 days between Monday to Sunday)

Working hours: Shift work 9am - 6pm or 1.30pm - 10.30pm

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• 13th Month Salary
• Shift allowance
• Work life balance

工作日：5天（週一至週日任意5天）

工作時間：輪班工作 上午 9 點至下午 6 點或下午 1.30 至 10.30

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 第 13 個月工資
• 輪班津貼
• 工作與生活的平衡

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

- Focuses, motivates, and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and Targets.
- Ensure that the team are handling day to day operational tasks in accordance with the established work processes and instructions.
- Assists management with hiring processes and new team member training.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Delivers 1:1 conversation with Team members to address performance, work on the development and any other item.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Performance Management 
- Responsible for all operational performance & cadences of BPO
- Be a point of escalation for all deviations from the standard operational framework, KPI, and SOPs.
- Develop, Own, Improve & Maintain BPO KPIs while constantly finding ways to drive efficiency at the BPO.
- Working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and improve the overall customer experience.
- Co-own department systems, tools, SOPs, and overall customer experience.

Strategic Management
- Analyze reports and data from Tableau or legacy systems and drive operational or drive improvements at a program level.
- Facilitate weekly and monthly review meetings with the BPO partners & work closely with multiple stakeholders at central operations.
- Take ownership of daily, weekly & monthly reporting regardless of whether the local team or at BPOs.
- Use data to make calculated decisions or support improvement initiatives or even resolve existing issues within the workflow or processes.

Relationship Management
- Lead and manage the overall performance of the BPO by monitoring KPI, producing development plans to improve BPO performance.
- To perform ad hoc monitoring either remotely or side by side to ensure that the BPO is handling day-to-day operational tasks as well as customer escalations in accordance with established work process and instructions.

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Customer Service & Planner to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Kuantan No.50&52, IM3/2 Mahkota Industrial Park, Bandar Baru Indera Mahkota 25200 Kuantan