Total 603 Customer Experience Manager job vacancies in Telok Gong, Selangor

1. Logistics Strategy Development:Develop and implement logistics strategies to optimize processes and improve efficiency.
   Identify areas for cost savings and performance improvement in logistics operations.
   
2. Supply Chain Management:Manage the entire supply chain process, including procurement, transportation, inventory management, and distribution.
   Coordinate with suppliers, manufacturers, and distributors to ensure timely delivery of goods.
   
3. Inventory Control:Oversee inventory levels and implement strategies to minimize stockouts and excess inventory.
   Utilize inventory management software to track inventory movement and optimize stock levels.
   
4. Transportation Coordination:Plan and coordinate transportation routes to optimize efficiency and reduce costs.
   Liaise with carriers, freight forwarders, and shipping agents to ensure on-time delivery of shipments.
   
5. Warehousing and Distribution:Manage warehouse operations, including storage, picking, packing, and shipping.
   Optimize warehouse layout and processes to maximize space utilization and productivity.
   
6. Compliance and Documentation:Ensure compliance with relevant regulations and laws governing transportation and logistics operations.
   Maintain accurate records and documentation related to shipments, customs, and inventory.
   
7. Performance Monitoring and Analysis:Monitor key performance indicators (KPIs) to assess the effectiveness of logistics operations.
   Analyze data and metrics to identify areas for improvement and implement corrective actions.
   
8. Team Leadership:Lead and motivate a team of logistics professionals, providing guidance, training, and support.
   Foster a collaborative work environment and promote continuous learning and development.
   

Job Requirements:

1. Experience:Several years of experience in logistics or supply chain management, with progressive responsibilities and leadership roles.
   Experience in managing logistics operations in a fast-paced environment.
   
2. Technical Skills:Proficiency in logistics management software and systems.
   Strong analytical and problem-solving skills.
   Advanced knowledge of Microsoft Excel and other data analysis tools.
   
3. Communication Skills:Excellent verbal and written communication skills.
   Ability to communicate effectively with internal teams, external partners, and customers.
   
4. Leadership Abilities:Strong leadership and decision-making skills.
   Ability to inspire and motivate a team to achieve common goals.
   
5. Organizational Skills:Excellent organizational and time management skills.
   Ability to prioritize tasks and manage multiple projects simultaneously.
   
6. Adaptability:Flexibility to adapt to changing priorities and work in a dynamic environment.
   Willingness to work outside of regular business hours, if required.
   

Preferred Qualifications:

• Certification in Logistics or Supply Chain Management (e.g., CLTD, CSCP).
• Previous experience in a managerial role within the logistics industry.
• Knowledge of international trade regulations and customs procedures.

• 5 days (Mon-fri), Alexandra
• Warehouse environment
• $2300 - $2800, allowance, OT claim
• AWS, performance bonus

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to samantha.tay@cvistahr.com

• 5 days (Mon-fri), Alexandra
• Warehouse environment
• $2300 - $2800, allowance, OT claim
• AWS, performance bonus

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to samantha.tay@cvistahr.com

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application
• Contract for 3 months convertible to Permanent based on performance

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam .

• Support Government Project - 1 year
• Hybrid working arrangement
• Attractive salary package with bonuses and incentives
• On job training provided
• Choose your preferred shift between Day/Night

Working hours: Day shift: 815am to 530pm and 11am to 815pm (Biweekly rotating, 5 days between Mon to Sun) Night shift: 8pm to 8am (2-2-3 shift, 15 working days in a month) Salary: Basic + Shift allowance + Incentives + AWS

Job scope:

• Answer incoming calls on general inquiries from members of the public.
• Provide accurate information and provide assistance to customers on technical issues such as password reset etc.
• Provide 1st level troubleshooting and escalate complex cases to the relevant product teams.

Interested candidates may apply via email to spkp@scientecpersonnel.com (indicating Job ID J44255 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Poh Tze Qi (Kayley) | R2197837

ScienTec Consulting Pte Ltd | 11C5781

Responsibilities:

• Manage and oversee the quantity surveying activities, ensuring accurate cost estimation, cost control, and cost management throughout project.
• Prepare and review Bills of Quantities (BOQ), cost estimates, and tender documents.
• Provide expert advice and guidance on cost-related matters to project teams, ensuring adherence to budgetary constraints.
• Collaborate with project managers, engineers, and other stakeholders to identify cost-saving opportunities and recommend value engineering solutions.
• Conduct regular cost assessments and prepare reports detailing project cost performance, variations, and potential risks.
• Review and negotiate subcontractor and supplier contracts, ensuring favorable terms and conditions.
• Monitor and track cost expenditure against budget, identifying any deviations and implementing corrective measures as required.
• Stay updated with industry trends, regulations, and best practices in quantity surveying, and provide recommendations for continuous improvement.
• Mentor and supervise junior quantity surveyors, providing guidance and support in their professional development.

Requirements:

• Bachelor's degree in Quantity Surveying or a relevant field.
• Minimum 10 years of proven experience as a QS Manager, preferably in building construction projects.
• Strong knowledge of quantity surveying principles, cost estimation techniques, and cost control procedures.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven ability to manage multiple projects simultaneously and work under tight deadlines.
• Familiarity with relevant regulations and standards in the construction industry.
• Able to read and understand structural drawings.

JOB DESCRIPTION

Responsibilities:

• Responsible for full set of accounts of a few operational entities, including management accounts, tax matters, GST and cash management, planning, budgeting and forecasting, and liaising with various business stakeholders including outsourced shared service providers
• Analyse financial results and identify improvement opportunities in internal controls, processes, policies and procedures
• Deal with internal and other stakeholders including tax agents, corporate secretaries, auditors and/or trustee of the REIT’s entities
• Responsible for ensuring compliance with accounting, tax, statutory and regulatory requirements
• Other ad-hoc projects, duties and responsibilities as required by management

Job Requirements:

• Degree in Accountancy / ACCA or equivalent.
• At least 3 to 4 years of relevant working experience
• REIT or real estate experience preferred
• CA/CPA qualification will be an added advantage
• Strong accounting knowledge and application of Singapore FRS (International)
• Self-motivated, meticulous, hands on, able to work independently and proactive team player
• Ability to multi-task and work in fast paced dynamic environment
• Meticulous with excellent spreadsheet and analytical skills
• Savvy with IT systems, knowledge of SAP and/or Yardi will be advantageous

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.

How you will contribute

You will:

• Be accountable for delivering revenue and volume targets by focusing on sales drivers (distribution, visibility, pricing, merchandising/ promotions).
• Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
• Strategize, plan, execute and ensure the delivery of JCBP (Joint Customer Business Plan).
• Support Trade Marketing with input to plan and recommend appropriate resources to effectively deliver on agreed plans
• Effective control and optimization of resources and trade spends in order to obtain more profitability in the operations
• Coach, lead and develop the team to ensure high levels of performance

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Customer-facing roles
• Growing revenue and market share
• Delivering results and problem solving
• Understanding multiple customers, go-to market strategies, structure and business practices
• Negotiating and influencing skills
• Customer terms and JBP management

Job Brief:

Entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front Office Manager also compile reports for management, including occupancy reports and financial information.

Job Responsibilities:

• Operational

1. Ensure the Department operate successfully in accordance with the standard of the hotel.
2. Review with the Rooms Division Manager all daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
3. Conduct frequent and thorough inspections together with the Rooms Division Manager or Maintenance Manager in all areas of the Rooms Division.
4. Maximizes room sales and revenues for the hotel.
5. Ensures commercial management techniques of availability control are applied to achieve the maximization of room sales (revenue management in reservation).
6. Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management.
7. Ensures all Front Office team operate with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximization of revenue.
8. Ensures all Front Office team are aware of all room sales revenue targets and are kept informed of performance results and communicate targets and results frequently.
9. Adhere to company credit policies to ensure all revenue expected will be received.
10. Monitors competitor performance both past and future to ensure correct selling strategies are applied.
11. Keeps General Manager informed of any risk or opportunity in relation to the pre-set performance figures.

• Guest Service

1. Establish rapport with guests maintaining good customer relationship and handle all guest complaints.
2. Personally and frequently verify that guests check-in/out are receiving the best possible service. Ensure that all V.I.P / Long Stay are met during their stay together.
3. Schedules self to be in the operation during peak hours.
4. Maintains an up to date awareness of current promotions, policy changes and standard operations manuals.
5. Ensure thorough product knowledge of all outlets and departments by all Front Office team.
6. Pro-active in seeking guest contact and maintaining excellent guest relations.
7. Implement a guest recognition program and maintain a relevant guest database.

• Administration

1. Assists with the development and maintenance of a detailed Department Operating Procedures that reflects policies and procedures, work processes and standards of performance.
2. Ensures annual review to accurately reflect any changes.
3. Prepares and regularly update the Rooms Departmental Budget, in close cooperation with the Financial Controller, ensuring targets are met and costs are effectively controlled. Payroll and Productivity Management
4. Exercises efficient Payroll Management/Resource allocation through the establishment of multi-skilling and multi-tasking.
5. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
6. Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Management.
7. Recruit, select and develop Front Office team to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
8. Delegate appropriately, duties and responsibilities to all direct reports ensuring standards of operation and safety are maintained.
9. Develop and assist with training activities focused on improving skills and knowledge.
10. Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.
11. Monitor employee morale and provide mechanisms for performance feedback and development.
12. Conduct annual Performance Appraisals providing honest and appropriate feedback.

• General

1. Attends and contributes to all Meetings as required.
2. Ensure all employees provide a courteous and professional service at all times.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
4. Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
5. Take an active involvement in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
6. Ensure high standards of personal presentation and grooming.
7. Maintains positive guest and colleague interactions with good working relationships.
8. Exercise responsible management and behaviour at all times and positively representing the hotel management team.
9. Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office
• Good through knowledge of property management software (PMS) or hotel reservation software.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skills.
• A team player.
• Pro active
• Passion to serve
• Reliable
• High integrity
• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure.
• Excellent communication and proactive problem solver.
• Team player.
• Communicate effectively with all levels of employees.
• Equips and motivates employees to achieve predetermined goals.
• Personable and pleasant to deal with.
• Discreet, reliable, sensitive and diplomatic.
• Guest-driven, positive, friendly and approachable.
• Positive “can do” attitude and flexible approach – manages with humility.
• High degree of integrity.
• Strong leadership, nurtures and develops employees, encouraging innovation.
• Good personal grooming and personal presentation.
• Understands and respects local cultural, able to adapt to changing environment.
• Generates activity and seeks new challenges to improve work performance.
• Shows awareness of markets and ensures up-to-date knowledge of competitors.
• Demonstrates an awareness of new business opportunities and seizes and acts upon them.
• Is aware of financial issues such as profits and losses.
• Identifies opportunities to reduce costs using the most cost-effective methods.
• Makes sound decisions quickly under pressure.
• Takes calculated risks based on adequate information and analysis.
• Guides and coaches staff.
• Reconciles conflict and probes for information for more in-depth relevant information for decision-making.
• Analyses numerical data and all other sources of information.
• Produces new ideas and a rang of solutions to meet the demands of the situation.