Total 176 Customer Experience Manager job vacancies in Others category in Telok Gong, Selangor

Primary Responsibilities

• Ensure Guest Services team operates with a sales attitude and all associates are aware of the sales opportunities within the hotel, which will assist with the maximization of revenue.
• Seek new and additional services constantly to improve the guest experience with a creative and innovative approach
• Initiate and maintain effective communication within the guests and other housekeeping departments.
• Maintaining a high standard of customer relations/customer service within the Guest Relations department.

Requirements

• Minimum Diploma in Hospitality
• Minimum 3 years experience in a similar capacity.
• Service Oriented.
• Possess good interpersonal and communication skills.

Responsibilities

• Direct and maintain a service and management philosophy as a guide for team members. Strive for continuous service improvement and ensure team members fulfill all training needs.
• Develop F&B service processes and standards to enhance guest experience. Review service standards regularly and ensure alignment with specialty restaurant managers for optimal team productivity.
• Ensure effective communication within the food and beverage areas and review staffing levels to meet operational needs.
• Set expectations for the F&B leadership team, provide feedback, and address employee concerns promptly.
• Develop and execute an F&B operating strategy aligned with the brand’s business strategy. Knowledgeable on market trends, competitor activities, and seize new business opportunities.
• Collaborate with direct reports to implement promotions and innovate menu items. Work closely with beverage manager to develop beverage lists tailored to specialty restaurant dining concepts and guest profiles.
• Analyze financial reports to gauge performance against budget and work on strategies for improvement.

Requirements

• Minimum 5-8 years in a managerial role within a luxury resort environment, with experience in fine dining. Must have solid experience in Asian/western cuisines, preferably with Michelin Star or Forbes standards.
• Comprehensive F&B service and operational skills, with a focus on VIP customer service. Advanced knowledge of beverages, including Chinese Tea, coffee, liquors, cocktails, and wine pairings.
• Problem-solving skills, creativity, team-oriented management approach, and capability to build cross-departmental relationships. Must be well-organized with excellent communication and interpersonal skills.
• Administrative knowledge of F&B operations and proficiency in Microsoft Office, computer systems, reservations, and POS systems.
• Good command of spoken and written English and additional language.
• Ability to work a flexible schedule, including weekends and holidays. Must maintain a well-groomed, professional appearance.

Responsibilities:

• Manage and oversee the quantity surveying activities, ensuring accurate cost estimation, cost control, and cost management throughout project.
• Prepare and review Bills of Quantities (BOQ), cost estimates, and tender documents.
• Provide expert advice and guidance on cost-related matters to project teams, ensuring adherence to budgetary constraints.
• Collaborate with project managers, engineers, and other stakeholders to identify cost-saving opportunities and recommend value engineering solutions.
• Conduct regular cost assessments and prepare reports detailing project cost performance, variations, and potential risks.
• Review and negotiate subcontractor and supplier contracts, ensuring favorable terms and conditions.
• Monitor and track cost expenditure against budget, identifying any deviations and implementing corrective measures as required.
• Stay updated with industry trends, regulations, and best practices in quantity surveying, and provide recommendations for continuous improvement.
• Mentor and supervise junior quantity surveyors, providing guidance and support in their professional development.

Requirements:

• Bachelor's degree in Quantity Surveying or a relevant field.
• Minimum 10 years of proven experience as a QS Manager, preferably in building construction projects.
• Strong knowledge of quantity surveying principles, cost estimation techniques, and cost control procedures.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven ability to manage multiple projects simultaneously and work under tight deadlines.
• Familiarity with relevant regulations and standards in the construction industry.
• Able to read and understand structural drawings.

Job Responsibitities:

• Assist in the development, maintaining and publishing of Group IT policies, standards and guidelines
• Responsible for all aspect of the company’s IT and systems including hardware, software, network, security and communication
  - 99.9% uptime availability through robust resilient architecture and planned maintenance
  - Optimal asset management which include servers, switches/routers. PCs/Laptops, smartphones (Inventoried, maintained in good working condition and not obsolete)
  - Network bandwidth monitored to ensure that bandwidth adequately supports business requirements (messaging, voice, video, ERP, SF.com, Danos, etc.)
  - Data on servers and PCs are backed up on a timely basis, recovery within reasonable time to meet business requirement
  - Planned database and system administration
  - Update and patches (security, software, OS etc.) tested and installed timely
  - Security from current known threats for all LAN/internet networks and all hardware attached to the network
  - Licensing is adequate, monitored and compliant
• Responsible for coordinating the evaluation, deployment and management of current and future IT systems across the organization
• Responsible for the implementation and control of the projects that relate to the selection acquisition, development, installation of major IT including hardware, software maintenance contract.
• Categorize, plan and prioritize report/enhancement for software/application requested, evaluate them by ROI and address them in a timely manner
• Ensure IT systems and operations comply to application laws and regulations
• Ensure that Group has a robust disaster recovery and business continuity plan; manage IT incidents to minimize business impact and protect company assets and reputation. During such incident, provide regular communications including updates/reminders so that users are well informed and business disruption is managed
• Support and guide regional IT infrastructure teams
• Develop, coordinate and manage annual IT capex and opex budget
• Provide training for new IT as well as retraining to address/improve user environment
• Develop integration and mobility solutions based on users requirements

Job Requirements:

• Minimum Degree in Computer Science/Information Technology or equivalent
• Minimum 8 years of relevant managerial experience
• Working experience as an IT consultant
• Substantial exposure to data processing, hardware platforms, enterprise software applications and outsourced systems
• Experience in different ERP system including SAP is needed
• Experience implementing new systems, including SAP and associated infrastructure
• Experience in running and managing regional IT support including SAP
• Knowledge of business processes and relevant software project management
• Knowledge and experience in reporting tools such as BPC would be an added advantage
• IT budget management
• Vendor selection, negotiation and management

Job Expectations

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

JOB RESPONSIBILITIES

• Review the log books and guest comments daily and rectify any challenges in terms of operations
• Conduct daily Banquet department meetings for all full time Ambassadors.
• Attend daily Department Head briefing and monthly F&B meetings and contribute positively in the absence of Banquet Manager
• Be constantly inspecting the storage areas for cleanliness and working conditions by using the self-inspecting checklist.
• Assist in co-ordinating functions and activities with other department heads and F&B outlet heads as deemed appropriate.
• Recommend the hire and discharge of all banquet Ambassadors, following all rules and regulations.
• Adhere to all policies and procedures of the hotel and comply with all the rules and regulations as provided by the management of the hotel from time to time.
• Review, on regular basis, all function menus together with the Executive Chef, Director of Events, and make changes when necessary.
• Review, on regular basis, the Ambassadors’ situation in the department and replace departed Ambassadors, keeping in mind the quarterly business forecast.
• Ensure that Business Unit operations meet hotel and HR standards.
• Meet/exceed Business Unit annual Budget and strategic F&B goals.
• Implement and comply with succession plan.
• Function as a business partner with the Restaurant/Cuisine Chefs/Executive Chef in providing quality culinary products to the catered events in the business unit.

Selling & Merchandise

• Ensure the attractiveness of display carts or display of F&B items at the banquet functions by providing aesthetic decorations and display for every event.
• Ensure that all Ambassadors in direct guest contact have full knowledge of the menus for each event.
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

JOB REQUIREMENTS

• Diploma in Tourism / Hospitality Management
• Minimum of 2 years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Job Description

MAIN DUTIES:

Position Requirements: Effectively manage the Hotel’s trading. He/ She will be responsible for the smooth and efficient running of the hotel’s operation, whilst ensuring maximum guest satisfaction and the safety and the security of the property.

Representative of the Senior Management:

• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Sofitel Sentosa Singapore.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.

Lobby Co-ordination:

• The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific mission, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
• Leader of the Communication: The Duty Manager is a leader of the Front Office communication and will be active in the following tasks:
• The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
• The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of the Front Office Manager, The Briefing will be conducted by the Duty Manager.
• All incidents must be recorded in the Duty Manager Logbook. Front Office Manager to be contacted in case of any emergency.
• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

Supervision & Controls:

• Responsible to keep all Front Office Standards and Procedures in line with Sofitel Sentosa Singapore Policies.
• Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
• Ensure that the End of Day is completed correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager to supervise the accuracy of the daily financial reports issued by Front Office.
• Ensure that all Front Office areas are clear, clean & tidy at all times.
• Ensure all Front Office Standards and Procedures in line with the hotel policies
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Room controller, making sure that the rooms are allocated accurately and correctly.

Responsibility in terms of security:

• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.

Requirements

• Diploma in Tourism / Hospitality Management
• Minimum 2 to 4 years related experience in Front Office
• Able to work shift, including weekends and public holidays
• Excellent reading, writing and oral proficiency in English language
• Proficient in Microsoft Office Applications
• Knowledge in Opera System is advantageous

Job Description:

The main scope of this position is to manage and prepare tender submission for M&E works which includes following but not limited to:

• Interpretation of specifications, compliances, terms and conditions, drawings and any other relevant document.
• Preparation for tender clarifications, investigation of clarification response by communicating with relevant stakeholders.
• Assist in preparation of presentation slide, technical write up for tender interview.
• Attendance of tender interview
• Propose Value Engineering solution for MEP works.
• Any other business, if required in the tender.

Job Requirements:

• Degree in Mechanical/Electrical Engineering or related disciplines
• Minimum 10 years’ engineering experience in Building Construction projects in a managerial position
• Strong experience in tender preparation for building construction projects
• Strong technical knowledge in M&E works, planning capability and authorities’ compliance; adopt lean mind set to cost and resource management.
• Able to effectively collaborate with all stakeholders to achieve good results in project delivery; strongly committed to accomplishing the established milestones and other deliverables.
• Proactive when solving issues and focused on strategic goals of the project.

Responsibilities:

• Oversee the planning and execution of mechanical and electrical (M&E) activities during construction project.
• Ensure compliance with building codes, regulations, and safety standards for M&E systems.
• Coordinate with consultants, engineers, and other stakeholders to develop detailed M&E plans and specifications.
• Manage and supervise M&E subcontractors and suppliers, ensuring quality workmanship and timely delivery of materials and equipment.
• Monitor progress and performance of M&E works, identifying any deviations or issues and implementing corrective measures as required.
• Collaborate with project managers and other relevant departments to develop project schedules and budgets for M&E works.
• Conduct regular inspections and quality checks to ensure M&E installations are in accordance with design specifications and project requirements.
• Review and approve M&E shop drawings, technical submittals, and material selections.
• Provide technical expertise and guidance to project teams on M&E matters, resolving any technical issues that may arise during construction.
• Coordinate with utility providers and local authorities to obtain necessary permits and approvals for M&E installations.

Requirements:

• Bachelor's degree in Mechanical or Electrical Engineering, or a related field.
• Minimum 10 years of proven experience as a M&EManager, preferably in building construction projects.
• Strong technical knowledge of mechanical and electrical systems, including HVAC, plumbing, electrical distribution, and fire protection.
• Familiarity with building codes, regulations, and safety standards related to M&E installations.
• Excellent leadership and communication skills, with the ability to effectively manage and coordinate a diverse team of stakeholders.
• Proficient in using relevant software and tools for M&E project management, such as AutoCAD, Revit, or similar applications.
• Strong problem-solving and decision-making abilities, with a keen attention to detail.
• Proven ability to work under tight deadlines.

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

About the Role

Reporting to the Global Revenue Optimisation Leader, the Global Revenue Optimisation Manager will play a key role in the overall market strategy of the company on a global scale.

You will work closely with cross-functional teams, including marketing, sales, finance, and supply to develop and execute market entry strategies and identify growth opportunities. Your main objectives will be to use the promo, pricing, SKU portfolio management analysis to optimise the company’s revenue, working closely with the multi-functional team.

Main responsibilities include but not limited to:-

• Establish the promo mechanics & governance and ensure this is executed with excellence in the markets/regions
• Work closely with marketing teams to develop targeted portfolio strategies per region/market and maximize the outcome of new product launches thanks to best-in-class planning. Collaborate on the development of promotional activities to drive demand in regions/markets
• Align pricing strategy and guidelines together with Marketing and Finance teams and ensure effective implementation of pricing strategies and policies in the regions/markets
• Drive SKU portfolio optimization (SKU productivity, channel strategy, Phase in Phase Out) cross markets to deliver significant cost savings while rationalizing the SKU portfolio
• Collaborate with sales, finance, and demand planning teams to coordinate sales and revenue forecasts globally (lead inventory allocations). Analyse historical data, market trends, and business drivers to accurately forecast market demand and revenue projections. Monitor and report on actual performance against forecast
• Translate market insights into actionable strategies to drive growth and market expansion. Identify strategic initiatives, including market entry strategies, product portfolio expansion, and partnership opportunities, to capitalize on market potential. Align strategic plans with the company's overall vision and goals
• Track and analyse KPIs to measure the success of global market strategies and initiatives (portfolio performance, new product launch, pricing strategy)
• Prepare regular reports and presentations for senior management, highlighting performance trends, market insights, and strategic recommendations. Conduct post-implementation reviews to assess the effectiveness of market strategies and identify areas for improvement

About You

To be successful in this role, you will have strong understanding of market analysis methodologies, strategic planning, revenue management techniques and pricing strategies. You are a strategic thinker with the ability to envision and drive long-term market objectives.

Previous skills & experience:-

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• A master's degree or MBA is a plus
  Solid and proven experience in sales, market strategy, revenue management, pricing, or related roles on a global scale
• Analytical mindset with excellent quantitative and data analysis skills
  Strong business acumen with the ability to translate market insights into actionable strategies, financial metrics, and P&L
• Excellent communication and presentation skills for effective stakeholder management
• Proactive and results-oriented with strong project management skills
• Proficiency in data visualisation and reporting tools
• Advanced proficiency in MS Excel or other spreadsheet applications
• Familiarity with market research tools, CRM systems, sales planning tools

Benefits

Dyson Singapore monitors the market to ensure competitive salaries and bonuses; but financial benefits are just the start of a Dyson career.

Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance.

Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices, and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realising ambition.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Job Details

Location: Clarke Quay

Working Hours: 5-Days Work Week

Work Type: 6-Month Contract (Extendable for 3 months)

Salary: $ 4,950 per month

What you will be working on?

• PA duty to senior judicial officers;
• Support judicial officers in court proceedings and court hearings which include arranging/confirming hearing dates, booking of court rooms, engagement of relevant language support services and updating of judicial officers’ calendars;
• Provide end to end administrative support for cases (file record movement and arrangement, retrieval of correspondence, classification of new and existing cases for follow up action);
• Update and maintain documents, databases and systems (e.g. file classification, mail directives) to ensure accuracy and within prescribed timelines;
• Involve in divisional and cross-divisional projects, judiciary’s efforts in digitalisation and transformation.

What are we looking for?

• Singaporean only
• Minimum Diploma in Legal Studies or relevant discipline.
• At least 3 - 5 years of relevant working experience
• Excellent communication skills (both verbal and written)
• Conversant in use of IT and related applications

Interested candidate may apply via email to spctb@scientecpersonnel.com (indicating Job ID JCTBL for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Carmen Tan Huei Mun | R23115837

ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

• Assists in managing the operations through but not limited to proper scheduling, assigning of duties, table management in view of business levels and up keeping of hygiene and sanitation.
• Ensures proper shift handling and hand-over such as but not limited to: monetary matters, preparation of mise en place and key operational matters updates.
• In the absence of the Restaurant / Bar Manager, attends key meetings relating to the business unit as required.
• Assists in conducting daily briefing to ensure the team is duly informed of key operational matters.
• Assists in driving high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership and hands-on interaction with guests and associates.
• Handles any constructive feedback from guests.
• Cultivate a positive culture surrounding the platform and formulate strategies to continually improve the guest experience.
• Assists in collaborating with the business unit’s chef to continually review and refresh menu offerings as deemed by locality and region.
• Assists in creating an operational environment of education and empowerment that energizes associates to focus on guest preferences, allowing for the creation of memorable guest experiences.
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
• Participates in regular hygiene audits in conjunction with the Chief Steward and Culinary Director / Executive Chef.

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 2-3 years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

Key accountabilities:

• Weekly meetings with all functional heads & Regional VM manager to update and discuss on

business in general

• Work closely with internal departments to propose strategies and solutions for product

focus/collection launch/ retail events

• Follow ups with merchandising team to ensure that stocks delivery and quantities have

sufficient for any launch

• Follow up with store planning on refurbishment, opening & pop up store events on to ensure we

meet the setup deadline

• Involved in all aspects of store opening from product allocation/ floor-plan feedback/ visual tools

check to final display execution

• Email communications with store teams on seasonal and general VM information

• Ordering and planning of all visual materials/tools from HQ for openings/lightbox

images/replenishments for DOS

• Follow up with HQ to ensure props receipt meet the VM schedule for installation date

• Working with contractors to ensure installation is meeting the timeline and HQ standards from

to final execution for DOS

• Budget planning on VM expenditure on windows, lightbox and event for DOS stores

• Ensuring that all stores maintain the VM standard through constant VM communication via

phone and email

• Communication with wholesale markets on VM information and sharing of VM display images

• Working with VM team to remerchandise and photographing all in-store & windows for monthly

reports, capsule launches, retail events for DOS stores

• Work trips to SEA & Australia for VM setup, seasonal training, and market visits

• Preparation of seasonal press day setup from planning to display and teardown for SEA &

Australia

• Possible trips to HQ to assist on seasonal showroom setup

Primary Responsibilities

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
• Attend to guests enquires and handle feedback
• Any other ad hoc duties base on operational needs

Requirements

• Good interpersonal skills with effective multi-tasking, time management and problem solving skills
• Possess a warm and pleasant personality
• Able to perform rotating shift hours, include working on weekends and public holidays

Responsibilities:

• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Assigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and flights, and booking of facilities within / outside of RWS etc.
• Actively address guest feedb ack on their experiences to improve and enhance customer satisfaction
• Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests
• Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes

Requirements:

• Diploma in Business or Marketing with proficiency in Microsoft Office applicationsPossess strong communication and customer service skills with relevant experience from the hospitality or service industry
• Must be able to work rotating shifts, including weekends and public holidays
• Proficiency in English and Mandarin to handle English and Mandarin speaking guests, additional knowledge of Asia regional languages (e.g. Bahasa Indonesian, Vietnamese, Thai, Japanese, and Korean) will be advantageous to handle guests from the respective regions