Total 7 Customer Experience Manager job vacancies in Transportation / Logistics category in Telok Gong, Selangor

1. Logistics Strategy Development:Develop and implement logistics strategies to optimize processes and improve efficiency.
   Identify areas for cost savings and performance improvement in logistics operations.
   
2. Supply Chain Management:Manage the entire supply chain process, including procurement, transportation, inventory management, and distribution.
   Coordinate with suppliers, manufacturers, and distributors to ensure timely delivery of goods.
   
3. Inventory Control:Oversee inventory levels and implement strategies to minimize stockouts and excess inventory.
   Utilize inventory management software to track inventory movement and optimize stock levels.
   
4. Transportation Coordination:Plan and coordinate transportation routes to optimize efficiency and reduce costs.
   Liaise with carriers, freight forwarders, and shipping agents to ensure on-time delivery of shipments.
   
5. Warehousing and Distribution:Manage warehouse operations, including storage, picking, packing, and shipping.
   Optimize warehouse layout and processes to maximize space utilization and productivity.
   
6. Compliance and Documentation:Ensure compliance with relevant regulations and laws governing transportation and logistics operations.
   Maintain accurate records and documentation related to shipments, customs, and inventory.
   
7. Performance Monitoring and Analysis:Monitor key performance indicators (KPIs) to assess the effectiveness of logistics operations.
   Analyze data and metrics to identify areas for improvement and implement corrective actions.
   
8. Team Leadership:Lead and motivate a team of logistics professionals, providing guidance, training, and support.
   Foster a collaborative work environment and promote continuous learning and development.
   

Job Requirements:

1. Experience:Several years of experience in logistics or supply chain management, with progressive responsibilities and leadership roles.
   Experience in managing logistics operations in a fast-paced environment.
   
2. Technical Skills:Proficiency in logistics management software and systems.
   Strong analytical and problem-solving skills.
   Advanced knowledge of Microsoft Excel and other data analysis tools.
   
3. Communication Skills:Excellent verbal and written communication skills.
   Ability to communicate effectively with internal teams, external partners, and customers.
   
4. Leadership Abilities:Strong leadership and decision-making skills.
   Ability to inspire and motivate a team to achieve common goals.
   
5. Organizational Skills:Excellent organizational and time management skills.
   Ability to prioritize tasks and manage multiple projects simultaneously.
   
6. Adaptability:Flexibility to adapt to changing priorities and work in a dynamic environment.
   Willingness to work outside of regular business hours, if required.
   

Preferred Qualifications:

• Certification in Logistics or Supply Chain Management (e.g., CLTD, CSCP).
• Previous experience in a managerial role within the logistics industry.
• Knowledge of international trade regulations and customs procedures.

What a Supply Chain Order-To-Cash Solution Manager does at HP:

• HP’s Supply Chain Transformation & Resilience (SCTR) organization is searching for a Solution Manager in its Order-to-Cash Center of Excellence (OTC CoE) to govern existing and develop new capabilities that help ensure SOX and Global Trade compliance of our order management processes.
• Proactively works with relevant stakeholders to collect requirements and align on expected outcomes.
• Manages the requirements backlog and plans the corresponding solution roadmap together with architects and product managers.
• Works with product managers and product owners to break the requirements backlog down into user stories that fit the larger solution.
• Governs existing solutions to ensure continued SOX and GT compliance closely collaborating with internal compliance and audit.
• Acts as a content authority with respect to implemented solutions towards our stakeholders and internal and external audit teams.
• Produces change impact assessments and traimaterials for HP’s Supply Chain Operations to ensure organization readiness.

Individual who does well in this role in HP, usually possess:

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in Supply Chain business operations, business process improvement, change management, or a related field.
• Good to have SAP Certifications.
• Knowledge and subject matter expertise of SOX and Global Trade compliance requirements and demonstrated skills leading implementations of these requirements in Order Management business processes.
• A good functional understanding of the relevant SAP modules, specifically SAP Sales & Distribution module and Global Trade Service.
• Ability to lead the implementation of improvements using industry standard quality improvements tools and concepts with a thorough understanding of change management processes and procedures.
• Ability to lead the implementation of improvements using industry standard quality improvements tools and concepts with a thorough understanding of change management processes and procedures.
• Good program management, problem solving, and analytical skills, and the ability to execute a program with a clear purpose and scope within the context of our overall SC strategy.
• Experience as a SAFe Solution Manager and knowledge of the SCOR framework is a pre.
• Is results oriented, agile, digitally fluent and customer centric.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices globally.

1. Strategic Planning: Develop logistics strategies and plans to support organizational goals and objectives. Coordinate with other departments to ensure alignment of logistics activities with overall business objectives.
2. Transportation Management: Coordinate the transportation of goods, including selecting carriers, negotiating contracts, and monitoring performance to ensure timely delivery while minimizing costs.
3. Inventory Management: Oversee inventory levels and ensure optimal stock levels to meet customer demand. Implement inventory control measures to reduce waste and minimize carrying costs.
4. Warehouse Operations: Manage warehouse operations, including receiving, storage, and distribution of goods. Implement efficient warehouse layouts and workflows to optimize space and improve productivity.
5. Supplier Relations: Establish and maintain relationships with suppliers and vendors to ensure timely delivery of materials and services. Negotiate contracts and terms to secure favorable pricing and terms.
6. Compliance: Ensure compliance with regulations governing transportation, storage, and distribution of goods, including safety and environmental regulations. Implement procedures to minimize risks and ensure adherence to legal requirements.
7. Performance Monitoring: Develop key performance indicators (KPIs) to measure the performance of logistics operations. Monitor KPIs regularly and implement corrective actions as needed to improve efficiency and effectiveness.
8. Team Management: Lead and manage a team of logistics professionals, including hiring, training, and performance management. Foster a culture of collaboration, innovation, and continuous improvement.
9. Budget Management: Develop and manage logistics budgets, including forecasting expenses and monitoring variances. Identify opportunities for cost savings and efficiency improvements.

Requirements:

1. Proven experience in logistics management, with a minimum of 5 years in a supervisory or managerial role.
2. Strong knowledge of logistics principles, practices, and procedures.
3. Proficiency in logistics software and systems, such as warehouse management systems (WMS) and transportation management systems (TMS).
4. Excellent analytical and problem-solving skills.
5. Strong leadership and team management abilities.
6. Excellent communication and interpersonal skills.
7. Ability to multitask and work under pressure in a fast-paced environment.
8. Knowledge of relevant regulations and compliance requirements.
9. Certification in supply chain management or logistics (e.g., APICS, CSCMP) is a plus.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce

About us

Dyson’s multidisciplinary Energy Storage development team is responsible for delivering cells from early prototypes in the UK, through to volume manufacture in a Singapore plant. The cells that the team delivers will push the boundaries of performance, power density, and efficiency. These cells will drive new high value Dyson products with step improvements over our competitors.

Dyson Energy Storage is seeking a highly motivated Supply Chain Senior Manager to work closely with engineering, Manufacturing, development and finance teams to set up supply chain for the new department. As part of the team, you will have a significant contribution to increasing the speed at which engineering can innovate. Your work will have a direct impact on our ability to scale prototype concepts and builds while continuing to innovate our products and processes.

About the role

• Design and build end to end supply chain process for Dyson Energy Storage (Battery) business division from Cell to Pack.
• Design planning, logistics, warehousing, cell traceability strategy and implementation
• Define metrics and performance standards.
• Ensure standards and compliance due diligence are pro-actively looked after and drive smooth supply chain operations.
• Lead search, negotiation and qualification of vendors associated within supply chain (3PL, Warehouse, etc.) and ensure successful deployment.
• Experience in Equipment procurement (manufacturing equipment) is highly desirable.

About you

• Demonstrated experience in the capacity of a supply chain expert in a manufacturing company and environment.
• In-depth knowledge and proven track record on end to end supply chain management and set up.
• Experience in Greenfield project with large CAPEX.
• Experience in sourcing, selecting, contracting, and negotiating manufacturing production equipment.
• Experience in sourcing, selecting, contracting and operating 3rd party supply chain vendors.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

About us

Dyson’s multidisciplinary Energy Storage development team is responsible for delivering cells from early prototypes in the UK, through to volume manufacture in a Singapore plant. The cells that the team delivers will push the boundaries of performance, power density, and efficiency. These cells will drive new high value Dyson products with step improvements over our competitors.

Dyson Energy Storage is seeking a highly motivated Supply Chain Project Manager to work closely with engineering, Manufacturing, development and finance teams to set up supply chain for the new department. You will have a significant contribution to increasing the speed at which engineering can innovate. Your work will have a direct impact on our ability to scale prototype concepts and builds while continuing to innovate our products and processes.

About the role

• Ensure end to end supply chain capabilities, processes and capabilities are built on time and on scope with internal stakeholders.
• Work with Digital team to define supply chain technology developments and integration.
• Plan and deliver material and equipment needs for testing and production
• Ensure all licenses and permits are obtained
• Work with all stakeholders within Energy Storage business unit and Dyson enterprise to ensure supply chain set up is done on time, on scope and on budget.

About you

• Demonstrated Supply Chain project experience in manufacturing / operations capacity
• Experience in Greenfield project with large CAPEX
• Engineering or Chemical Engineering background
• PMP / Lean Sigma 6 certified

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson’s multidisciplinary Energy Storage development team is responsible for delivering cells from early prototypes in the UK, through to volume manufacture in a Singapore plant. The cells that the team delivers will push the boundaries of performance, power density, and efficiency. These cells will drive new high value Dyson products with step improvements over our competitors.

Dyson Energy Storage is seeking a highly motivated Senior Supply Chain Manager to work closely with engineering, Manufacturing, development and finance teams to set up supply chain for the new department. As a senior supply chain manager, you will have a significant contribution to increasing the speed at which engineering can innovate. Your work will have a direct impact on our ability to scale prototype concepts and builds while continuing to innovate our products and processes.

Responsibilities

You will be responsible in developing “fit-for-purpose” supply chain for Dyson Energy Storage with a global scope.

• Provide strategic thought leadership, expertise, and best practices to internal parties and influence business strategies.
• Design and build supply chain process for Dyson Energy Storage (Battery) business division.
• Ensure end to end supply chain capabilities, systems and footprint are built on time and on scope with internal stakeholders.
• Define metrics and performance standards
• Work with Digital team to define supply chain technology developments and integration.
• Collaboration with various stakeholders to define supply planning, warehousing and logistic plans
• Part-take in direct procurement process and ensure product cost is in within budget
• Ensure standards and compliance due diligence are pro-actively looked after and smooth supply chain operations are achieved
• Lead search, negotiation and qualification of vendors associated within supply chain and ensure successful deployment

Requirements

• Degree in Business management / Supply Chain related fields
• Minimum 10 years of experience in a supply chain function or related fields
• Excellent understanding of demand and supply planning processes, business operations, and strategy.
• Excellent analytical thinking, analysis, data modeling, and problem-solving skills.
• Excellent project management skills, including time and risk management, and project structuring.
• Advanced leadership skills, including coaching, team- building, conflict resolution, and management.
• Ability to manage human capital in a virtual and global environment to drive workforce development and achieve desired results.
• Excellent verbal and written communication skills, including advanced negotiation, presentation, and influence skills.
• Superior business acumen, technical knowledge of multiple business units, and extensive knowledge in applications and technologies.
• Advanced understanding of national and international trade requirements.
• Advanced relationship management skills, including partnering and consulting.