Total 105 Command Center Analyst job vacancies in Information Technology category in Klang Valley, Johor

Job Responsibilities:

Actively making FAQs refinement, recommend CSOs training needs based on customer experience.

Job Requirements:

Possess a recognised Degree relevant in the service industry.

Have at least 3 years of relevant experience in contact centre industry including data/trend prediction & analysis, self-help migration.

1 - Customer Technical Support (P2 - Intermediate)

2 - English (A1 - Elementary)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at saghana.sithara@adecco.com
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

We’re looking for a tech support analyst to:

• provide technical support for business users on a variety of technology issues.
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• ensure supportability and quality are maintained with the introduction of production changes.

Your team

You’ll be working for Application Support & Reliability AM in Singapore. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland, and the US. We have responsibilities for supporting all AM business applications from front to back office, client reporting, trade-lifecycle, etc. We offer excellent learning and career development opportunities, including internal mobility.

Your expertise

• ideally 3+ years of hands-on experience with support background across multiple operating systems
• working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
• good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners

Your Job

This role will be responsible for delivering committed Time and Attendance product to target customers who’re utilizing global wide T&A applications and solutions by leveraging the benefits of an innovative & transformative Agile product team. This person will engage with local/regional customers, Business partners and Global HR Capability teams to support customers get the required product developed and user experience improved.

Our Team

This role will be one of the China located Time and Attendance Agile product team developers, reporting directly to APAC HRT Manager. This person will work closely with his/her own product team while cooperating with cross-functional teams as well.

What You Will Do

• As one member of Time & Attendance product development team, who participates in the work of delivering a potential releasable increment of ‘Done’ product at the end of each sprint.
• Perform each sprint execution, and inspects and adapts each day, while helps product owner to refine the Product Backlog through continuously collecting, clarifying any existing or new requirements from target customers.
• Participate into each sprint planning, reviewing and retro sessions to help inspects and adapts the product and process.
• Lead and/or participate into any related Time & Attendance project during planning, implementation and release, stabilization period, help to improve customer experience through project implementation and post-live period continuously.
• Seek and capture any potential risk and/or propose with either technical based or process-oriented improvement, connecting with both product team and customers about this risk/opportunity to seek for any possible mutual benefits, and help to implement the aligned enhancements or changes per aligned and approved.
• Being familiar about supporting business different sites/locations and gain the consolidated knowledge, while share the knowledge to T&A product team and other Global HRT team and/or HR Solutions team for supporting strategic planning, project implementations and transformation.
• Utilize solid technical knowledge and skills upon Time and Attendance applications to take the experienced role to perform applications configuration, preparing / and execute testing scenarios, mass data change, case support, user setup/licenses support, Time clock configuration and integration troubleshooting and development, change release management etc. independently, while being ready to help other team members to develop as internal trainer.

Who You Are (Basic Qualifications)

• Minimum 5 years HRIS (Applications Analyst) working experience.
• At lease 3 years UKG Kronos hands-on system maintain and project implementation experience.
• Ability to learn new technology/systems and processed quickly.
• Experience collaborating and working on a team with a high level of accountability for self and others.
• Positive attitude and be able to work under a hybrid working arrangement.

What Will Put You Ahead

• Strong UKG Kronos WFC and/or Dimensions system and integration knowledge
• Solid experience with accumulated Kronos trouble-shooting cases
• Experience planning, leading, and implementing Kronos related application and system integration projects with positive outcomes.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

As a Koch company, Koch Business Solutions (KBS) provides consulting and transactional services for Koch companies in the areas of human resources, information technology, finance, accounting as well as project, facilities and property management. Our think tank of problem-solvers and idea-makers transform work life for 122,000 employees around the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.

To ensure user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  

Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty.
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  

Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required.
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date.
  

Acts as the IT Run preferred communication channel with all stakeholders

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  

Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Manages user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty.
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user

Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required.
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date.

Acts as the IT Run preferred communication channel with all stakeholders.

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.

Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Task Scope

· Provide support to ECCO Asia Pacific (EAP) and its sales markets in their transition to use the new Common Data Platform (CDP)

· Help coordinate HQ/Regional project initiatives and its rollout to sales markets

· Help in establishing a standardized reporting structure across the region

· Assist in creating customized reports when necessary to fit sales market’s needs

· Provide Analytical Assessments and Insights

· Support all business units and functions within the region when it comes to reporting needs

· Ability to train and upskill fellow colleagues within the region and sales markets to improve their data analytics skills when needed

Requirements

• Diploma in any discipline relating to Business and Finance
• Business Analyst or Data Analyst experience under Finance, Merchandising, and/or Supply Chain is preferred. Has experience and familiarity in report generation, presentation and analysis.
• Responsible, systematic, detailed, team player and service oriented
• Strong data sense and excellent data analytical skills
• Proficiency in Microsoft Office Applications especially Excel, Access & SQL
• Adept in Power Platforms (Power BI, Power Query, Power Automate & Power Apps)
• Knowledgeable in Microsoft Azure especially Azure Data Factory is a plus
• Experienced with SAP and BI Tools
• Familiar with Snowflake and/or DataGrip

CREATE THE FOOTPRINTS OF TOMORROW

Headquartered in Denmark, we are a family-owned company.

At ECCO, you become part of a global family of more than 21,000 people who are proud to create the footprints of tomorrow.

Join us and we guarantee lifelong learning. So, if you’re curious and ready to make an impact, you’ll fit right in.

• Together with the project team, conduct and support comprehensive HR data mapping analysis between existing HR systems and target system
• Collaborate with HR and IT teams to understand data requirements, ensuring accurate and efficient data migration processes
• Lead data transformation efforts with HR teams, ensuring data integrity, consistency, compliance with organizational and project standards
• Work with the project team to develop and maintain documentation for data mapping, transformation rules and migration processes
• Develop and maintain data migration documentation, including data dictionaries, mapping specifications, and transformation logic.
• Collaborate with IT teams to optimize data extraction, transformation, and loadingprocesses for efficiency and performance.
• Provide support to HR teams on data transformation procedures

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Together with the project team, conduct and support comprehensive HR data mapping analysis between existing HR systems and target system
• Collaborate with HR and IT teams to understand data requirements, ensuring accurate and efficient data migration processes
• Lead data transformation efforts with HR teams, ensuring data integrity, consistency, compliance with organizational and project standards
• Work with the project team to develop and maintain documentation for data mapping, transformation rules and migration processes
• Develop and maintain data migration documentation, including data dictionaries, mapping specifications, and transformation logic.
• Collaborate with IT teams to optimize data extraction, transformation, and loadingprocesses for efficiency and performance.
• Provide support to HR teams on data transformation procedures

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

To be part of Architecture Committee, facilitating meetings with internal and external stakeholders

Improve the Data Analytics platform architecture

REview case studies and doncut research on leading technologies, leveraging on them for the company

Develop and enhance the best practices and guidelines

To be accountable for the enterprise wide Data Analytics platform

To manage the lifecycle of the platform

Having experience in designing and implementing the platform in Google Cloud, experience in Datalake, BigQuery too

Good technical knowledge in Looker and other BI tools

Collibra and other Data Governance Tools knowledge

Interested applicants please send your resume to janeng@recruitexpress.com.sg

Jane Ng Wei Ling

R1104585

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

Your role:

• Provide front-line technical support to end users on a variety of technology issues
• Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions
• Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics
• Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days
• Ensure supportability and quality are maintained with the introduction of production changes
• Incident Management: Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution
• Problem Management: Identification and managing tasks to both analyze incidents and implement preventative measures to avoid repeat occurrences and major incidents
• Change Management: Change request review and approval, and support for production change deployment and events, including weekends coverage
• Service Transition: Work with Application Development to ensure new projects are implemented in line with current standards and are ready for production, including applications that are moving to the Cloud
• Service Improvement: Leveraging data driven analysis and metrics, partner with IT Infrastructure and Application Development to proactively improve and measure application serviceability, reliability, and scalability (efficiency first approach)
• Knowledge Management: Maintain knowledge articles, such as support and disaster recovery procedures, to ensure that they are kept relevant and up to date
• Batch Management: Resolve batch events and help identify opportunities for optimization and automation
• Performance Monitoring & Enhancement

Your team:

You will be working for Application Support & Reliability AM in London, United Kingdom. We are aligned Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

Your expertise:

• ideally 8+ years of hands-on experience with support background across multiple operating systems
• knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)
• knowledge of Microsoft Azure or related Cloud technologies, DevOps, Orchestration and automation (Automation Anywhere, IPcenter), Monitoring an instrumentation (Netcool, Moogsoft, AppDynamics, Splunk)
• understanding of Linus/ Windows Server, Scripting (SQL, PowerShell, Python) and Relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

Job Responsibilities:

- Work closely with the internal and external stakeholders for relevant financial planning and analysis activities

- Analyze and report monthly reports to identify areas for improvement

- Compile and analyze financial information for accurate reporting which include deep reconciliation

- Provide insights and recommendations based on financial data

- Provide data-driven insights to stakeholders through reports, dashboards, and innovative technologies

- Participate in understanding system relationships, structures, and end-to-end flows

- Involved in new initiatives and drive business process improvement and streamline activities

- Support all key finance initiatives

- Any other ad-hoc duties as assigned by management from time to time

Job Requirements:

- Minimum Diploma / Degree in Finance / Accounting or related field

- Experience in financial planning and analysis, budgeting, and forecasting would be advantageous

- Experience with financial software or ERP systems would be advantageous

- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlines

To apply, please email your resume in MS Word format to bfcg11@recruitexpress.com.sg indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Job Responsibilities:

- Responsible for fixing prioritized Incident Reports (IR) assigned by Team Lead

- Analyse and ensure IR assigned are valid defects

- Discuss IR fixes with team members from different teams to assess the impact of any changes

- Coordinate any cross-team effort required for any integration defects

- Ensure delivery of IR in the timeframe given

- Escalate any issues to Team Lead

- Support Group and Team Lead in achieving their IRIN application support objectives

- Provide production support to modules or processes to ensure IRAS IRIN day-to-day activities have minimum downtime.

Job Requirements:

Dotnet, preferably API exp, frontend coding jquery and bootstrap.

Minimum 2 years' experience in maintaining a system with the relevant skill sets required mentioned below.

Familiar with Batch & online application design concepts & should have experience in handing large volumes of data. 2 YOE in .NET for SG company (Preferrable)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at saghana.sithara@adecco.com
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Your Role
We are looking for an experienced System Analyst/ IT Specialist (Warehouse Management System, WMS) to analyze data and configure the WMS system to develop work measurement. To conduct audits and testing to ensure quality and processes compliance with standards. To verifies and provide troubleshooting regarding WMS system issues to ensure accuracy. Develops action plan and optimize for data analysis and obtains management corrective. Maintains forecasts, operating plans, and advancements in WMS technology to drive innovation.

What Will You Do

• To analyze data and configure the WMS system to develop work measurement.
• To conduct audits and testing to ensure quality and processes compliance with standards.
• To verifies and provide troubleshooting regarding WMS system issues to ensure accuracy.
• Develops action plan and optimize for data analysis and obtains management corrective
• Maintains forecasts, operating plans and advancements in WMS technology to drive innovation

What Do We Want

• At least Degree & above in Automation/ Industrial Engineering/ Computer Science/ Information Systems equivalent qualifications.
• Min 2 years & above of experienced in implementing, configuring, and supporting Warehouse Management Software solutions.
• Display a strong understanding of warehouse management systems (WMS)
• Demonstrate understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration.
• Experience working with ERP systems and warehouse management products is preferred.

What Will You Get In Return
You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$8000 + attractive perks.

What You Need to do Now
Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note:
Only shortlisted candidate will be notified via email for an interview invitation

What we are looking for

We are looking for highly skilled Technical BA to take on the bridging role between Business teams and the Technology Group. In this role, you will be responsible for the business analysis from product inception to delivery.

Your day to day responsibilities:

• Scoping projects and business needs while managing stakeholder and users’ expectations.
• Managing our release program and prioritizing work streams.
• Ensuring all documentation is completed and current
• Understand the business to articulate the business needs and create Enterprise applications, design and product requirements that will form the basis of our development program.
• Create user journeys and test programs to verify delivered product matches the needs of our customers and team members, positively improving our business relationships and outcomes.
• Ensure developers know what is required of them from inception and right throughout the delivery process.
• Lead stand-ups with stakeholders and managing expectations, dependencies, risks and issues as they arise.
• Help to build an agile/adaptive culture to deliver quality development of multiple projects with evolving requirements and fixed timeframes.

Job Requirements:

• 5+ years of experience in business analysis. Added advantage for experience in insurance industry or consulting in insurance domain.
• Technical Stack Understanding

o Language: Java, C# .Net, PHP, AngularJS

o Others: MS SQL

• Previous experience as a developer / Technical BA. Ability to code in one or more of our Technical stacks.
• Customer life-cycle design. Understanding of the SDLC and be able to review technical specs to ensure al business requirements are covered.
• Expert in using agile methodology to develop end-to-end solutions.
• Database knowledge and hands on management.
• Excellent customer service and interpersonal skills, including listening, problem-solving, and the ability to deal with difficult situations.
• Future-focused, flexible and mature enough to navigate ambiguity and fast-moving change.
• Must be able to manage multiple projects and workstreams, and their deadlines concurrently within a fast-paced environment.