Total 13 job vacancies by Jones Lang Lasalle Property Consultants Pte Ltd

Regional Account Director

What this job involves:

Staying at the forefront of operational excellence

You’ll be the main visionary and strategist for our regional plans. As such, you’ll understand the client’s business needs inside and out. You’ll also be the go-to person for the overall operations—including standard procedures, system reports, and relevant technologies.

Putting clients first—always

Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain good working relationships with our stakeholders. You’ll be the single point of contact for our regional service delivery. As such, you must develop a deep understanding of the client’s key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, you’ll also be at the forefront of account operations, taking charge of all the resources—including technology, manpower, and standard operating procedures—needed to run the operations smoothly and seamlessly.

Becoming a trustworthy authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels, and other compliance measures. How to roll out the change control process effectively is also another challenge you need to take on.

Devising win-win solutions for all parties

You’ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor, or growth targets. As you tend to our client’s best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Driving team success

Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning, and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback, and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

Sound like you? To apply you need to be:

We uphold excellence in everything we do—and we’re always on the lookout for people who share our values. To fit this role, you should be a:

Seasoned expert

You have at least eight years of experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace in the technical and financial know-how of running a service delivery team.

Critical thinker

Does problem-solving come naturally to you? In this role, you will need to come up with strategies for applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organizational skills to prioritize work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive, and collaborative relationships at all levels.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Account Director - Rest of Asia

Work Dynamics

Job Description

This position is responsible and accountable to provide outstanding Service Delivery across multiple country portfolios, across all Work Dynamics functions. Ensuring activities are as safe, operationally sound, human-centric, and engagement-focused as possible, with team management, site operations, service contracts, sourcing, procurement, and finance underpinning high levels of stakeholder satisfaction

The key focus of this role is the ability to develop and enhance local services whilst supporting the strategic intent of regional goals and initiatives, engaging not only with the client’s real estate teams but also other service partners, along with the lines of business and occupants as the ultimate service recipients.

The Country/Hub Facilities Management Lead is the strategic lead and senior-most point of contact for facilities management operations in-country. This role reports to the Regional Account Director and includes direct reports such as Facilities Managers (and below), Engineering Managers, and other functional roles required to deliver services in the country of operations.

Roles and Responsibilities

The key responsibilities of this role include:

Operations Management

• Develop operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems, and consistency across the portfolio
• Actively engage with the Regional Finance Manager, Regional Account Director, and Engineering Lead to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
• Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies and procedures
• Ensure data integrity of all systems across the portfolio and perform audits from time to time

Client/Stakeholder Management

• Pro-actively manage and develop Client relationships, acting as a Property Management “Trusted Partner” establishing shared goals and ensuring that expected service levels are achieved
• Contribute to the Annual Account Plan – aligning knowledge of Client business and driving factors with service requirements
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, cooperation, performance excellence, and personal success
• Develop the team through performance assessments and training, managing staff workload through correct resourcing, and developing a succession plan for key team members and on-site Vendors
• Develop existing and bring in new talent and capabilities into the team
• Develop an active and visible team who are highly proactive, responsive, dynamic, and agile.
• Build a seamless team across the various functions to support the Clients strategic goals.

Competencies

The ideal candidate should have demonstrated the following competencies:

• Excellent Stakeholder management, able to demonstrate the ability to engage and discuss on strategic matters and high-level operations without delving into the weeds.
• Strong leadership skills - Ability to demonstrate harnessing the “hearts and minds” of teams to deliver on a vision through to execution
• Able to adapt and respond in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Experience within relevant facilities management operational environments, able to understand Critical Infrastructure and Risk Management

Experience and Qualifications

• A minimum of 10 years’ experience across Property Management, including Facilities Management, Project Management and Hospitality Services experience
• An added benefit would be a Bachelor’s degree in Engineering, facilities management, building, business or another related field.
• Broader Experience in Asia Pacific is desired.
• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

Regional Account Director

Work Dynamics

Recognizing that corporate clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division – Work Dynamics. An integral part of Work Dynamics structure is the Regional Account Director (RAD) role, which brings together multiple services to deliver comprehensive solutions for our clients.

The Regional Account Director is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all services to meet contractual obligations with respect to the property portfolio of the Client throughout the APAC region as well as build strong & sustainable relationships within the client’s organization. In addition, the role will drive innovative ways of thinking and working, constantly reviewing the best delivery models, along with upskilling the team, to enable a sustainable and engaged workplace experience.

This role reports to the Group Account Executive, and includes direct reports such as Regional Operation Director, Subregional Leads and functional leads (where applicable).

Roles and Responsibilities

The key responsibilities of this role include:

Strategy and Account Management

• Contribute and execute on the vision and strategy of the JLL business. Be the face of JLL in the marketplace.
• Ensure that the account plan is implemented and aligned with client objectives.
• Be accountable for the profit, loss and growth of the assigned account.
• Be responsible for supporting the account in the region/geo/country by working with the local account teams and local clients.
• Work with the Account Management Enablement organization to implement the agreed account management practices.
• Provide feedback to the Product organization on the performance and gaps, if any on various Products and suggest improvements from on field and client feedback.

Client Relationship Management

• Ability to extract and translate customer expectations into innovative strategic initiatives
• Convinces stakeholders based on data, challenges in a constructive manner
• Balances the needs of both client and JLL
• Exhibits result orientation
• Transformational Improvement
• Unlock opportunities for account growth and work with the account team and/or Sales organization to convert these opportunities.
• Drives creation and delivery of the strategic improvement roadmap
• Promotes continuous improvement & Innovation
• Role models a proactive and ownership focused mind-set
• Lead & Deliver
• Create a high-performing, integrated team who are committed to delivering exceptional client results.
• Work with the Commercial Excellence team on margin enhancement and commercial excellence initiatives to improve and/or achieve the target margin for the accounts.
• Realize the transformation program on-time
• Exceed the Desired Outcomes every year
• Promote open, constructive, and collaborative relations with clients, superiors, subordinates and peers.
• Build strong and successful strategic partnerships between client and JLL, on- and off the direct team.
• Less than 25% travel expected.

Financial Management

• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
• Lead the development of the property budgets and forecasts in accordance with the financial timetable.
• Meets the agreed growth targets for the account.
• Looks for opportunities to cross-sell services.
• Responsible for collection of fees from CLIENT as well as tracking of outstanding payments.
• Contract Management
• Ensures adherence to the contract requirements and intents
• Responsible for the achievement of key performance indicators, service levels and other measures as contracted
• Mitigates any CPI / KPI liability
• Work with any global and/or in-region teams to manage any contract change requests

Operations

• Responsible for management oversight of all resources involved in the delivery of services, e.g. recruitment, performance assessment etc.
• Drives operational excellence across all services delivered, aiming to simplify, standardize and automate processes and procedures to enhance our service offering and make it more sustainable.
• Actively manages the professional development of all direct reports
• Prepares and implements a succession plan for the account
• Lead and drive transformation of operating structure to support workplace experience and overall delivery goals
• Drive innovative knowledge growth and fresh ways of thinking across all the functions
• Review and enhance current and future skills to drive productivity, innovation and enable future of work.
• Develops, implements and manages all regional initiatives and programs for the account
• Drives client specific initiatives such as savings targets, benchmarking and best practices
• Sources, transfers and implements best practices to the account through bringing outside in
• Successfully communicates and commercializes successes and compliments to maintain positive momentum
• Drives regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices
• Establishes consistency in the monthly reporting to drive a culture of shared learning and continuous innovation
• Conducts Quarterly Business Reviews in region, with a focus on Knowledge Leadership, and participates in any multi-regional QBR’s or similar

Competencies

The ideal candidate should have demonstrated the following competencies:

• Empathetic, deeply understands the goals, drivers and needs of others
• Trustworthy, earns and deserves the trust of clients and colleagues
• Thorough and restrained. Prefers accuracy over speed to avoid mistakes.
• Inclusive in all decisions and behaviours and demands this from others
• Embodies JLL values of Ethics, Excellence and Teamwork
• Decisive and relentless with a bias for action
• Courage to make the tough decisions and have difficult conversations
• Accountable for actions and outcomes and holds others to be accountable
• Value agility and are not afraid to shift as conditions change
• Authentic in their true self, not afraid of deliberate truth telling
• Natural relationship builder with superior communication skills
• Learns quickly from mistakes, recognizes patterns in the environment, and changes behavior based on immediate feedback

Experience and Qualifications

• Minimum 10 years’ experience in real estate, preferably with strength in Facilities Account Management, ideally with a focus around Employee Experience and Sustainability. Beneficial to have understanding in Project Management, Transaction Management, Strategic Portfolio Management, Lease Administration and Workplace Strategy
• Has handled complex account structures, either running multiple teams, multi disciplines, across multiple locations and countries
• Has experience in handling client and/or Firm sensitivities knowing when to escalate with urgency, or how to de-escalate certain risks
• Has demonstrated experience in balancing the interests of the client with those of the Firm
• Has experience in translating client needs into existing or new business growth
• Track record of year on year exceeding plan and adding growth through new services/products
• Has effectively managed complex P&L(s)
• Has presented in front of large regional audiences
• Has grown talent through effective leadership and management. Strong track record of advancing both individuals and teams in complex business environments into management roles

Director, Communications

Asia Pacific

About Us

We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 106,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.

The Opportunity

One of JLL’s major global business lines, Work Dynamics, helps clients see what’s possible; enabling large, complex organizations to shape their workplaces and their workforce’s experiences to achieve a more human centric, more resilient and a more responsible real estate offering to create a better world of work. Our team serves clients with a suite of services across multiple industries and geographies. We create and deliver integrated, tech-enabled services that address the entire real estate life cycle.

We are currently seeking a Director of Communications to lead the strategic direction, planning and execution of employee and executive communications (internal/external communications for select executives) for Work Dynamics in Asia Pacific. This role manages engaging, informative and inspiring employee communications that reinforce our global strategy, support employee engagement and retention, and enable successful change management and transformation. When appropriate, this individual will partner on and drive external communications that strengthen Work Dynamics’ market presence and support marketing campaign efforts. The successful candidate will understand key messages and business challenges, translating them into clear and crisp messaging points, and will adeptly guide and support top level executives (including regional CEO) through communications initiatives. The individual will remain aligned with external marketing initiatives and champion JLL’s brand, purpose, culture and values, positioning JLL as an employer of choice and the premier global corporate real estate services provider.

This role will report to the Head of Global Communications, Work Dynamics.

Essential responsibilities

• Develop and execute successful employee and executive communication strategies and programs that align to business mission and goals
• Understand and clearly articulate each executive’s goals and objectives in relation to the business’ mission, values and strategic direction in all communications
• Develop robust strategic communication plans that include digital, on-demand and multi-channel execution; introduce and implement new ideas and best practices to ensure channels and content stay relevant and approachable
• Work closely with executives to prepare speeches, scripts and presentations for executive-level speaking engagements, including internal and external events
• Monitor social media for topics relevant to each executive’s area of expertise
• Develop thought leadership blog posts and contribute articles on behalf of executives on channels like LinkedIn
• Partner with Public Relations/external communications on executive messaging and key story placements
• Manage the organization’s major intranet, collaboration sites and internal communities
• Provide strategic counsel to business leaders on communications issues and change management programsCollaborate with global and Asia Pacific-region colleagues and counterparts to ensure aligned and consistent messaging drives desired results across geographies and partnering business lines
• As the business line’s regional communications subject matter expert, take on special projects as needed to further business objectives and support key stakeholders

The Requirements

• 10+ years’ experience in communications marketing and/or journalism
• University degree
• Creative problem solver and self-starter with demonstrated creativity, bias toward innovation and ability to drive change
• Background working in a global, matrixed organization preferred
• Experience managing multiple communications channels and reaching disparate audiences
• Experience in change communications and working across geographies
• Expert stakeholder management skills and ability to navigate and promote multiple priorities of senior leaders concurrently
• Executive presence and comfort interacting with senior executives; ability to act as a trusted advisor
• Ability to work confidently and effectively with all levels of employees
• Proven ability to deliver excellent results in a fast-moving, ambiguous environment
• Collaborative individual who works well in a team environment
• Excellent written and verbal communication, and editing skills
• Understanding of and commitment to client service

The PDS APAC Marketing Director exhibits an understanding of markets and buyers to develop regional and geo-specific go-to-market strategies, as well support global marketing strategies with a focus on the Project and Development Services (PDS) group. She/he must work cross-functionally, coordinating efforts with different teams (e.g. Product Management, Marketing Enablement, Content, Field marketing, Market Intelligence, Sales, and Sales Enablement). The individual must develop an expert understanding of the buying audiences and their needs as it relates to the products he or she is tasked with launching. The holder of this position must also familiarize himself/herself with each product’s competitive landscape (both established and emerging). This position also requires dedication to fuelling the other marketing functions with subject matter expertise related to designated products – together with their Product Management colleagues. This role will report to the Head of Work Dynamics Marketing APAC, and will involve coordination with global colleagues across the Americas and EMEA.

• Development, execution, and optimization of PDS campaigns (regional/global), sharing learnings/best practice with Geos and aligning with marketing, sales, and product to ensure awareness and demand generation campaigns/programs reflect current PDS business priorities, messaging strategies, and goals.
• Channel management and content creation including, but not limited to, content production for relevant PDS regional/local campaign assets. Market/customer research to gather data and insight about target personas, buyer needs and the purchasing decision process for relevant PDS offerings.
• Strategic partner to regional/geo PDS/WD business Executives and subject matter experts to develop marketing programs/content that improves margin and drives fee revenue.
• Collaboration with Sales Enablement to produce PDS sales enablement deliverables (i.e.: Sales readiness toolkits, service/product slides, how to sell sheets, FAQ’s, training, etc.)
• Strategic oversight of APAC/Geo PDS business/sales plans for client/industry engagement, to include company hosted events, client hospitality, industry sponsorships/partnerships and speaking opportunities, and research programs. Ensure alignment with strategy, business development and budget adherence. Collaboration with relevant WD Heads of Business Line Marketing, Geo Marketing teams, Marketing Centers of Excellence, Sales, Product owners, and subject matter experts to design and deliver the PDS APAC Marketing strategy to drive sales.

The successful candidate will act as a strategic partner collaborating closely with regional/local PDS & WD business executives and subject matter experts to develop marketing programs that improve margin and drive fee revenue.

This individual will also work closely with Sales and Marketing colleagues globally and in APAC markets across Marketing disciplines such as brand, communications, digital, and research.

Stakeholder Engagement

The role will work closely with the APAC PDS Leadership, APAC Work Dynamics Head of Marketing, Global PDS Marketing & Communications Leads, JLL Marketing Centers of Excellence, Sales, Product Owners and Subject Matter Experts to design and deliver the PDS Marketing strategy to drive sales.

Regional Activities

The role will be responsible for the co-ordination with country marketing and sales teams to ensure consistent messaging and effective delivery of PDS marketing campaigns and programs. It will also link up with the Global product marketing organization and Global Marketing colleagues to ensure tight alignment, brand consistency and effective implementation.

Skills

• 8+ years strategy and/or product marketing experience with a record of increasing responsibility in a consulting firm, communication agency or B2B company
• Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization
• Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
• Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes
• Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change
• Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach

Diversity and Inclusion Director, APAC

As a highly knowledgeable subject matter expert you’ll work with key stakeholders across the Asia Pacific (APAC) senior leadership team and APAC Chief Human Resource Officer to support, develop and execute the APAC Diversity, Equity and Inclusion strategy, messaging, and programs in alignment with People Strategy and the Global DEI Strategy.

Reporting directly to the Global DEI head and as an active member of the Global DEI community, you will contribute the APAC perspective to the global strategy design and implementation. You will be a thought leader for DEI staying informed of best practices, benchmarks, research and competitor activity. Internally, you will consult, coach and work with the APAC leadership team, APAC Inclusion/business/DEI groups, and other HR colleagues as lead of DEI subject matter experts within the market teams to build an inclusive and diverse culture and workforce while supporting the hiring, developing, and retaining of diverse talent.

Responsibilities

• Drive and execute the global diversity and inclusion strategy for APAC
• Develop deep relationships with key stakeholders (Leaders, HR, DEI Community) across the region and business lines, working with them to equip them to address Diversity & Inclusion challenges specific to their teams
• Track diversity metrics providing regular updates to senior stakeholders within the APAC region highlighting progress and where action must be taken
• In collaboration with L&D, design and implement and D&I learning program for leaders, managers, employees, including deliver the existing Women in Leadership program
• Coach the APAC DEI leads & community to represent JLL within their local community or industry partners, peers, and clients Develops and delivers initiatives, education and awareness programs that promote a diverse and inclusive culture, and drives cultural change, including an coordinating a APAC wide DEI awareness month with the APAC DEI community
• Collaborate with the HR team to ensure D&I is embedded in all areas of the employee experience and to ensure policies and benefits are equitable and inclusionary
• Scale initiatives to be leveraged across APAC region and globe where applicable
• Manage and engage with key APAC external stakeholders e.g. clients, membership organization

Skills & Experience:

• Experience of operating effectively and successfully leading DEI change in a large, complex, and matrixed global organization within Asia Pacific
• A strong influencer and leader with a track record of implementing a strategy, working with others to achieve objectives through their teams
• Understanding and awareness of legislation, diversity & inclusion challenges, and best practice in different geographies, as well as the cultural and social nuances between different countries and regions
• Relevant D&I experience in and knowledgeable in D&I best practice and trends
• A highly strategic operator formulating and executing company-level strategic and operational goals, exercising influence through others, and driving cross-functional teams with a track record in fast-paced, high-energy environments
• Highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals, and to lead and facilitate committees and numerous meetings
• Excellent stakeholder prioritization and stakeholder engagement skills with the willingness and ability to engage and enthuse staff at all levels of a business
• Strategic mind-set: outcome focused; creative, a natural problem solver
• Tenacity, drive to succeed, can do attitude with ability to use creativity and initiative to ensure the delivery of a stretching strategy
• Enthusiastic and self-driven; flexible and collaborative, with good team-working skills across global timezones
• A strong attention to detail and accuracy in analytical work, in particular diversity data
• Excellent project management skills and the proven ability to work to tight deadlines and to manage conflicting stakeholder priorities
• Strong capability to manage and extract best in class outcomes from external vendors
• Ability to manage APAC inclusion and diversity budget
• Role model being an inclusive people leader with the ability to upskill other managers and senior leaders
• Acumen in technology; proficient in Microsoft Office suite, Workday and social media

Key relationships

• Global Diversity, Equity and Inclusion Head
• Global Diversity & Inclusion Team members
• Global DEI Communications
• Asia Pacific Executive Board
• APAC HR Head
• APAC Marketing
• APAC Data and Analytics
• Global Talent (TA, Talent Management, Learning & Development)
• Business Resource & APAC DEI Groups
• External vendors

Southeast Asia Growth Lead- Global Consulting

Role Purpose

The Southeast Asia (SEA) Growth Lead, Global Consulting is accountable for building relationships and providing advice to C-Suite executives and Corporate Real Estate Executives regarding the products, services and platforms to achieve their vision and strategy. S/he will work collaboratively with diverse clients and real estate experts to solve for the strategy, design, selection, and implementation of the necessary solutions to deliver meaningful financial and operational objectives. S/he will work closely with APAC Consulting Practice Leaders to ensure that our recommendations are tangible and constructed in such a way as to support the success of the overall client enterprise and their business transformation objectives. Reporting to the APAC Growth Lead, this role will be accountable for defining areas of opportunity for growth and obtaining new clients within Southeast Asia.

Location: Preferred location is Singapore but will consider other SEA countries

Key responsibilities include:

• Develop, implement, and execute an overall strategy to considerably grow revenue and new business across Southeast Asia
• Demonstrate successful track record and exceptional effectiveness with C-Suite & CRE executives within Southeast Asia to help define their strategic needs and shape their strategy while positioning JLL as the partner of choice across the portfolio.
• Lead influential, dynamic, business development discussions and manage client relationships.
• Support the growth of Consulting’s P&L by participating in new business development activities to prospects and clients
• Develop and manage multiple client relationships, identifying new business opportunities and contributing to growth within Work Dynamics
• Partner closely with the Sales leaders and teams to unlock net new opportunities for business growth. Develop world-class ability to seed opportunities for expanded and long-term client relationships and agreements
• Accountable for effective and timely implementations of agreed solutions
• Manage, coach and guide diverse project teams to get the most out of our people and deliver the best results for our clients
• Define the overall consulting offerings working with other leaders within Client Value & Growth (CV&G) and JLL on the value proposition
• Maintain abreast of technology, products and related CRE solutions within and outside the Real Estate industry to remain contemporary and credible
• Work to identify other areas of opportunities for JLL products and services

Attributes

• Collaborative and influential leader – persuasive yet instils confidence among stakeholders; significant gravitas to have impact and respect among peer group
• Has worked successfully in multi geographic regions
• Exemplary executive presence – has the presence and sophistication to appropriately command the room
• Executive communication-able to advise and drive prospective deals to senior executives-including C-Suite and Board members; able to drive complex discussions and negotiations
• Strategic and critical thinking– exhibits strong levels of insight and has a reputation as a forward thinker
• Innovative–inquisitive, challenges status quo, thinks outside the box
• Operational “heft” –comfort and experience with complex, large and heavily matrixed organizations
• Cultural alignment – unwavering ethical standards; drives excellence and innately collaborative
• Obsessed with customer habits and the data derived from those behaviors, keenly aware of trends within the industry
• Think big and be able to deliver transformation with results

Requirements

• 15+ years of experience in strategic or management consulting
• Superior analytical skills, with preference to be able to analyze financial statements, perform, scenario analysis, and develop creative and value-enhancing deal structures with a broad range of complexity
• Experience with real estate, professional services, and/or business services
• Proven track record of managing Consulting operations profitably by managing investments, utilization, and leveraging various consulting commercial models and arrangements
• Ability to leverage relationships and attract talent globally
• Experience in optimizing cost through right shoring of capabilities and talent
• Strong executive presence with a history of presenting to senior leadership and boards of directors
• Exceptional creativity and problem-solving skills

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The role is responsible for planning, developing, and coordinating the roll out of marketing initiatives to support our Capital Markets business in the APAC as well as our Capital Markets global strategic growth service opportunities across key markets and target investors (i.e., China (market), Private Wealth (investor person), International Residential (sector)). The person in this role will partner with the Capital Markets Global leadership team, with a special focus on the APAC Capital Markets Leadership team (APAC EC) as well as the APAC Marketing organization, associated business, research, centres of excellence (i.e., digital, brand, communication, etc.) and country marketing teams (GEOs) to support the Capital Markets business growth and strengthen JLL’s market positioning through planning and development of global / regional marketing campaigns. Duties will include marketing planning, campaign development, co-ordination of rollouts, digital marketing, events strategy, content and collateral development/distribution and support of CM communications (internal and external). This role is also a people leader role in which the appointed candidate will manage one direct report (APAC Capital Markets Regional & Global Growth Marketing Manager).

What this job involves

Marketing Alignment & Development:

• Business Alignment - Work as part of a team to ensure that all marketing activities across the APAC region and globally (product / service / sectors) are aligned with the broader Capital Markets growth strategy and business priorities.
• Marketing Development and Execution Support – Develop campaigns, tactical plans and co-coordination of rollouts as required working closely with key stakeholders in Capital Markets, marketing teams (GEOs) as well as internal centers of excellence (COEs = digital, brand, comms, events, etc.).
• Project Management Coordination – Partner with the GEO marketing teams on projects to support the delivery of the wider Capital Markets marketing strategy, global + regional marketing campaigns as appropriate across the business line both centrally and across APAC markets.

Marketing:

• Content Marketing – Work closely with the research and editorial content teams as well as wider business to develop content strategies, coordinate their output and their integration into marketing campaigns to amplify JLL’s thought leadership across strategic topics such as Capital, Sectors, and Products.
• Digital Marketing: Partner with the Digital COE to coordinate the development and delivery of digital solutions for internal and external Capital Markets initiatives with a strong focus on social & paid digital media and JLL.com.
• Collateral Development – Manage the development and publication of global and regional marketing collaterals, aligned with Capital Markets’ global value proposition and messaging, which includes brochures, capability statements, videos, content plans and other promotional materials to support global marketing initiatives.
• Client Communications – Partner with the Communication COE to coordinate the compilation, creation, and distribution of regular and ad-hoc client communications, including effective use of the firm’s client relationship management (CRM) system and support strategic internal initiatives.
• Event Management – Partner with the GEOs marketing teams to support both clients’ and internal events - including content strategy, messaging, and creative execution.
• Brand Management – Provide advice and guidance to business stakeholders in the application of JLL’s brand guidelines as they relate to client or vendor-specific applications
• Measurement – Provide measurement and ROI analysis across projects and campaigns

Administration:

• Work with Creative Services (the firm’s internal production team) to ensure that all marketing materials adhere to the JLL’s brand guidelines.
• Manage relationships with external suppliers and agencies, when required, to save cost or add value to the development of marketing initiatives.
• Maintain project files, including budgets, production schedules, and completed samples
• Track marketing and communications metrics and generate monthly/quarterly reports

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

• Education to degree standard or equivalent
• Excellent product marketing planning, development, and execution skills with a proven ability to deliver multi market, multi-channel marketing and communication campaigns.
• An understanding of real estate markets is a key component for the ideal candidate.
• Understanding of digital marketing processes, techniques, and tactics.
• Proven ability to work effectively with stakeholders at the most senior of levels and manage complex projects across multiple services and geographies.
• Proven ability to collaborate with internal (COEs and GEOs) and external (creative and media agencies) partners.
• Excellent English written/ verbal communication skills.
• 12+ years marketing work experience in progressive, fast paced organisations, preferably multinational corporations in professional service industries.
• Proactive, flexible approach and ability to meet tight deadlines and be prepared to travel globally as required.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

DIRECTOR, CONSULTING

DETAILS OF JOB:

• Setting up and running of Workplace Strategy and Change Management Projects. This includes:

1. Overseeing, leading and guiding the sales and delivery of workplace strategy and change management program. This will include some level of delivery, such as running the C-Suite Interviews, Senior Staff Workshops, Online Surveys, Focus Group Discussions, etc
2. Overseeing, leading, guiding, and coaching more junior consultants as they are on-boarded and learn the requisite skills, and helping to develop our existing team.
3. Collaborating with the JLL regional and global Consulting leads.
4. Contributing your experience, ideas and innovations to the team and seeking that of the team in return.
5. Reporting on and presenting the findings from the Data Collection and Engagement Processes, typically in PowerPoint. We are a lean team, so comfort with some hands-on preparation of collateral is expected.

• Collaborating with other subject matter experts including transaction management and project management.
• Based in Singapore, with flexibility for international travel across the Asia Pacific region at reasonably short notice.
• Reporting to one of our Consulting Leads regionally.

JOB SPECIFICATION:

• Academic Background: As a minimum tertiary qualification in Architecture, Interior Design, Business, Finance and Economics, Communications Skills, Organizational Psychology or similar.
  MBA an advantage.
• Personal & Professional Background: Extensive evidence of working internationally in a multi-national/multi-cultural context (e.g.: living and working overseas, working locally on projects overseas).
• Experience: The ideal candidate will have 9-20 years of relevant working experience covering some aspect of the workplace arena, such as: a leading role in workplace-related design, transformation, change, office design and fit out, change and communications manager, user/human experience.
• Desirable Skills: The candidate should have some will have a combination of analytical, interpersonal, and creative/artistic skills. For example:

1. Comfortable with working with concrete data as well as ambiguous ‘people’ issues
2. Evidence of collaboration across multiple disciplines to be demonstrated
3. Good interpersonal skills to lead workshops and engage 1:1 with regional/global C-suite
4. Experience presenting to/engaging with C-suite
5. WELL certification desirable
6. Good standard of spoken and written English to write reports and review newsletters
7. Comfort with data and spreadsheets (e.g.: Excel, Tableau, PowerBI) an advantage
8. Strong graphical skills an advantage
9. Proficiency in a second Asian language (e.g.: Mandarin) an advantage

Responsibilities

• Responsible for all of the client’s interior design management activities for workplace/retail fit-out projects in the APAC region.
• Responsible for overseeing and assuring workplace/retail design projects, delivering consistency and performance in accordance to project brief, the client’s design guidelines as well as local regulations. Key activities include:
• Brief external design consultants on relevant guidelines, standards, tools and processes
• Coordination and direction of external design consultants
• Attend project management meetings
• Review and approve concept and design drawings at stage gateways
• Review and approve sample finishes and material submissions from designers
• Review and approve interior signage and graphics package
• Review and approve furniture schedules
• Participate and provide input in value engineering workshops
• Site visits / design inspections
• Follow up on design support after project completion to clear out defects
• Work with cross-function project team members, and support any feasibility studies, workplace strategy, medium to large refurbishment/restack exercise, desktop studies and building code and analysis, business adjacency stacking and other real estate reports of the client’s regional CRE team.
• Coordinate with project delivery stakeholders throughout the design process (e.g. change management, occupancy planning, transactions management, project management, quantity survey, workplace experience, property services, multimedia, engineering, security, technology, artwork and other necessary consultants)
• Provide support to regional CRE team in obtaining business brief, communicate/manage business expectations and gain buy-ins from end users.
• Serve as the thought leader and build relationships with design networks in the APAC region; ideate and innovate in project design. Continue to challenge the status quo to allow for projects to reach the most optimal outcome, integrating emerging trends and best practices.
• Maintain the regional Design Guidelines – provide feedback to client’s global team on continuous evolution and improvement.
• Actively participates in client’s global team design review

Skills and Competencies:

• 10 Years plus experience
• Excellent interpersonal skills, confident and able to gain clients confidence through knowledge, competence and gravitas
• Previous experience of working with or within large complex organizations
• Programme / Project Management experience in a property/ workplace environment with a demonstrable track record in delivering projects with multiple workstreams (i.e. Construction, IT, furniture, comms, migration) for occupiers
• An understanding of finance principles and business case needs in relation to capital projects and property operating cost models
• Experienced understanding of design detailing and costs
• Experienced understanding of design impact on workplace strategy, user behaviours and the importance of technology integration in the workplace
• Good report writing and presentation skills
• Sound working knowledge of MS Outlook, Word, Excel, PowerPoint, Project AutoCAD
• An understanding of flexible/agile work styles and the technology required to enable the same, along with a willingness to adopt these principles in your own work
• Good team player skills
• Good presentation skills including use of appropriate presentation software
• Experience of preparing reports and presenting analysis in a business context to non-financial senior management.

Other:

• Travel will be required
• Overtime may be required
• The job duties and requirements that this document describes may be altered or supplemented at any time at the sole discretion of the company

Job Description

Strategic direction

Do you see yourself as a strategic thinker? In this role, you will be the driving force behind us achieving our ambitions. Mirroring our own, your core values, vision and strategies will influence a culture of excellence throughout the PDS business. Included in this will be the creation and implementation of innovative and forward-thinking business plans that account for market differentials across the wider Singapore landscape.

You will play an active leadership role within the Singapore PDS Management Team, setting strategy for the development advisory team within the PDS business, which is part of our wider “Work Dynamics” division. You will have a key role in driving the overall performance of the advisory practice, across sales, operations, team management and project delivery. You will have the ability to collaborate and work with leaders of business lines outside the immediate confines of PDS to promote our “One JLL” ethos that sets our clients’ needs and ambitions first. This will require you to gain an understanding of the wider organisation quickly and promote your own corporate profile.

Business sector and Team management

Our business sector leaders are responsible for the financial management of their business sector. PDS Singapore offers different products and services comprising Project Management, Construction Management / Management Contracting, Design, Design & Build and technical & development advisory services. It spans multiple sectors from commercial office to logistics & industrial, data centres, education, retail, and hotel.

As the architect of our future growth, you will understand that a well-managed team is the bedrock of a successful business. You will provide stewardship and guidance for the team(s) under your charge on projects and to manage the career development of your direct reports, through mentoring and coaching. You will implement resourcing strategies to ensure the right personnel and tools are always available for our clients and on projects. This will include the review of internal structures and integration plans to guarantee optimal operational efficiency.

Dynamic leadership

Are you a dynamic leader? Can you galvanize and drive a diverse workforce to ensure success? Our leaders drive from the front and have an insatiable thirst for knowledge, encourage interaction and champion best practice. They are subject matter experts that strive to hit high personal and business standards. This includes taking full accountability for the performance of their teams and accounts. You will utilize your passion for service excellence to drive the business forward.

Unlocking business opportunities, pursuing and winning work

Working in close collaboration with our sales and business development team, you will be required to support the pursuit of new work for the business, follow up on leads and opportunities, prepare proposals, meet with clients to pitch, and win new assignments, to achieve growth and revenue targets for the business.

Corporate governance, Compliance and Ethics

Corporate governance is part of our bedrock. This will come naturally to you, too. Your passion for structure and process integrity will support the implementation of a robust risk and financial management framework. Driving from the top, you will ensure your management team is equally passionate about governance. Ethical excellence is one of our core values that must never be compromised. You will share the firm-wide view that this is representative of our Corporate DNA.

Developing the future

Does new business light a fire in you? We, too, are just as passionate about growing our portfolio! Our leaders are experts in identifying opportunities that complement not just their own but our other business lines as well. Your expansive network of business contacts will help you identify and convert new opportunities to ensure our growth is in line with set targets.

Digitizing the project

Do you embrace technology? Do you recognize the importance of a robust suite of technology products? You’ll be responsible for driving and leading an agile approach to technology to meet our client’s need for the ‘future of work’ in project management.

Developing our future

Our people are our greatest asset. You will think so, too. You will be responsible for training and mentoring of your team members to keep them up to date and motivated.

Financial governance and risk

Contract and Project Risk is always on our minds. Is that the same for you? You will oversee project delivery and be involved in risk management including the vetting of contracts, insurances, tenders and day to day risks associated with the project.

Sound like you? To apply you need to be:

An experienced and successful professional in the related field

Are you the go-to person for everything project related in the field of technical delivery for building services? Is your name the first that comes to mind when clients think of new projects in mechanical & electrical advisory? That’s exactly why we want you! Your exciting track record of successful projects, portfolio of repeat business wins and unparalleled skills in new business development will highlight your competency.

Prior knowledge and experience in technical due diligence, feasibility studies in sectors as mixed use, commercial office, hospitality, L&I, sectors is an advantage.

Great communicator

Can you get your ideas across clearly both verbally and in writing? You’ll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important.

Process champion

Your in-depth understanding of development / project management will drive process management and improvements. You will be comfortable managing teams and platforms spread over an ever-expanding portfolio of projects. You will be an experienced project leader capable of driving results and meeting project goals and timelines.

Proactive

Do you operate with a sense of urgency? You’ll need a high EQ, be highly responsive and have a solutions orientated mind-set. You are able to effectively juggle priorities to meet timeframes and deadlines set by the business. In this role we want someone who is naturally decisive and prepared to take risks.

Essential skills

• Qualified architectural, engineering, real estate professional with minimum 15 years of local/international experience;
• Subject matter expert in delivery of technical due diligence, development advisory consultancy works on real estate;
• Prior development/project management experience, including project planning, scope definition;
• Excellent communication skills are a must, both internally and externally, would be able to communicate and present clearly and efficiently;
• Business builder, team leader

Senior Director, Equity Advisory – APAC

Location: Singapore

About Capital Markets at JLL –

As a global team with colleagues in 47 countries, we provide our clients with local and international perspectives to create a world of opportunity and address every need across the capital stack. Whether acquiring, disposing, recapitalizing or raising debt for a single asset or portfolio, our client-centric approach and comprehensive range of products and services helps investors navigate the landscape for real estate investment. If you share our mission to be the world’s most knowledgeable, inclusive, creative and connected real estate capital advisor, apply today.

About The Role

Our Equity Advisory team provides real estate strategic advisory services to corporate and institutional clients throughout Asia Pacific including fund raising, equity advisory and M&A.

The team is looking for a person that will take a regional distribution role with a focus on both passive and strategic end investor capital (LPs) in Asia Pacific, including but not limited to pension funds, insurance companies, endowments, gatekeepers, consultants and multi-managers. This person will be the regional coordinator for APAC and also work in collaboration with his or her counterparts in EMEA and the Americas. In addition, apart from EA product distribution, promoting the wider JLL Capital Markets products and origination mandates from this group of investors.

The role will be:

• Based in Singapore and working with in-country Capital Markets teams in Asia to coordinate coverage and CRM of investor LP capital
• Update and maintain a long list of LP investor capital in APAC, identifying new LP capital
• Track LP positions in APAC private funds
• Gather relevant APAC investor LP intelligence (objectives and investment plans) and share internally within the region and with other regions. At the same time get input about LP’s in EMEA and Americas to share within APAC.
• Have a comprehensive and overview and keep abreast of the private equity fund management landscape (GPs)
• Gather all relevant datapoints in the APAC unlisted private fund manager space (raising capital, fees, best practices); to be used in client pitches and market overview updates and any other potential ad-hoc presentations
• Coordinate regional roadshows, keep track of roadshow calendars, and assist Equity Advisory (EA) Deal Teams with investor Q&A follow-up (Project Management)
• Identify and originate new primary equity fund-raising mandates; discuss global distribution with EMEA and Americas
• Assess secondary unit positions in private funds
• Assist relevant EA Deal Teams across the region in distributing other EA mandates
• Provide support with client coverage in the region where needed
• Work together with the Investor & Client Intelligence team
• Present and speak at JLL and/or industry events

Key Requirements:

• 10 - 15 years of relevant real estate industry experience, ideally in private capital markets, corporate advisory and/or real estate funds management
• Strong analytical and financial analysis skills.
• Very good understanding of the regional (and ideally global) GP-LP landscape and market dynamics.
• Excellent written and oral communication skills.
• Expert knowledge and relationships with global indirect real estate investors
• Strong interpersonal and people management skills with cultural sensitivity and the ability to credibly interact with institutional clients

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Reporting to PDS Regional Finance Director, you will be responsible for driving the workstreams for the P2P process journey covering the end to end vendor payment ecosystem working with relevant stakeholders across APAC and JLL Technology based in Americas. You will identify areas of process improvement, as well as opportunities to improve efficiencies in the processes. Through evaluating and interpreting data and existing processes, you will apply critical thinking skills in the design and creation of new processes, identify potential risks and develop strategies to mitigate operational, regulatory, and compliance risks.

You will utilize knowledge and experience in business transformation, process improvement and project management to come up with process assessments, analysis, presentations, develop process flows and future state roadmaps and ensuring proper documentation of findings and recommendations. You will manage and ensure deliverables are met as part of the overall execution.

Having a good understanding and knowledge of financial operations, accounting frameworks, finance processes and eager to drive relevant digital and innovative solutions will be highly critical.

Responsibilities:

Problem Solving and Analytical Skills

• Keen eye for detail and execute high quality analyses
• Articulate assumptions and underlying issues with well-thought-through reasoning
• Ability to translate analysis into actions that meet business objectives
• Anticipate likely points of controversy and escalates as appropriate
• Proactive to propose next steps/solutions

Collaborative and People Person

• Strong interpersonal skills to manage diverse range of service providers, client representatives and internal customers providing support and advice where needed
• Collaborate exceptionally across teams
• It is essential you have experience managing relationships across cultures, geographies and functions and can work effectively with stakeholders at different levels.
• Self-starter with exceptionally high levels of energy, commitment and focus to drive outcomes
• Performance and outcome oriented - consistently deliver high quality results
• Strong ability to work in ambiguous situations and ability to quickly adapt to changes in priorities
• Ability to work autonomously or partner with teams
• Positive attitude towards embracing new challenges

Finance/Business Partnering

• Provide business insights and recommendations to the larger PDS Finance team and finance/business partners in support of business KPIs.
• Participate actively in Finance projects, with increased focus on simplification and digitalisation.
• Support on ad-hoc projects and complex business cases.
• Support monthly, quarterly and year-end closing.