Job Overview

• Receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.

Responsibilities:

• Quality control.
• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, faxes and emails from external customers such as  patients and/or healthcare providers) and responding to their inquiries about products. Summarizing these reports based on information identified as vital to the project.
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products.
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
• Clarify, investigate and capture adverse event and product quality information.

Qualifications

• • Bachelor's degree in life sciences or related field and up to 3 years of relevant experience, inclusive of up to 1 year of Pharmacovigilance experience.
• Good knowledge of medical terminology.
• Working knowledge of applicable Safety Database and any other internal/Client applications.
• Knowledge of applicable global, regional, local clinical research regulatory requirements.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office and web-based applications.
• Strong organizational skills and time management skills.
• Strong verbal/written communication skills.
• Self-motivated and flexible.
• Ability to follow instructions/guidelines, utilize initiative and work independently.
• Ability to multi-task, meet strict deadlines, manage competing priorities and changing demands.
• Ability to delegate to less experienced team members.
• Ability to be flexible and receptive to changing process demands.
• Willingness and aptitude to learn new skills across Safety service lines.
• Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.
• Ability to work as a Team Player, contribute and work towards achieving Team goals.
• Ensure quality of deliverables according to the agreed terms.
• Demonstration of IQVIA core values while doing daily tasks
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.
• May require occasional travel.
• Flexibility to operate in shifts.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Responsibilities: 

• Provide front-line support to our customers via live chats, phones, and email. 
• Answering queries and resolving client issues regarding our products, platforms, and promotion. 
• Address customer feedback as well as complaints professionally. 
• Record and update customer data and other relevant information when necessary. 
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. 

• Candidate must possess at least Secondary School / SPM certificate 
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). 
• Fresh graduates are welcome to apply. 
• A genuine interest in working in financial markets and client services. 
• Willing to work on shifts (Including weekends if required). 
• Proficient in Microsoft Office. 
• Fluent in Mandarin and English including written and verbal communication skills, Japanese would be a plus!  
• Excellent communication and interpersonal skills 

• A logical and analytical approach to problem-solving. 
• Able to start within short notice period. 

 

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary:

We are seeking an Off-Page SEO Specialist to join our dynamic marketing team. The ideal candidate is passionate about optimizing websites for search engines and has a strong background in off-page SEO techniques. As an Off-Page SEO Specialist, you will be responsible for implementing strategies to improve our website's visibility and search engine rankings through various off-page optimization techniques.

Responsibilities:

• Develop and implement off-page SEO strategies to improve website visibility and search engine rankings.
• Conduct keyword research to identify relevant and high-performing keywords for off-page optimization.
• Generate high-quality backlinks through link building techniques such as guest blogging, article submission, directory submission, and social bookmarking.
• Monitor and analyze backlink profiles to identify opportunities for improvement and optimization.
• Collaborate with content creators to develop engaging and shareable content for link building purposes.
• Stay updated on the latest trends and best practices in off-page SEO and search engine algorithms.
• Track and report on key off-page SEO metrics and performance indicators.
• Work closely with the SEO team to align off-page SEO efforts with overall SEO strategy and goals.
• Communicate effectively with internal teams and external stakeholders to coordinate off-page SEO initiatives.

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in off-page SEO, with a strong understanding of search engine algorithms and ranking factors.
• Proficiency in SEO tools such as SEMrush, Ahrefs, Moz, or similar tools.
• Excellent analytical skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Creative thinking and problem-solving abilities.
• Experience with content marketing and link-building strategies.
• Knowledge of HTML, CSS, and other web technologies is a plus.

The key responsibilities for the role entail

• Identify customer needs and convert them to opportunities for each customer group
• Develop programs with a systematic approach that will include appropriate product selections, cost in use calculations, investment needs and benefits delivered to the customer
• Conduct trials and gain approvals
• Lead in execution of  key value propositions, offerings and innovations
• Replicate successes across customers and sectors, develop programs
• Train & support the local sales team members
• Monitor and improve upon service delivery models
• Work with country business teams to deliver the water treatment growth plan

The role will require extensive travel like 10-12 days a month or as per business needs

External interface

• Senior leaders, mid-level managers and operating teams in customer organizations – Utility, Environment, Technical, Supply Chain, Manufacturing, Operations, Maintenance, Quality and Food Safety etc
• OEM and service providers in water and waste water treatment

Internal interface

• Cluster/Country business leaders
• Country sales and technical teams
• Sector leaders, District Managers
• Country marketing and supply chain teams
• Global technical support teams
• Global water treatment community within Diversey/Solenis

Industry background of the incumbent

It is important that the incumbent comes from a water treatment background preferably from a chemical treatment portfolio working with industrial customers and with experience in utility treatment and waste water management.

Exposure to the food & beverage manufacturing industry can be desirable but not mandatory

Education & skill background

• Should have a technical background
• Undergraduate degree or post graduate degree in engineering; chemistry; science
• This position needs to have a good understanding of technical issues and a technical problem solving attitude
• Good command over English language is mandatory

The incumbent shall be focused on providing technical support to grow the water treatment business within F&B customers in a designated country/cluster within APAC. He/she shall be required to identify the key gaps and improvement opportunities for customers to develop Diversey’s water treatment portfolio with a systematic approach that will include appropriate product selections, cost in use calculations and benefits delivered to the customer. In addition, the incumbent will be responsible for defining standards / protocols for trials, customer audits for relevant applications, lead key trials and gain approvals. As a water treatment expert, the incumbent is also expected to train and/or double work with the sales team on water & wastewater treatment programs.

As a Submission Specialist, you will report to the Director, Medical Editor. You will be responsible for preparing screenshots of digital marketing content, submitting this content into various submission platforms, and maintaining internal training and process documents. The role will be perfect for you if you have strong organizational and coordination skills, and a desire to work in a collaborative team environment. You should be able to work well in a rapidly changing, dynamic environment, and have excellent written and verbal skills.

Responsibilities include:

• Using Snagit or Nimbus Pro to take screenshots of digital marketing content
• Liaising with cross-functional team members, specifically project managers to ensure there are clear communication lines and escalation pathways
• Submitting materials into submission platforms
• Adding any applicable annotations to submissions
• Ensuring timely submission of materials
• Maintaining familiarity with FDA and industry standards to ensure that documents meet or exceed regulatory requirements and guidance
• Monitoring timelines for assigned projects and updating the Director if deliverables are at risk

Contributing to the development of process improvement tools and revisions of internal policies and procedures affecting submission

Essential Functions

• To Prioritize and complete the assigned trainings on time.
• Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.
• To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming  - Adverse Events(AE)/endpoint information, determining initial/update status of incoming events, database entry, coding AE and Products, writing narratives, Literature related activities as per internal/ project timelines.
• Ensure to meet quality standards per project requirements.
• Ensure to meet productivity and delivery standards per project requirements.
• To ensure compliance to all project related processes and activities.
• Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required. Ensure all required training is executed in a timely fashion and documented. Work towards ensuring your individual training plan and training transcript are reconcilable.
• Creating, maintaining and tracking cases as applicable to the project plan.
• Identify quality problems, if any, and bring them to the attention of a senior team member.
• To demonstrate problem solving capabilities.
• Liaise with different functional team members, e.g. project management, clinical, data management, health care professionals e.g. investigators, medical monitors, site coordinators and designees to address project related issues.
• May liaise with client in relation to details on day to day case processing activities.
• To mentor new teams members, if assigned by the Manager.
• Attend project team meetings and provide feedback to operations manager on any challenges/issues or successes.
• Perform other duties as assigned.
• Lead/ Support department Initiatives
• 100% compliance towards all people practices and processes.
• In addition to the above mentioned responsibilities, depending on the project requirement, the team member may perform medical review of non-serious adverse events (AEs) and non-serious adverse drug reactions (ADRs) which includes reviewal of AE coding, past medical history, concomitant medications, expectedness/ listedness, causality assessment and other medical information and ensure completeness and accuracy of data according to applicable regulations and guidelines, SOPs, project-specific guidelines, and medical evaluation guidelines and communicate with the team leads for any correction required in the case and maintain appropriate documentation for all communications.

Qualifications

• Bachelor's degree in Pharmacy and up to 3 years of relevant experience, inclusive of up to 1 year of Pharmacovigilance experience.
• Good knowledge of medical terminology.
• Working knowledge of applicable Safety Database and any other internal/Client applications.
• Knowledge of applicable global, regional, local clinical research regulatory requirements.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office and web-based applications.
• Strong organizational skills and time management skills.
• Strong verbal/written communication skills.
• Self-motivated and flexible.
• Ability to follow instructions/guidelines, utilize initiative and work independently.
• Ability to multi-task, meet strict deadlines, manage competing priorities and changing demands.
• Ability to delegate to less experienced team members.
• Ability to be flexible and receptive to changing process demands.
• Willingness and aptitude to learn new skills across Safety service lines.
• Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.
• Ability to work as a Team Player, contribute and work towards achieving Team goals.
• Ensure quality of deliverables according to the agreed terms.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• May require occasional travel.
• Flexibility to operate in shifts.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Do you want to be part of an in-house Recruiting team helping our clients, the biggest technology companies in the world, deliver their people vision?  Global clients engage Turner & Townsend, a global construction consulting firm, to provide great people to manage and support many complex construction projects and programs.

Turner & Townsend is experiencing significant growth here in Asia and is looking for a Talent Acquisition Specialist to join our team! The Asia region is one of the fastest growing offices in the global network and this is a unique time to join us as we take the business to the next level and continue to diversify our clients and projects.

The ideal candidate will have minimum 5 years experience recruiting external passive candidates for clients and will have experience managing a portfolio of 10-12 searches at a given time across all levels and disciplines. 

Given our growth, you must be comfortable in functioning in a fast paced environment and will be skilled in delivering quality candidates to the business.

The Candidate will have experience either as a Corporate Recruiter or with a search firm. The preferred sector experience will be in Construction but we are open to all sector experience. A plus will be to have experience with global companies and recruiting for multiple roles per project. 

Job Responsibilities:

The successful individual will be responsible for working with the Asia Talent Acquisition Managers to source and screen candidates using the Applicant Tracking System (ATS) and other recruitment tools such as internet services, job board posting, networking, career/job fairs and professional organizations.

This position plays an integral role in building the company's talent pipeline requiring the successful candidate to have great interpersonal skills, and the ability to build and maintain long-term candidate relationships.  

Key responsibilities include:

• Manage the candidate search process by implementing external sourcing strategies and assessing candidates.
• Build the market pipeline of candidates to fill vacancies and proposal needs.
• Develop interview protocols; accurately track applicants and candidates ensuring compliance with all applicable Federal and State employment laws.
• Perform reference verifications and facilitate a smooth transition from the recruitment process to the on-boarding process.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for driving healthcare related initiatives, such as cost containment, provider network and performance metric.

Roles and Responsibilities:

• Drive healthcare cost containment initiatives in developing and implementing measures to control/reduce medical claims costs.

• Drive provider network development strategy including identifying, evaluating and recruiting the quality providers and specialists.

• Implement performance metrics to evaluate provider performance, including cost efficiency and quality of care.

• Collaborate with healthcare providers to implement quality improvement programs sought at improving patient experience.

• Work with the analytics team to study the claims cost driver and develop/implement strategies to control and reduce healthcare costs within the network.

Minimum Job Requirements:

Education: Tertiary qualification in Business / Commerce / Finance / Economics/ Legal or any other relevant education or related experiences.

Work Experience: At least 5-8 years of related working experience in healthcare and/or insurance industry and a validated experience at managerial / supervisory level.

General Requirements: Strong communication (verbal and written), negotiation and public relation skills; Strong business insight; Proficient in using Microsoft Office.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

GoGlobal is looking for an Accounting/Finance Specialist who can provide and manage clients’ management support services. Based on the information gathered from our clients, Accounting/Finance Specialist is responsible for monthly closing, quarterly closing, year-end closing and review, prepare VAT report and assisting with various tax returns, including drafting supporting documents for Corporate Income Tax return.

Accounting/Finance Specialist can accurately understand and use the relevant software efficiently and handle sensitive information such as financials of the client with confidence. You can also communicate directly with the client or point of contact to resolve the issues arising from daily operations. The goal is to provide overall accounting and finance support to global clients.

Roles & Responsibilites

• Collect monthly transaction information from clients
• Submit monthly closing reports or provide direct input to clients’ ERP
• Review closing report of channel partners, and convert to local closing data
• Consolidate details for quarterly VAT returns, and prepare VAT reports which are to be submitted to local tax agent for filing
• Issuance and collection of VAT tax invoices (Only for clients engaged for related services)
• Consolidate and prepared documents for Corporate Income Tax filing and submit to local tax agent for tax adjustments
• Bank transaction administration/Treasury assistance (Only for clients engaged for related services)
• All other back-office supports related to accounting/finance/tax matters

• Proven experience as accounting/tax specialist or manager
• Solid understanding of accounting fundamentals and closing process
• Very good knowledge of tax legislations and compliance matters of the field
• Proficient in MS Office 
• Good knowledge of relevant software (e.g. Duzone, Wehago, SAP, Oracle, Xero, NetSuite, MS Dynamics and etc) and proficiency with handling databases
• Trustworthy with attention to confidentiality
• Outstanding organizational ability with great attention to detail
• Excellent communication skills
• Diploma or above – Major in business, accounting or relevant field is a plus

About us

GoGlobal is the world’s fastest growing, privately owned Global Employer of Record (EOR) service provider with a globally distributed and remote workforce.GoGlobal’s technology-enabled EOR solution allows businesses of all sizes and geographies to hire staff globally without the need to set up a local entity, opening new doors to rapid expansion and growth. GoGlobal clients can hire top talent anywhere in the world – quickly, cost effectively and compliantly.

Why now

The pandemic has shown that people can be just as productive without a commute and that talent is global, not within close proximity to an office. We believe that this societal shift will continue indefinitely, and companies and potential candidates will need organizations like us to help them “GoGlobal.”

Why GoGlobal and how we’re different

• We’re private: We totally respect that many companies raise a lot of capital and we applaud these successes. At GoGlobal, we simply like people actually in the business to control the business.
• We’re not a rocket ship: We’re pretty happy on earth. Growth isn’t everything.
• We’re not a tech company: We fundamentally believe that this industry cannot be replaced by tech in the foreseeable future and it’s the people that make the difference.
• We’re profitable: We’re pretty prudent in how we spend money because we’re managing our business without outside investors. That said, we’re profitable and continue to grow sustainably. We sleep better at night knowing that we don’t have to raise money. Maybe it’s a little old school, but we believe businesses should be profitable to survive long term.
• We’re diverse. No, really, we are. Compare the “Our People” page on our website to others you know. We think you’ll agree!
• We’re transparent: Every month we openly share our strategy and financials so you feel ownership of your role in the company’s success.
• We’re structured as a partnership versus a corporation: We’re the only EOR in the world that’s structured this way, allowing us to attract some of the best talent since everyone has the opportunity to be a partner in the firm.
• We are the scrappy underdog: We think it’s more fun to be a pirate than to be in the navy.

Protecting Yourself Against Recruiting Scams

Please be aware that there are people impersonating GoGlobal employees and creating fake job listings to steal personal information and/or money from candidates. We want to make sure that all interested applicants stay safe when applying for jobs at GoGlobal.

Follow these tips to safeguard your personal information:

Verify Job Listings:

• All legitimate GoGlobal job openings on external platforms (e.g., LinkedIn, Indeed) are also listed on our official website: GoGlobal Careers. If you spot a GoGlobal position solely on a job board, without a corresponding listing on our site, it's likely a scam.

Check Email Domains:

• GoGlobal employees only use email addresses ending with "@goglobalgeo.com". If you receive communication from someone claiming to be from GoGlobal, ensure their email domain matches our standard.

Validate Job Offers:

• Legitimate job offers at GoGlobal entail a rigorous interview process involving multiple rounds. Be wary of any offer received without undergoing this standard procedure.

Protect Personal Information:

• GoGlobal never solicits passport details, financial information (such as credit cards or bank accounts), or money from job candidates. If asked for such information prior to a thorough interview process, it's likely a scam.

Verification Assistance:

• If you've received a job offer from GoGlobal but are unsure of its legitimacy, contact us at hr@goglobalgeo.com before divulging any personal information for onboarding purposes. We're here to assist you in verifying the authenticity of the offer.

Stay vigilant and prioritize your security throughout the job application process. If you encounter any suspicious activity, don't hesitate to reach out to us for clarification. Your safety is paramount to us at GoGlobal.

**Kindly review the provided privacy notice (LINK) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.

Responsibilities

• Develop and manage retail marketing team to support the marketing plan and achieve business objectives. 

• Develop and implement integrated marketing plans to drive sales and brand awareness of offline retail channels. 

• Collaborate with the sales and operation team to create and execute promotional campaigns, including in-store displays, training, product demonstration, offline advertising, and other marketing initiatives. 

• Work closely with the marketing and purchasing team to identify product trends, features, and benefits that resonate with our target audience. 

• Create and manage budgets for all marketing activities, ensuring that spending is in line with the overall business objectives. 

• Conduct market research to identify customer needs and preferences, new opportunities, stay up-to-date on market trends and competitive activity by competitors in the consumer electronic industry. 

Requirements

• Bachelor's degree in marketing or related field. 

• Minimum of 5 years of experience in retail marketing, with a focus on offline marketing channels, preferably with a focus on consumer eletronics products.

• Strong analytical skills and ability to use data to make strategic decisions.

• Excellent communication and interpersonal skills, with the ability to build relationships and influence others. 

• Demonstrated success in developing and executing marketing plans that drive sales and brand awareness. 

• Experience managing a team and working cross-functionally with sales, purchasing, and external partners. 

• Ability to manage multiple projects simultaneously and work in a fast-paced, deadline-driven environment.

The role will be part of the Care Operations team and will manage Intellect’s mental healthcare provider network so as to offer a best-in-class medical network spanning across and beyond Asia so as to meet our customer needs. This role will act as the main liaison with network partners from sourcing, contracting, onboarding, implementation, ongoing relationship management, performance monitoring and reporting. This role will also work closely with the internal care operations team to  develop and implement operational processes and Service Level Agreements (SLAs), while working closely with internal and external stakeholders to ensure operational performance, efficiency and quality.

• Develop and manage the network partners playbook, including onboarding processes, operational guidelines, integration processes and support systems.
• Strategic demand forecasting and planning to map partner requirements across the region. Formulate and implement short-term and long-term strategies on the partnership, commercial and operational model of each partner.
• Foster strong working relationships with partners, from sourcing, contracting, onboarding, implementation, reporting, performance monitoring, success enablement to reporting.
• Development and implementation of processes, SOPs and SLAs, with continuous refinement and monitoring
• Metrics tracking and reporting for data-backed recommendations to the management
• Leading the end-to-end implementation of data-backed initiatives to meet SLAs and performance metrics
• Strong project management skills to drive projects, establish proper governance over project plans and map operational resources required for successful implementation of projects relating to process improvement, service quality, product implementation, reporting and automation.
• Strategic forecasting and planning, and the acquisition of internal and external network partners
• Stay abreast of changes and/or updates in relevant policies, procedures, and regulations

• Bachelor’s Degree or equivalent work experience
• More than 3 years of experience in managing partners/vendors from end-to-end, including acquisition, relationship management, performance monitoring
• Preferably in the Healthcare / Patient experience-related industry
• Strong operational background, able to get hands on in developing processes from ground-up.
• Strong data and metrics management skills to drive data-backed strategies
• Thrive in meeting tight deadlines and managing priorities under pressure
• Open to candidates in Malaysia and Philippines

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Company:

MMC Corporate

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support

What can you expect?

• Be a member of the Application Management Services (AMS) Application Support Group under MMC Tech Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC
• Hybrid workplace model 

What is in it for you?

• Provide high quality support to the Operations business across the Pacific Region.
• IT related training opportunities

We will count on you to:

• Rendering Level 2 support of APAC Insurance Solutions for our clients adhering to the INC/SR/CQR processes.
• Responsible for the configuration and maintenance of the applications
• Communicating effectively with business stakeholders, vendor and internal technical teams for issue resolutions.
• Acknowledges, updates and resolves incidents in the company’s incident management and tracking tool
• Investigates and diagnoses incidents and identifies misrouted tickets and re-assigns them appropriately
• Reviews all open, in-work, and pending incidents within ticket handling SLAs
• Provides incident resolution and recovery
• Managing and co-ordinating escalations to other AMS teams and Major Incident Management teams
• Works closely with Tier 1 team as well as Tier 3 project teams
• Provide support during core hours and on-call support for business critical application during non-core hours

What you need to have:

• At least 4-8 years of relevant experience in product support or in a similar role
• Strong application support experience in insurance domain applications and user issues resolution on Policy/Proposal/Client/Insurers/Billing etc
• Good general knowledge of standard computer software
• Excellent verbal and written communication skills
• Superior customer service skills

​

What makes you stand out:

• Strong customer support, communication and documentation skills
• Able to multi-task, with excellent time management and prioritization skills
• Flexible around working hours – occasional weekends/after-hours work will be required

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Company:

Marsh Commercial

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support (Full Stack Applications)

What can you expect?

• Be a part of a global operation team
• Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Participate in regional projects
• Career Development and Training Opportunities

We will count on you to:

• Responds to incidents within SLA
• communicates and follows up with colleagues on all incidents and requests.
• Escalates incidents and questions to appropriate support groups.
• Uses corporate incident management system to record and track
• Provide technical applications support across a range of technologies including but not limited to Java, Kubernetes, Mongo DB
• Take ownership of end user incidents providing effective communication and resolution

What you need to have:

• Bachelor's degree or equivalent and 3+ years of experience in supporting full stack applications
• Excellent technical trouble-shooter
• Must have debugged large applications from full stack perspective
• Database knowledge writing complex SQL queries in any RDBMS tool (Oracle or anything similar)
• Expertise in supporting applications based on JSP and Servlet, Apache Struts framework, Java, Springboot, .NET, REST Api’s, Angular
• Experience supporting Containerized applications

What makes you stand out:

• Strong interpersonal skills in order to work with Technical and Non-Technical personnel
• Good communication and interpersonal skills
• Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
• Being team oriented

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy, and people. The Company’s 81,000 colleagues advise clients in 130 countries.  With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK. 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law