Total 4 tech support job vacancies in Customer Service category in Singapore

The Doc Support Specialist 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices.

Responsibilities:

• Verify receipt of all documents received and check for accuracy and completeness.
• Records duties include archiving/storage, retrieval, and reconciling documents as received.
• Imaging duties include setup, document preparation and scanning documents into database and returning electronic files to appropriate business lines.
• Resolves moderately complex issues and escalate as required.
• May support one or two business lines in a single system or multiple portfolios (records retention).
• Prepares documents for review, follows up with clients and modifies contracts within established procedures while meeting quality standards.
• Monitor daily work lists and queues to process work within set time constraints.
• Produces simple loan/trade documents upon request.
• Interacts with legal institutions and dealers/customers to complete work requirements
• Sort and prep incoming documents to be imaged.
• Process information - compiles, code, categorize, calculate, and verify information or data.
• Administrative Support -photocopying, sorting and distributing mail.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Must be able to lift 50 to 70 pounds consistently.
• Ability to use a variety of office equipment (phone, fax, copier, computer, scanners).
• Intermediate computer, math and data skills.
• Ability to follow established procedures to complete moderately complex assignments.
• Consistently demonstrates clear and concise verbal and written communication skills - involves interactions with internal and external customers.
• Maintains organizational skills - proven ability to multi - task prioritize work, pay attention to detail

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: C02

Schedule: Monday through Friday 8:30 a.m. to 5 p.m.

Location: O'Fallon, MO (100% On-Site)

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Job Family Group:

Operations - Core

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Job Family:

Document Support

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Salary Range:

$39,520.00 - $46,800.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Global Production Assurance (GPA) provides Support to Applications within the Global Functions Technology (GFT) sector of Citigroup. This position is a senior technical position in the Application Data Base Administrator (AppDBA) Team. This team partners with System DBA organization and provides Application-specific Data Base Support in areas of Performance Tuning, platform migration/adoption of DB-as-a-Service offerings, exit of non-strategic DB platforms, etc. The Data Base Products include Oracle, Microsoft SQL Server, Netezza, Sybase, MongoDB, etc. and are likely to cover Cloud Products in future (like Snowflake).

This position is for an experienced professional who is a Subject Matter Expert on Oracle database technology. Excellent communication & presentation skills are required, often at a senior level, and to both technical and non-technical audience.

Responsibilities:

• Will be part of a team of Application Data Base Administrators (AppDBAs) to provide comprehensive support and strategic direction & guidance to application teams regarding troubleshooting, performance tuning, design, and architecture of Oracle database systems.
• Work with the rest of the AppDBA team to perform thorough root-cause-analysis of problems and to adopt preventive measures. Finds ways to assess and improve the design of the existing programs, to optimize performance, reduce risk and to improve flexibility / resiliency. Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Leads the team to proactively monitor databases of critical GFT Applications, database health checks and takes preventive remediation measures to prevent/mitigate any business impact.
• Solves the highest impact, highest profile problems with significant impact through in-depth evaluation of complex business processes, system processes and industry standards.
• Influences and negotiates with senior application team members (across functions). Demonstrates and inculcates the mindset of data-driven decision making.
• Communicates and negotiates with Software Vendors as well as with Managed Service Vendors for best value for Citi.
• Assesses risk and advises appropriately as business/technology decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Responsible for resource management and allocation of work; acts as advisor or coach to new or junior level analysts.
• Partners with Engineering, Architecture, Vendors and Application teams to bring the best value from latest DB technology to the businesses.
• Performs other duties and functions as assigned.

Qualifications:

• 6+ years’ experience in an Application Support role specializing in multiple versions of Oracle (19c, 12c etc.)
• Subject matter expert in DBA Support, particularly with performance tuning, query plans and tuning, AWR reports, statistics, partitioning, indexing etc.
• Knowledge of related technologies like Oracle GoldenGate, RAC, Active Guard, Actifio, Rubrik, Guardium etc.
• Proven Problem-Solving experience in the Application Support space, particularly in the Database domain.
• Must keep up with the technology landscape in the Data Base domain, including shift toward the Cloud.
• Experience of communication (written as well as verbal), to seniors, directs and peers.
• Ability to balance multiple demands and work both independently and as part of a team to develop solutions.
• Ability to learn new database technologies and to adapt to a rapidly changing environment.

This position will need to work with multiple partner organizations including:

• Database Engineering - for product features, enablement of those, and for rollout within GFT
• Application Teams and Application Support Teams - to understand their challenges and to help/guide them.
• System DBA Teams: For active and close collaboration on various topics of mutual interest, including current issues, risks, directions, etc.
• Middleware Teams: For diving deeper into issues involving interaction of Middleware with Data Base. Reporting Issues, load issues etc are typical examples of issues that involve Middleware-DB interaction.
• Architecture Team: To plan and execute migration to strategic platforms of Data Bases.

Education:

• Bachelor’s/University degree preferred in Computer Science or Information Technology .

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Salary Range:

$121,560.00 - $182,340.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities:

• Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code
• Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
• Apply fundamental knowledge of programming languages for design specifications.
• Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
• Serve as advisor or coach to new or lower level analysts
• Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
• Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience in the Financial Service industry
• Intermediate level experience in Applications Development role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated problem-solving and decision-making skills
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Salary Range:

$74,050.00 - $103,320.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; reporting, record/documentation maintenance, storage & retrieval of data, data maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist with the creation, execution, and validation of data reports to ensure accurate metrics are delivered to internal partners and leadership
• Review data requirements to ensure efficiency/integrity of data quality meets and exceeds internal partners expectations
• Build and run recurring and ad hoc reports as needed
• Analyze and interpret standard information and identify inconsistencies in data or results
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Proficient in Microsoft Office
• Basic data manipulation skills within Excel
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication
• Willingness to thoroughly learn current processes and ability eventually update/enhance processes as needed
• Ability to take ownership of responsibilities
• Demonstrated ability to work independently with little supervision

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Salary Range:

$45,670.00 - $59,880.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting