You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Manpower is recruiting a Directorate Support Officer on behalf of our public sector client.

Location: Cwmbran
Job type: Temporary
Duration: 9 months with the possibility of an extension
Hours: Full time, Monday to Friday, 8 am - 4 pm or 9 am - 5 pm
Hourly rate: £11.67

The role
To provide comprehensive administrative support to the team and to be the first point of contact for any queries or request from both internal and external stakeholders.

Main duties and responsibilities

• Maintain and update calendars for the Service Manager and Operations Support Manager
• Manage incoming requests for information and respond to queries via telephone, email or direct communication
• Arrange and coordinate meetings, including booking rooms and setting up equipment
• Prepare and distribute meeting agendas and documents
• Take minutes during meetings and prepare formal records
• Organise and maintain paper based and electronic filing systems
• Greet and register visitors ensuring compliance with security protocols
• Management of incoming and outgoing mail.
• Co-ordinate travel bookings and accommodation for staff
• Typing, to include audio typing transcriptions

Requirements

• NVQ Level 3 in Business and Administration or equivalent experience
• Proven experience in using Microsoft Office (Microsoft Word, Excel, Teams)
• Experience of working in an administrative environment
• Experience in co-ordinating diaries/rotas and allocating tasks
• Advanced keyboard / Microsoft Word skills
• Team player and able to work as a part of the team

The role is subject to satisfactory references and standard DBS check (Manpower covers the cost of the DBS check).

What we offer you

• Weekly pay
• 28 days paid annual leave
• Access to the MyPath Programme

How to apply
If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.

Location

36 Loyang Drive, Singapore 508949

Job Summary

The Customer Support Director (CSD) is responsible for overall regional customer support topics and acts as the second level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services. The CSD shall ensure that the respective teams monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.

The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. The CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.

Responsibilities

• Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
• Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards.
• Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.
• Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.
• Adheres to and manages the approved regional departmental travel budget.
• Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
• Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
• Building new and developing long lasting relationships with customers senior level management.
• Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform
• Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards.
• Analyze data to identify trends and areas of improvements.
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims.
• With the support of other departments, manages the regional customer interface for complaints or external quality escapes.
• Ensure post visit reports are generated with actions and commitments assigned through to completion.
• Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Customer support contract awareness.
• Provide level 1 & 2 technical support using CMM’s & technical drawings data.
• Any other duties as assigned.

Requirements

• Bachelor’s degree or related field/equivalent experience.
• At least 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.
• Proficient with MS Project, competent with MS Office programs.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.
• Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.
• Traveling is required (up to 50%).
• Possess excellent interpersonal and communication skills, management /leadership acumen.
• Rigorous and well organized / Good presentation skills / Good negotiating Skills / A very good level of diplomacy.
• Protracted or irregular hours may be required.
• Relocation to another Safran facility may be required.

The Director of Patient Support Services (PSS) is responsible for the overall management and performance of the hospital patient support services. You will oversee all areas, including business office, patient service centre, customer experience and medical records office. Your strategic vision, operational expertise, and commitment to customer experience will be instrumental in ensuring patients receive timely access to the services they need, while optimizing hospital capacity and revenue.

Leadership & Management

1. Provide leadership to a team of HODs and BU leads in the patient support services, including business office, patient service centre, customer experience and medical records office.
2. Develop and implement effective policies and procedures for all departments under the patient support service.

Operations

1. Oversee the patient billing and collection process, ensuring accurate and timely claim submission and revenue collection.
2. Create and implement efficient protocols for patient admission, registration, and bed assignment.
3. Develop and implement best practices for admissions, ensuring smooth transitions for patients across all service lines including management of bed capacity, effectively communicating bed availability to relevant department staff.
4. Collaborate with clinical and non-clinical departments to identify patient journey friction points.
5. Analyze data and prepare reports to provide insights to hospital leadership.

System & Technology

1. Implement and manage revenue cycle management strategies to optimize financial performance.
2. Negotiate contracts with third-party payers and manage payer relationships. Maintain clear and effective communication with hospital leadership, other departments, and external stakeholders.
3. Evaluate and implement new financial and billing software and technology solutions.
4. Ensure the continued accuracy and integrity of patient data within the admissions and business system.
5. Evaluate and implement new admissions solutions and drive paperless & cashless initiative during admission and billing at business office.

Patient Feedback and Advocacy

1. Identify trends and common themes in patient feedback to pinpoint areas for improvement.
2. Advocate for patient needs and concerns to various hospital departments and leadership.
3. Develop and implement service recovery plans to address patient complaints and dissatisfaction.
4. Oversees the development of Thomson Touch programme to ensure consistency and standards in our service delivery.

Medical Records Management

1. Management of patient health records, ensuring compliance with relevant regulations, and facilitating the efficient flow of health information within the organization
2. Oversee the implementation and maintenance of health information systems, electronic medical records (EMR), and other technologies to optimize record-keeping processes.
3. Conduct regular audits to identify and rectify any discrepancies.

Others

1. Any other task as assigned.

Requirements

• Degree with at least 10 years of relevant working experience.
• Good knowledge in both front-end and back-end support services.
• Demonstrate critical thinking abilities and strong problem solving skill.
• Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.
• Good relation management skills with the ability to influence decision making.
• Strong people management skills, proactive and service orientated.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

You will have an oversight and management in Facilities Management (FM), Environmental Health & Safety (EHS), Biomedical Engineering (BME), Security/Fire Safety, Emergency Preparedness (EP) and the overall strategic space planning & relocation management including lease management within hospital and externally, in achieving the mission of the hospital and to ensure provision of quality patient care.

Responsibilities:

Resources Management

1. Develop and implement a strategic manpower program to achieve customer expectations and business goals.

2. Plan and implement staff development.

3. Ensures staff skills keep pace with changing technology and customer expectations.

4. Create and maintain a work environment conducive for staff to work in and customers to receive excellent service.

5. Conduct interim and annual evaluation and assessment of reports to position.

6. Manage HODs of FM, EHS, BME.

Operational Management

1. Manage the promotion and development of existing and/or new services in areas of responsibility.

2. Responsible for proper discharge of Policy and Procedures.

3. Maintain an updated copy of Policy and Procedure Manual in each area of responsibility and ensure that policies and procedures are relevant to legal and regulatory guidelines and organizational directions.

4. Effect continuous improvement of services, programs and delivery systems (in areas of quality, productivity and performance standards, including monitoring of key performance indicators and reviewing feedback on FM, EHS & BME and services).

5. Responsible for dissemination and ensuring the corporate vision and mission is understood by all staff and translated into operational goals and objectives.

6. Conduct internal training and informational sessions for benefit of staff.

7. Complete annual Departmental Review to report on overall programs and movement.

8. Maintain and Update Business Continuity Management, ISO Programs of the department and ensuring compliance with MOH HCSA licensing requirement.

9. Management Representative and Risk Management Team Lead: To assist Chair of ISO Core Committee to oversee the EMS & OSH framework. Ensure that the respective standards in EMS & OSH are efficiently supporting the overarching EMS & OSH frameworks and organizational needs and requirements. Present the respective system to management, authorities, certification bodies and other third parties during audits, reviews and other verification processes.

Strategic Space Planning and Relocation Management (including leasing):

1. To achieve on efficient space optimization within the hospital through reviewing the space needs of departments and users requirements. Planning and working directly with users to relocate offices and where possible to support vertical and horizontal hospital/wards expansion plans.

2. Sourcing of office spaces externally and to negotiate best value rental rates and leasing terms with potential landlords.

Financial Management

1. Responsible for the financial and budgetary aspects of Departments providing services.

2. Ensure adequate resources are provided for programmes commensurate to performance and expectations.

3. Evaluate financial performance of existing services and operations.

4. Manage expenses of existing operations.

External Control

1. Maintain positive relations with external organizations to ensure Hospital programs and services reflect industry requirements.

2. Participate in Emergency Planning and play a key role during times of emergency.

3. Assist COO in the Emergency Preparedness Committee to assist in the spearheading of hospital's emergency preparedness programme and activities.

Requirements:

1. Degree or Masters with minimum 10 years’ experience in Healthcare/Hospital Operations

2. Good knowledge in both front-end and back-end support services.

3. Demonstrate critical thinking abilities and strong problem solving skill.

4. Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.

5. Good relation management skills with the ability to influence decision making.

6. Strong people management skills, proactive and service orientated.

A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

Communicate information as appropriate to relevant staff in a timely manner, both written and verbal, pitching the level of information to match the level of the receiver. Provides feedback to other staff on their communication at appropriate time Respond to formal and informal complaints relating to area of work. Motivating and persuading administrative and clerical staff regarding changes to procedures and current practice Support operational managers with improvement of their services in achieving 18week RTT performance. For example, educating administrative and clerical staff in pathway management. Assist the organisation for commencement of colleagues, including induction and relevant initial training The post holder will be expected to plan work logically in order to complete tasks within specific projects Monitor and initiate actions to manage 18 week Referral to Treatment and Clinical Correspondence performance targets Setting of clear objectives for staff, communicating responsibilities and agreed timescales Attend regular meetings covering all aspects of 18 week Referral to Treatment pathway management In conjunction with the Directorate Manager / Assistant Directorate Manager work on improvement projects to improve our patient care To assess the workload of administrative & clerical staff, ensuring equitable distribution of duties in order to obtain the best use of resources Anticipate improvements for processes and tasks within the post sphere of responsibility, proactively share these with colleagues and lead delivery as required. Review systems and practices within own area of work to ensure they support the sustained delivery of the service To manage and support administrative & clerical staff effectively by undertaking appraisals on a regular basis, incorporating objective setting, handling of performance standards and handling grievances/disciplinary matters in line with Trust policy Ongoing monitoring to ensure objectives and performance standards are achieved, managing underperformance/underachievement as appropriate, identifying training and development needs and providing support and guidance as necessary In conjunction with the Directorate Manager / Assistant Directorate Manager, identify staffing requirements, place adverts, shortlist candidates and arrange interviews. Participate in recruitment of staff in line with Trust policy Manage the provision of RTT performance management information across the Directorate, including the development of reports to support these needs Before applying for a secondment opportunity please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager

Closes: 03 May 2024
Classification: Senior Officer Grade C Salary: $119,595 - $128,465 plus superannuation Position No: 07048 Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 19 April 2024 Contact Officer: Roberto Gaspari on or (02) 6205 4397

Details: Reporting to the Senior Director, Governance, Taxation, Accounts Receivable and Debt Management, Shared Service Finance, the Assistant Director, Taxation Support position will hold the primary function of providing taxation compliance support. Under the Taxation Management Framework, the role will enable the provision of a wide range of assistance and advice across a number of areas of direct and indirect taxation, superannuation and PAYG as well as the management and oversight of an external taxation advisory service, known as the Tax Help-Desk. Other areas of responsibility include the co-ordination of taxation compliance reviews undertaken by external accounting firms.
... Click here to view more detail / apply for Assistant Director, Taxation Support | Full-time Temporary with a Possibility of Permanency

Come join the People Solutions team as the global Director, People Leader Support. In this role, you will lead a global team focused on building leader capability in foundational management practices through real-time coaching and specialized training. This role works in partnership with our business clients, Legal, Business & People Partners, Country Enablement and COE teams to understand capability gaps, design people-focused solutions and deliver at scale.

Responsibilities:

• Develop and build a team to deliver a global leader support hub model to support cyclical volume leader coaching/support for the following inquiries: attendance, performance, solution delivery, business cases for workforce reductions, leaves and accommodations, listening support, etc.
• Proactively implement programs in partnership with COEs focused on upskilling leaders prior to program launches and providing in the moment, real-time coaching on managing employees
• Develop a consistent framework for coaching, record keeping and tracking
• Develop and train team members to ensure high-quality leader coaching and support of cases
• Partner with internal stakeholders (Legal, Ethics & Compliance, Security & EHS) on a robust compliance strategy that ensures people leaders are provided statutory training on a regular cadence
• Using data, develop insights and themes to determine leader development needs and success metrics for regular updates to executive leaders
• Collaborate with the People Solutions ecosystem on broader organizational initiatives

Role details The Perioperative and Ambulatory Care Services at the Mackay Base Hospital is seeking applications for a Clinical Director Support Officer (Surgical) to join their team on a temporary basis. How to apply and for mandatory requirements regarding this role, please refer to the attached Role Description. Your opportunity Manage and coordinate all non-clinical operating functions of the relevant Clinical Practice to ensure the smooth and efficient service delivery of quality service within the Mackay HHS. Provides high level and confidential secretarial and administrative support to ensure Clinical Director and Medical Team deliver on delegated accountabilities within a demanding operating environment. This position reports directly to the Business Services Manager/Clinical Director. This position has a direct/indirect relationship with: Clinical Director, Operations Director, Medical Officers and medical staff throughout the Mackay Hospital and Health Service. Business Services Manager and support staff across Queensland Health. Range of relevant external stakeholders e.g. Police, Ambulance, Emergency Services, private? Click here to view more detail / apply for Clinical Director Support Officer (Surgical) ? Perioperative and Ambulatory Care Services, Queensland Health

Location : Loyang , near pasir ris

Industry : Aerospace /Aviation

Duties

· Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.

· Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards

· Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.

· Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.

· Adheres to and manages the approved regional departmental travel budget.

· Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.

· Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.

· Building new and developing long lasting relationships with customers senior level management.

· Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform

· Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.

· Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards

· Analyze data to identify trends and areas of improvements

· Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims

· With the support of other departments, manages the regional customer interface for complaints or external quality escapes.

· Ensure post visit reports are generated with actions and commitments assigned through to completion

· Support Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.

· Customer support contract awareness

· Provide level 1 & 2 technical support using CMM’s & technical drawingsdata

· Must possess excellent interpersonal and communication skills, management /leadership acumen

· Rigorous and well organized / Good presentation skills / Good negotiating Skills / a very good level of diplomacy

Qualifications:

Education: Bachelor’s degree or related field/equivalent experience. Bachelor’s preferred

Experience: Typically requires 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.

Computer Skills: Proficient with MS Project, competent with MS Office programs

Other Skills: Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen. Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.

Additional Details:

1. Does require fluent communication in English language.

2. Employment Status is full-time

3. Traveling is required up to 50%

4. Protracted or irregular hours may be required.

5. Relocation to another facility may be required.

Closes: 19 April 2024 Classification: Senior Officer Grade A Salary: $162,291 plus superannuation Position No: 44918 Directorate: Justice and Community Safety Advertised (Gazettal date): 05 April 2024 Contact Officer: Jason Jones on Jason.Jones@act.gov.au or (02) 6207 5967 Details: The ACT Emergency Services Agency (ESA) is seeking applications from highly motivated, experienced, and suitable individuals to fill the position of Senior Director, Support and Enabling Services. This critical role provides oversight and management of the ESA Workshop, Facilities, Assets and Equipment and Logistics and Incident Support teams. As the Senior Director, Support and Enabling Services, in person you will provide strategic direction and leadership to the Workshop, Facilities, Assets and Equipment, and Logistics and Incident Support teams, fostering collaborative work practices and promoting a workplace environment focused on staff empowerment, efficient work practices and encouragement of initiative and innovation.You will collaborate closely with business units and stakeholders to ensure alignment with business objectives set by the…

Click here to view more detail / apply for Senior Director, Support and Enabling Services | Full-time Temporary

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). To view the job posting closing date please return to the search for jobs page.

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 

Type of Position:

Professional Staff - Project/Program Administration

Workstudy Position:

No

Job Type:

RegularNo

Institution Name:

Phillips Community College of the University of Arkansas

The first community college established in Arkansas, Phillips Community College of the University of Arkansas (PCCUA) is a multi-campus, two-year college serving Eastern Arkansas. PCCUA has academic, occupational/technical and continuing education programs and offers over 25 associate degree programs with campuses in DeWitt, Helena-W. Helena and Stuttgart. Thank you for your interest, and we hope you’ll be joining our Ridge Runner family soon!

Below you will find the details for the position as well as any specific application requirements you should review before applying for this opening. To apply for this position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process, please call Human Resources at (870) 338-6474, ext. 1271.

Department:

Student Support Services

Department's Website:

pccua.edu

Summary of Job Duties:

Summary Of Job Duties
PCCUA is seeking a qualified applicant for the following full-time, 10.5-month provisional position on the Helena-West Helena Campus with full college benefits. Duties include: Overseeing activities to support and participants success; Providing academic advising, financial counseling and career exploration; EAP development support and monitoring; Overseeing cultural enrichment activities and facilitates transfer to 4-year institutions

Qualifications:

• Master’s degree in education, counseling/academic discipline or related field required;
• Minimum of two years’ experience working with disadvantage students in a postsecondary educational setting as an administrator, counselor or teacher.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Special Instructions to Applicants:

Von Daniels, VDaniels@pccua.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

For general application assistance, or if you have questions about a job posting, please contact Human Resources at (870) 338-6474, ext. 1271.

PCCUA is committed to providing a safe campus community. We will conduct criminal background checks and a sex offender registry check for applicants seeking employment. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes

Job Responsibilities

• Oversee treatment and distribution of water treatment for all exhibits and dolphin pools

• Oversee the project assigned and completion

• Manage day-to-day operations & maintenance

• Ensure all policies and procedures are instituted

• Be accountable and responsible for all operations & maintenance, projects, and financial performance of the department

• Ensuring all plant rooms and equipment meet WSH standards

• Work closely with the Curatorial team on the required water quality to ensure animal health

• Using KPI to monitor and demonstrate achievement of agreed service levels and to lead on improvement of the team’s performance

• Checking that agreed work carried out by contractors has been completed to a high standard

• Responding appropriately and controlling emergency or urgent issues as they arise

Job Requirements

• Experience in Life Support Systems maintenance or aquatic maintenance

• Certificate/Diploma/Degree in mechanical/electrical/pipefitting

• Experience in preventative maintenance

• Ability to work with others to ensure the highest standards are maintained

• Strong and proven management skills

• Able to liaise and work effectively and professionally with other departments

• Able to communicate well at all levels

• Able to give sound advice, and consultations to other departments for local and overseas projects

To maintain efficient and effective communication between departments, work colleagues and external partners. To liaise closely with the clinical team. To deal professionally with sensitive issues. To deal efficiently with all correspondence and the preparation of correspondences. To deal positively and promptly with internal and external enquiries both telephone and personal, liaising with staff, patients and relatives as appropriate. To provide clear written and statistical information in the form of reports as required and set deadlines. To ensure Consultants and the Directorate Management team are kept regularly updated on issues relating to theatres and waiting lists. To work without direct supervision and to take immediate and remedial action to resolve issues within level of authority and recognise when escalation to a more senior member of the team is required. To undertake any other duties as deemed appropriate by the Assistant Directorate Manager and other senior Managers within the Directorate, commensurate with the nature and grade of the post.

Job Title

Chief Emergency Support Function 4 (ESF4) Coordinator

Agency

Texas A&M Forest Service

Department

Planning & Preparedness Department

Proposed Minimum Salary

$7,583.34 monthly

Job Location

Austin, Texas

Job Type

Staff

Job Description

The Chief Emergency Support Function 4 (ESF4) Coordinator will serve as the agency's primary representative for All-Hazard Response operations, including the Texas Intrastate Fire Mutual Aid System (TIFMAS) and Incident Management Team (IMT) programs. The position has the responsibility and authority to commit resources on behalf of the agency and may delegate this authority to their respective Assistant Chiefs. The position must be capable to brief on agency structure, authorities, capabilities and situation.

Responsibilities:

- Works with assigned staff, agency leadership, and cooperator organizations to ensure all ESF4 functional responsibilities are completed. Provide strategic direction to assigned staff on program areas (TIFMAS, IMT, ESF4). Work with internal and external partners to continually improve all assigned programs.

- Participate in state and national committees relating to all hazard incident management and response. Serve as Subject Matter Expert for Texas ESF4, TIFMAS and IMT and provide expertise to cooperators and partnering agencies.

- Work with agency leadership to ensure they are briefed on statewide issues impacting emergency response and the agency's role in all hazard incidents. Ensure State Operations Center (SOC) staff have a clear understanding of the agency's capabilities and subject matter expertise in all-hazard incidents.

- Maintain and account for assigned credit cards, vehicle logs, time reports and any assigned agency equipment in accordance with applicable laws, rules, procedures and guidelines.

- Participation in emergency response is required. Response duties/working conditions: may require exposure to harsh environmental conditions such as wind, sunlight, rain and temperature extremes.  May require walking long distances, standing for extended periods, twisting, bending, reaching and kneeling.  May require lifting and carrying heavy objects.  May require operating computers with monitors for extended periods of time. Will require frequent travel in State vehicles for long distances and overnight stays. 

Education and Experience:

Required Education: Bachelor's degree in Emergency Management, Fire Sciences, Public Administration or related field of study.

Preferred Education: Master's degree in Emergency Management, Fire Sciences, Public Administration or related field of study.

Required Experience: Ten (10) years of experience with emergency response, wildland fire or incident management.

Preferred Experience: Fifteen (15) years of experience with emergency response, wildland fire or incident management.

Knowledge, Skills and Abilities:

Required Knowledge: Knowledge of NWCG and All-Hazard incident management programs.

Required Skills: Effective at written and verbal communication. Well organized.

Required Abilities: Ability to build and maintain strong partnerships with internal and external partners. Ability to prioritize tasks. Ability to supervise and lead a team. Ability to manage multiple budgets. Multi-task and work cooperatively with others.

Registrations, Certifications, and Licenses: 

Required: Texas Class C driver's license or ability to acquire on within 30 days of hire. Must meet and maintain moderate fitness standards (Walk 2 miles, carrying 25lbs. within 30 minutes).

Preferred: Qualified through NWCG as an Operations Section Chief or Planning Section Chief. Certified through the IAEM as a Certified Emergency Manager (CEM).

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.