Where compassion meets innovation and technology and our employees are family.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL DUTIES:

• Adheres to all federal, state, and local laws pertaining to drug dispensing and patient information.
• Adheres to health system, pharmacy and accreditation policies and procedures.
• Maintains utmost level of confidentiality at all times.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. 
• Understands the legal limitations of pharmacy technicians and refers problems or situations requiring professional judgement to a pharmacist.
• Prioritizes job duties, provides rationale for actions and decisions, recognizes problems and escalates concerns to management as needed.
• Demonstrates ability to adjust to frequent changes in duties and work volume.
• Communicates with patients and caregivers, pharmacy staff, healthcare providers, payers and health system employees in an effective and courteous manner. This includes both verbal and written communication forms.
• Documents appropriately within the pharmacy dispensing system, the specialty pharmacy management system and the electronic medical record.
• Maintains prescription files, documents and records according to federal, state and department standards.
• Maintains a work environment that is clean, neat and organized.
• Attends and participates in staff meetings, patient care meetings, in-service education or ongoing education training.
• Actively participates in quality improvement initiatives.
• Serves as a teacher and trainer for new pharmacists and technicians.
• Performs other duties as assigned.

OUTPATIENT PHARMACY

• Obtains pertinent patient information required to process outpatient prescriptions.
• Accurately enters prescription data into the pharmacy dispensing system.
• Assists with insurance claims processing, including adjudication and rejected claims resolution.
• Communicates with providers to clarify and resolve prescription discrepancies.
• Assists in the preparation of prescription orders, including non-sterile compounding
• Ensures all orders filled accurately, are labeled neatly and correctly, and verified by a pharmacist prior to dispensing.
• Packages medications appropriately for shipping/delivery according to manufacturer guidelines and established cold chain procedures.
• Performs point-of-sale (cash register) duties in compliance with HIPAA and PCI requirements.  Operates the cash register, including end of day procedures, with minimal shortage/overages.
• Delivers medications to patient care areas and clinics as needed.
• Maintains pharmacy inventory by ensuring medications are stored and rotated properly, received and dispensed accurately, and unacceptable medications are promptly removed from stock.
• Navigates drug wholesaler and 340B vendor software as appropriate. Facilitates daily ordering of medications and supplies.
• Completes and documents required quality assurance checklists including ambient temperature logs, refrigerator logs, equipment maintenance and cleaning.
• Maintains prescription documents and records according to federal, state and department standards.

CLINIC

• Engages with clinic staff to promote health system owned specialty pharmacy services.
• Explains the benefits of enrolling in the specialty pharmacy program without impeding patient choice of pharmacy.
• Conducts a thorough benefits investigation and processes any necessary prior authorizations and/or appeals for pharmacy claims.
• Explains benefit coverage and financial responsibilities to patients.  Provides financial assistance information and/or initiates patient assistance and copay assistance applications on behalf of the patient.
• Conducts outbound patient calls, including but not limited to: prescription status updates, refill reminders, adherence checks, question and complaint resolution, and delivery coordination.
• Identifies additional patient supplies needed such as sharps containers and alcohol swabs.
• Documents all patient, payer and provider communication within the pharmacy dispensing system, the specialty pharmacy management system and the electronic medical record as appropriate.
• Utilizes Microsoft Excel spreadsheets to maintain specific data and metrics.

Education and/or Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience is required.
• Three to five years of retail pharmacy or specialty pharmacy experience is preferred.
• Experience with Microsoft Office applications, including Word and Excel, is preferred.

Certificates, Licenses, Registrations:

• Technicians must be registered with the Texas State Board of Pharmacy and be in good standing. 
• Additionally, must be certified through the Pharmacy Technician Certification Board (PTCB), or equivalent, upon hire or within 6 months of hire date.