Job Title
Junior Back Office - General Sales Support
Job Description
Junior Back Office - General Sales Support
This position is located at our Nashville, Tennessee office and is responsible for Customer Purchase order integrity, on-time delivery needs, order to cash, and timely communication with internal/external customers to resolve order intake issues.
You are responsible for
- Review Purchase Orders for compliance with terms, policies and contractual agreements
- Process orders on the Integrated Client (SAP) system, ensuring proper configuration, sales quota management assignment, appropriate order history as it pertains to the integrity of the order
- Focal point for customer inquiries relating to all types in inquiries such as order pricing, order status, returns and product information for Patient Monitoring consumables and some Capital Equipment
- Work closely with Accounts Receivables to reconcile short payments and invoice disputes/
- Work directly with the Factory and warehouse to confirm short payments due to non- conforming shipments and returns.
- Utilizes call management skills, ensuring availability and ownership of internal customer calls
- Escalates issues appropriately and promptly to ensure optimum customer satisfaction
You are part of
This position is a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to expand our team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.
To succeed in this role, you’ll need a customer-first attitude and the following
- Associate degree or equivalent combination of education and or relevant business experience preferred
- 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, SalesForce) & Quality Management systems (ICS Control, SOX etc.) preferred.
- Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
- Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
- Comfortable working in a fast-paced, deadline driven collaborative team environment.
Our benefits can be found here: https://www.careers.philips.com/na/en/total-rewards-at-philips.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN since this is not a remote role.
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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
