Total 925 Regional Consultant job vacancies in Customer Service category in The United States of America

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

 

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Job Summary:

Join us as a Customer Service Representative and be a key player in delivering exceptional support to our clients. Your role involves addressing customer inquiries and resolving concerns through various channels like phone calls, email, and chat.

 

Key Responsibilities:

• Communicate and explain basic information to customers.
• Resolve customer concerns with active listening and effective problem-solving.
• Interact with customers via phone, live chat, and email.
• Provide excellent support across all communication channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and collaborate with internal teams.
• Provide feedback for workflow and customer experience improvement.
• Deliver superior services, building lasting customer relationships.
• Translate documents and handle client complaints.
• Support the team and management as needed.

 

Requirements:

• Native Chinese speaker with strong English communication skills.
• Minimum qualification: Diploma or higher in any field.
• Fresh graduates with strong interpersonal skills are welcome.
• Effective time management and a proactive attitude.
• Ability to multitask and tailor responses to customer needs.
• Strong communication skills and empathy.
• Comfortable with computers and quick to learn new systems.
  
  
  If you're passionate about customer service, apply now to be part of our team!

Perks & Benefits

 

• Comprehensive Staff benefit (EPF, SOCSO, EIS etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

 

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Your Job

Our KES – Singapore combustion aftermarket team is constantly looking for talent to grow to increase it’s capability and to better serve our customers. As a Regional Customer Advisor, you will be the face of the company in front of the customer. Your disposition, knowledge and technical capability, customer interaction, soft selling ability will serve to open opportunity windows for the company. You need to embrace a strong safety culture, willingness to travel and ability to establish and develop strong relationship with the internal business units and clients. If you have a strong desire to fulfill your career goals in this area, you might be our ideal candidate.

Our Team

You will report to Director of Sales.

What You Will Do

• Assisting the after-market sales team on technical issues
• Identifying decision makers for KES Combustion products (process burners, flares, thermal oxidizer systems, boiler burners) and services in the plants
• Building long term relationships with clients / reps
• Provide technical training and promoting safe practices through customer education
• Anticipate customer needs and making yourself available to assist with those needs
• Fulfill customer requirements effectively and efficiently compared to their next best alternative
• Seeking out and share innovative ideas to grow the aftermarket business within the region of your coverage
• Coordinate / conduct combustion surveys to determine installed assets, equipment health, MRO Planning
• Use of CRM (Salesforce), ERP (LN) systems will be a requirement.

Who You Are (Basic Qualifications)

• Minimum of 3 – 5 years of relevant industrial and site experience serving in the Refining / Petrochemical plant
• Excellent communication and report writing skills
• Well organized and able to work independently
• Strong adherence for safety and demonstrated safe work habits
• Up to 50-70% travel within South East Asia, primarily Malaysia

What Will Put You Ahead

• Process, Chemical or Mechanical Engineering degree
• Strong proficiency in English Language and strong report writing skills
• Proficiency in a regional language will be a plus
• Technical proficiency to understand process engineering, ability to read mechanical, electrical engineering drawings, process flow diagrams and P&ID.
• Basic understanding of electrical and instrumentation systems

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Koch Engineered Solutions (KES) specializes in process and pollution control equipment and digital technologies to help industries reduce emissions, save energy and get the most from their resources. From pollution control to advanced filtration, we’re focused on providing customers with products and solutions to help them optimize, transform and succeed. Industries we serve include refineries, chemicals, municipalities, pharmaceutical, pulp and paper, food and dairy, utilities and automotive.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Regional Site Support


About You 

A kind, empathetic, culturally aware person who is dedicated to genuinely helping people. 

You will have the ability to identify and meet the needs of individuals with barriers and challenges within their lives to create opportunities to progress and support them into meaningful education and employment. 

You will build awareness about Joblink Plus, establish relationships and networks across the community, employers, and other services. 

You will have (or be prepared to obtain) an NSW Working with Childrens Check and National Criminal History Check and have a current NSW Class C Driver's License. 

About the Role

As a Regional Site Support based in the Lower Hunter (base site negotiable) you will be supporting all Joblink Plus Lower Hunter sites and be part of a dedicated

... Click here to view more detail / apply for Regional Site Support ? Lower Hunter

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Regional Wellbeing, Activities & Dementia Support (Yorkshire, Nottinghamshire, West Midlands)

RUNWOOD HOMES VACANCIES

Full time at 40 hrs p.w.(or job share considered)
£31,410 per year, depending on experience
Mileage allowance
Here is an exciting opportunity to join our Wellbeing & Activities Services Team. You will be joining a well-established, innovative and dynamic team. Your role will be to directly support our Associate Director of Wellbeing and Activities to maintain and develop the highest levels of wellbeing and meaningful occupation for residents. We believe all our residents can live well with the right support – you will help oversee and develop this support.

Included in your responsibilities:

Supporting, developing and guiding our Wellbeing Leads
Delivering wellbeing and activity related training packages
Coaching and mentoring staff, including working alongside
Providing staff welfare support when needed
Supporting the provision of high quality, meaningful activity for all residents
Overseeing dignity for all, in part through our ongoing dignity campaign
Developing a whole-team approach to excellent interaction and engagement
Providing activity and engagement advice and support to staff and families
Developing mealtimes as highlight of the day
Sharing and leading on wellbeing initiatives and projects
So that you have the confidence and skills to deliver high quality support and direction to your homes, you will receive individual support, guidance and investment in your development. We are known as a professional, open and friendly team.

You must have thorough practical knowledge and experience of planning/delivering activity to individuals and groups. You will have the ability to inspire, motivate and lead others. You will have developed adequate IT, and excellent written and verbal communication skills. You will also need be confident, determined, and flexible. You will be working independently for most visits to homes.

The 23 Care Homes you will be supporting are in the following areas:

South Yorkshire
Nottinghamshire
Warwickshire
Birmingham
Worcester
As this position will mean supporting various homes you must be able to travel across the country.

If you are interested in this opportunity, please contact Kieun Kwon – Associate Director of Wellbeing & Activities Services on 07795 658 716 kieun.kwon@runwoodhomes.co.uk .

Regional Used Car Sales Manager
Sheffield, South Yorkshire
£60k basic plus quarterly performance-based bonus of £8k PA.
Fully electric company car
Growing Business - Great Progression Available
Our client is looking for a "top rung" sales manager to cover their sales team across 2 of their User Car Dealerships with the centre point between the 2 sites being Sheffield. The company has a car for every type of person so a car can be sold to the whole of market. This is a great opportunity to join this environment working with the best colleagues and being able to offer every brand, make and model.
As a Regional Used Car Sales Manager, you will lead, motivate, manage and drive your teams to provide customer service excellence, whilst delivering against the company's key performance indicators. As a Regional Used Car Sales Manager you will take responsibility for the presentation of the Retail Centre and build and maintain strong relationships with your team. You will work closely with other departments, be hands-on with the day-to-day running of the centre, and achieve the highest results possible.
Alongside your customer-centric attitude, you will be commercially minded, passionate about the car industry, and motivated by setting, achieving and exceeding targets.
Role Requirements:
To be successful in this role, you will have:
* A proven track record in sales (within the Automotive Industry)
* The ability to lead by example, manage and inspire the team to deliver an Incredible performance.
* Strong customer focus
* Great computer literacy
* Strong communication and negotiation skills
* Self-motivation
Your Responsibilities:
* Covering the sales manager roles across 2 sites.
* To unleash the potential of the sales team by setting stretching objectives and providing regular feedback on performance against these objectives
* To resource the sales team appropriately on a day-to-day and longer-term basis.
* Ensure that compliance is enforced and that it meets all the obligations relating to the customer experience
* Be receptive to new ways of doing things and actively encourage the sales team to try out new ideas
* Inspire the sales team to deliver an Incredible Customer Experience for every customer that the sales team comes into contact with.
* Manage the day-to-day sales activities such as deal files, handovers, sales funnel to maximise sales revenue.
Working Pattern:
Your working pattern will cover a mixture of weekends and weekdays, mainly long days of 4 or 5 days per week, rota dependent.
An extended in-house training period will be required initially - this will mean travel to the south of England for at least a month prior to start, accommodation, mileage etc. to be expensed by the company.

• Generate timely and accurate service reports as per the required standards.
• Provide technical training and technical presentation to client and inter-company.
• Provide remote technical support to existing and new client by email and phone.
• Support sales in technical meeting and onboard survey activities.
• Handle pre and post administrative work.
• Ad hoc duties

Requirements:

• Min Diploma/Degree in Engineering
• Min 3 years of servicing experience in the Marine Industry
• Good analytical & solving skills coupled with minimum sales/marketing skills.
• Strong interpersonal & communication skills, especially influencing skills.

Interested & qualified applicants, please forward your latest CV in MS word format to fion@pnnacle.com.sg

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

Requirements

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Are you a technical whizz looking for a new challenge?
• Deliver exceptional customer service to troubleshoot our clients’ issues
• Be part of a supportive and nurturing team

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

About the team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable team. Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies.

You will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

We are looking for two HelpDesk roles available to support our Family Law and Property teams.

What you'll do

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose, and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

What you'll bring

• Technical expertise – you will have a strong technical background, confident in cmd command prompts, interpreting xml files,  and be capable of independently resolving client related tech issues within LEAP software
• A passion for providing excellent customer service and seeing problems through to resolution.
• Proven ability to manage high-volume, transactional calls.
• Competence in MS Office
• Building customer loyalty – you effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• Technical / professional knowledge and skills – you’ve achieved a good level of technical and professional skill, and understanding of relevant areas of law, and you keep up with current developments and trends in those areas of expertise.
• High impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations. You communicate in a focused and compelling way.
• A proactive approach. You take prompt action to accomplish objectives, taking action to achieve goals beyond what is required.
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Demonstrated ability to learn new skills – you can assimilate and apply new job-related information in a timely manner.

What you’ll get

• Friendly, supportive, and driven culture
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Opportunity to participate in our Employee Share Plan

• Generate timely and accurate service reports as per the required standards.
• Provide technical training and technical presentation to client and inter-company.
• Provide remote technical support to existing and new client by email and phone.
• Support sales in technical meeting and onboard survey activities.
• Handle pre and post administrative work.
• Ad hoc duties

Requirements:

• Min Diploma/Degree in Engineering
• Min 2 years of servicing experience in the Marine Industry
• Good analytical & solving skills coupled with minimum sales/marketing skills.
• Strong interpersonal & communication skills, especially influencing skills.

Interested & qualified applicants, please forward your latest CV in MS word format to fion@pnnacle.com.sg

Job scope:

• Responsible for installation, commissioning, maintenance, and repair of current installed base of equipment for APAC.
• Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.
• Conform always to safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
• Ensure that guidelines and standards of work expected by company are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.
• Provide Service Support and basic training after installation.
• General Service administration activities and report submission.
• Responsible for proper spare part handling per internal procedures.

Job requirement:

• Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education.
• Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.
• 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.
• Able to read circuit diagrams and technical manual
• Excellent verbal and written communication and presentation skills with MS office proficiency.
• Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.
• Able to travel both domestically and internationally on short notice

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format to eng6_sg@persolkelly.com.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Ng Theng Yee | Reg No: R22108658

The Role

Charles Taylor InsureTech is looking for a Group IT Service Delivery Analyst to provide timely and efficient 2nd and 3rd Level support to the organisation’s user community across the APAC region. The Group IT Support Analyst should have extensive experience administrating common services including Windows 10, Office 365, Intune device management, Active Directory, deploying SCCM builds, Time Management and documentation duties required to help the team maintain the Service Delivery Support operation within the defined processes and framework. The ideal candidate will have a strong technical background with outstanding troubleshooting skills, possess excellent communication skills, and be a self-starter who delivers solutions in high pressure situations.

Key Responsibilities

· Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes.

· Analyse and resolve assigned 2nd/3rd line support calls at the London offices, other regional offices (nationally and globally), and for remote users. Work with other relevant support workgroups (Infrastructure, Application Support, etc.) to resolve/fulfil incidents, requests, and problems.

· Log and track the status of assigned requests for IT support and services, ensuring regular customer updates.

· Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements.

· Provide technical solutions to IT and business requests/requirements, engaging with Business stakeholders where appropriate.

· Provide the relevant equipment and support for meetings as required by the business Follow the defined department ITIL processes and procedures, and wider company standards, policies, and procedures; providing feedback on processes where improvement opportunities are identified.

· Maintain the hardware CMDB to ensure accuracy.

· Perform proactive maintenance on supported systems, ensuring supported offices are visited for IT maintenance on the agreed schedule.

· Provide regular updates to customers, and to the Service Delivery Managers Manager, on progress with items, escalating issues where a technical or management escalation is required.

· Build positive relationships with users to enhance the level of service provided.

· Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required.

· Contribute to project activity, completing assigned tasks as necessary to the designated timescales.

· Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

· Ad Hoc duties: Your key accountabilities will include such other duties and tasks as allocated, at the discretion of management, and that are within your capabilities and the scope of your role.

Required Skills

· Experience with Active Directory, Azure and Office365 administration (user and group management, adding objects to the domain, etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, smartphones & tablets, printers, and other peripherals.

· Mandatory current experience with Windows 10 & 11 installation, support, and troubleshooting.

· Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using SCCM or Intune.

· iPhone configuration, support, and user assistance, including mobile device management solutions such as Intune.

· Understanding of Service Management concepts. ITIL foundation qualified (preferred)

· Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines.

· Ability to communicate effectively at all levels.

· Exposure to common applications i.e. Microsoft Office 2016 & Outlook and other Microsoft Applications

· Knowledge of Active Directory administration (user and group management, adding objects to the domain,etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals.

· Experience of common build and imaging software for deploying corporate standard images to standard desktop hardware

· iPhone configuration, support, and user assistance, including secure mail applications such as Intune.

· Experience in IT Service management logging systems; ideally Service Now or similar.

· Several years Desktop Support experience