Total 187 Manager level Customer Service job vacancies in sydney

Customer Success Manager ? SaaS


Tech/Accounting Industry
Global market leading product
Salary between $70-80K plus super
This is an exciting time for this locally based tech start up looking to expand their team due to significant company growth. This product is an internationally recognised SaaS solution which is a market leader in the performance cycles.

This opportunity is the perfect transition for someone with an accounting degree, experience in private and public practice with some experience in Big 4, that has decided they would like to pivot from a traditional accounting firm to the tech space, whilst still using their accounting expertise.

Having a solid understanding of how an accounting practice works is essential for this role.
  
About the role:
You will guide and educate current clients on the options available with this tailored product. You will be the first port of call for new leads and referrals and convert ... Click here to view more detail / apply for Customer Success Manager ? SaaS

Product Support Manager







Posted Date:  25 Apr 2024







Location:  Sydney, NSW, AU







At WesTrac, were made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance youve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of




... Click here to view more detail / apply for Product Support Manager

As an IT Service Manager, you will be responsible for overseeing the delivery and management of IT services to ensure they meet the needs of the organisation and its stakeholders. Working closely with IT teams, business units, and vendors, you will define service levels, establish processes, and monitor performance to ensure the effective and efficient delivery of IT services. This role requires strong leadership skills, IT service management expertise, and the ability to align IT services with business objectives.

Bachelor's degree in information technology, computer science, business administration, or a related field; relevant certifications (e.g., ITIL, PMP) are advantageous.
Minimum 5 years experience in IT service management roles, with a track record of successfully delivering and managing IT services in enterprise environments.
Strong understanding of IT service management principles, frameworks, and best practices, such as ITIL, and experience applying them to service delivery processes.
Excellent communication and interpersonal skills with
... Click here to view more detail / apply for IT Service Manager

 
Weve made it our business to understand how people want to work today, tomorrow and beyond and as youd expect, we practise what we preach in our own workplace as well.
Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive.  We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future.
We have an exciting opportunity at Investa: we're currently in search of a Customer Experience Manager . In this role, you'll be instrumental in implementing a customer-centric model to enhance operational performance through events. You'll have the chance to celebrate key events throughout the year, fostering diversity, inclusion, and increased tenant engagement. Working closely with the Investa team, you'll play a pivotal role in ... Click here to view more detail / apply for Customer Experience Manager

The Company:
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.
The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
 
Why You Should Join Us:

Competitive salary package
Permanent full time -  Job security  working for a market leading company. Essential service provider to local business.
With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in textile rental industry
Opportunities for Growth:  Join a winning team that
... Click here to view more detail / apply for Service Account Manager

.
About the company:
With over 50 years' experience in the industry our client specialises in installation and maintenance of Energy Solutions within the commercial, industrial, mining, construction and government sectors. They work some of the iconic brands in Australia ensuring power supply interruption doesn't affect their business.
About the role:
We are currently seeking an experienced Mechanical or Diesel Fitter to lead the service department as a Service Manager focusing on Generator Installations, Repairs & Maintenance.
You will ensure a proactive approach is upheld with a client focus at all times.
Key Responsibilities for the role:

Oversee the day-to-day operations of the generator service department
Develop strong customer relationships
Schedule and coordinate service appointments with clients
Manage a team of technicians, providing guidance and support
Develop and implement maintenance and repair strategies for generators
Stay up to
... Click here to view more detail / apply for Service Manager ? Generator Services

Lead the delivery of extraordinary Customer Service to residents and customers
Ensure continuous quality improvement
Permanent Full Time | 35hr Week | Central Parramatta Location

 
The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City?s future and ensure it is culturally, socially, environmentally, and economically sustainable. 
 
About the role 
Ensure the delivery of extraordinary customer service to our residents and customers as Team Leader Customer Contact and lead a team of professional Contact Centre staff to achieve Council's strategic objectives and vision for City of Parramatta.
This roles provides operational support in all aspects of Customer Service across the City of Parramatta to ... Click here to view more detail / apply for Team Leader Customer Contact

The Service Delivery Manager will be leading the service desk and service management function, drive and enhance customer experience and satisfaction.

Permanent Full Time
Sydney CBD Office Location
Flexible/Hybrid Working Arrangement


Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations security posture and readiness against evolving cyber threats.


We are seeking a dynamic and experienced Service Delivery Manager (Customer Success) to join the high performing team. You will be responsible for driving customer satisfaction and service excellence by overseeing service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience.

Key Responsibilities:

Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues.
Implement and enforce best practices for incident management, problem resolution, and

... Click here to view more detail / apply for Service Delivery Manager (Customer Success)

 

Customer Experience Manager | Dan Murphys | Join an unbeatable team
 
Develop your vision with autonomy and accountability
 
Lead and train a world class retailing team
Attractive remuneration package with incentives
Develop the overall vision and story of Dan Murphys
 
About Dan Murphys
When Dan Murphy opened his first liquor store in 1952, he believed in offering the biggest range, the lowest prices and unbeatable customer service. A promise we still pride ourselves on keeping today.
Were looking for talented, passionate people to help continue his legacy.
If youre successful, youll join our vibrant team in making Dan Murphys a world leader in customer service. Youll enjoy a great company culture, plus access to great employee benefits and training programs. And because Dan Murphys is part of Endeavour Group, youll be part
... Click here to view more detail / apply for Customer Experience Manager ? Dan Murphy?s Burwood (966274)

Temp Full-Time role available until June 2025 in Seven Hills and Parramatta



5 weeks leave, gym membership, an insurance discount and car allowance.



Salary packaging benefits that can increase your take-home pay.


Diversity and Inclusion Statement: Northcott is dedicated to fostering a diverse and inclusive workplace. We encourage individuals with invisible disabilities to apply and are ready to make the necessary adjustments to support your application and employment experience. Reach out to our Diversity, Equity, and Inclusion team at for assistance or to discuss your individual needs.
Who are we?
The NDIS Partners in the Community Program (PITC) supports the implementation of the National Disability Insurance Scheme (NDIS) locally.
As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North
... Click here to view more detail / apply for Early Childhood Service Manager

Team Leader, Member Support Grade (Legal) 7/8
The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Team Leader, Member Support with legal qualifications to join their team!
Benefits:

Ongoing, located in state-of-the-art offices in Darlinghurst.
Clerk Grade 7/8 - salary package ranging from $106,025 - $117,363 per annum plus super.
Genuinely flexible working arrangements.
Wellbeing programs and resources available.
Excellent career development and learning development opportunities.
Closing Date: 24th April 2024 @ 10am.

About us:
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.
The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service. The staff who work in the
Commission is employed ... Click here to view more detail / apply for Team Leader, Member Support (Legal)

Conveniently located in the Heart of the Sydney CBD and newly rebranded Novotel Sydney City Centre are looking for a Front Office Team Leader. This would be a great opportunity for an experienced Guest Service Agent looking to take on the next step in Front Office. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Take the lead and guide the front office’s day-to-day operations with expertise
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

Award winning and innovative Aged Care Provider, including recipient of Xref's 'Best Workplace Award 2023' and 'Engage Change Champion Award 2023' as well as Voice Project?s 'Best Workplace Award 2021'
Wellbeing initiatives along with Employee Recognition lunches and daily staff meals
Inclusive workplace culture that empowers staff and promotes development
Opportunity to invoke strong clinical skills and mentor staff
Utilise effective leadership and problem-solving skills
Above industry standard staff ratios

Montefiore has an outstanding opportunity for a driven, engaged, and adaptable Deputy Care Manager to join the team on a fixed term full time, 12-month maternity in our memory support unit at our Hunters Hill campus. 
The Role:
Reporting to the Executive Care Manager, overarchingly, you will oversee the delivery of quality care services to our consumers and ensure that the unit always maintains regulatory compliance. You
... Click here to view more detail / apply for Deputy Care Manager

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

POSITION OBJECTIVES

Provide leadership and management to educators and staff regarding all aspects of the operation of the service in line with relevant regulations, policies and procedures
Liaise closely with and provide periodical reports to the Area Manager/ Approved Provider regarding matters relating to the operation of the service
Support educators and staff with professional training and mentoring to effectively manage the service, whilst providing feedback regarding performance on a regular systematic basis
QUALIFICATIONS:

Degree in Early Childhood from a recognised University (as listed on the approved qualification list by ACECQA), or:
Diploma of Early Childhood Education and Care (or equivalent)
Current Provide an Emergency First Aid response in an Education and
Care Setting qualification

Current ACECQA approved Anaphylaxis and emergency asthma
management training

Valid Working with Children Check
Accredited Child Protection Training
ESSENTIAL EXPERIENCE:

Minimum 3 years’ experience in a experience in a leadership position in an Early Childhood Service
Proven ability in all areas of administrative procedure, curriculum development, parent and community liaison, staff professional development and training, team leadership and management of staff.
Understanding and working knowledge of WHS legislation
Demonstrated knowledge of service’s requirements of the Child Care
Subsidy (CCS) system and ability to perform software application for
compliance

Be willing to accept the role of Nominated Supervisor under the
Education and Care Services National Law Application Bill 2010 and
Education and Care Services National Regulations

Demonstrated knowledge of the Early Years Learning Framework
and/or My Time Our Place Framework, Education and Care Services National Law (2010), Education and Care Services National Regulations (2011), Family Assistance Law (Child Care Subsidy 2018)

Previous experience in successfully managing a budget for an early education and care service