Total 4 job vacancies by Ikano-Retail

To inspire and surprise our IKEA for Business customers by creating relevant, functional, aesthetic, and commercial home furnishing solutions that translate the IKEA brand and appeal to the local market.

Your assignment

• To support the IKEA for Business in providing interior decoration proposals for customers across all focus, with the aim to maximize IKEA for Business sales by offering attractive and comprehensive interior-design solutions, which reflects IKEA’s range and profile.
• Ensure that all interior design inquiries received are correctly interpreted and understood and that the proposals given to customers are relevant and live up to the general expectations.
• Support the Sales team in producing and presenting customized interior design solutions for larger project customers.
• In support of the store sales functions, review and clarify design requests from customers.
• Use home furnishing competence to create the IKEA furnishing solutions in the design proposal to business customers.
• Support the IKEA for Business Sales team in preparing and conducting presentations to larger customers.
• Ensure that the company’s competitive advantage within Sustainability is incorporated into the general design proposals, in support of the overall image of IKEA for Business.

To lead, develop and inspire a team of Visual Merchandising/Activity co-workers in creating exciting range presentation solutions that provide an easy and convenient shopping experience, increase vitality and ensuring a clear commercial calendar activities message is throughout store during each launch that will increase the frequency of the visitation in the store thereby contributing to positioning the IKEA Brand in the local market as the home furnishing specialist and the IKEA store as an up-to-date and innovative destination that always offers something new.

Your assignment

• Lead and manage a team of Visual Merchandising/Activity co-workers and inspire and challenge them to strengthen the uniqueness of the IKEA identity in range presentation solutions in the store.
• Responsible for gathering and translating knowledge of people's needs and dreams in the local market, the launch package from country commercial calendar package into relevant and inspiring range presentation solutions that support a convenient shopping experience, reflect the local needs of life at home and show that there are always something new and exciting happening in the store.
• Lead a team of Visual Merchandising/Activity Co-workers in creating relevant, inspiring, affordable and commercial range presentation solutions based on the country commercial calendar package that reflect a wide variety of styles, price levels, meet many individual tastes and exceed visitor's expectations.
• Keep up to date and knowledgeable about retailing, home furnishing and trends in order to support the Com&In manager to facilitate and/or support workshops that generate creative directions that inspire and surprise visitors with a strong visual impression.
• Responsible for the recruitment and competence development of Visual Merchandising/Activity co-workers and securing personal succession planning by constantly searching for potential candidates.
• Provide active support in developing the department action plan using layout as a commercial tool as well as range presentation and vitality initiatives that are focused on growing the business and supporting long-term profitability and execute agreed plans together with the Com&In team and other functions.
• Responsible for the ordering of materials and racking used in the construction of displays, ensuring that the team always keeps visitors in mind, minimise disruption and communicate changes when working on the shop floor.
• Act quickly to exploit commercial opportunities and ensure the Visual Merchandising/Activity co-workers understand the impact of Com&In actions on the financial result.
• Ensure that Visual Merchandising/Activity co-workers base their work on the layout as a commercial tool and execute range presentation solutions with high quality, simplicity, cost-effectiveness and efficiency by applying national directions and using global tools and best practices.
• Actively contribute in the national Visual Merchandising/Activity Managers network and share national directions and global tools with the Visual

To inspire and surprise visitors by presenting and communicating the IKEA home furnishing offer with strong visual impressions that exceed visitors’ expectations. This will strengthen the IKEA Brand and convert more visitors into customers.

Your assignment

• Use visual merchandising competence to strengthen the uniqueness of the IKEA identity in range presentation solutions in the store by working with store layout, range presentation and vitality. 
• Actively contribute to the department action plan with initiatives that will grow the business and support longterm profitability and execute the agreed plans in close co-operation with other functions. 
• Use the knowledge of people's needs and dreams in the local market to plan and implement relevant, inspiring, affordable and commercial range presentation solutions that reflect a wide variety of styles, price levels, meet the many individual tastes and exceed our visitor's expectations. 
• Keep visitors in mind when working on the shop floor, minimise disruption and remain aware at all times of the importance of safety and the visual impact for visitors. 
• Respect routines and responsibilities, work together with the Com&In team and other functions, act quickly to exploit commercial opportunities and understand the impact of actions on the financial results. 
• Secure high quality, simplicity, efficiency and cost consciousness in planning and implementing all range presentation solutions by applying national directions and using global tools, proven solutions and best practices.
• Actively contribute to gathering insights about store layout and range presentation and translating this knowledge into relevant and inspiring store solutions that will support a convenient shopping experience and reflect the local needs of life at home. 
• Stay up to date with knowledgeable about home furnishing, retailing and trends to generate creative directions that inspire and surprise visitors with a strong visual impression.

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

• Follow and adhere to cash handling procedures to ensure the security of money handling.
• Contribute to the check-out action plan and taking ownership for my part in its delivery.
• Manage the fulfilment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
• Tally articles and orders from Merchandise Pick-Up (“MPU”) section.
• Create Add-On sales order for customers who wanted to purchase delivery/ assembly/ others services after checking out.
• Print and stick sticker labels onto all articles to be delivered correctly.
• Shrink wrap articles into individual group and sort it by Transport Service Provider (“TSP”).
• Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
• Support the fulfilment of customers’ offline orders and other tasks as and when required.
• Contributing to the exchanges and returns action plan and taking ownership for my part in its delivery.
• To assist the supervisor in handling customer complaints positively and quickly. Listen to customer’s given feedback and pass it on to manager.
• Working with the manager to identify solutions to resolve the root cause of customer’s returns.
• Using assigned levels of authorisation to solve payment problems when it occur and recognise when there is a need to escalate an issue to someone with higher authorisation.