Work duration: Till 31 December 2024 (Renewable depending on performance and project)
Working hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Work location: Clarke Quay area (mainly here) / Revenue house
• Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• To swiftly inform QSM on any potential complains arising from survey respondents and ensuring department in charge is aware.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.
• Assist and support SEQM in performing service recoveries for all escalations and negative feedbacks.
• Perform any other relevant ad-hoc duties as needed.
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