Total 62 site manager job vacancies in selangor

職責：

• 根據專案經理的指示執行項目，
• 監督並協助施工經理處理所有現場事宜。
• 監督和協調與現場和分包商相關的所有工作。
• 計劃並向專案經理報告現場工作。
• 確保專案工作按時間表進行並防止計劃延遲。
• 確保工程按照核准的圖面施工，並與施工經理協助解決施工問題。
• 為確保現場安全。

要求：

• 候選人必須至少擁有工程/建築和專案文憑/高級文憑
• 管理背景。
• 至少 5-10 年建築施工經驗。
• 能夠獨立與分包商、工人、顧問聯絡。
• 能夠閱讀和理解施工圖。
• 精通計算機，即 Microsoft Office、AutoCAD。
• 精通英語或馬來語書寫。
• 願意移居。
• 願意加班。
• 鼓勵那些沒有所需資格，但有良好記錄和實踐經驗的人申請。
• 能夠立即開始工作。
• 根據表現提供津貼和獎金。

津貼和福利

• 個人發展機會

主要职责：

• 负责全方位的人力资源和行政职能，包括招募聘请人员、薪资、绩效和人才管理、内部沟通、员工关系和行政。
• 处理每月薪资单、对账报告和其他相关报告（例如 EFP、SOCSO、LHDN 等）
• 负责管理、协调学习和公司发展课程、员工参与以及其他由人力资源部门发起的活动。
• 设计和实施与人员管理相关公司政策和程序，并确保人力资源政策符合劳动和劳资关系法规。
• 根据组织目标实施和管理人力资源政策和程序，并遵守专业标准、监管要求和法律。
• 透过人力资本的发展、参与、激励和保存来支持当前和未来的业务需求。
• 进行并促进评估工作和薪资调查，并协助制定和分析公司的评估计划。
• 管理招募需求，包括建立/更新职位说明以及入职和离职流程。
• 支援日常营运和改善工作流程的其他行政和/或临时任务。
• 管理所有分行员工。

主要要求：

• 拥有人力资源文凭/学位或同等资格，在人力资源/管理领域拥有至少 5 年经验。
• 具有制造/快速消费品行业相关工作经验者优先，但不是强制性的。
• 能够製用英语和马来语沟通。我们寻找需要与说普通话的客户沟通的说普通话的候选人。
• 对当地就业法规和工作证管理有深入了解。
• 熟悉 Microsoft Office、iFlexi HRM 系统或同等 HR 系统。
• 强大的时间管理和组织能力，能够在快节奏的环境中在最少的监督下工作。
• 良好的人际沟通能力和沟通能力。
• 良好的团队合作精神。
• 拥有「我能解决」的态度。
• 愿意出差。

*能够在短时间内开始工作。

*必须会说国语。

津貼和福利

• 事假
• 開放文化
• 个人发展机会

職責

• 餐飲經理負責根據標準、預算和關鍵成果領域目標，對所有餐飲員工、營運、銷售、成本和部門利潤進行適當的監督和運作。
• 餐飲經理能夠推動收入以實現設定的預算，
  行銷和促銷以及優化收入和最小化支出的策略。
• 餐飲經理負責所有餐飲業務（門市/多功能廳），包括最高標準的烹飪部門。
• 規劃、訂購和管理食品和飲料庫存，控制門市成本，
  根據事件和預算管理勞動成本。
• 與行政總廚合作創建菜單/促銷活動並保持愉快的用餐體驗。
• 識別客戶的需求並積極回應他們的所有疑慮並禮貌地處理。
• 進行員工評估，激勵、發展、培訓和留住員工，其中包括培訓計劃和酒店認可計劃。
• 遵守所有健康和安全以及公司的規章制度。

要求

• 酒店管理或相關領域的文憑或學士學位優先 3-5 年餐飲管理或類似職位經驗
• 對餐飲趨勢、行業最佳實踐和監管指南有深入了解
• 優秀的領導、溝通和人際交往能力

津貼和福利

• 附近的公共交通
• 免費餐
• 醫療保險
• 職涯發展機會

職責：

• 起草和審查合約和協議，例如服務協議、合作或諒解備忘錄以及與客戶和供應商的其他相關公司協議，以確保遵守法律、法規和內部公司政策。
• 能夠與外部律師就正在進行的法律程序進行聯絡，例如和解談判、索賠辯護、代表公司提出索賠和合約談判，並向公司提供必要的最新資訊。
• 指定內部治理政策並定期監控合規情況。
• 研究和評估有關業務決策和營運的不同風險因素。
• 應用有效的風險管理技術並就可能的法律問題提供主動建議。
• 與外部各方（監管機構、外部顧問、公共機構等）溝通談判，建立信任關係。
• 起草並固化協議、合約等法律文件，確保公司的充分合法權益。
• 與多個利害關係人和力量一起處理複雜的事務。
• 管理訴訟風險並更新影響公司的法律發展。
• 聯絡、管理和監督外部律師的表現，包括編制律師月度報告以分發給管理層和/或視情況向各自的委員會或董事會報告。
• 保持對立法變更的最新了解。

要求：

• 擁有在商業環境中擔任法律顧問的豐富經驗。
• 對公司法和程序有豐富的知識和理解。
• 充分認識企業外在環境的影響。
• 具有製定法律防禦或主動策略的能力。
• 高度的職業道德和誠信。
• 良好的判斷力和分析情況和資訊的能力。
• 高超的溝通技巧。
• 至少擁有法學學士學位或法學博士學位。

津貼和福利

• 附近的公共交通
• 醫療保險
• 個人發展機會
• 每週工作五天

職位描述
助理品質經理和生產

生產和品質助理經理協助生產和品質管理團隊監督製造營運和品質控制流程。該角色涉及規劃、監控和改進生產和品質控制流程，以實現生產目標並維持高品質標準。助理經理還將領導和支持生產和品質團隊，同時促進持續改進的文化。

主要責任：
1、生產管理：
協助規劃和協調生產計劃以滿足客戶需求
需求和生產目標。
監控和調整生產流程以提高效率並減少
浪費。
與生產團隊合作排除故障並解決任何生產問題
問題。
2、品質控制：
制定品質計劃和檢驗計劃以確定必要的控制
生產線。
審查控制計劃和品質計劃的有效性，以確保
不同生產階段可接受的品質水準。
檢查海外供應商品質和審批流程，確保
供應商符合要求的品質標準。
與供應商合作解決任何品質相關問題並確保合規
符合公司標準。
3、團隊管理：
帶領主管、QC 領導和 QC 操作員團隊執行日常任務
有效地實施持續改善行動。
為員工提供有關品質保證原則的訓練和指導，
實踐和工具。
培養團隊合作、協作和持續改善的文化
在生產和品質團隊中。
4. 文件和報告：
擔任 ISO 等品質管理系統的文件控制者
9001等相關標準。
保持準確的生產數據記錄、品質控制檢查和
糾正措施。
準備並提交有關生產和品質績效的報告
管理。
5. 健康與安全：
促進安全的工作環境並遵守健康和安全政策。
參加安全訓練並確保團隊成員遵守安全規定
指導方針。

6. 客戶聯絡和審核準備：
就品質問題與客戶聯絡並協調內部糾正和
預防措施。
準備並參加監管機構和客戶的審核，包括
需要採取後續行動來結束審計。
安排和監督客戶工廠驗收測試 (FAT)，確保
產品符合客戶的規格和期望。

資格：
工程、製造、品質保證或相關領域的學士學位。
擁有豐富的生產或品質控制經驗以及監督經驗
首選。
對生產流程和品質控制原理有深入的了解。
優秀的分析、解決問題和決策能力。
強大的領導能力、溝通能力和人際交往能力。
熟練使用微軟Office。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

職責：

• 為團隊成員提供指導和支持，並分配團隊成員的工作和角色，以確保日常運作的順利進行。
• 管理人力資源部門在員工關係、行政、薪資和福利計劃方面的日常運作。
• 監督員工的工作並提供回饋和建議，以提高效率和效果。
• 協助制定和實施與整體業務策略一致的人力資源策略和措施。
• 協助確保整個人力資源管理過程中的法律合規性。
• 進行新團隊成員的面試、選拔和訓練。
• 隨時了解與人力資源職能相關的法律領域的最新變化。
• 主動建議並制定改進計劃和政策，以實現和超越既定目標。
• 管理和領導營運團隊實現既定目標。
   

要求：

• 具備擔任人力資源營運經理、人力資源經理或類似職位的豐富工作經驗。
• 精通勞動法。
• 人力資源資訊系統的實務經驗。
• 擁有設計薪資福利方案的經驗。
• 能夠制定清晰、公平的公司政策。
• 良好的分析和決策能力。
• 團隊管理能力。
• 至少擁有人力資源管理或相關領域的學士學位； MSC 是一個優點。

津貼和福利

• 醫療及住院
• 績效獎金
• 休閒著裝要求
• 事假
• 個人發展機會

You are strong and experienced hotel ambassador who excel at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.

 Oversee the smooth running of the Sports & Recreations department on a day to day basis to achieve the highest possible levels of guest satisfaction.

Create new, unique and interesting recreation activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located.  To continually be positioning the sports and leisure offering as a differentiator and a point of competitive advantage for the hotel. Ensure outsourced service provides are of good quality.

To have a complete knowledge of the products and services offered by the hotel.

To lead the implementation of all health and safety codes in the sports and leisure activities of the hotel, and in particular to take full and complete care of children.

Take the lead on the Avani Sepang Goldcoast Resort Children programme/ AvaniKids.

Ensure that all activities are performed in a safe environment using proper safety techniques.

Train and assist in the evaluation of attendants who work with fitness programs.  Supervise instructors and all other associates helping with any activities or functions arranged via the Sports & Recreations.

Use qualified attendants in all areas where relevant qualifications are required, i.e. Fitness leader, Aerobic Instructors, Lifeguard.

Monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback.  Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests.

Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with the Avani Sepang Goldcoast Resort Concierge.

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.

Job Brief:

To ensure proper and correct posting and mapping in AR / AP / Inventory / Revenue / Receipt / GL modules and others related in system both manually and software. To ensure all revenue and expenses are taken up and booked accurately into accounting system and monthly management reports are produced in timely manner as required by the holding company. To ensure all accounting entries are appropriately performed with accordance to Malaysia Accounting Standard and are in line with Hotel Policies and Standard. To directly assist Financial Controller in day-to-day Finance & Accounting operations, accounting matters, audit and other Finance administrative tasks as and when it is required.

Job Responsibilities:

1. To perform sufficient background check on any credit facility application & then to obtain approval from Financial Controller and General Manager.
2. To process Credit Facility Application within 3 (three) days from the date it is received.
3. To ensure all billings are done and revenue and charges are posted accordingly as per Event Order date.
4. To reconcile PM account against Event Order and Proforma Invoice & Client’s LOU.
5. To transfer PM account to respective AR Ledger and to ensure outstanding account in PM ledger is cleared in timely manner.
6. To report to Financial Controller on any inappropriate balance in PM Ledger.
7. To ensure Invoice is produced and sent out not later than 3 (three) days after the event date (check-out date).
8. Reconcile AR Ledger against the Debtor’s Control Account in General Ledger and Balance Sheet.
9. Produce AR monthly statement for any amount due more than 30 days and to send first reminder (and any other subsequently).
10. Produce AR Aging Statement every end of the month and to ensure the Aging Report is tally with General Ledger control account.
11. To call and organize for monthly AR Meeting before 15th each month and to prepare and issue minute within 3 (three) days after the meeting.
12. To attend Banquet Event Order Meeting.
13. Responsible in following up and collecting payment for all outstanding AR accounts.
14. Perform reconciliation on credit and debit card and all payment gateway type transaction slips against POS report and PMS journals.
15. To record all no.14 item transactions in Daily Revenue Report and to update the statement accordingly.
16. To ensure Credit Card Clearance account is cleared on daily basis.
17. To reconcile payment received for credit/debit and all payment gateways and book into Bank Ledger accordingly.
18. To update all payment received in the Bank Reconciliation Statement (all banks).
19. To carry investigation on any dispute credit card transaction and payment received from merchant and take necessary action.
20. To prepare for all credit/debit/payment gateway outstanding balance statement and tally with General Ledger balances.
21. To take charge and control on Voucher Sales & Receipt and to book into account accordingly.
22. To perform audit on Voucher Sales and Collection and to ensure sufficient documentation and record are kept.
23. To perform reconciliation on Voucher issuance, sales and utilization.
24. Prepare statement of Voucher Reconciliation (itemised) and to ensure it is tally with General Ledger balances.
25. To report to Financial Controller on any discrepancy in Voucher reconciliation. Costing and Inventory Control.
26. To ensure all purchase invoices are booked into Material Control and Q3 Financial System.
27. To ensure all purchases are posted into the correct cost centre.
28. To validate Good Receive Note (GRN) against invoices.
29. To reconcile food and beverage cost of sales into respective cost centre and General Ledger.
30. To ensure all purchases and Outlet Inter-Transfer are performed in the right manner.
31. To ensure monthly stock take is performed on 27th each month and balance stock on hands are adjusted from/into the cost of sales.
32. To ensure all store issues are booked into account and expensed out accordingly.
33. Perform reconciliation on Cost of Sales for Food & Beverage and prepare Food & Beverage Cost Board.
34. To perform surprise audit on all stores and ensure Stock Card is updated accordingly.
35. To report to Financial Controller on any discrepancy found. Accounting General.
36. To co-ordinate with all Head of Departments on monthly reports for account closing purposes and ensure reports are received on timely manner (eg. Utility, Inventory, Kitchen Inter-Transfer, Store Issue etc).
37. To validate and verify the Verification & Approval Form (VAF) before Account Assistant sending out via HelloSign.
38. To co-ordinate with Account Assistant and Account Officer that all balance sheet reconciliations are performed on timely manner.
39. To co-ordinate with Account Assistant and Account Officer that all monthly journals, accruals and prepayment are accounted for Finance General.
40. To periodically update Contract / License / Insurance Listing and ensure they are renewed before expiry date.
41. To ensure tax return form are submitted on timely manner.
42. To ensure Budget are posted into Q3 Financial before opening new fiscal period in Q3F
43. To co-ordinate with all Finance and Accounting team members during the audit period and ensure all documentations are in place.
44. To assist Financial Controller on audit inquiries.
45. Maintain an effective filing system for all accounting documents (journals, receipts, revenue and sales transaction slips and invoices, stock card, cheque register, payment voucher, fixed asset invoices and register, etc) for future reference and to safe-keep for at least 7 (seven) years for Custom Audit.
46. Maintain an effective filing system for all Contracts/Licences /Taxes /Insurance.
47. To provide and maintain all Hotel Contracts / Maintenance Agreement / Deposits records with Suppliers / Contractors.
48. Bring to the attention of the Financial Controller any matter requiring attention.
49. To take charge and represent Financial Controller in Accounting & Finance matters during his/her absence.
50. To co-ordinate with Account Assistant that all payment obligations are remitted on timely manners :

a) Rental – before 7th monthly (current month)

b) Contract Labour – before 7th monthly (last month)

c) Statutory/Taxes – minimum 2 (two) weeks prior to its due date.

d) All contracted services – first week monthly.

Job Requirements:

• Bachelor Degree / Diploma Accounting
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position, handling full set of accounts.
• Well versed in accounting double entry and account reconciliation.
• Understanding of Basic Accounting Principles.
• Strong background in hotel operation and hotel management system.
• Microsoft OfficeTech Savvy (Knowledge in Accounting Software is an advantage).
• Able to converse in Bahasa and English, additional local language will be an advantage.
• Strong problem-solving skill.
• A team player
• Pro active.
• Passion to serve.
• Reliable.
• Fast learner.
• Good communication, presentation and leadership skills.
• Good analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Inquisitive and confident.
• Good planning to executing plan.

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Job Brief:

Entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front Office Manager also compile reports for management, including occupancy reports and financial information.

Job Responsibilities:

• Operational

1. Ensure the Department operate successfully in accordance with the standard of the hotel.
2. Review with the Rooms Division Manager all daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
3. Conduct frequent and thorough inspections together with the Rooms Division Manager or Maintenance Manager in all areas of the Rooms Division.
4. Maximizes room sales and revenues for the hotel.
5. Ensures commercial management techniques of availability control are applied to achieve the maximization of room sales (revenue management in reservation).
6. Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management.
7. Ensures all Front Office team operate with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximization of revenue.
8. Ensures all Front Office team are aware of all room sales revenue targets and are kept informed of performance results and communicate targets and results frequently.
9. Adhere to company credit policies to ensure all revenue expected will be received.
10. Monitors competitor performance both past and future to ensure correct selling strategies are applied.
11. Keeps General Manager informed of any risk or opportunity in relation to the pre-set performance figures.

• Guest Service

1. Establish rapport with guests maintaining good customer relationship and handle all guest complaints.
2. Personally and frequently verify that guests check-in/out are receiving the best possible service. Ensure that all V.I.P / Long Stay are met during their stay together.
3. Schedules self to be in the operation during peak hours.
4. Maintains an up to date awareness of current promotions, policy changes and standard operations manuals.
5. Ensure thorough product knowledge of all outlets and departments by all Front Office team.
6. Pro-active in seeking guest contact and maintaining excellent guest relations.
7. Implement a guest recognition program and maintain a relevant guest database.

• Administration

1. Assists with the development and maintenance of a detailed Department Operating Procedures that reflects policies and procedures, work processes and standards of performance.
2. Ensures annual review to accurately reflect any changes.
3. Prepares and regularly update the Rooms Departmental Budget, in close cooperation with the Financial Controller, ensuring targets are met and costs are effectively controlled. Payroll and Productivity Management
4. Exercises efficient Payroll Management/Resource allocation through the establishment of multi-skilling and multi-tasking.
5. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
6. Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Management.
7. Recruit, select and develop Front Office team to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
8. Delegate appropriately, duties and responsibilities to all direct reports ensuring standards of operation and safety are maintained.
9. Develop and assist with training activities focused on improving skills and knowledge.
10. Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.
11. Monitor employee morale and provide mechanisms for performance feedback and development.
12. Conduct annual Performance Appraisals providing honest and appropriate feedback.

• General

1. Attends and contributes to all Meetings as required.
2. Ensure all employees provide a courteous and professional service at all times.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
4. Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
5. Take an active involvement in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
6. Ensure high standards of personal presentation and grooming.
7. Maintains positive guest and colleague interactions with good working relationships.
8. Exercise responsible management and behaviour at all times and positively representing the hotel management team.
9. Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office
• Good through knowledge of property management software (PMS) or hotel reservation software.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skills.
• A team player.
• Pro active
• Passion to serve
• Reliable
• High integrity
• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure.
• Excellent communication and proactive problem solver.
• Team player.
• Communicate effectively with all levels of employees.
• Equips and motivates employees to achieve predetermined goals.
• Personable and pleasant to deal with.
• Discreet, reliable, sensitive and diplomatic.
• Guest-driven, positive, friendly and approachable.
• Positive “can do” attitude and flexible approach – manages with humility.
• High degree of integrity.
• Strong leadership, nurtures and develops employees, encouraging innovation.
• Good personal grooming and personal presentation.
• Understands and respects local cultural, able to adapt to changing environment.
• Generates activity and seeks new challenges to improve work performance.
• Shows awareness of markets and ensures up-to-date knowledge of competitors.
• Demonstrates an awareness of new business opportunities and seizes and acts upon them.
• Is aware of financial issues such as profits and losses.
• Identifies opportunities to reduce costs using the most cost-effective methods.
• Makes sound decisions quickly under pressure.
• Takes calculated risks based on adequate information and analysis.
• Guides and coaches staff.
• Reconciles conflict and probes for information for more in-depth relevant information for decision-making.
• Analyses numerical data and all other sources of information.
• Produces new ideas and a rang of solutions to meet the demands of the situation.

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

About the job

We looking for a Senior Manager candidates to filled the role of the Leasing Commercial Manager. The role will required a high skills in stakeholder management, and a deep understanding of the Shopping Centre Retail market. It be responsible to lead the creation and execution of a strategic Offer Development Plan to maximize income for existing and future Meeting Places aligning with the organisation long-term vision and positioning. Additionally, the role will support the effort of securing a suitable tenant mix to increase the asset value of our Meeting Places to ensure their offers are not only relevant to the customer and community needs, but also attractive to our partners. As a strategic business partner, you'll drive revenue growth and share best practices across the organization, making a significant contribution to our Meeting Places' success.

Your assignment

Strategic Development:

• Collaborate with Meeting Places to design to Offer according to their long-term direction and positioning.
• Securing a solid tenant mix to increase MP asset value
• Identify and incorporate latest market trends and insights into leasing strategies to enhance MP attractiveness.

Portfolio Diversification and Asset Value Enhancement:

• Contribute to diversifying the portfolio and increasing attractiveness to partners to enhance MP asset value.
• Evaluate investment opportunities for property improvements, prioritising initiatives based on expected outcomes and strategic objectives.

Collaboration with Meeting Places:

• Develop leasing expertise within MPs to ensure MP are capable to transform the strategy into actionable business plans and short-term actions.
• Responsible to support MP in leasing related questions including negotiations with tenants, monitoring and analysing tenant performance, providing MP with relevant advice on how
• to improve tenant performance
• Negotiate favourable leasing conditions by conducting feasibility studies and formulating negotiation strategies.
• Provide guidance and support to MPs in negotiations with tenants, ensuring optimal performance and alignment with objectives.
• Monitor and analyse tenant performance, offering relevant advice to improve performance and maximise value for MPs.

Market Knowledge and Trend Analysis:

• Proactively gather and share knowledge on market trends, best practices, and emerging business models within the leasing domain.
• Analyse industry trends to inform business planning and negotiations, ensuring the MP offer remains consistent and aligned with customer needs.