Senior Executive, Consumer Insights
Full-time
Senior Executive
1 month ago
ResponsibilitiesMaintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporti.....
Responsibilities
- Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
- Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
- Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
- Provide "in office" research, administrative and operational support to senior staff
- Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness
About you
- Proactive and strive for excellence and a good team player
- Able to influence and persuade
- Strong customer service and interpersonal communication skills
- Ability to analyse and interpret data in a challenging and insightful manner
- Strong and articulate verbal and written communication skills
- Efficient time management, ability to multi-task and detail-oriented.
- Ability to work independently and under pressure without constant supervision
- Displays maturity and creative problem-solving skills in handling crises
- Recommend improvements in work processes within area of responsibility
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