Total 31 quality assurance job vacancies in Others category in The United States of America

Job Profile Summary:

In this role, you will assess medical and financial risks of applicants for life and health insurance policies. As part of this dynamic role, you will report to the Head of High Net Work Underwriting and work closely with internal and external stakeholders to evaluate the risk and exposures of potential clients.

Job Description:

• Assess medical and financial risks of applicants for life and health insurance policies
• Make decisions, within the given authority, that are consistent with underwriting standards and compatible with market trends
• Review cases with complex medical conditions and multiple risk factors
• Process a customer request end to end
• Provide support and services to Financial Consultants on matters relating to underwriting
• Zoom calls with distribution channels on matters relating to New Business
• Be involved in ad hoc projects

Who we are looking for:

Competencies & Personal Traits

• Sound knowledge of medical conditions, insurance laws & regulations
• Good understanding of insurance products
• Customer-oriented, with good interpersonal and communication skills
• Confident in problem solving and decision making
• Possesses project management skills
• Proficient in MS Office

Working Experience:

• 5 years of experience in life underwriting preferably with High Net Worth experience

Professional Qualifications:

• ACII, ANZIIF, ALU or LOMA

Education:

• Degree in Biomedical Science or Nursing

Language:

• English

Management Associate (Actuarial Track)

Job Summary:

We are seeking highly motivated and talented fresh graduates from Actuarial Science or related fields with less than 3 years of experience to join the ASPIRE: Prudential Corporate Graduate Programme in the Actuarial Specialist Track. This is an exciting opportunity for individuals who are interested in becoming a future-ready Actuarial leader in a leading insurance company. ASPIRE is a two plus three-year programme that offers a forward-looking, holistic and deliberate development programme aimed at accelerating progression for successful candidates through targeted interventions to build future-ready leaders.

Job Responsibilities:

• Participate in various departmental rotations throughout the organization for the first two years, including actuarial pricing, valuation, modelling, capital management, and more

• Lead and execute company-wide projects to drive strategic initiatives

• Participate in short-term projects to gain new skills and development opportunities

Job Requirements:

• A bachelor's degree in actuarial science, mathematics, or a related field from an accredited institution.

• Less than three years of work experience in any field.

• Demonstrated leadership abilities and a strong work ethic.

• Excellent communication, interpersonal, and analytical skills.

• The ability to work collaboratively and independently.

• The willingness to learn and adapt to changing business needs.

• A strong desire to pursue a career in actuarial science.

• Passed or made significant progress towards passing actuarial exams.

Management Associate (Generalist Track)

Job Summary:

We are seeking highly motivated and talented fresh graduates with less than 3 years of experience to join the ASPIRE: Prudential Corporate Graduate Programme. This is an exciting opportunity for individuals who are interested in becoming a future-ready leader. ASPIRE is a two plus three-year programme that offers a forward-looking, holistic and deliberate development programme aimed at accelerating progression for successful candidates through targeted interventions to build future-ready leaders.

Job Responsibilities:

• Participate in various departmental rotations for the first two years throughout the organization, including Distribution, Customer, Human Resources, Finance, and Operations, among others.

• Lead and execute company-wide projects to drive strategic initiatives

• Attend training sessions and self-study to gain knowledge and insights into the insurance industry

• Participate in short-term projects to gain new skills and development opportunities

Job Requirements:

• A bachelor's degree from an accredited institution.

• Less than three years of work experience.

• Demonstrated leadership abilities and a strong work ethic.

• Excellent communication, interpersonal, and analytical skills.

• The ability to work collaboratively and independently.

• The willingness to learn and adapt to changing business needs.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

As the member of the International Financial Reporting Standard (IFRS) 17 Program Office, you will participate in the local implementation of the standards for Prudential Singapore. We are looking for candidates who are passionate about financial reporting to participate in various workstreams within Actuarial.

Job Description:

• Review and provide feedback to the regional deliverables for solution design & build that affect Actuarial
• Act as actuarial advisor in local solution design & build
• Support the development of data and system specifications for IFRS17
• Support IT on source system enhancement based on the detailed data gap analysis
• Provide actuarial support to IT in building the end-to-end ETL tools
• Participate in UAT for ETL tools, source system changes and sub-ledger system
• Drive the development and implementation the new end-to-end reporting process and control for Actuarial
• Provide actuarial support to the Finance division initiative on reporting process re-engineering

Who we are looking for:

Competencies & Personal Traits

• Passionate about financial reporting
• Motivated and pro-active
• Detailed oriented and work independently
• Strong technical and analytical skills
• Committed to excellence and always strive to deliver results with high standards
• Good understanding of insurance products
• Good working knowledge of Prophet systems and valuation data management program (such as SQL) is a plus

Working Experience

• 3 - 7 years of actuarial experience or any other analytical role
• IFRS17 work experience is preferred

Professional Qualifications

• Actuarial qualification is preferred but not necessary

Education

• Degree in Actuarial, Mathematics, statistics or Finance

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

As a member of the Compliance & Risk Organisation (CRO) Office, you will have the opportunity to contribute to the design and implementation of strategic initiatives for the Compliance and Enterprise Risk Management division. This division is responsible for managing compliance, operational, financial, and information risks across the firm, as well as transforming the way we work.

As part of this dynamic role, you will report to the Lead, CRO Office and work closely with CRO colleagues, and various departments across the company and Group.

Job Description:

• Coordinate and support the Division’s delivery of strategic Group-wide initiatives (e.g. GBM) working closely with Group Head Office, Group IT and Group Project teams.
• Organise the progress of the CRO 3-year Strategy (annual revision of the Strategy, annual CRO Strategy Day, regular updates to the Division on progress against strategic objectives). Seek out, assess feedback and propose iterative improvements to the Strategic programme.
• Coordinate and support key CRO projects and initiatives.
• Promote synergy of the Compliance and Enterprise Risk Management division’s technological, digital and data capabilities.
• Coordinate between CRO Division and Data Analytics and Information Technology on new initiatives to drive data-driven insights and automation.
• Coordinate and support the Division’s budgeting activities.
• Undertake ad-hoc tasks, projects or reviews as directed by Head of CRO Office/Head of Compliance/Chief Risk Officer.
• Work closely with all departments to coordinate and guide execution of processes relating to the PACS risk register, incident reporting, process gaps and controls analysis, and validation checks on user-developed financial modelling.
• Support the annual scenario analysis exercise and risk appetite testing.
• Promote awareness of operational risk management in PACS.

Who we are looking for:

Competencies & Personal Traits:

• Excellent communicator, ability to translate requirements into technical terms.
• Curious and innovative in exploring new tools and solutions.
• Nimble and flexible to change, able to adapt to fast-paced and changing situations.
• Strong understanding of Compliance and Risk processes.
• Positive attitude and passionate.
• Long-term mentality.
• Ability to inspire and drive change.
• Organised and meticulous.
• Stakeholder management, enjoys working with people at all levels of seniority.

Working Experience:

• At least 5-7 years of working experience in risk, compliance and/or Project Management, IT, Analytics roles.
• Experience in managing projects with multiple stakeholders.
• Experience in innovation and automation.
• Experience with machine learning and artificial intelligence is a plus.
• Hands on working experience in data and visualization tools.

Professional Qualifications:

• Project Management qualifications is an advantage.
• Experienced in design and development of dashboard using Qlik or Microsoft Power BI is an advantage.

Education:

• Degree in any discipline.

Language:

• Strong command of the English language.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be a part of Prudential’s HNW & Affluent Segments team and will be responsible for the management and execution of HNW & Affluent projects to drive customer growth and business goals.

Job Description

• Plan and implement campaigns/initiatives to grow the HNW & Affluent customer segments and deepen share of wallet with Prudential.
• Engage existing HNW & Affluent customers with value propositions such as loyalty privileges, servicing, content engagement and experiences.
• Ensure timely delivery of engagement communications with customers.
• Drive business goals through digital marketing cross-sell campaigns targeting existing segment customers and upgrading customers.
• Work closely with various business units and functions to ensure smooth implementation of HNW & Affluent campaigns.
• Collaborate with Marketing & Events team to conceptualize and plan go-to-market brand campaign and experiential events to engage and acquire targeted customers.
• Analyse and monitor campaigns performance and continuously refine projects for improvement and align to the needs of the customers
• Manage campaign budgets and perform financial forecasting to ensure KPIs are on track.

Who we are looking for:

Competencies & Personal Traits

• Excellent interpersonal and stakeholder management skills – able to negotiate and manage conflicts with both internal and external stakeholders.
• Able to multitask and manage the planning and execution of multiple campaigns concurrently
• Strong numerical and analytical skills
• Adept in using digital tools and platforms (e.g. Salesforce Marketing Cloud)
• Demonstrates proactiveness, self-starter and team-oriented
• Strong and creative problem-solving skills – able to think on feet and react quickly in adverse situations

Education & Work Experience

• Recognized degree, preferably in Marketing or Business
• Minimum 5-8 years of relevant work experience, preferably in financial institutions.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are seeking highly motivated and talented fresh graduates with less than 2 years of experience to join the ASPIRE: Prudential Corporate Graduate Programme. This is an exciting opportunity for individuals who are interested in becoming a future-ready leader. ASPIRE is a two plus three-year programme that offers a forward-looking, holistic and deliberate development programme aimed at accelerating progression for successful candidates through targeted interventions to build future-ready leaders.

Job Responsibilities:

• Participate in various departmental rotations for the first two years throughout the organization, including Distribution, Customer, Human Resources, Finance, and Operations, among others.

• Lead and execute company-wide projects to drive strategic initiatives

• Attend training sessions and self-study to gain knowledge and insights into the insurance industry

• Participate in short-term projects to gain new skills and development opportunities

Job Requirements:

• A bachelor's degree from an accredited institution.

• Less than two years of work experience.

• Demonstrated leadership abilities and a strong work ethic.

• Excellent communication, interpersonal, and analytical skills.

• The ability to work collaboratively and independently.

• The willingness to learn and adapt to changing business needs.

In this role, you will perform a series of end-to-end policy transaction requests across the Shield Policy Management Team. As part of this dynamic team, you will report to a Team Lead and ensure that all requests are addressed promptly to ensure timely and seamless customer experience.

Job Descriptions:

• Process Shield end to end policy transaction requests in accordance to guidelines, service standard and quality
• Perform policy assessment and judgment on Shield policy changes
• Follow up with customers on Shield transaction requests
• Provide support and services to Financial Consultants on Shield Policy Servicing matters
• Identify internal process improvement opportunities for improving efficiency and customer centricity

Who we are looking for:

Competencies & Personal Traits

• Excellent communication, interpersonal and problem solving skills
• Highly motivated, results & customer service oriented
• Strong analytical and quantitative skills
• Proficient in MS Office

Working Experience

• Work experience in the insurance industry will be an advantage

Education

• Diploma/Degree in Business Administration/Management

Language

• English

Job Description

Job Profile Summary:

In this role, you will administer and maintain a portfolio of policies of high complexity and ensure the prompt issuance of policy contracts and bills. At the same time, you will support the team in providing administrative support in servicing the clients. You will report to the Billing Team Lead, Enterprise Business Operations, and work closely with various stakeholders to ensure that policy contracts, premium notices and endorsement are issued within the agreed turnaround time.

Job Description:

• Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes issuance of bills, policy contracts, endorsements and medical cards.
• Handle phone and email enquiries via various channels. E.g. Contact Centre, direct clients, etc.
• Work with different appointed Third-Party Administrators (TPAs) to ensure that clients' requested services are provided for. Ensure that clients' complaints / feedbacks are resolved with the TPAs and clients' service level agreement are met.
• Participate in assigned projects / product launches and ensure that tight timelines are adhered and met.
• Perform UAT, as and when required.
• Coach and mentor junior administrators.
• Other Adhoc assigned tasks.

Who we are looking for:

Competencies & Personal Traits

• Strong interpersonal and communication skills
• Meticulous and detail oriented
• Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
• Enjoy working with people at all levels and across functions
• Curiosity in exploring new tools and solutions to address operational needs

Working Experience

• 1 – 2 years working experience with insurers or insurance related industry
• Prior experience with employee benefits scheme is desirable
• Knowledge of term life or hospital and surgical plans is a must

Professional Qualifications

• M5
• Health Insurance

Education

• Diploma or Degree

Language

• English

Job Profile Summary:

In this role, you will manage the execution and delivery of IT projects for Prudential Singapore. As part of this dynamic role, you will report to Scrum Master Lead, and work closely with business units and other IT teams to deliver IT projects according to the agreed scope, timeline and cost.

Job Description:

• Implement and enforce Scrum principles and practices, facilitate continuous improvement, and identify and remove team impediments.
• Work closely with the scrum team to deliver the project deliverables, prioritization, estimations and planning.
• Ensure the scrum team's adherence to delivery schedule and estimates. Assess & surfaces all schedule risk and communicate accordingly.
• Ensure coherence of the tasks in product/sprint backlog and commitment based on release and functionality of overall product.
• Experience overseeing multi-function project teams including Developers, Business Analysts, and QA Personnel
• Assures transparency of the work that is being done and communicate its progress via regular reporting inclusive of:
  i) Burndown Charts
  ii) Status reports, Risks, Issues
• Facilitate discussion, decision making, and conflict resolution.
• Participate in discovery sessions with customers and stakeholders.
• Assess the Agile maturity of the team. Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem-solving.
• Knowledge of regulatory requirements (e.g. PDPA, MAS TRM and MAS Outsourcing Guidelines).
• Develop project and resource plan with all stakeholders (IT, Users and vendors).
• Ensure that deliverables are in accordance to relevant IT policies and procedures.
• Conduct periodic project status review with all stakeholders, including to Project Steering Committees.
• Manage stakeholders, including influencing and persuading, as part of project delivery.

Who we are looking for:

Competencies & Personal Traits

• Independent and works well across different functions
• Excellent problem analysis skill. Innovative and creative in developing solutions
• Strong sense of drive and commitment to deliver on responsibilities
• Strong verbal and written communication skills
• Works well in a dynamic environment
• Ability and willingness to be hands-on

Working Experience

• More than 10 years in IT, with at least 2 years experience in managing and delivering IT projects
• Possess strong and proven track record of managing large scale IT application projects using Agile software development

Professional Qualifications

• Professional qualifications in 1 of the following will be an added advantage:
• Certification in IT Project Management (CITPM)
• Project Management Professional (PMP)
• Certification in Outsourcing Management for IT (COMIT)
• Certified ScrumMaster (CSM)
• PMI Agile Certified Practitioner (PMI-ACP)

Education

• Bachelor in Computer Science, Computer Engineering or equivalent

Language

• Fluent written and spoken English

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will focus on all reinsurance solutions for the Company.

Job Description:

• Responsible for the preparation of Reinsurance analysis including cost of reinsurance, sum at risks statistics and retention level.
• Responsible for reinsurance reporting to MAS, senior management, local and regional office.
• Providing support to reinsurance projects for new product launch, financial optimization and where the partnership with reinsurers are involved.
• Responsible for the timely administration of reinsurance transactions / settlement, signing and execution of reinsurance treaties backing all reinsurance arrangements.
• Comply with controls and standard operating procedures around reinsurance system setup, changes and enhancements.

Who we are looking for:

Competencies & Personal Traits

• Good technical, analytical and problem solving skills, with the ability to work independently
• Good communication skills
• Self-motivated and outcome oriented
• Detailed oriented
• Committed to excellence and always strive to deliver results with high standards
• Experience with Prophet model and ALS, data processing/conversion software e.g. SQL/DCS is preferred

Working Experience

• 1 – 4 years of relevant experience in actuarial roles or positions

Professional Qualifications

• Good progress in actuarial examinations from a recognized professional actuarial body

Education

• Degree in Actuarial

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This is an opportunity to work for Prudential Singapore to defining, developing, and activating customer lifecycle and company-wide customer conservation strategy. The role in Mass Segment Strategic Programmes Specialist is also responsible for designing and activating segment go-to-market strategy for channel partners. We are on a journey to create meaningful segment, customer lifecycle and retention programmes which will help us drive customer persistency and segment growth so that our customers continue to stay protected. It will bring alive our purpose of “For Every Life, For Every Future”.

Job Description:

Customer Lifecycle Management

• Good understanding of how to leverage customer segment, life-stage, consumer behavioural, lifestyle, transactional, and demographic data to deliver relevant high impact demand generation programs through multiple communication channels with a vision of growing consumer loyalty and increasing their lifetime value to the business.
• Support team lead in the formulation of strategy and implement growth and milestone campaign strategies, execution leveraging marketing automation, asset deliverable management, as well as the testing of all SMS, emails, among other multi-channel communications. Leverage segmentation insights, personalization, and product recommendation, partnerships to drive campaign effectiveness.
• Drive continuous optimization of product recommendations, cross-selling and up-selling based on segmentation models and desired actions.
• Work with internal and third-party vendors to identify new opportunities to improve consumer communications and remarketing campaigns, where relevant.

Customer Conservation

• Be on the pulse of customer attrition trends to monitor and identify churn prevention opportunities across all segments. Conduct market research where necessary to garner further insights to drive relevant outcomes.
• Support team lead to drive the strategic planning and deployment of customer conservation plans and initiatives. Work with Segment Leader, Actuarial, Product, Customer Management and Strategy teams to identify key priorities and co-develop actions and timelines.
• Implementation of firm-wide conservation programs to retain existing customers, policy downgrade management and customer win-back.
• Form and manage working groups as necessary to rally internal key stakeholders towards driving the same objective and collaborate with the necessary departments to journey map and drive the necessary process changes.
• Report planned versus actual performance and monitor the effectiveness of the conservation plans.

Channel Partners Growth

• Support opportunity development for the channel partners and serve as programme lead for the implementation of firm-wide campaigns within the segment including existing customers growth campaigns and other prioritized initiatives. Conduct ideation sessions with internal and external groups to identify new concepts or enhancements to the segment products and/or programs.
• Track and report segment performance and campaign effectiveness.

Project Management

• Develop and manage project (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Ensure proper messaging, timing, and execution of campaigns. Identify key stakeholders and work with them to negotiate process changes, ownership of processes, and manage project impact.
• Design and implement communication plans to ensure those affected by projects are informed and updated.
• Follow up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Apply an experimentation mindset to marketing campaigns to drive, test, learn, and optimize. Continuously conduct A/B testing across all channels

Work Experience

• More than 5-years work experience with 3 years in marketing
• Experience in driving targeted retention, upsell, and cross-sell marketing campaigns. Robust skills in designing demand generation, marketing campaigns and communication design, marketing operations, and reporting.
• Proven campaign and project management capabilities; able to work under deadlines and produce key deliverables
• Experience with marketing automation software (Salesforce Marketing Cloud preferred), A/B testing, experiment design, campaign analysis and attribution reporting
• Strong Analytical and quantitative skills and able to construct lifecycle reports and dashboards in Salesforce and other reporting tools
• Ability to manage multiple projects with intertwining deadlines while staying focused on the details
• Confident in working collaboratively with various internal and external stakeholder and managing them
• Added advantage if candidate has past exposure or experience in financial, insurance or telecommunications industry.

Personality Traits

• Exudes positivity
• Self-driven with a can-do attitude and takes initiative
• Strong interactive skills and is good at taking cross functional teams along to achieve a common goal
• A team player with a strong sense of competing priorities and the interests of various stakeholders with an ability to negotiate, persuade and adapt.
• Ability to deal with ambiguity
• Demonstrates an appreciation of a diverse workforce and working style or perspective
• Strong leadership skills

Who we are looking for:

Competencies / Knowledge

• Excellent communication skills, both written and verbal, able to communicate effectively with senior internal stakeholders
• Competent with the use of Microsoft, Power Point, Word and Excel, including the use of Pivot tables, reporting, charts.
• Skilled in data handling and reporting and data insights interpretation
• Ability to work in cross functional teams across the organization
• Ability to work under time pressure and priorities tasks

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

​Job Profile Summary:

In this role, you will support the implementation of distribution channels setup, manage distribution channel’s structure and ensure manpower records, sales hierarchy and movements for the distribution channels are up-to-date for business processing and reporting.

You will report to Lead of Manpower Services and will also assess current operational processes and participate in automation projects.

Job Description:

• Management of Tied Agent/ PFA adviser/Banker’s Appointment, Movement (Promotion, Demotion, Reinstatement, Transfer etc), Termination, Change of Particular, Reports, Spidergate, DNC and CorpPass. To ensure the transactions are processed accurately and delivered within agreed SLA (Service Level Agreement).
• Management of PFA adviser’s Appointment and Termination into 3rd Party’s Platform.
• Assess and ongoing review current operational processes for better efficiency and identify areas of improvement.
• Involve in ad-hoc projects and initiatives. Able to work independently and collaborate with key stakeholders to deliver projects and initiatives within agreed SLA.
• Highlight any potential concerns/risks and proactively share best risk management practices.
• Any other operational tasks as assigned.

Who we are looking for:

Competencies & Personal Traits

• Strong interpersonal and communication skills.
• Take Initiative, Confident in decision making and problem solving.
• Ability to adapt to fast-paced and challenging work situations.
• Meticulous with an eye for details.
• Ability to work well in a team and enjoy working with people at all levels.
• Curiosity in exploring new tools and solutions to address operational needs.

Working Experience:

• At least 2-3 years of relevant working experience.

Skillset:

• Proficient in working with Microsoft Office applications (Word, Excel etc).
• Experience in Visual Basic, Alteryx and PowerBI will be an added advantage.

Education:

• Diploma / Degree Holder in Business Management / Finance / Technology.

Language:

• Strong command of the English language.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

This is an opportunity to work for Prudential Singapore to defining, developing, and activating customer lifecycle and company-wide customer conservation strategy. We are on a journey to create meaningful customer lifecycle and retention programmes which will help us drive customer retention so that our customers will continue to stay protected. It will bring alive our purpose of “For Every Life, For Every Future”.

Job Description:

Customer Lifecycle Management

• Good understanding of how to leverage customer segment, life-stage, consumer behavioural, lifestyle, transactional, and demographic data to deliver relevant high impact demand generation programs through multiple communication channels with a vision of growing consumer loyalty and increasing their lifetime value to the business.
• Formulate and implement growth and milestone campaign strategies, execution leveraging marketing automation, asset deliverable management, as well as the testing of all SMS, emails, among other multi-channel communications. Leverage segmentation insights, personalization, and product recommendation, partnerships to drive campaign effectiveness.
• Drive continuous optimization of product recommendations, cross-selling and up-selling based on segmentation models and desired actions.
• Work with internal and third-party vendors to identify new opportunities to improve consumer communications and remarketing campaigns, where relevant.

Customer Conservation

• Be on the pulse of customer attrition trends to monitor and identify churn prevention opportunities across all segments. Conduct market research where necessary to garner further insights to drive relevant outcomes.
• Drive the strategic planning and deployment of customer conservation plans and initiatives. Work with Segment Leader, Actuarial, Product, Customer Management and Strategy teams to identify key priorities and co-develop actions and timelines.
• Implementation of firm-wide conservation programs to retain existing customers, policy downgrade management and customer win-back.
• Form and manage working groups as necessary to rally internal key stakeholders towards driving the same objective and collaborate with the necessary departments to journey map and drive the necessary process changes.
• Report planned versus actual performance and monitor the effectiveness of the conservation plans.

Project Management

• Develop and manage project (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Ensure proper messaging, timing, and execution of campaigns. Identify key stakeholders and work with them to negotiate process changes, ownership of processes, and manage project impact.
• Design and implement communication plans to ensure those affected by projects are informed and updated.
• Follow up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Apply an experimentation mindset to marketing campaigns to drive, test, learn, and optimize. Continuously conduct A/B testing across all channels

Who we are looking for:

Working Experience, Competencies & Personal Traits

• At least 8 years of working experience
• Positive attitude
• Self-starter with proven track record of project managing and executing integrated marketing campaigns
• Background in driving targeted retention, upsell, and cross-sell marketing campaigns
• Robust skills in demand generation, marketing campaigns and communication design, marketing operations, and reporting.
• Experience working cross-functionally with other teams to drive cohesive engagement and project delivery
• Strong Analytical and quantitative skills and able to construct lifecycle reports and dashboards in Salesforce and other reporting tools
• Excellent verbal, written and presentation skills.
• Ability to manage multiple projects with intertwining deadlines while staying focused on the details
• Experience with marketing automation software (Salesforce Marketing Cloud preferred), A/B testing, experiment design, campaign analysis and attribution reporting
• Ability to work effectively both independently and as part of a team.
• Ability to adapt quickly in an ever-changing environment
• Competent with the use of Microsoft, Power Point, Word and Excel, including the use of Pivot tables, reporting, charts.
• Added advantage if candidate has past exposure or experience in financial, insurance or telecommunications industry.

Education

• Bachelors in Business Administration/ Marketing/ Mass Communications/ Arts and Social Sciences.

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

Reporting to Lead, Manpower Development, this role will drive recruitment and manpower growth through conceptualizing innovative schemes and initiatives that will aid the agency leaders in recruiting and retaining talented individuals as Financial Consultants (FC) and Wealth Manager (WM).

You will also be responsible for formulating policies and processes, enhancing current workflows, as well as provide data analysis in recruitment, performance management and attrition of new representatives.

Job Description:

• Responsible for operational efficiency of all manpower processes with main KPI to cut down onboarding time of all standard and non-standard cases.
• Collaborate and influence various stakeholders from Compliance, Distribution Risk and Manpower Operations to cut down TAT.
• Enhance effectiveness of current onboarding system support for Agency Leaders.
• Take on new recruits sourcing to onboarding end to end system build.
• Updates all policies to be in line with company and/or industry changes to ensure that regulatory requirements are adhered to.
• Provide data management and analytics support to the various stakeholders in the areas of manpower, recruitment, and new FC productivity, as well as develop dashboards for management reporting.
• Interchange duties with other MDMs in-charge of MAP, Sprinter scheme, IAP and PruVenture.

Who we are looking for:

Competencies & Personal Traits

• Creative and analytical mind
• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment
• Possess strong self leadership qualities and a mind towards excellence
• Good with numbers, and adept in MS Excel

Working Experience:

• Minimum 3 years of working experience in agency management or recruitment and talent acquisition related work.

Professional Qualifications:

• CMFAS certification is an advantage.

Education:

• Degree in any discipline

Language:

• Strong command of the English language

Work Format:

• Hybrid