Total 41 production manager job vacancies in Iskandar Puteri, Johor Bahru

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in analysing patient feedback and workload trends as part of quality improvement and performance management in the call centres to ensure excellent customer service is delivered in a timely manner. You will be responsible for keeping call centre team members engaged and motivated through initiatives that will bring joy at work. You will also be required to participate in work groups to drive change in the call centre.

Requirements:

- Bachelor’s Degree with at least 8 years of relevant hands-on operational experience and 2 years of supervisory experience

- Possesses experience leading digital transformation and automation projects (including but not limited to Robotic Process Automation) in a call centre or in service industry

- Prior experience in healthcare industry will be an advantage

- Good project management skills

- Independent, strong team player who can multi-task in a dynamic and fast-paced environment

- Strong communication and interpersonal skills

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will be responsible for the strategic planning and implementation of CPHRI’s various programmes and support the operations of the centre. You will also support the conceptualisation of research and prepare grant proposals. This includes administering and managing the SingHealth Regional Health System centre grant, external funded grants and research grants awarded to CPHRI.

You will oversee research compliance and data governance as well as prepare papers, reports and other documents to update the funders, SingHealth management and other external stakeholders as required. You will be supervising and coaching junior staff. You will plan, organise and manage events such as scientific symposiums, training workshops and other related activities.

Job Requirements

• Bachelor’s Degree in SocialScience, Life Sciences, Biostatistics, Public Health, Epidemiology, HealthEconomics or related academic area with at least 10 years of relevant experience
• Candidates with a PhD would be preferred
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Strong analytical skills and able to work in a dynamic and fast paced environment
• Adept at handling complex, ambiguous and challenging situations
• Team player with the ability to manage cross-functional and institutional relationships

The SingHealth Operation Technology (OpTech) Team provides comprehensive support for Medical Devices and Operation Technology Systems (MDOTS) and SingHealth managed systems. In the face of accelerated digitalisation and the rapid adoption of advanced healthcare technologies such as robotics and AI, the landscape of healthcare consumerism is evolving and the integration of Telehealth with OpTech is a key solution to meet future healthcare demands. The incumbent plays a key role in overseeing the successful procurement, evaluation, and deployment of OpTech-managed projects within SingHealth, ensuring compliance to SingHealth policies and processes.

As the Assistant Manager / Senior Executive (Security and Compliance), Operational Technology, you will be responsible for the following:

• Implement a systemic process to evaluate MDOTS’s vulnerability on an ongoing basis and execute risk mitigation activities.
• Provide essential information to facilitate leadership decisions regarding risk to organisational operations and medical devices across SingHealth.
• Provide consultation and advice to SingHealth Institutions regarding HIM compliance so that agencies can make informed decisions and stay aligned to HIM Security policies and standards.
• Establish processes and framework to means to monitor and track compliance and deviations.
• Oversee regular checks to ensure compliance post implementation and during operations.
• Manage IT incidents related to MDOTS, conducting timely root cause analyses implementing corrective actions, and enforcing them to prevent recurrence.
• Participate in strategic initiatives or ad-hoc projects when required.

Job Requirements

• Degree in Computer Engineering, Computer Science, Information Systems, Business, or equivalent will be advantageous.
• Minimum 4 years of experience in the IT industry, with at least 2 years in an operational IT security or risk management role. Candidates with more years of experience may be considered for the Manager role.
• Experience and knowledge of Healthcare/Gov IT, Security and Procurement policies and best practices is an advantage.
• Certification in CITPM, ITIL, CISSP, CISA, COMIT will be advantageous.
• Highly proficient in cybersecurity and IoT/IoMT and the relationship between them.
• Demonstrate proficiency in problem-solving, analytical thinking, decision-making, and conceptualisation.
• Strong written and verbal communication and influencing skills to work with stakeholders of different levels.
• Self-motivated with initiative and ability to work independently

The SingHealth Operation Technology (OpTech) Team provides comprehensive support for Medical Devices and Operation Technology Systems (MDOTS) and SingHealth managed systems. In the face of accelerated digitalisation and the rapid adoption of advanced healthcare technologies such as robotics and AI, the landscape of healthcare consumerism is evolving and the integration of Telehealth with OpTech is a key solution to meet future healthcare demands. The incumbent plays a key role in overseeing the successful procurement, evaluation, and deployment of OpTech-managed projects within SingHealth.

As the Assistant Manager / Senior Executive (Project and Operations), Operational Technology, you will be responsible for the following:

• Deliver on MDOTS and EMS workplan(s) and ensure successful deployment and operationalisation of new projects within schedule and budget.
• Implement a systemic process to evaluate MDOTS’s vulnerability on an ongoing basis and execute risk mitigation activities.
• rovide essential information to facilitate leadership decisions regarding risk to organisational operations and medical devices across SingHealth.
• Implement activities within and across teams to ensure efficient service delivery and successful achievement of business objectives and security/IT obligations.
• Provide consultation to SingHealth institutions on IT-related issues for MDOTS, enabling agencies to make informed decisions that are aligned with HIM Security policies and standards.
• Participate in strategic initiatives or ad-hoc projects when required.

Job Requirements

• Degree in Computer Engineering, Computer Science, Information Systems, Business or equivalent will be advantageous.
• Minimum 4 years of experience in the IT industry, with at least 2 years in project management, IT infrastructure and systems services delivery. Candidates with more years of experience may be considered for the Manager role.
• Demonstrate excellence in project management, with the ability to effectively manage multiple projects concurrently and deliver them in a timely manner.
• Experience and knowledge of Healthcare/Gov IT, Security and Procurement policies and best practices is an advantage.
• Certification in CITPM, ITIL, CISSP, CISA, COMIT will be advantageous.
• Highly proficient in cybersecurity and IoT/IoMT and the relationship between them.
• Demonstrate proficiency in problem-solving, analytical thinking, decision-making, and conceptualisation.
• Strong written and verbal communication and influencing skills to work with stakeholders of different levels.
• Self-motivated with initiative and ability to work independently.

The Office of Digital Empowerment is dedicated to revolutionising our healthcare ecosystem by harnessing the power of digital technologies to enhance patient care, operational efficiency, and innovation. Our primary objective is to help design, implement, and continually evolve a holistic digital strategy that aligns with SingHealth's mission and goals. We aim to empower our employees with innovative technologies, foster a culture of innovation and agility while facilitating seamless and multidisciplinary collaboration. Through our efforts, we seek to create a patient-centric digital ecosystem that not only mitigates healthcare challenges but also drives sustainable growth and excellence in clinical and administrative workflows. The Manager, Office of Digital Empowerment plays a key role in driving and spearheading this effort.

Job Description

As the Manager, Digital Empowerment, you will be responsible for the following:

· Develop and manage clear roadmaps for digital initiatives, setting objectives, timelines, and success metrics to ensure alignment with the division's digital strategy and SingHealth's overarching objectives.

· Lead cross-functional teams through ideation, conceptualisation, planning, and execution of digital projects.

· Drive digital empowerment initiatives, including the establishment and management of digital Centers of Excellence (COEs).

· Spearhead digital innovation and transformational initiatives, promoting the adoption of automation technologies such as RPA, chatbots, and M365.

· Collaborate closely with key stakeholders to develop annual plans and budgets for digital projects, and efficiently managing budget portfolios and utilisation.

· Serve as the digital representative, providing expertise and guidance in projects, task forces, committees, and initiating open conversations with senior management and key stakeholders.

· Oversee and manage digital platforms, including websites, mobile applications, and digital tools, to ensure system service levels are met and providing prompt support for any system-related issues that may arise.

· Stay informed about emerging technologies and healthcare challenges, regularly assessing their viability and potential adoption.

· Foster a culture of innovation, agility, and continuous improvement within SingHealth.

· Demonstrate flexibility and readiness to undertake any additional responsibilities and duties assigned within the Office of Digital Empowerment.

Job Requirements

· Degree in Computer Science, Business Administration, or a related field. Master’s degree will be advantageous.

· At least 8 years of experience in the IT industry, including roles of a similar nature, with at least 2 years of managerial or supervisory experience.

· Highly proficient in one or more of the following areas - cloud computing, voice/chatbots, robotic process automation (RPA), and/or Microsoft 365 technologies.

· Demonstrate excellence in project management, with the ability to effectively manage multiple projects concurrently and deliver them in a timely manner.

· Possess a strategic mindset and the ability to translate digital strategies into actionable plans.

· Strong communication and influencing skills.

· Able to deal with all levels of staff (medical, nursing, pharmacists, allied health professionals, dental and administrative and ancillary staff).

· Self-directed and committed to continuous self-improvement while keeping abreast of technological advancements.

You will collaborate and support the department in driving the strategy process for SingHealth, from strategy development to the design and implementation of strategic initiatives and alignment. You will provide corporate planning and performance management advisory to SingHealth departments and institutions. You will also provide secretariat support for key management meetings.

The role requires a working knowledge of a variety of technical processes within strategy and performance management as well as the ability to evaluate and modify approaches to meet stakeholder requirements. It will include development of work plans and performance management frameworks.

Job requirements:

• Bachelor's Degree in Finance, Management Science, Business Administration or equivalent
• At least 6 years of relevant experience in corporate planning or management reporting, preferably from a management consulting background
• Strong written, analytical and critical thinking skills
• Excellent negotiation, persuasion and communication skills to interact with staff from all levels
• Resourceful and proactive individual who is able to work well independently and in a team
• Detail-oriented, good organisational skills, able to multitask and prioritise concurrent workloads
• Proficient with Microsoft applications (Microsoft Word, Excel and PowerPoint)
• Prior experience in the healthcare industry would be advantageous

The Office of Digital Empowerment is dedicated to revolutionising our healthcare ecosystem by harnessing the power of digital technologies to enhance patient care, operational efficiency, and innovation. Our primary objective is to help design, implement, and continually evolve a holistic digital strategy that aligns with the SingHealth's mission and goals. We aim to empower our employees with innovative technologies, fostering a culture of innovation and agility while facilitating a seamless, multidisciplinary collaboration. Through our efforts, we seek to create a patient-centric digital ecosystem that not only mitigates healthcare challenges but also drives sustainable growth and excellence in clinical and administrative workflows. The Senior Manager, Office of Digital Empowerment plays a key role in driving and spearheading this effort.

Job Description

As the Senior Manager, Office of Digital Empowerment, you will be responsible for the following:

• Create and manage clear roadmaps for strategic digital initiatives, set objectives, timelines, and success metrics, and ensuring alignment with the division’s digital strategy and SingHealth's overarching objectives.
• Lead cross-functional teams through ideation, conceptualisation, planning, and execution of digital projects.
• Foster a culture of innovation, agility, and continuous improvement within the digital empowerment team.
• Spearhead major digital innovation and transformational initiatives, driving the adoption of automation technologies such as robotic process automation (RPA), chatbots, and Microsoft 365 (M365) for enhanced workflows.
• Collaborate closely with key stakeholders to develop annual plans and budgets for digital projects. Manage budget portfolios and utilisation.
• Stay informed about emerging technologies and healthcare challenges, regularly assessing their viability and potential adoption to improve clinical and business workflows.
• Act as the digital representative, providing expertise and guidance in projects, task forces, committees, and initiating open conversations with senior management and key stakeholders.
• Establish and nurture both internal and external partnerships to advance digital transformation initiatives.
• Oversee and manage digital platforms, including websites, mobile applications, and digital tools, ensuring system service levels are met. Provide prompt technical support for any system-related issues that may arise.
• Demonstrate flexibility and readiness to undertake any additional responsibilities and duties assigned within the Office of Digital Empowerment.

Job Requirements

• Degree in Computer Science or Business Administration or related field; Master’s degree will be an advantage
• At least 10 -12 years of experience in the IT industry, including roles of a similar nature, with at least 4 years of managerial or supervisory experience
• Highly proficient in one or more of the following areas: cloud computing, voice/chatbots, RPA, and/ or M365 technologies
• Demonstrate excellence in project management, with the ability to effectively manage multiple projects concurrently and deliver them timely
• Possess a strategic mindset and ability to translate digital strategies into actionable plans
• Possess strong communication and influencing skills
• Self-directed and committed to continuous self-improvement

You will be assisting the Programme Director (Head of SingHealth Duke-NUS Lung Centre) and work closely with the Smoking Cessation champions and relevant stakeholders to facilitate and support the Centre’s projects and activities under the Smoking Cessation Programme. You will be involved in the development of business plans, promoting of the programme, budgeting, as well as resource planning and coordinating with internal and external stakeholders on project funding, compliance, and administration matters. You will also engage relevant industry partners to garner support for the development of new initiatives for the programme.

You will be responsible for managing and overseeing the day-to-day operations and administrative functions of SingHealth Duke-NUS Lung Centre. You will supervise and coach junior staff. You will also participate in tasks and activities which supports the goals of the programme and department.

Requirements

• Bachelor’s Degree in Business Management and any other relevant disciplines with at least 6 years of working experience in business development and 1 to 2 years of managerial/supervisory experience
• Prior experience in healthcare or science would be an added advantage
• Good knowledge of Microsoft Office applications
• Able to work independently and effectively in a team
• Strong interpersonal skills, communication (verbal and written) and presentation skills

The upcoming Eastern General Hospital (EGH) aspires to provide excellent, patient-centred care and to improve the health of the population in the east of Singapore. We aim to develop future-ready systems to support patients’ healthcare journeys and to be an employer of choice for our staff.

You will work with the planning team to support the operational and services development needs in EGH. You will work with stakeholders to develop operational models in line with the development of hospital services and care model, develop operational work flows and emergency response/security plans, co-develop work flow simulations based on various scenarios to test new models both virtually and on physical prototypes in the EGH Healthcare Living Lab. You will also develop procurement and resourcing plans to support assigned operations and support the operational readiness, activation and transition (ORAT) plan of the hospital.

Requirements:

• Bachelor’s Degree in any discipline with at least 10 years of relevant experience, including at least 2 years of experience in management of hospital operations
• Good knowledge in both front-end and back-end support services
• Possess excellent communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Able to work under pressure, adapt to change and manage challenges

The upcoming Eastern General Hospital (EGH) aspires to provide excellent, patient-centred care and to improve the health of the population in the east of Singapore. We aim to develop future-ready systems to support patients’ healthcare journeys and to be an employer of choice for our staff.

You will support the development of key organisational processes such as performance management and reporting, data analysis and knowledge management to enable EGH to meet its organisational goals and objectives. You will also undertake other assignments, including corporate planning and strategy development, as required by the department.

Requirements

• Recognised degree in any discipline, preferably with a statistics, business analytics or data science background
• Minimum 6 years of relevant experience, preferably in a healthcare environment
• Proficient with business intelligence and analytics platforms such as Oracle Business Intelligence (OBIEE), Tableau as well as analytical software such as SPSS, SAS, Stata or R
• Team player with excellent planning, analytical and communication skills
• Possess critical thinking skills and willing to think outside of the box
• Able to engage various stakeholders in a fluid environment within a growing organisation
• Ability to work well and adapt to change in fast-paced and evolving conditions
• Action-oriented, highly motivated and target-focused

The upcoming Eastern General Hospital (EGH) aspires to provide excellent, patient-centred care and to improve the health of the population in the east of Singapore. We aim to develop future-ready systems to support patients’ healthcare journeys and to be an employer of choice for our staff.

We are seeking a motivated and creative individual who is able to think out of the box to join the Future Health Systems team. You will play a pivotal role in driving innovation and transformation within the hospital as well as co-ordinate initiatives to redefine processes to enhance the existing and future patient journey and care delivery for patients at EGH. Your focus will encompass envisioning new models of care, optimising future patient journeys, expanding access to care and harnessing predictive analytics, which includes project planning, identifying infrastructure growth needs based on the long-term Campus Masterplan, and assisting in building business cases to seek approvals for infrastructure growth and associated funding. You will facilitate workshops, coordinate meetings with stakeholders to understand the project requirements and develop appropriate methodologies, technologies and assumptions for the assigned projects before developing databases and performing detailed data analyses and assessment to facilitate senior management’s decision-making.

• Bachelor’s Degree in any discipline with at least 10 years of relevant experience
• Knowledge and skill in design thinking, change management, project management, process and technology adoption methodologies would be an advantage
• Experience and proven track record of successfully leading and implementing innovation initiatives
• Team player with excellent planning, analytical and critical thinking skills
• Possess excellent communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment within a growing organisation
• Good presentation skills, adept with the use of Microsoft Powerpoint and/or other presentation software
• Ability to stay motivated and deliver results despite any challenges

The upcoming Eastern General Hospital (EGH) aspires to provide excellent, patient-centred care and to improve the health of the population in the east of Singapore. We aim to develop future-ready systems to support patients’ healthcare journeys and to be an employer of choice for our staff.

You will work with the Nursing Lead to organise, drive and coordinate the development of the nursing care models and services, and ensure nursing development work plans are aligned with the other clinical departments and the hospital’s objectives. You will provide secretariat services for workgroups organised in support of these activities as well as work with the Nursing Lead to coordinate nursing manpower planning and nesting strategies for EGH.

You will also facilitate and manage activities relating to nursing education and training. You are expected to collaborate effectively with other stakeholders to support the overall nursing development needs.

Requirements

· Recognised degree in any discipline

· Minimum 6 years of related work experience

· Prior experience in a healthcare sector (hospital or community setting) is an advantage

· Familiar with data analysis and presentation software

· Team player, innovative, resourceful and independent individual

· Possess excellent communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation

· Good analytical, presentation and writing skills as well as ability to work under tight deadlines

Reporting to the Assistant Director, you will execute administrative and operational activities that are critical to the operation of Internet of Medical Things (IoMT) activities for medical devices at one of SingHealth’s institutions and coordinate and support cybersecurity strategies. You will collate and analyse information to facilitate management decisions and prepare reports for stakeholders. You will also work with the Biomedical Engineering (BME) shared services and IT security teams across SingHealth to ensure a robust risk management framework is in place for medical devices that are connected to the IT network. This includes updating the asset inventory, implementing the relevant standards and procedures for IoMT medical devices and evaluating and executing work instructions to minimise the risk for medical devices and systems. You will also provide secretariat support and participate in ad hoc projects.

Requirements

• Bachelor’s Degree in Computer Engineering, Computer Science, Information Technology, Electrical Engineering or equivalent are preferred. Degree holders with a recognised Diploma in Cybersecurity/IT will also be considered
• At least 6 years of relevant working experience in the area of IT, Operations and Risk Management with medical devices/systems understanding
• Good understanding of both IT and BME processes/operations and the relationship between them is an advantage
• Good working knowledge of the best practices in mitigating security risks for IoMT medical devices/systems
• Experience in healthcare facilities projects and/or government projects will be an added advantage
• Possess strong communication, administrative, organisational and management skills
• Reliable team player, independent and committed

You will be part of the SingHealth Office for Innovation to plan and implement projects that will bring about a seamless patient experience and impactful healthcare innovations.

You will support the Director, Innovation Programmes in pursuing relevant opportunities for strategic partnerships and collaborations with external organisations that will help to promote SingHealth as a thought leader in healthcare innovation. You will support strategic planning through research on industry trends, healthcare innovations and emerging opportunities to develop a comprehensive partnerships strategy that is aligned with SingHealth’s vision and mission. You will also identify partnership opportunities and cultivate strong long-term partnerships with other healthcare providers, strategic industry players in the biotechnology and biomedical sector, government agencies and relevant for-profit and non-profit organisations that will help promote SingHealth as a thought leader in healthcare innovation.

You will build and maintain cross-functional collaborations with relevant stakeholders to ensure alignment of strategies, seamless execution of partnership initiatives, as well as institute the appropriate frameworks and processes to ensure due diligence in administering partnership-related initiatives and plans, including developing and executing partnership agreements and reporting outcomes of relevant signed innovation partnerships. You will partake in managing innovation grant schemes under DoIT, including administering the processes from the pre-award preparations, convening evaluation panels, to awarding of projects and post-award tracking/ monitoring of funded projects to ensure accountability of the funds.

You will assist to lead the communication with both internal and external stakeholders to drive the administration and implementation of the innovation grants and projects as well as facilitate successful co-ordination with stakeholders and provide secretariat functions at assigned meetings, and support in the execution of successful Innovation events/talks/projects.

Job Requirements

• A Bachelor’s Degree holder in any discipline with preferably 6 years of relevant experience in healthcare or/and innovation.
• Experience in the local healthcare system would be an added advantage.
• Knowledge about healthcare innovation processes and commercialisation.
• Experience and proficiency with internal and external stakeholder management
• Experience in using visualisation tools to present trend data
• Knowledge and skill in process improvement, improvement methodologies and tools & techniques, such as design thinking, lean and six sigma, would be an advantage
• Experience in project management for small to medium sized projects
• Professional team player who has demonstrated strategic and analytic skills
• Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation.
• Excellent communication and interpersonal skills.
• Action oriented, highly motivated and target focused.

You will be part of the Group Communications team that builds mindshare and strengthens the SingHealth brand through strategic digital communications. You play a pivotal role in driving our digital outreach by managing content performance across SingHealth’s social platforms.

By integrating data analytics and employing a variety of digital channels and strategies—including social listening, targeted ad buys and social media monitoring—you help inform and evolve our content strategy. This ensures our messaging resonates effectively with our audience and maximises effectiveness, reach, and engagement.

You will also identify partners, key opinion leaders, and multipliers, working with them to amplify the SingHealth brand. This includes initiating and driving influencer strategy and engagement in collaboration with stakeholders to leverage social media opportunities.

Job Requirements:

• Bachelor’s Degree in Marketing, Communications or related fields with at least 8 years’ relevant experience
• Demonstrated ability in integrated social media marketing and management
• Deep understanding of the digital landscape and a proven track record in managing social media platforms and campaigns
• Ability to outline, plan and drive effective campaigns, backed by a keen analytical acumen to assess campaign performance and seek continuous improvement
• Familiarity with brand monitoring, social media management tools and metrics
• Excellent research, organisational, and time management skills
• Ability to work collaboratively in a team, manage multiple stakeholders and drive to initiate projects and see them to completion