Total 17 production executive job vacancies in Education / Training category in The United States of America

ABOUT THIS JOB 

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 

RESPONSIBILITIES

·   Managing clients and their respective projects custom research team in matters of market research based on experience in the Technology & telecommunications, FMCG industry,.

·  Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including project costing, questionnaire design, project management and execution, analysis and report writing.  

Client Management  

· Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives  

· Consistently exceeding client expectations from project inception through completion  

Project Management  

· Successfully manage multiple projects simultaneously, all in different design/analysis stages  

· Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner  

· Coordinating project task activities between your project team and internal support/operations team(s)  

·  Consulting (Questionnaire Design, Analysis, Reporting & Writing)  

·  Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc.  

· Designing questionnaires/focus group screeners/interview guides to meet the specific or unique client objectives  

·Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives  

· Full reporting and analysis (via PowerPoint): Interpreting and analysing multivariate data, drawing insightful conclusions and providing recommendations, where applicable.  

·  Provide "in office" research, administrative and operational support to senior staff  

·  Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request accuracy and correctness  

A LITTLE BIT ABOUT YOU 

 Experience in Primary Quantitative Market Research with practical knowledge of research methodologies 

· Proactive 

· Strong interpersonal skills 

· Very Good Influencing & Persuading Skills 

ABOUT THE JOB

Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

RESPONSIBILITIES

• Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
• Build effective relationships with client representatives
• Own reporting, including report maintenance, business issue analysis, and solution integration
• Provide training to clients on Nielsen tools and solutions
• Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
• Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
• Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Qualifications

ABOUT YOU

The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes

QUALIFICATION

Good understanding of FMCG industry and trends

Solid Knowledge of Nielsen products and services

1-2 years Nielsen Client Service at Response and/or industry experience

Participation in a Project

Good interpersonal skills – ability to develop relationships internally and at the client organization

Strong problem-solving skills, with gradually declining supervision

Strong time management skills and prioritization ability, with gradually declining supervision

Able to respond to inquiries of moderate complexity with almost zero supervision

Able to respond on enquiries of higher complexity with limited supervision

Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction

Able to coach and support Jr. Executives

Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.

Maintain a client service orientation by managing day-to-day administration of client service / sales activities and coordinating on analysis and reporting of assigned research projects.

Responsibilities

1. Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
• Ensure client service deliverables are aligned with the regional client service standards

2. Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Provide value-added analyses and respond to special requests
• Integrate multiple data sources to answer business issues
• Manage assigned project independently
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

3. Client Relationship / Management

• Proactively develops client relationships by making efforts to listen to and understand the client; anticipating and providing solutions to client needs; giving high priority to client satisfaction
• Acknowledges both internal and external clients
• Follows through on client inquiries, requests, complaints
• Keeps client up-to-date about progress of projects
• Monitors client satisfaction
• Distributes helpful information to clients
• Gives friendly, cheerful service
• Takes responsibility for action
• Demonstrates discretionary effort to help or serve others

A Little Bit About You

You have knowledge of statistics and multivariate analysis. You also have knowledge of FMCG industry / research techniques and methodologies.

A series of operations serving pharmaceuticals and medical device manufacturers as clients, from research planning to output creation to meet client issues 

Responsibilities

• Act as the client's window for research operations in general, such as research planning, questionnaire/ interview flow creation, tabulation specification, analysis/reporting, etc. 
• Work with the department in charge of the fieldwork, the department that performs tabulation, etc., and acquire necessary data accurately and smoothly 
• Assist senior staffs with sales activities such as presentations for clients 
• Assist senior staff through secondary data collection and business support 

About the job

This role involves end to end execution of a primary quantitative research project from designing a questionnaire based on client requirements to delivering insightful reports to the client. While the role is based out of Mumbai, we work with NielsenIQ Singapore team for clients majorly based out of Southeast Asia. Reporting lines will be to a leader based in Singapore. While leaders endeavor to ensure candidates work local hours, candidates need to also be flexible to be able to work Singapore time when needed.

Responsibilities

• Project management – Co-ordinating with Project management team, Data processing team, Data Acquisition team etc. to ensure smooth project flow.
• Design Questionnaire – Understand manager and client’s requirement / research brief and design a questionnaire that is easy to answer, is able to gather the necessary information and has a correct logical flow.
• Checking if the survey link is working fine as per planned logic.
• Monitoring fieldwork progress, adherence to quotas
• Identify inconsistencies in data if any.
• Report preparation – Understand the data, identify key insights, work with manager to prepare a report that has a story like flow.
• Day-to-day client POC – updating of fieldwork progress, taking note of client questions/ requests and liaising with the relevant internal stakeholders to address client concerns

Qualifications

About you

You are a person who likes to work in a job where you can help large brands to understand the consumers and help them make the decisions. You understand what the clients’ pain points are and can design a consumer survey to get answers to their questions. You like understanding the data and creating impactful and insightful reports in powerpoint. You are a good communicator and are open to presenting the findings to the client over a video call.   

ABOUT THIS JOB 

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 

RESPONSIBILITIES

·   Managing clients and their respective projects custom research team in matters of market research based on experience in the Technology & telecommunications, FMCG industry,.

·  Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including project costing, questionnaire design, project management and execution, analysis and report writing.  

Client Management  

· Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives  

· Consistently exceeding client expectations from project inception through completion  

Project Management  

· Successfully manage multiple projects simultaneously, all in different design/analysis stages  

· Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner  

· Coordinating project task activities between your project team and internal support/operations team(s)  

·  Consulting (Questionnaire Design, Analysis, Reporting & Writing)  

·  Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc.  

· Designing questionnaires/focus group screeners/interview guides to meet the specific or unique client objectives  

·Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives  

· Full reporting and analysis (via PowerPoint): Interpreting and analysing multivariate data, drawing insightful conclusions and providing recommendations, where applicable.  

·  Provide "in office" research, administrative and operational support to senior staff  

·  Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request accuracy and correctness  

A LITTLE BIT ABOUT YOU 

 Experience in Primary Quantitative Market Research with practical knowledge of research methodologies 

· Proactive 

· Strong interpersonal skills 

· Very Good Influencing & Persuading Skills 

ABOUT THIS JOB  
We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 

RESPONSIBILITIES 

• Managing clients and their respective projects custom research team in matters of market research based on experience in one or more sectors (financial services; media, telecom & technology, energy, etc.) 
• Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including project costing, questionnaire design, project management and execution, analysis and report writing. 

Client Management 

• Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives 
• Consistently exceeding client expectations from project inception through completion 

Project Management 

• Successfully manage multiple projects simultaneously, all in different design/analysis stages 
• Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner 
• Coordinating project task activities between your project team and internal support/operations team(s) 
• Consulting (Questionnaire Design, Analysis, Reporting & Writing) 
• Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc. 
• Designing questionnaires/focus group screeners/interview guides to meet the specific or unique client objectives 
• Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives 
• Full reporting and analysis (via PowerPoint): Interpreting and analysing multivariate data, drawing insightful conclusions and providing recommendations, where applicable. 
• Provide "in office" research, administrative and operational support to senior staff 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request, accuracy and correctness 

A LITTLE BIT ABOUT YOU

• Proactive.
• Able to influence and persuade.
• Strong customer service and interpersonal communication skills.
• Ability to analyse and interpret data in a challenging and insightful manner.
• Strong and articulate verbal and written communication skills.
• Efficient time management, ability to multi-task and detail-oriented.
• Displays maturity and creative problem-solving skills in handling crises.
• Recommend improvements in work processes within area of responsibility.
• Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis. 

ABOUT THIS JOB  
We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 

RESPONSIBILITIES 

• Managing clients and their respective projects custom research team in matters of market research based on experience in one or more sectors (financial services; media, telecom & technology, energy, etc.) 
• Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including project costing, questionnaire design, project management and execution, analysis and report writing. 

Client Management 

• Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives 
• Consistently exceeding client expectations from project inception through completion 

Project Management 

• Successfully manage multiple projects simultaneously, all in different design/analysis stages 
• Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner 
• Coordinating project task activities between your project team and internal support/operations team(s) 
• Consulting (Questionnaire Design, Analysis, Reporting & Writing) 
• Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc. 
• Designing questionnaires/focus group screeners/interview guides to meet the specific or unique client objectives 
• Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives 
• Full reporting and analysis (via PowerPoint): Interpreting and analysing multivariate data, drawing insightful conclusions and providing recommendations, where applicable. 
• Provide "in office" research, administrative and operational support to senior staff 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request, accuracy and correctness 

A LITTLE BIT ABOUT YOU

• Proactive.
• Able to influence and persuade.
• Strong customer service and interpersonal communication skills.
• Ability to analyse and interpret data in a challenging and insightful manner.
• Strong and articulate verbal and written communication skills.
• Efficient time management, ability to multi-task and detail-oriented.
• Displays maturity and creative problem-solving skills in handling crises.
• Recommend improvements in work processes within area of responsibility.
• Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis. 

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. RESPONSIBILITIES Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

· Maintain an accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management.

· Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards

· Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations.

· Provide "in office" research, administrative and operational support to senior staff

· Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness.

A LITTLE BIT ABOUT YOU

· Proactive.

· Able to influence and persuade.

· Strong customer service and interpersonal communication skills.

· Ability to analyze and interpret data in a challenging and insightful manner.

· Strong and articulate verbal and written communication skills.

· Efficient time management, ability to multi-task and detail oriented.

· Displays maturity and creative problem-solving skills in handling crises.

· Recommend improvements in work processes within area of responsibility.

· Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis.

ABOUT THIS JOB

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. RESPONSIBILITIES Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

· Maintain an accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management.

· Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards

· Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations.

· Provide "in office" research, administrative and operational support to senior staff

· Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness.

A LITTLE BIT ABOUT YOU

· Proactive.

· Able to influence and persuade.

· Strong customer service and interpersonal communication skills.

· Ability to analyze and interpret data in a challenging and insightful manner.

· Strong and articulate verbal and written communication skills.

· Efficient time management, ability to multi-task and detail oriented.

· Displays maturity and creative problem-solving skills in handling crises.

· Recommend improvements in work processes within area of responsibility.

· Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis.

ABOUT THIS JOB

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 
 
RESPONSIBILITIES

• Managing clients and their respective projects custom research team in matters of market research based on experience in one or more sectors (financial services; media, telecom & technology, energy, etc.)  
• Reporting to a project lead, you will be responsible for the successful execution of customized qualitative studies, including project costing, questionnaire design, project management and execution, analysis and report writing.  

 
Client Management  

• Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives  · Consistently exceeding client expectations from project inception through completion  

 
Project Management  

• Successfully manage multiple projects simultaneously, all in different design/analysis stages
• Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner  
• Coordinating project task activities between your project team and internal support/operations team(s)  
• Consulting (Questionnaire Design, Analysis, Reporting & Writing)  
• Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc.  
• Designing questionnaires/focus group screeners/interview guides to meet the specific or unique client objectives  
• Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives  
• Full reporting and analysis (via PowerPoint): Interpreting and analysing multivariate data, drawing insightful conclusions and providing recommendations, where applicable.  
• Provide "in office" research, administrative and operational support to senior staff  
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request, accuracy and correctness.  

 
A LITTLE BIT ABOUT YOU 

• Experience in Automotive / Service / FMCG/Tech
• Experience in Primary Qualitative Market Research with practical knowledge of research methodologies like Focus group discussions, direct interviews and ethnographic research would be preferred.
• Strong Client Focus and Proactiveness
• Strong interpersonal skills
• Very Good Influencing & Persuading Skills
• Has experience of developing and managing client relationships.
• Expert knowledge of research techniques and methodologies 
• Keen observer and takes interest in macro cultural shifts and trends.
• Any published thought leadership paper would be an added advantage.

ABOUT THIS JOB  

This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which areas to focus on for further growth. Your insights will influence decisions for some of today’s leading global companies.  
    

JOB PURPOSE   

·       Support the Commercial team. Involved in Client servicing  

·       The person must be good at project management as well as data interpretation, report development and presentations. 

RESPONSIBILITIES 

·       Manage client expectations and be involved in day-to-day client servicing activities. 

·       Managing clients and their respective projects custom research team in matters of market research based on experience in one or more sectors (financial services, media, telecom & technology, energy, etc.).  

·       Drive client satisfaction by understanding client needs, providing NIQ’s solutions to meet the needs, providing insights and actionable recommendations and communicate with junior to mid-level clients.   

·       Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including developing study design, project costing, questionnaire design, fieldwork plans, project management and execution, analysis and report writing. 

Client Management 

·       Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives.  

·       Consistently exceeding client expectations from project inception through completion. 

·       Communicate with mid-level clients on project related matters. 

Project Management  

·       Successfully manage multiple projects simultaneously or a Tracker with few Adhoc, all in different design/analysis stages.  

·       Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner.  

·       Coordinating project task activities between your project team and internal support/operations team(s).  

·       Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc.  

·       Designing questionnaires to meet the specific or unique client objectives.  

·       Designing fieldwork plans, keeping track on study’s progress, keeping regular checks on data collected and raising any concerns to internal project and support teams.  

·       Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives.  

·       Full reporting and analysis (via PowerPoint, Survey Reporter and other tools): Interpreting and analyzing multivariate data, drawing insightful conclusions and providing recommendations, where applicable.  

·       Provide "in office" research, administrative and operational support to senior staff.  

·       Be directly accountable for work conducted for their nominated clients in terms of analyses, report preparation, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness. 

A LITTLE BIT ABOUT YOU 

·       Proactive. 

·       Able to influence and persuade. 

·       Strong customer service and interpersonal communication skills. 

·       Ability to analyze and interpret data in a challenging and insightful manner. 

·       Strong and articulate verbal and written communication skills. 

·       Efficient time management, ability to multi-task and detail-oriented. 

·       Displays maturity and creative problem-solving skills in handling crises. 

·       Recommend improvements in work processes within area of responsibility. 

·       Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis.  

ABOUT THIS JOB  
We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 
 
RESPONSIBILITIES 
Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.  
 

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request, accuracy and correctness 

 
A LITTLE BIT ABOUT YOU

• Proactive.
• Able to influence and persuade.
• Strong customer service and interpersonal communication skills.
• Ability to analyse and interpret data in a challenging and insightful manner.
• Strong and articulate verbal and written communication skills.
• Efficient time management, ability to multi-task and detail-oriented.
• Displays maturity and creative problem-solving skills in handling crises.
• Recommend improvements in work processes within area of responsibility.
• Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis. 

ABOUT THE JOB 

Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. 

RESPONSIBILITIES 

● Support day to day contacts at the client, contributing to the achievement of client satisfaction targets 

● Build effective relationships with client representatives 

● Own reporting, including report maintenance, business issue analysis, and solution integration 

● Provide training to clients on Nielsen tools and solutions 

● Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables 

● Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry 

● Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries 

● Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team 

● Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded 

● Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes 

ABOUT YOU 

The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes  

QUALIFICATION 

● Good understanding of FMCG industry and trends 

● Solid Knowledge of Nielsen products and services 

● 2-4 years Nielsen Client Service at Response and/or industry experience 

● Good interpersonal skills – ability to develop relationships internally and at the client organization 

● Strong problem-solving skills, with gradually declining supervision 

● Strong time management skills and prioritization ability, with gradually declining supervision 

● Able to respond to inquiries of moderate complexity with almost zero supervision 

● Able to respond on enquiries of higher complexity with limited supervision 

● Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction 

● Able to coach and support Jr. Executives 

● Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se. 

RESPONSIBILITIES

• Standard advanced data analyses with minimal supervision and or complex projects with some senior supervision.  Examples may include, but are not limited to: Conjoint analysis, (CBC, ACBC, etc), Segmentation, different types of regression, factor analysis, and other group-specific advanced analyses
• Coordinate with internal teams on analytics requirement, project flow and its timely execution
• Provides and explains output of statistical analysis to internal teams in simple, non-technical language
• Works on development and implementation of new statistical models and improvement of existing models

Knowledge and Skills Requirement

• Strong conceptual understanding in the domain of analytics. Having additional experience on Market Research industry is an advantage
• Should have thorough knowledge working with various statistical packages (Must- SPSS, R/Python, Sawtooth. Optional - can be seen as an advantage- Latent Gold, SAS etc)
• Complete understanding of traditional multivariate techniques used in market research and commonly used machine learning techniques (Like neural networks, boosting, splines, SVM, Bayesian analysis etc).
• Experience of working on segmentation and pricing studies, predictive analytics/propensity based modelling, text analytics.
• Understanding the database management system (DBMS) and hands on working with large databases would be an added advantage.